Dell Sx2210t Users Guide

							 
D ell TouchCam Problems  Restart Windows operating system and ensure the camera is detected correctly by the Windows operating system. 
Slow frame 
rate in video 
capture mode The capture 
video is not 
smooth The video capture is a resource intensive task, try adjusting  Capture quality  to experiment with video capture outputs.  
In Dell TouchCam, go to  Settings , make adjustment to  Capture quality  box.  
Install the latest DirectX.
Audio and 
video is not 
synchronized The captured 
video and 
audio are not 
synchronized The video capture is a resource intensive task, try adjusting  Capture quality  to experiment with video capture outputs.  
In Dell TouchCam, go to  Settings , make adjustment to  Capture quality  box.  
Microphone is 
not working The webcam 
captures video 
but not sound Speak from closer to the microphone. 
The integrated microphone is designed to have a wider reception area for recording. But it still has its limits. Try moving 
closer to the microphone or ensure that you are within the recording area for the microphone. 
Check if the volume is muted. To enable sound: 
1. Click  Start Control Panel Sound and Audio Devices .   
2. Click to uncheck the box next to  Mute .  
Set the correct audio source in  Dell TouchCam Software . To select the correct audio source: 
1. In the  Dell TouchCam , navigate to configure settings by clicking on the  Settings  button.  
2. Select  Monitor Webcam  in the  Audio Device  box.
3. Make sure  Capture with audio  is checked.   
Test the microphone.  Try testing the microphone using an application other than the  Dell TouchCam Software . To test the 
microphone,  
1.Click  Start Control Panel Sound and Audio Devices .
2.Click the  Voice  tab.   
3.Click the  Test Hardware  button and follow the instructions.  
If the recording is successful, reset the camera defaults or reinstall the  Dell TouchCam Software . See  Using the Camera  for 
more information.
Common Symptoms     Possible Solutions    
Unable to upload videos to YouTube   l You will need to register a YouTube account before you are able to upload a video to YouTube. You must 
adhere to all copyright terms as specified by YouTube. You are advised to check the copyright status of the 
video, and any included music, that you are about to upload to YouTube. Neither YouTube nor Dell will be 
responsible for the video content you uploaded to YouTube.   
Unable to see my webcam video on Dell TouchCam   l Please close all applications that may use the webcam before you use Dell TouchCam, and check to see if it 
has been setup properly on your PC. You must choose Dell Web Camera Filter from your instant messaging 
software setting.   
No sound when using Dell TouchCam with my instant 
messaging software   l Navigate to the Volume Control by clicking Start Programs Accessories Entertainment Volume Control. 
In the Volume Control window, please check that the system volume is not muted. Also make sure that the 
volume is set to the correct levels, for both the Master Volume, as well as the Wave volume.   
PowerPoint image is backwards when I use TouchCam 
share file function   l This is due to the default setting in MSN is to set the webcam image as a mirror image. Please check the 
following steps to solve this problem.   
l In the Windows Live Messenger main window, select Tools Audio video setup.   
l In the Audio and Video Setup wizard, uncheck Mirror my image   
l Click the Finish button to save your changes and enable Dell TouchCam.   
The Avatar function is not tracking me correctly   l Dell TouchCams facial tracking ability for avatars may decline when you move rapidly or move out of the 
webcam frame. When the facial tracking result is lost (the avatars actions does not sync with your actions), 
please calibrate by placing your face in the center of the webcam video frame and then look straight at the 
webcam. Dell TouchCam will automatically re - calibrate the facial tracking.   
Where to download additional effects   l After installing Dell TouchCam you can download additional free Emotion effects from DirectorZone site, which 
were carefully designed to enhance fun video effects during video communication.   
http://directorzone.cyberlink.com/    
Unable to record video higher than 640x480   l Dell TouchCam supports video recording up to video size of 640x480 only.   
Unable to use TouchCam with instant messaging 
software   l Windows Live Messenger  
1. In the Windows Live Messenger main window, select Tools Audio video setup.  
2. In Step 3 of the Audio and Video Setup wizard, select  Dell Web Camera Filter  from the select webcam 
drop - down menu.  
3. Click the Finish button to save your changes  
l Yahoo! Messenger  
1. In the Yahoo Messenger main window, select Actions Invite to View My webcam  
2. My WebCam Preferences WebCam Camera Source In this page, select  Dell Web Camera Filter
from the select webcam drop - down menu.  
3. Click the Finish button to save your changes  
l Skype  
1. In the Skype main window, select Privacy Calls Video Settings  
2. In this page, select  Dell Web Camera Filter  from the select webcam drop - down menu.    
						

