Dell 1815dn User Guide
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Contacting Dell101 8 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the front of the printer, as shown below. NOTE: Dells Express Service Code system may not be available in all countries. 2 In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see Contacting Dell on page 102 for your local telephone number. 3Follow the menu prompts in the automated telephone system to speak with a technical support representative. Express Service Code
102Contacting Dell Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See Contacting Dell for the telephone number to call for your region. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com •support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers AnguillaGeneral Support toll-free: 800-335-0031 Antigua and Barbuda General Support1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11We b s i t e : www.dell.com.ar E-mail: [email protected] E-mail for desktop and portable computers: [email protected] E-mail for servers and EMC ® storage products: [email protected] Customer Care toll-free: 0-800-444-0730 Technical Supporttoll-free: 0-800-444-0733 Technical Support Servicestoll-free: 0-800-444-0724 Sales0-810-444-3355 ArubaGeneral Supporttoll-free: 800-1578
Contacting Dell103 Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support 13DELL-133355 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1We b s i t e : support.euro.dell.com E-mail: [email protected] Home/Small Business Sales 0820 240 530 00 Home/Small Business Fax0820 240 530 49 Home/Small Business Customer Care0820 240 530 14 Preferred Accounts/Corporate Customer Care0820 240 530 16 Support for XPS portable computers only0820 240 530 81 Home/Small Business Support for all other Dell computers0820 240 530 14 Preferred Accounts/Corporate Support0660 8779 Switchboard0820 240 530 00 BahamasGeneral Supporttoll-free: 1-866-278-6818 BarbadosGeneral Support1-800-534-3066 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2We b s i t e : support.euro.dell.com Tech Support for XPS portable computers only 02 481 92 96 Tech Support for all other Dell computers02 481 92 88 Tech Support Fax02 481 92 95 Customer Care02 713 15 65 Corporate Sales02 481 91 00 Fax02 481 92 99 Switchboard02 481 91 00 BermudaGeneral Support1-800-342-0671 BoliviaGeneral Supporttoll-free: 800-10-0238 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
104Contacting Dell Brazil International Access Code: 00 Country Code: 55 City Code: 51We b s i t e : www.dell.com/br Customer Support, Tech Support 0800 90 3355 Technical Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales0800 90 3390 British Virgin IslandsGeneral Supporttoll-free: 1-866-278-6820 Brunei Country Code: 673Technical Support (Penang, Malaysia)604 633 4966 Customer Care (Penang, Malaysia)604 633 4888 Transaction Sales (Penang, Malaysia)604 633 4955 Canada (North York, Ontario) International Access Code: 011Online Order Status: www.dell.ca/ostatus AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business)toll-free: 1-800-847-4096 Customer Service (med./large business, government)toll-free: 1-800-326-9463 Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)toll-free: 1-800-847-4096 Hardware Warranty Support (Home Sales/Small Business)toll-free: 1-800-906-3355 Hardware Warranty Support (med./large bus., government)toll-free: 1-800-387-5757 Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)1-877-335-5767 Sales (Home Sales/Small Business)toll-free: 1-800-387-5752 Sales (med./large bus., government)toll-free: 1-800-387-5755 Spare Parts Sales & Extended Service Sales18664403355 Cayman IslandsGeneral Support1-800-805-7541 Chile (Santiago) Country Code: 56 City Code: 2Sales and Customer Supporttoll-free: 1230-020-4823 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
Contacting Dell105 China (Xiamen) Country Code: 86 City Code: 592Technical Support website: support.dell.com.cn Technical Support E-mail: [email protected] Customer Care E-mail: [email protected] Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and Inspiron)toll-free: 800 858 2968 Technical Support (OptiPlex™, Latitude™, and Dell Precision™)toll-free: 800 858 0950 Technical Support (servers and storage)toll-free: 800 858 0960 Technical Support (projectors, PDAs, switches, routers, and so on)toll-free: 800 858 2920 Technical Support (printers)toll-free: 800 858 2311 Customer Caretoll-free: 800 858 2060 Customer Care Fax592 818 1308 Home and Small Businesstoll-free: 800 858 2222 Preferred Accounts Divisiontoll-free: 800 858 2557 Large Corporate Accounts GCPtoll-free: 800 858 2055 Large Corporate Accounts Key Accountstoll-free: 800 858 2628 Large Corporate Accounts Northtoll-free: 800 858 2999 Large Corporate Accounts North Government and Educationtoll-free: 800 858 2955 Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Educationtoll-free: 800 858 2669 Large Corporate Accounts Queue Teamtoll-free: 800 858 2572 Large Corporate Accounts Southtoll-free: 800 858 2355 Large Corporate Accounts Westtoll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 ColombiaGeneral Support980-9-15-3978 Costa RicaGeneral Support0800-012-0435 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
