DELL 1815dn User Manual

							Maintenance81
4Locate the long strip of glass (LSU) inside the top of the cartridge compartment, and gently swab the 
glass to see if dirt turns the white cotton black.
5Reinsert the toner cartridge and close the front cover.
6Plug in the power cord and power the printer on.
Cleaning the Scanner
Keeping the scanner and ADF glass clean ensure the highest quality copies and sent faxes. Dell 
recommends cleaning the scanner at the start of each day and during the day, as needed.
 NOTE: If there are lines present on copied or faxed documents, check your scanner and ADF glass for any 
particles.
1
Slightly dampen a soft lint-free cloth or paper towel with water.
2Open the document cover.
 
						

							82Maintenance
3Wipe the surface of the scanner glass and ADF glass until it is clean and dry.
4Wipe the underside of the white document cover and white sheet until it is clean and dry.
5Close the document cover.
Cleaning the Drum
If there are streaks or spots on your print, the Organic Photo Conductor (OPC) drum of the toner 
cartridge may require cleaning.
1Before setting the cleaning procedure, make sure that paper is loaded in the paper tray. 
2Press Scroll (  or  ) to highlight Menu and press Select ().
3Press Scroll (  or  ) to highlight Maintenance and press Select ().
The first available menu item, 
Clean Drum, displays on the bottom line.
4Press Select () twice.
The display confirms your selection.
The printer prints out a cleaning page. Toner particles on the drum surface are affixed to the paper. 
5If the problem remains, repeat steps 3 through 4 until toner particles are not affixed to the paper.
1White Sheet
2Document Cover
3ADF Glass
4Scanner Glass
1
3
2
4
 
						

							Troubleshooting83
6
Troubleshooting
Clearing Jams in the ADF
When a document jams while it passes through the ADF, Document Jam appears on the display.
 NOTE: To prevent document jams, use the document glass for thick, thin or mixed documents.
1
Remove the remaining documents from the ADF.
If the document is jammed in the paper feed area:
aOpen the ADF cover.
bRemove the document by gently pulling it out.
cClose the ADF cover. Then reload the document into the ADF.
 
						

							84Troubleshooting
If the document is jammed in the paper exit area:
aOpen the document cover and turn the release knob to remove the misfed documents from the 
document output tray.
bClose the document cover. Then load the documents back into the ADF.
2If you cannot see the paper or the paper does not move when you pulled, open the document cover.
3Turn the release knob so that you can easily seize the misfed document, and remove the document 
from the roller or the feed area by carefully pulling it gently to the right.
4Close the document cover. Then load the documents back into the ADF.
 
						

							Troubleshooting85
Clearing Jams in the Paper Paths
When a paper jam occurs, Pa p e r  J a m appears on the display. Refer to the table below to locate and clear 
the paper jam.
To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the steps below to clear 
the jam. 
Paper Feed Jam (tray 1)
1Open and close the front cover. The jammed paper automatically exits the printer.
If the paper does not exit, go to the next step.
2Pull the paper tray open. 
Operator Panel 
MessageLocation of Jam Go to
Pa p e r  J a m  0
Open Front DoorPaper Feed Jam (tray 1)
Paper Feed Jam (optional tray 2)
Bypass Tray Jampage 85, page 86, or page 87.
Pa p e r  J a m  1
Cartridge AreaFu s e r  A re a  J a m p a g e 8 8 .
Pa g e r  J a m  2
Open Rear DoorPa p e r  E x i t  J a m p a g e 8 9 .
Duplex jam 0
Check Insidein the duplex unit page 93.
Duplex jam 1
Check Insidebetween the duplex unit and fuser area page 91.
 
						

							86Troubleshooting
3Remove the jammed paper by gently pulling it straight out.
If you cannot see the paper or the paper does not move when pulled, check the fuser area. For more 
information, see Fuser Area Jam on page 88. 
4Insert the paper tray into the printer until it snaps into place.
Printing automatically resumes.
Paper Feed Jam (optional tray 2)
1Pull the optional tray 2 open.
2Remove the jammed paper from the printer.
If you cannot see the paper in this area or the paper does not move when pulled, go to the next step.
3Pull the tray 1 half way out.
 
						

							Troubleshooting87
4Pull the jammed paper straight up and out.
5Insert the trays back into the printer.
Printing automatically resumes.
Bypass Tray Jam
1If the paper is not feeding properly, pull the jammed paper out of the printer.
2Open and close the front cover to resume printing.
 
						

							88Troubleshooting
Fuser Area Jam
 NOTICE: The fuser area is hot. Take care when removing paper from the printer.
1
Open the front cover and lightly pull the toner cartridge straight out.
2Remove the jammed paper by gently pulling it straight out.
3Replace the toner cartridge and close the front cover. 
Printing automatically resumes.
 
						

							Troubleshooting89
Paper Exit Jam
1Open and close the front cover. The jammed paper automatically exits the printer.
If the paper does not exit, go to the next step.
2Gently pull the jammed paper out of the output tray. 
3If you do not see the jammed paper in the output tray or the jammed paper does not move when 
pulled, open the rear cover.
4If you see the jammed paper, push the two blue pressure levers up and remove the paper. Push the 
levers down and skip to step 10.
If you do not see the jammed paper, go to the next step.
 
						

							90Troubleshooting
5Release the blue strap, the rear cover stopper, and fully open the rear cover, as shown. 
6Unfold the duplex guide fully.
7While pushing the fuser lever to the right, open the fuser door.
 NOTICE: Make sure to unfold the duplex guide before opening the fuser door or you may damage the fuser 
door.