							   
Facial Recognition (FastAccess) problems    
Installation  
Daily Use    
 
Touch Screen problems  
Troubleshooting with Touch Screen Tools  3. Click the Finish button to save your changes  
l AOL Instant Messenger  
1. In the AOL Instant Messenger main window, select Edit Settings Enhanced IM Video  In this page, 
select  Dell Web Camera Filter  from the select webcam drop - down menu.  
2. Click the Finish button to save your changes   
NOTE:  Depending on the type of instant messaging software you are using, the procedure to enable Dell TouchCam 
will be different. Please consult the help for the instant messaging software you are using and see the section on 
selecting webcam or something similar.   
Common Symptoms   What You See   Possible Solutions  
FastAccess software will not install The FastAccess installer displays a dialog box 
with the message This version cannot install 
on this computer  - 3 l Ensure that the monitor USB cable is plugged into your computer and that the Dell 
Monitor Webcam has been installed in the Windows Vista operating system. 
FastAccess software will not install The FastAccess installer displays a dialog box 
with the message This version cannot install 
on this computer  - 2 l This version of FastAccess will not install on a computer joined to a Microsoft Domain.  
Please install on a non - Domain computer.   
FastAccess software will not install The FastAccess installer displays a dialog box 
with the message FastAccess cannot be 
installed on Systems earlier than Windows 
Vista x86 l This version of FastAccess will only install on Windows Vista x86, x64 or Windows 7
and Windows 2000 are not supported.   
Common Symptoms   What You See   Possible Solutions  
Face Recognition is not possible and you 
must login manually Color Bars are displayed in the FastAccess 
Video window along with the text Unable to 
process Biometric Data, please check camera l Ensure that the monitor USB cable is plugged into your computer and that the Dell 
Monitor Webcam has been installed in the Windows Vista or Windows 7 operating 
system.    
l Login to the computer manually and close any applications that might be using the 
webcam.    
l If you previously manually selected a webcam in the Camera Selection screen of the 
FastAccess Configuration Console, ensure this webcam is installed and available. If 
not, select another webcam from the list.  Selecting "First Available" will permit 
FastAccess to connect to any available webcam.   
Face Recognition is not possible and you 
must login manually Color Bars are displayed in the FastAccess 
Video window along with the text License key 
is invalid l Make sure the Dell Monitors USB cable is plugged into the computer and that the 
Monitor Webcam is properly installed on this computer.  FastAccess is disabled if the 
Dell Monitor Webcam is not connected to the computer.   
The wrong webcam is connected to 
FastAccess You have a laptop with a built - in webcam and 
FastAccess is not using the desired webcam. l Open the Configuration Console and select the Advance button. Click the Camera 
Selection" link.  Select the desired webcam. Either reboot your computer or disable and 
then re - enable FastAccess.   
Face Recognition is unavailable FastAccess is missing from the Windows Vista 
login screen. l FastAccess has been disabled.  Open the "Configuration Console" and select a security 
mode to enable FastAccess.   
Video applications such as Skype, IM and 
others can find the webcam. You are unable to get active video to another 
application. l If FastAccess is enabled, open the video applications camera selection screen. Choose 
faCap.    
l If FastAccess is disabled, open the video applications camera selection screen. Choose 
Monitor Webcam or another available webcam.   
    
Common Symptoms   Possible Solutions  
Touch screen does not respond to 
touches l Make sure the USB cable is connected from the monitor to the computer.   
l Make sure the touch screen is connected to a USB port that provides enough power for it (some peripherals, such as keyboards, 
include USB ports that do not provide sufficient power for some devices). Try connecting the touch screen to a different USB port 
on the computer.   
l Before changing any settings or drivers, try restarting the computer.   
The cursor does not accurately follow 
your finger when you touch the screen   l This can occur if the touch screen needs calibrating. To fix the problem, see  Calibrating the Touch Screen .   
The cursor moves erratically    l Make sure there is nothing blocking the optics of the touch screen. There are two sensors in the top corners of the screen that 
need unobstructed views across the surface of the glass to the bottom and side edges.   
l Clean the glass and edges of the screen. See  Maintenance  for instructions.   
l If the above remedies do not work, run the diagnostic test that is explained below.     
						

							Calibrating the Touch Screen   
With a clear desktop on the computer:  
1. Run the Touch Screen Tools by clicking its icon in the system tray or Windows Control Panel.   
2. Make sure the computer desktop is clear.   
3. Click the [Calibrate] button on the Touch Screen Tools. The mouse pointer moves automatically to a position at the top left of the screen.   
4. Touch and hold your finger (or stylus) on the screen at that position until the pointer moves.   
5. The pointer moves to three further positions in sequence — top right, bottom right, bottom left — touch each point in turn until the pointer moves.   
This completes the touch screen calibration procedure.  
Diagnostic Test  
This option on the Touch Screen Tools runs a diagnostic test on the touch screen and displays one of the following three messages:  
   
Back to Contents Page  NOTE:  When removing your finger, lift it straight off the screen, making sure you don ’ t drag it across the screen.
NOTE:  Test the calibration by moving the mouse pointer around the screen checking that it closely follows your finger.
NOTE:  If the calibration is not satisfactory, you can re - calibrate.
NOTE:  Make sure your finger is placed accurately at each calibration point.
Result   Meaning   Action  
Pass. Touch screen is working normally. l You can use the touch function now.   
Touch Screen is not connected, reconnect 
screen and try again. If problem persists call 
customer support. There may be possible connection problems. l Re - check all cable connections on the monitor and computer and re
test again.   
Please clean the screen and if problem 
persists call customer support. Screen may be dusty and cause improper 
detection. l Using the cleaning cloth supplied, clean the screen and surrounding area inside the 
bezel gently taking care to avoid cameras located on the top left and right corners of 
the screen. Re - run the diagnostic test again after cleaning.