Dell Appassure 5 User Guide

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Understanding bare metal restore for 
Windows machines
This chapter describes how to restore a protected Windows machine from bare-metal similar or dissimilar 
hardware. It includes the following topics:
•Performing a bare metal restore for Windows machines
•Managing a Windows boot image
•Launching a bare metal restore for Windows
•Verifying a bare metal restore
Servers, when operating as expected, perform the tasks they are configured to do. It is only when they fail that 
things change. When a catastrophic event occurs, rendering a server inoperable, immediate steps are needed to 
restore the full functionality of that machine.
AppAssure provides the ability to perform a bare metal restore (BMR) for your Windows or Linux machines. BMR 
is a process that restores the full software configuration for a specific system. It uses the term “bare metal” 
because the restore operation recovers not only the data from the server, but also reformats the hard drive and 
reinstalls the operating system and all software applications. To perform a BMR, you specify a recovery point 
from a protected machine, and roll back (perform a restore) to the designated physical or virtual machine. If 
you are performing a restore to a system volume, this is considered a BMR. If you are performing a restore and 
require a boot CD, this is also considered a BMR. Other circumstances in which you may choose to perform a 
bare metal restore include hardware upgrade or server replacement In both of these cases, you perform a 
restore from a recovery point to the upgraded or replaced hardware.
AppAssure supports Windows 8, 8.1 and Windows Server 2012, 2012 R2 operating systems that are booted from 
FAT32 EFI partitions are available for protection or recovery, as well as Resilient File System (ReFS) volumes.
Performing a BMR is possible for physical or virtual machines. As an added benefit, AppAssure allows you to 
perform a BMR whether the hardware is similar or dissimilar. Performing a BMR on AppAssure separates the 
operating system from a specific platform, providing portability.
Examples of performing a BMR for similar hardware include replacing the hard drive of the existing system, or 
swapping out the failed server with an identical machine.
Examples of performing a BMR for dissimilar hardware include restoring a failed system with a server produced 
by a different manufacturer or with a different configuration. This process encompasses creating a boot CD 
image, burning the image to disk, starting up the target server from the boot image, connecting to the recovery 
NOTE: Bare metal restore of Storage Spaces disks configuration (a feature of Windows 8.1) is also not 
supported in this release.
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At present, only full restore and BMR are supported as a driver limitation exists with ReFS, so restore is 
implemented in user mode, VM export, and so on. If a Core is protecting at least one agent volume that 
contains the ReFS file system, it should be installed on a Window 8, Windows 8.1, Windows Server 2012, or 
Windows Server 2012 R2 machine, since these operating systems provides native support of ReFS. 
Otherwise, functionality will be limited and operations that involve such things as mounting a volume 
image will not work. The AppAssure Core Console will present applicable error messages in these 
occurrences.

Only supported Linux operating systems are available for protection or recovery. This includes Ubuntu, 
Red Hat Enterprise Linux, CentOS, and SUSE Linux Enterprise Server (SLES). For details, see the Dell 
AppAssure Installation and Upgrade Guide. 
						

