Dell 1815dn User Guide

							Appendix121
successors, assigns, affiliates (collectively for purposes of this paragraph, Dell) arising from or relating to this Agreement, its 
interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to 
the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dells 
advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION 
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available 
via the Internet at 
http://www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to 
the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN 
OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A 
REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves 
interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of 
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent 
jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such 
fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. 
Each party shall pay for its own costs and attorneys’ fees, if any. However, if any party prevails on a statutory claim that affords 
the prevailing party attorneys’ fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees 
to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed 
with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 8/11)
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited 
warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following 
sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada and the 
manufacturer guarantee for Latin America and the Caribbean.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customers—Dell-branded hardware 
products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover: 
• Software, including the operating system and software added to the Dell-branded hardware products through our 
factory-integration system, third-party software, or the reloading of software
• Non-Dell-branded and Solution Provider Direct products and accessories
• Problems that result from: 
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell 
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance 
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
 
						

							122Appendix
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH 
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELLS RESPONSIBILITY FOR 
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH 
IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING 
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS 
FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD 
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL 
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS 
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR 
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR 
THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR 
FOR LOST DATA OR LOST SOF TWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR 
THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE 
RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded 
hardware:
• Portable computer batteries carry a 1-year limited warranty.
• Projector lamps carry a 90-day limited warranty. 
• Memory carries a lifetime limited warranty. 
• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell computer to which 
the monitor will be connected.
• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for 
reconditioned parts or, for both new and reconditioned parts, the reminder of the warranty for the Dell computer on which 
such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice.  The warranty period is not 
extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its 
discretion, but any changes will not be retroactive.
 
						

							Appendix123
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag 
or order number available. 
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 
90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products 
returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it 
with a comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return 
the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if 
the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the 
repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and 
territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that 
are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the 
product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. 
We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost 
removable media. 
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or 
refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the 
time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to 
us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to 
your credit card the then-current standard price for that part. 
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and 
territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each 
replacement part for your use in returning the replaced part to us. 
 NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage 
device(s) in the product(s). We are not responsible for lost or corrupted data.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through an 
Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare 
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers: 
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory1-888-363-5150
 
						

							124Appendix
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that 
contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details 
on how to obtain service. 
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts 
and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by 
a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining 
period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer 
with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dells 
website: 
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm 
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to 
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm 
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an 
Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897. 
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customers—Dell-branded hardware 
products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our 
factory-integration system, or the reloading of the software
• Non-Dell branded and Solution Provider Direct products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive maintenance 
– Problems caused by using accessories, parts, or components not supplied by Dell
• Products with missing or altered Service Tags or serial numbers
• Products for which Dell has not received payment
 
						

							Appendix125
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY 
FROM PROVINCE TO PROVINCE. DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS 
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF 
THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS 
WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND 
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND 
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. 
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR 
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING 
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. 
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR 
FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, 
ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE 
FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU 
PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE 
ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR 
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on 
Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The 
limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a 
warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes 
will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag 
or order number available.
Individual Home Consumers; Home Office and Small Business 
Customers:Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; 
Government, Education, and Healthcare Customers; and 
Value-Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home 
Consumers who purchased through an Employee Purchase 
Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for Individual 
Consumers)
Dell-Branded Memory1-888-363-5150
 
						

							126Appendix
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 
90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products 
returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it 
with a comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return 
the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if 
the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the 
repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that 
are available to you on a fee basis.
 NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other 
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable 
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or 
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or 
refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the 
time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to 
us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to 
your credit card the then-current standard price for that part. 
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also 
include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. 
 NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage 
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that 
contract for details on how to obtain service. Dells service contracts can be found online at www.dell.ca or by calling Customer 
Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to 
that contract (mailed to you with your packing slip or invoice) for details on how to obtain service. 
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts 
and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by 
a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining 
period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products. 
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer 
with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell’s 
website: 
• For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to 
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to 
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate 
Commercial or Government customers).
 
						

