DELL 2355dn User Manual

280
Check
Cartridge AreaPaper has jammed in the fuser area. Clear the jam. 
See 
Fu s e r  A re a  J a m.
Fuser Door OpenThe fuser door is not securely latched. Open the rear door and close the fuser door 
until it locks into place. For the location of 
the fuser door, see 
Pa p e r  E x i t  J a m.
Rear Cover is openThe rear door was opened. Close the rear door.
Scanner lock is engaged, 
unlock itThe scanner module is locked. Unlock the scanner.
Scan Job is completed 
with error :
File ExistedThe same...

281
To n e r  A l m o s t  E m p t y
Replace Toner NowThe toner cartridge is empty. Replace the toner cartridge with a new one. 
See 
Replacing the Toner Cartridge.
To n e r  E x h a u s t e dThe lifespan of the toner cartridge is reached. The toner cartridge is empty.
Replace the toner cartridge with a new one 
for the best print quality. See 
Replacing the 
Toner Cartridge.
To n e r  L o wThe toner cartridge is almost empty. Take out the toner cartridge and thoroughly 
shake it. By doing this, you can...

282
Solving Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested 
solutions until the problem is corrected. If the problem persists, contact Dell.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed during 
printing.Clear the paper jam. See 
Clearing Jams in the Paper Tray.
Pa p e r  s t i c k s  t o g e t h e r.
• Ensure that there is not too much paper in the paper tray. The paper tray can hold up to 
250 sheets of paper,...

283
Printing Problems
Condition Possible cause Suggested solutions
The printer does not 
print.The printer is not receiving 
power.Check the power cord connections. Check the power switch and 
the power source.
The printer is not selected 
as the default printer.Select 
Dell 2355dn Laser MFP as your default printer in your 
Wind ows.
Click the Start button Settings  Printers. Right-click the 
Dell 
2355dn Laser MFP
 printer icon and select Set as Default Printer.
Check the printer for the 
following:
•...

284
Half the page is blank. The page orientation 
setting may be incorrect.Change the page orientation in your application. See Basic Ta b.
The paper size and the 
paper size settings do not 
match.Ensure that the paper size in the printer driver settings matches the 
paper in the tray.
The printer prints, 
but the text is wrong, 
garbled, or 
incomplete.The printer cable is loose or 
defective.Disconnect the printer cable and reconnect. Try a print job that you 
have already printed successfully. If...

285
Printing Quality Problems
The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table 
below to clear the problem.
Condition Suggested solutions
Light or faded printIf a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily extend the toner cartridge life. 
See 
Redistributing Toner. If this does not improve the print quality, install a new toner 
cartridge.
• The paper may not meet paper...

286
White SpotsWhite spots appears on the page:
• The paper is too rough and a lot of dirt from a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. Clean the inside of your machine. Contact a 
service representative.
• The paper path may need cleaning. Contact a service representative.
Ve r t i c a l  l i n e s• If black vertical streaks appear on the page, the drum inside the toner cartridge has 
probably been scratched. Install a new toner cartridge. See...

287
Vertical repetitive defectsIf marks repeatedly appear on the printed side of the page at even intervals:
• The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the cartridge; see 
Cleaning the Drum. After the 
printout, if you still have the same problems, install a new toner cartridge. See 
Replacing 
the Toner Cartridge.
• Parts of the printer may have toner on them. If the defects occur on the back of the page, 
the problem...

288
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperatures and humidity can cause paper 
curl. See 
Paper Specifications.
• Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the paper 
tray.
• Try printing to the rear door.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
Paper Specifications.
• Turn over the stack of paper in the paper tray. Also try...

289
Loose toner•Clean the inside of the printer. See Cleaning the Interior.
• Check the paper type and quality. See 
Paper Specifications.
• Install a new toner cartridge. See 
Replacing the Toner Cartridge.
• If the problem persists, the printer may require repair. Contact a service representative.
Character VoidsCharacter voids have white areas where they should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of the transparency, some...