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Version 5.4.3 Revision B230 console instance, mapping volumes, initiating the recovery, and then monitoring the process. Once the bare 
metal restore is complete, you can continue with the task of loading the operating system and the software 
applications on the restored server, followed by establishing unique settings required for your configuration.
Bare metal restore is used not only in disaster recovery scenarios, but also to migrate data when upgrading or 
replacing servers.
While BMR is supported for virtual machines, it is also worth noting that it is easier to perform a Virtual Export 
for a VM than it is to perform a BMR on a physical machine. For more information on performing a VM export for 
virtual machines, see the appropriate procedure for the supported VM.
•For more information on performing a VM export using ESXi, see Exporting data to an ESXi virtual 
machine.
•For more information on performing a VM export using VMware Workstation, see Exporting data to a 
VMware Workstation virtual machine.
•For more information on performing a VM export using Hyper-V, see Exporting data to a Hyper-V virtual 
machine.
•For more information on performing a VM export using VirtualBox, see Exporting data to a VirtualBox 
virtual machine.
•For more information on performing a VM export of a protected Linux machine, see Exporting data to a 
Linux-based VirtualBox virtual machine.
To perform a BMR on a Windows machine, refer to the roadmap specific to Windows, including the 
prerequisites. For more information, see Performing a bare metal restore for Windows machines.
You can also perform a BMR from the Restore Machine Wizard. To do this, start with the procedure Restoring 
volumes from a recovery point and, when directed in that procedure, proceed to Managing a Windows boot 
image and launching a BMR from the Restore Machine Wizard.
To perform a BMR on a Linux machine, refer to the roadmap specific to Linux, including prerequisites. In 
addition to performing a BMR using the command line aamount utility, you can now perform a BMR from within 
the Core Console UI. The roadmap takes both approaches into account. 
Performing a bare metal restore for 
Windows machines
To perform a bare metal restore for Windows machines, perform the following tasks.
• Manage a Windows boot image. This boot CD ISO image will be used to start up the destination drive, 
from which you can access the Universal Recovery Console to communicate with backups on the Core. 
See Managing a Windows boot image.
•If you require physical media to start up the destination machine, you will need to transfer the 
boot CD ISO image to media. See Transferring the boot CD ISO image to media.
•In all cases, you will need to load the boot image into the destination server and start the 
server from the boot image. See Loading the boot CD and starting the target machine.
• Launch a Bare Metal Restore for Windows. Once the destination machine is started from the boot CD, 
you can launch the BMR. See Launching a bare metal restore for Windows.
•You will need to initiate a restore from a recovery point on the Core. See Selecting a recovery 
point and initiating BMR.
•You will need to map the volumes. See Mapping volumes for a bare metal restore.
•If restoring to dissimilar hardware, and the necessary storage and network drivers are not present 
on the boot CD, you may need to load the drivers from a portable media device. For more 
information, see Loading drivers using the Universal Recovery Console. 
						

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Version 5.4.3 Revision B231 •If restoring to dissimilar hardware, and all necessary drivers are present on the boot CD, you will 
need to inject drivers for hardware devices that were not in the previous configuration but are 
included in the system replacing the server. For more information, see Injecting drivers to your 
target server.
• Performing a BMR from the Restore Machine Wizard. Optionally, the processes for managing a Windows 
boot image and for launching the BMR, including all sub-tasks, can be performed from the Restore 
Machine Wizard. For information on launching the wizard, see steps 1 through 5 of Restoring volumes 
from a recovery point, and then refer to Managing a Windows boot image and launching a BMR from the 
Restore Machine Wizard.
•Verifying a Bare Metal Restore. After starting the bare metal restore, you can verify and monitor your 
progress. See Verifying a bare metal restore.
•You can monitor the progress of your restore. See Viewing the recovery progress.
•Once completed, you can start the restored server. See Starting a restored target server
• Troubleshoot the BMR process. See Troubleshooting connections to the Universal Recovery 
Console and Repairing startup problems.
Prerequisites for performing a bare metal restore for 
a Windows machine
Before you can begin the process of performing a bare metal restore for a Windows machine, you must ensure 
that the following conditions and criteria exist:
• Backups of the machine you want to restore. You must have a functioning AppAssure Core containing 
recovery points of the protected server you want to restore
• Hardware to restore (new or old, similar or dissimilar). The target machine must meet the installation 
requirements for an agent; for details, see the Dell AppAssure Installation and Upgrade Guide.
• Image media and software. You must have a blank CD or DVD and disk burning software, or software to 
create an ISO image. If managing machines remotely using virtual network computing software such as 
UltraVNC, then you must have VNC Viewer.
• Compatible storage drivers and network adapter drivers. If restoring to dissimilar hardware, then you 
must have Windows 7 PE (32-bit) compatible storage drivers and network adapter drivers for the target 
machine, including RAID, AHCI, and chipset drivers for the target operating system, as appropriate.
• Storage space and partitions, as appropriate. Ensure that there is enough space on the hard drive to 
create destination partitions on the target machine to contain the source volumes. Any destination 
partition should be at least as large as the original source partition.
• Compatible partitions. Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012 R2 
operating systems that are booted from FAT32 EFI partitions are available for protection or recovery, as 
well as are Resilient File System (ReFS) volumes. UEFI partitions are treated as simple FAT32 volumes. 
Incremental transfers are fully supported and protected. AppAssure provides support of UEFI systems for 
BMR including automatic partitioning GPT disks.
Managing a Windows boot image
A bare metal restore for Windows requires a boot image referred to as the boot CD, which you create by 
defining parameters in the AppAssure Core Console. This image is tailored to your specific needs. You will use 
the image to start the destination Windows machine. Based on the specifics of your environment you may need 
to transfer this image to physical media such as a CD or DVD. You must then virtually or physically load the boot 
image, and start the Windows server from the boot image.
This process is a step in Performing a bare metal restore for Windows machines. 
						