							Appendix127
Dell Return Policy (U.S. Only)
Dell values our relationship with you and offers a return policy for most products that you purchase directly from Dell. Under this 
policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a 
credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all 
hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered 
electronically, software you have not accepted by clicking the I agree to these Terms and Conditions button, may be returned 
within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less 
shipping and handling and applicable restocking fees.
Exceptions to Dell’s 21-day return policy:
• PowerEdge™, PowerConnect™ and PowerVault™ products may be returned within thirty (30) days from the date on the 
packing slip or invoice, except that new PowerEdge™ SC servers and n series products purchased from the Small and 
Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or 
invoice. 
• Application software or an operating system that has been installed by Dell may not be returned unless you return the entire 
computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not 
return application software or an operating system).   
• Dell/EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™ 160T tape libraries, enterprise 
software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume 
purchase agreement or any non-Dell customized hardware and/or software product(s) may not be returned at any time.
Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be 
charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package. 
How to Return: To return products, you must contact Dell customer service (www.dell.com/us/en/gen/contact.htm) and receive a 
Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must 
obtain a Credit Return Authorization Number in order to return the product. See Contacting Dell or Getting Help in your 
customer documentation or the above website to find the appropriate contact information for obtaining customer assistance. 
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You 
must:
•Ship back all products you are seeking to return to Dell. At Dell’s discretion, credit for partial returns may be less than 
invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or 
concessions.
• Return the products in their original packaging, in as-new condition along with any media, documentation, and all other 
items that were included in the original shipment.
• Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment. 
Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and 
handling and applicable restocking fees.
 NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) 
in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or 
PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or 
damaged or lost removable media.
 
						

							128Appendix
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you 
receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or 
refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a 
refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling 
charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise 
prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may 
contain different terms for the return of products than specified by this policy. 
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To 
expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 
days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the 
shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed 
package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the 
manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who 
want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole 
system must be returned, along with any media and documentation that may have been included in the original shipment. 
The Total Satisfaction Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased 
through Dells Software and Peripherals division. For those products, please instead refer to Dells Software and Peripherals 
then-current return policy (see the following section, Dell Software and Peripherals (Canada Only)). 
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and 
peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party 
manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. 
More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the 
products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we 
sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend 
and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the 
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies 
to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your 
product. Descriptions of Dells limited warranties are described in preceding sections. 
Return Policy 
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return 
Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or 
invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges 
shown on your packing slip or invoice; you are responsible for those. 
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You 
must ship the Dell Software and Peripherals products back to Dell in their original manufacturers packaging (which must be in 
as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. 
To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all 
of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. 
 
						

							Appendix129
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation (Dell) warrants to the end user in accordance with the following provisions that its branded hardware 
products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will 
be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase 
date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts 
removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and 
building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or 
modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end 
user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, 
name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals 
and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make 
arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure 
that the defective product is available for collection properly packed in original or equally protective packaging together with the 
details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place 
of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee 
will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be 
liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or 
howsoever. 
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from 
other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas 
11950 México, D.F.
 
						

							130Appendix
Skjema A (bokmål) side 1 av 2. 
Dette skema er alene anvendeligt for norske konsumenter
Angreskjema For Norske Forbrukere
Dette skjemaet er obligatorisk i følge forskrift om angreskjema av 27. februar 2001 fastsatt av Barne- og familiedepartementet med 
hjemmel i lov 21.12.2000 nr. 105 om opplysningsplikt og angrerett mv. ved fjernsalg og salg utenfor fast utsalgssted (angrerettloven) 
§ 10. Skal brukes ved fjernsalg og salg utenfor fast utsalgssted av varer.
Du Har 14 Dagers Ubetinget Angrerett
Etter angrerettloven kan forbrukeren gå fra avtalen uten å oppgi noen grunn innen 14 dager etter at hele varen og de opplysninger 
som kreves med hjemmel i angrerettloven kapittel 3 er mottatt på foreskreven måte (se side 2 av dette skjemaet). Fristen løper 
uansett ut senest 3 måneder etter at varen er mottatt, eller 1 år dersom opplysninger om angrerett ikke er gitt.
Melding om bruk av angreretten må gis til selgeren innen fristen, og kan gis på hvilken som helst måte. Du kan bruke dette 
skjemaet som skal være utfylt av selgeren som spesifisert nedenfor. Fristen anses overholdt dersom meldingen er avsendt innen 
fristens utløp, og du bør sørge for at dette kan dokumenteres.
Skal være utfylt av selgeren:
Selgerens
navn Dell A/S
Selgerens
adresse  Amager Strandvej 60-64, 2300 Kjøpenhavn, Danmark
Telefonnr. 23 16 23 57 E-postadresse [email protected]
Kontrakt/ordre/bestilling nr. Indsæt fra ordrebekreftelse
om vare(r) indsæt fra ordrebekreftelse ❏ Ordrebekreftelse er vedlagt dette skjemaet.
Avtalen ble inngått Indsæt____________ (dato). Skjemaet er levert/sendt ved levering (dato).
Fylles ut av forbrukeren:
OBS! Skjemaet skal ikke sendes til Barne- og familiedepartementet.
Skjemaet er mottatt ____________________ (dato). 
Jeg benytter meg av angreretten.
Navn ________________________________________________________________________________
Adresse ______________________________________________________________________________
Telefonnr. ______________________________ E-post adresse _________________________________
Dato ____________________ Underskrift __________________________________________________