106Contacting Dell Czech Republic (Prague) International Access Code: 00 Country Code: 420We b s i t e : support.euro.dell.com E-mail: [email protected] Technical Support 22537 2727 Customer Care22537 2707 Fax22537 2714 Te c h n i c a l F a x22537 2728 Switchboard22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 We b s i t e : support.euro.dell.com Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell computers7023 0182 Customer Care (Relational)7023 0184 Home/Small Business Customer Care3287 5505 Switchboard (Relational)3287 1200 Switchboard Fax (Relational)3287 1201 Switchboard (Home/Small Business)3287 5000 Switchboard Fax (Home/Small Business)3287 5001 DominicaGeneral Supporttoll-free: 1-866-278-6821 Dominican RepublicGeneral Support1-800-148-0530 EcuadorGeneral Supporttoll-free: 999-119 El SalvadorGeneral Support01-899-753-0777 Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9We b s i t e : support.euro.dell.com Technical Support 09 253 313 60 Customer Care09 253 313 38 Fax09 253 313 99 Switchboard09 253 313 00 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
Contacting Dell107 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)We b s i t e : support.euro.dell.com Home and Small Business Technical Support for XPS portable computers only 0825 387 129 Technical Support for all other Dell computers0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (calls from outside of France)04 99 75 40 00 Sales0825 004 700 Fax0825 004 701 Fax (calls from outside of France)04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care0825 338 339 Switchboard01 55 94 71 00 Sales01 55 94 71 00 Fax01 55 94 71 01 Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103We b s i t e : support.euro.dell.com E-mail: [email protected] Technical Support for XPS portable computers only 06103 766-7222 Technical Support for all other Dell computers06103 766-7200 Home/Small Business Customer Care0180-5-224400 Global Segment Customer Care06103 766-9570 Preferred Accounts Customer Care06103 766-9420 Large Accounts Customer Care06103 766-9560 Public Accounts Customer Care06103 766-9555 Switchboard06103 766-7000 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
108Contacting Dell Greece International Access Code: 00 Country Code: 30We b s i t e : support.euro.dell.com Technical Support 00800-44 14 95 18 Gold Service Technical Support 00800-44 14 00 83 Switchboard2108129810 Gold Service Switchboard2108129811 Sales2108129800 Fax2108129812 GrenadaGeneral Supporttoll-free: 1-866-540-3355 GuatemalaGeneral Support1-800-999-0136 GuyanaGeneral Supporttoll-free: 1-877-270-4609 Hong Kong International Access Code: 001 Country Code: 852Website: support.ap.dell.com Technical Support E-mail: [email protected] Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision)2969 3191 Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)2969 3196 Customer Care3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs3416 0908 Medium Business Division3416 0912 Home and Small Business Division2969 3105 IndiaE-mail: [email protected] [email protected] [email protected] Technical Support 1600338045 and 1600448046 Sales (Large Corporate Accounts)1600 33 8044 Sales (Home and Small Business)1600 33 8046 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
Contacting Dell109 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1We b s i t e : support.euro.dell.com E-mail: [email protected] Technical Support for XPS portable computers only 1850 200 722 Technical Support for all other Dell computers1850 543 543 U.K. Technical Support (dial within U.K. only)0870 908 0800 Home User Customer Care01 204 4014 Small Business Customer Care01 204 4014 U.K. Customer Care (dial within U.K. only)0870 906 0010 Corporate Customer Care1850 200 982 Corporate Customer Care (dial within U.K. only)0870 907 4499 Ireland Sales01 204 4444 U.K. Sales (dial within U.K. only)0870 907 4000 Fax/ Sal es Fax01 204 0103 Switchboard01 204 4444 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02We b s i t e : support.euro.dell.com Home and Small Business Technical Support 02 577 826 90 Customer Care02 696 821 14 Fax02 696 821 13 Switchboard02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care02 577 825 55 Fax02 575 035 30 Switchboard02 577 821 JamaicaGeneral Support (dial from within Jamaica only)1-800-682-3639 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers
110Contacting Dell Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44We b s i t e : support.jp.dell.com Technical Support (servers) toll-free: 0120-198-498 Technical Support outside of Japan (servers)81-44-556-4162 Technical Support (Dimension and Inspiron)toll-free: 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron)81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude)toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)81-44-556-3894 Technical Support (PDAs, projectors, printers, routers)toll-free: 0120-981-690 Technical Support outside of Japan (PDAs, projectors, printers, routers)81-44-556-3468 Faxb ox Se rv ice044-556-3490 24-Hour Automated Order Service044-556-3801 Customer Care044-556-4240 Business Sales Division (up to 400 employees)044-556-1465 Preferred Accounts Division Sales (over 400 employees)044-556-3433 Large Corporate Accounts Sales (over 3500 employees)044-556-3430 Public Sales (government agencies, educational institutions, and medical institutions)044-556-1469 Global Segment Japan044-556-3469 Individual User044-556-1760 Switchboard044-556-4300 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2E-mail: [email protected] Support toll-free: 080-200-3800 Support (Dimension, PDA, Electronics and Accessories)toll-free: 080-200-3801 Salestoll-free: 080-200-3600 Fax2194-6202 Switchboard2194-6000 Country (City) International Access Code Country Code City CodeDepartment Name or Service Area, Website and E-Mail AddressArea Codes, Local Numbers, and Toll-Free Numbers