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Version 5.4.3 Revision B232 To manage a Windows boot image, you can perform the following tasks:
•Creating a boot CD ISO image for Windows
•Defining boot CD ISO image parameters
•Transferring the boot CD ISO image to media
•Loading the boot CD and starting the target machine
Creating a boot CD ISO image for Windows
The first step when performing a bare metal restore (BMR) for a Windows machine is to create the boot CD file 
in the AppAssure Core Console. This is a bootable ISO image which contains the AppAssure Universal Recovery 
Console (URC) interface, an environment that is used to restore the system drive or the entire server directly 
from the AppAssure Core.
The boot CD ISO image that you create is tailored to the machine being restored; therefore, it must contain the 
correct network and mass storage drivers. If you anticipate that you will be restoring to different hardware 
from the machine on which the recovery point originated, then you must include storage controller and other 
drivers in the boot CD. For information about injecting those drivers in the boot CD, see Injecting drivers in a 
boot CD.
This task is a step in Performing a bare metal restore for Windows machines. It is part of the process for 
Managing a Windows boot image.
To create a boot CD ISO image
1 From the AppAssure Core Console where the server you need to restore is protected, select the Core and 
then click the Tools tab.
2Click Boot CDs.
3Select Actions, and then click Create Boot CD.
The Create Boot CD dialog box displays. Use the following procedures to complete the dialog box.
Defining boot CD ISO image parameters
Once you open the Create Boot CD dialog box, there are several parameters that may be required. Based on the 
specifics of your situation, perform the following tasks as required to define properties for a boot CD ISO image 
to use for a bare metal restore.
This task is a step in Performing a bare metal restore for Windows machines. It is part of the process for 
Creating a boot CD ISO image for Windows.
NOTE: This process describes how to manage a boot CD image from the Create Boot CD dialog box. You 
can also perform these steps from the Restore Machine Wizard, starting from the Boot CD page of the 
wizard. You access this when you specify Recover to any target machine using a boot CD from the 
Destination page of the wizard.

For step-by-step instructions for managing a Windows boot image from the Restore Machine Wizard as part 
of a bare metal restore, see Managing a Windows boot image and launching a BMR from the Restore 
Machine Wizard.
NOTE: The International Organization for Standardization (ISO) is an international body of representatives 
from various national organizations that sets file system standards. The ISO 9660 is a file system standard 
that is used for optical disk media for the exchange of data and supports various operating systems, for 
example, Windows. An ISO image is the archive file or disk image, which contains data for every sector of 
the disk as well as the disk file system. 
						

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Naming the boot CD file and setting the path
Complete the following step to name the boot CD file and set the path where the ISO image is stored.
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
To name the boot CD file and set the path
•In the Create Boot CD dialog box, in Output Options, in the Output path text box, enter the path where 
you want to store the boot CD ISO image on the Core server.
If the shared drive on which you want to store the image is low on disk space, you can set the path as 
needed; for example, D:\filename.iso.
Creating connections
Complete the following steps to create the connections.
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
To create connections
1 In Connection Options, do one of the following:
•To obtain the IP address dynamically using Dynamic Host Configuration Protocol (DHCP), select 
Obtain IP address automatically.
•Optionally, to specify a static IP address for the recovery console, select Use the following IP 
address and enter the IP address, subnet mask, default gateway, and DNS server in the 
appropriate fields. You must specify all four of these fields.
2 If required, in the UltraVNC Options, select Add UltraVNC and then enter UltraVNC Password and 
UltraVNC Port.
The UltraVNC settings enable you to manage the recovery console remotely while it is in use.
Specifying a recovery environment
The boot CD image must be created so that the boot CD (physical or virtual) is mountable on the hardware you 
are restoring to. You must specify the architecture best suited for that machine.
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
Complete the following step to specify a recovery environment
•Under Recovery Environment, select from the environment options as described in the following table.
NOTE: The file extension must be .iso. When specifying the path, use only alphanumeric 
characters, the hyphen, the backslash (only as a path delimiter), and the period (only to separate 
host names and domains). The letters a to z are case-insensitive. Do not use spaces. No other 
symbols or punctuation characters are permitted.
NOTE: This step is optional. If you require remote access to the recovery console, you must 
configure and use the UltraVNC. You cannot log on using Microsoft Terminal Services while using the 
boot CD. 
						

