Dell H 625 Cdw Manual

Troubleshooting |371
Problem Action
The printout is entirely blank. 1 The toner cartridg
es may be low or need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell Printer Management Tool, and then 
click the...

372| Troubleshooting
Streaks
Black Printout (Partial or Entire Page)
ProblemAction
Streaks appear on the 
printout. 1 The toner cartridges may be low or
 need to be replaced. Check the 
amount of toner left in each toner cartridge.
aPress the   ( Information) button, and then tap the  Supplies 
tab, or start Dell Printer Configuration Web Tool. See "Dell™ 
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®:
Start Dell Printer Hub or Dell...

Troubleshooting |373
Equally Spaced Colored Dots
ProblemAction
Part or the entire printout is 
black. 1 Make sure that the drum cartridges are installed correctly. See 
"Installing a Drum Cartridge."
If the problem persists, proceed to step 2.
2Check that Output Color  is set to Color in the print driver.
a On the  Graphics  tab, Make sure that Output Color  is set to Color.
If the problem persists, proceed to step 3.
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a...

374|Troubleshooting
Vertical Blanks
Mottle
ProblemAction
The printout has vertical 
blanks. 1 Clean inside the printer by using the cleaning rod. See 
"Cleaning the 
LED Print Head.
"
a After the cleaning is completed, press the   ( Information) 
button.
b Ta p  t h e  Information tab   Report / List   Color Test 
Page for verification.
If the problem persists, proceed to step 2.
2 Check if the light path is not covered. aRemove the drum cartridges, and then keep them in the dark 
place. See...

Tr o u b l e s h o o t i n g |375
Ghosting
2 Raise the transfer unit voltage.aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Adjust 2nd BTR .
b Increase the voltage. See “Adjust 2nd BTR.”
3 Replace the drum cartridges. See  "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
NOTE:
•For details about how to start the Tool Box, see...

376| Troubleshooting
Light-Induced Fatigue
2b Adjust the transfer bias.aPress the   ( Information) button and tap the  Tools tab   
Admin Settings   Maintenance   Adjust Transfer 
Belt Unit .
b Ta p   K Offset or  YMC Offset, and then increase the value.
If the problem persists, proceed to step 3.
3 Make sure that the correct print media is being used. See "Supported  Print Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 4.
4 Replace the...

Tr o u b l e s h o o t i n g |377
Fog
ProblemAction
The printed result is foggy. 1 If the whole page of th e printout is light, contact Dell. If not, proceed 
to step 2.
2 Stir the developer in the drum cartridge. aPress the   ( Information) button, and then tap the  Tools tab 
  Admin Settings   Maintenance   Clean Developer 
and Transfer Unit   Start .
b Print a Color Test Page from  Report / List.
If the problem persists, proceed to step 3.
3 Clean the toner in the drum cartridge. aPress the   (...

378|Troubleshooting
Bead-Carry-Out (BCO)
Jagged Characters
6 Replace the drum cartridge and the toner cartridge with a Dell toner. 
See "Replacing the Drum Cartri dges" and "Replacing the Toner 
Cartridges."
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Reports on the Printer Setting Reports  tab.
b Click  Color Test Page .
If the problem persists, contact Dell.
Problem Action
Bead-Carry-Out (BCO) 
occurs. 1 If the printer is installed in a high...

Tr o u b l e s h o o t i n g |379
Horizontal Bands
ProblemAction
The printout has jagged 
characters. 1Set 
Screen to Fineness  in the print driver.
a On the  Others tab, set  Screen under Image Options  to Fineness.
If the problem persists, proceed to step 2.
2Set  Print Mode  to High Quality  in the print driver.
a On the  Graphics  tab, make sure that Output Color  is set to Color.
b Select  High Quality  from Print Mode .
If the problem persists, proceed to step 3.
3Enable  Print Page Mode  in the...

380|Troubleshooting
Diagonal Lines
Wrinkled/Stained Printout
ProblemAction
The printout has diagonal 
lines. 1 Locate the cause of the problem using the Pitch Configuration Chart.
aStart the Tool Box on Dell Printer Hub or Dell Printer Management 
Tool, and then click  Chart Print on the Diagnosis  tab.
NOTE:
•For details about how to start the Tool Box, see "Tool
Box."
b Click  Pitch Configuration Chart  for verification.
If the output matches with the patte rn for diagonal lines, proceed to...