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Injecting drivers in a boot CD
The boot CD image requires storage drivers to recognize the drives of the server, and network adapter drivers in 
order to communicate with the AppAssure Core over the network.
A generic set of Windows 7 PE 32-bit storage controller and network adapter drivers are included automatically 
when you generate a boot CD for Windows. This will satisfy the requirements of newer Dell systems. Systems 
from other manufacturers or older Dell systems may require you to inject storage controller or network adapter 
drivers when creating the boot CD. If you discover the boot CD you created does not contain the drivers 
necessary to complete the restore, you can also load drivers on to the target machine using the URC. Fore more 
information, see Loading drivers using the Universal Recovery Console.
When creating the boot CD, driver injection is used to facilitate the operability between the recovery console, 
network adapter, and storage on the target server.
Data restored from the recovery point includes drivers for the hardware previously in place. If performing a 
bare metal restore to dissimilar hardware, then you must also inject storage controller drivers into the 
operating system being restored using the URC after the data has been restored to the drive, This allows the 
restored operating system to boot using the new set of hardware. After the OS is booted after the restore, you 
can then download and install any additional drivers needed by the OS to interact with its new hardware.
For more information, see Injecting drivers to your target server.
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
Complete the following steps to inject storage controller and network adapter drivers in a boot CD.
To inject drivers in a boot CD
1 Download the drivers from the manufacturer’s Web site for the server and unpack them.
2 Compress each driver into a .zip file using an appropriate compression utility (for example, WinZip).
3 In the Create Boot CD dialog box, in the Drivers pane, click Add a Driver.
4 Navigate through the filing system to locate the compressed driver file, select the file, and then click 
Open.
The injected drivers appear highlighted in the Drivers pane.
5Repeat Step 3 and Step 4, as appropriate, until all drivers have been injected.
Creating the boot CD ISO image
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
Complete the following step to create the boot CD ISO image.
To create a boot CD ISO image
•After you have named the boot CD file and specified the path, created a connection, and optionally 
injected the drivers, from the Create Boot CD screen, click Create Boot CD.
The ISO image is then created and saved with the filename you provided. Table 118. Recovery Environment options
Option Description
64-bit Windows OS To restore on any Windows machine with a 64-bit architecture, including 
machines with a UEFI BIOS
32-bit Windows OS To restore on any machine with a 32-bit (x86) architecture 
						

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Viewing the ISO image creation progress
This task is a step in the process of Defining boot CD ISO image parameters. It is part of the process for Creating 
a boot CD ISO image for Windows.
Complete the following step to view the progress of the creation of the ISO image.
To view the ISO image creation progress
•Select the Events tab, and then under Tasks, you can monitor the progress for building the ISO image. For 
more information about monitoring AppAssure events, see Viewing tasks, alerts, and events.
When the creation of the ISO image is complete, it will appear on the Boot CDs page, accessible from the 
Tools menu.
Accessing the ISO image
This task is a step in Performing a bare metal restore for Windows machines. It is part of the process for 
Managing a Windows boot image.
Complete the following step to access the ISO image.
To access the ISO image
•To access the ISO image, navigate to the output path you specified, or you can click the link to download 
the image to a location from which you can then load it on the new system; for example, network drive.
Transferring the boot CD ISO image to media
When you create the boot CD file, it is stored as an ISO image in the path you specified. You must be able to 
mount this image as a drive on the server on which you are performing a bare metal restore.
You can burn the boot CD ISO image onto compact disc (CD) or digital video disk (DVD) media accessible at 
system startup.
When you start the machine from the boot CD, the Universal Recovery Console launches automatically.
If performing a BMR on a virtual machine, this step is not required. Simply load the ISO image in a drive and edit 
settings for that VM to start from that drive.
This task is a step in Performing a bare metal restore for Windows machines. It is part of the process for 
Managing a Windows boot image.
Loading the boot CD and starting the target machine
After you create the boot CD image, you need to boot the target server with the newly created boot CD.
This task is a step in Performing a bare metal restore for Windows machines. It is part of the process for 
Managing a Windows boot image.
To load a boot CD and start the target machine
1 Navigate to the new server and load the boot CD image from the appropriate location. Specify that the 
server will start from the boot CD image.
NOTE: If you created the boot CD using DHCP, you must capture the IP address and password. 
						

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Version 5.4.3 Revision B236 2 Start the machine, which loads the following:
•Windows 7 PE
•AppAssure Agent software
The AppAssure Universal Recovery Console starts and displays the IP address and authentication 
password for the machine.
3 If you want to change the IP address, select it and click Change.
Once started with the boot CD, this machine is ready for the user to connect to it from the Core to begin the 
bare metal restore process.
Managing a Windows boot image and launching a BMR 
from the Restore Machine Wizard
Restoring volumes from a recovery point using a boot CD or restoring a system volume is considered performing 
a bare metal restore. Before performing a BMR, see Prerequisites for performing a bare metal restore for a 
Windows machine or Prerequisites for performing a bare metal restore for a Linux machine, as appropriate. If 
starting your BMR for a Windows machine from the Core Console, see Performing a bare metal restore for 
Windows machines.
If starting your BMR from the Restore Machine Wizard, then in the Destination page of that wizard, select the 
option Recover to any target machine using a boot CD, and then follow this procedure. Managing a Windows 
boot image through the wizard includes initiating creation of the boot cd; defining the path for the image on 
the Core machine; selecting the recovery environment appropriate to the hardware you want to restore on; 
optionally defining connection parameters for the restored agent for using the network or UltraVNC; optionally 
injecting drivers for hardware you want to restore on; and optionally transferring the boot image to physical 
media. This process also includes booting the machine to which you want to restore data from the CD; 
connecting to the Universal Recovery Console; mapping volumes; and initiating the bare metal restore from the 
selected recovery point on the core.
To manage a Windows boot image and launch a BMR from the Restore Machines Wizard
1 On the Boot CD page, do the following:
aIn the Output path text field, type the path where the boot CD ISO image should be stored.
If the shared drive on which you want to store the image is low on disk space, you can set the 
path as needed; for example, D:\filename.iso.
NOTE: A new temporary password is generated each time the machine is started with the boot CD. 
Write down the IP address displayed in the Network Adapters Settings pane and the authentication 
password displayed in the Authentication pane. You will need this information later during the data 
recovery process to log back on to the console.
NOTE: If you specified an IP address in the Create Boot CD dialog box, the Universal Recovery 
Console will use it and display it in the Network Adapter settings screen.
NOTE: This process describes how to manage a boot CD image from the Restore Machine Wizard, as part of 
the process for performing a BMR using that wizard. You can also manage a boot image from the Create 
Boot CD dialog box. For information on managing a boot CD image outside of the Restore Machine Wizard, 
see Managing a Windows boot image.
NOTE: The file extension must be .iso. When specifying the path, use only alphanumeric 
characters, the hyphen, the backslash (only as a path delimiter), and the period (only to 
separate host names and domains). The letters a to z are case-insensitive. Do not use 
spaces. No other symbols or punctuation characters are permitted. 
						

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Version 5.4.3 Revision B237 bUnder Environment, select the architecture best suited for the hardware you are restoring:
•To restore on any Windows machine with a 64-bit architecture, select Windows 8 64-bit 
(necessary for machines that are configured with a UEFI bios).
•To restore on any machine with a 32-bit (x86) architecture, select Windows 7 32-bit.
2 Optionally, to set up network parameters for the restored agent, or to use UltraVNC, select Show 
advanced options and do one of the following:
•To establish a network connection for the restored machine, select Use the following IP address 
as described in the following table.
•To define UltraVNC information, select Add UltraVNC as described in the following table.
Use this option if you require remote access to the recovery console. You cannot log on using 
Microsoft Terminal Services while using the boot CD
3 When you are satisfied with your selections on the Boot CD page, click Next.
4 Optionally, on the Driver Injection page, to inject a driver, do the following:
aSelect Add an archive of drivers
b Navigate to a ZIP file containing the archive, select the ZIP file, and click Open.
The archive uploads and appears in the Driver Injection page.
c Then click Next.
5 On the ISO Image page, you can see the status as the boot CD ISO image is created. When the boot CD is 
successful, click Next.
The Connection page appears.
6 At this point, you want to start the agent machine for which you want to restore data from the boot CD.
•If you can boot the agent machine from the boot CD ISO image, do so now.
•If not, copy the ISO image to physical media (a CD or DVD), load the disc in the agent machine, 
configure the machine to load from the boot CD, and restart from the boot CD.
The agent machine, when started from the boot CD, displays the Universal Recovery Console 
(URC) interface. This environment is used to restore the system drive or selected volumes 
directly from the AppAssure Core. Note the IP address and authentication key credentials in the 
URC, which refresh each time you start from the boot CD. Table 119. Network connection options
Option Description
IP Address Specify an IP address or host name for the restored machine.
Subnet Mask Specify the subnet mask for the restored machine.
Default Gateway Specify the default gateway for the restored machine.
DNS Server Specify the domain name server for the restored machine.
Table 120. UltraVNC connection
Option Description
Password Specify a password for this UltraVNC connection.
Port Specify a port for this UltraVNC connection.
The default port is 5900.
NOTE: You may need to change the BIOS settings of the agent machine to ensure the volume 
that loads first is the boot CD. 
						

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Version 5.4.3 Revision B238 7 Back on the Core Console in the Connection page, enter authentication information from the URC 
instance of the machine you want to restore as follows:
a In the IP Address text box, enter the IP address of the machine to which you are restoring from a 
recovery point.
b In the Authentication Key text box, enter the information from the URC.
c Then click Next.
The Disk Mapping page appears.
8 If you want to map volumes automatically, do the following. If you want to map volumes manually, 
proceed to Step 9.
aSelect Automatic volume mapping.
b In the Automatic volume mapping area, on the left side, select the volumes you want to restore. 
Optionally, if you do not wish to restore a listed volume, clear the option.
c On the right side, select the destination disk for the restore.
dClick Next, and then proceed to Step 10.
9 If you want to map volumes manually, do the following:
aSelect Manual volume mapping.
b In the Manual volume mapping area, from the Destination Volumes drop-down list for each 
volume, select the volume you want to restore. Optionally, if you do not wish to restore a listed 
volume, clear the option.
c When satisfied, click Finish.
The Restore Machine Wizard closes, and the data is restored from the selected volumes of the recovery 
point to the target machine.
Proceed to Step 13.
10 In the Disk Mapping Preview page, review the parameters of the restore actions you selected. To perform 
the restore, click Finish.
11 If the volumes you want to restore contain SQL or Microsoft Exchange databases, and if you are 
performing a Live Restore, then on the Dismount Databases page, you are prompted to dismount them. 
Optionally, if you want to remount these databases after the restore is complete, select Automatically 
remount all databases after the recovery point is restored. Then click Finish.
12 Click OK to confirm the status message that the restore process has started.
13 Optionally, to monitor the progress of your restore action, on the Core Console, click Events. For more 
information, see Viewing tasks, alerts, and events.
NOTE: At least one volume must be selected to perform the restore.
NOTE: At least one volume must be selected to perform the restore.
CAUTION: If you select Finish, all existing partitions and data on the target drive will be removed 
permanently, and replaced with the contents of the selected recovery point, including the operating 
system and all data.
CAUTION: If you select Finish, all existing partitions and data on the target drive will be removed 
permanently, and replaced with the contents of the selected recovery point, including the operating 
system and all data.