Dell 1355cnw User Guide

							Troubleshooting499
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the 
Address Book data from the 
printer on the Address Book 
Editor.Ensure that your computer and the printer is properly 
connected with the USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your 
computer. (The Address Book Editor retrieves the 
Address Book data via the printer driver.) 
The TWAIN driver cannot 
connect to the printer.Ensure that your computer and the printer is properly 
connected with the USB cable.
Check whether the printer is on. If the printer is on, 
reboot it by turning the power switch off and then on 
again.
If a scan application is running, close the application 
once, restart the application, and then try scanning 
again. 
The scanner driver has not 
been registered on your 
computer and cannot be 
accessed from ScanButton 
Manager. Install the scanner driver. If the driver is installed, 
uninstall it and then reinstall it.
Failed to scan your 
document on the printer via 
ScanButton Manager.Ensure that your computer and the printer is properly 
connected with the USB cable.
Check whether the printer is on. If the printer is on, 
reboot it by turning the power switch off and then on 
again.
If a scan application is running, close the application 
once, restart the application, and then try scanning 
again. 
Failed to create an image file 
via ScanButton Manager.Ensure that there is sufficient space in your hard disk.
Uninstall ScanButton Manager on your computer and 
then reinstall it.
Failed to initialize 
ScanButton Manager.Uninstall ScanButton Manager on your computer and 
then reinstall it.
 
						

							500Troubleshooting
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are 
experiencing or the error message on the display.
You need to know the model of your printer and serial number. See the label 
located inside the side door of your printer.
Failed to execute ScanButton 
Manager.Uninstall ScanButton Manager on your computer and 
then reinstall it.
An unexpected error 
occurred on ScanButton 
Manager. Uninstall ScanButton Manager on your computer and 
then reinstall it.
Problem Action
Condensation has occurred 
inside the printer.This usually occurs within several hours after you heat 
the room in winter. This also occurs when the printer is 
operating in a location where relative humidity reaches 
85% or more. Adjust the humidity or relocate the 
printer to an appropriate environment.
No file is displayed on the 
operator panel when you are 
selecting a file for Printing 
from USB Memory feature.Confirm that there are files with the supported file 
formats (PDF, TIFF, or JPEG) in the USB storage 
device.
If the target file is in a deep hierarchy in the USB 
storage device, move the file to the root directory in 
the USB storage device with your computer.
Shorten the target file name in the USB storage device 
with your computer, and try printing again. Problem Action
 
						

							501
Appendix
 
						

							502
 
						

							Appendix503
B
Appendix
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and 
participation of the customer in the troubleshooting process and provides for 
restoration of the operating system, software program and hardware drivers to 
the original default configuration as shipped from Dell, as well as the 
verification of appropriate functionality of the printer and all Dell-installed 
hardware. In addition to this technician assisted technical support, online 
technical support is available at Dell Support. Additional technical support 
options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed 
software and peripherals. Support for third-party software and peripherals is 
provided by the original manufacturer, including those purchased and/or 
installed through Software & Peripherals (DellWare), ReadyWare, and 
Custom Factory Integration (CFI/DellPlus).
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap 
(Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail 
addresses:
• Dell Support websites
support.dell.com
 
						

							504Appendix
support.euro.dell.com (Europe only)
• Dell Support e-mail addresses
[email protected]
[email protected] 
[email protected] (Latin America and Caribbean countries only)
[email protected]
 (Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
[email protected]
 (Asian/Pacific countries only)
[email protected] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
Warranty and Return Policy
Dell Computer Corporation (Dell) manufactures its hardware products 
from parts and components that are new or equivalent to new in accordance 
with industry-standard practices. For information about the Dell warranty for 
your printer, see support.dell.com.
Recycling Information
It is recommended that customers dispose of their used computer hardware, monitors, printers, 
and other peripherals in an environmentally sound manner. Potential methods include reuse of 
parts or whole products and recycling of products, components, and/or materials. 
For specific information on Dells worldwide recycling programs, see www.dell.com/ 
recyclingworldwide. 
Contacting Dell
For customers in the United States, call 800-WWW-Dell (800-999-3355).
 NOTE: If you do not have an active Internet connection, you can find contact 
information on your purchase invoice, packing slip, bill, in your Dell catalog. 
 
						

							Appendix505
Dell provides several online and telephone-based support and service options. 
Availability varies by country and product, and some services may not be 
available in your area. To contact Dell for sales, technical support, or 
customer service issues:
1
Visit support.dell.com.
2Verify your country or region in the Choose A Country/Region drop-down 
menu at the bottom of the page. 
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your need.
5Choose the method of contacting Dell that is convenient for you.
 
						

							506Appendix
 
						

							Index507
Index
Numerics
100Base-TX Full-Duplex, 167
100Base-TX Half-Duplex, 167
10Base-T Full-Duplex, 167
10Base-T Half-Duplex, 167
A
A4, 196
A5, 196
About printer, 33
AC (All Clear) button, 224, 415
Address Book, 125, 131, 147, 
179, 374
Address Book Editor, 412
ADF Cover, 34, 36, 461
ADF Glass, 455
Ad-Hoc, 168
Adjust Altitude, 145, 158, 340, 
401
Adjust BTR, 145, 156, 337, 397
Adjust ColorRegi, 399
Adjust Fuser, 145, 156, 338, 398
Adjusting Color 
Registration, 450
Admin Menu, 374Administrator Password, 178
Alert Tone, 139, 147, 393
All Tones, 140, 148
Altitude, 431
Ans/FAX Mode, 291
Answer Machine/Fax, 153
Appendix, 503
Apply New Settings, 132
Asset Tag Number, 137
Authenticate Error Trap, 177
Auto Clear Alert Tone, 139, 148
Auto Exposure, 140, 142, 150, 
152, 244, 362, 367
Auto Log Print, 140, 148, 395
Auto Rec Ans/FAX, 292, 382
Auto Rec Fax, 291, 382
Auto Rec TEL/FAX, 291, 382
Auto Receive Answer/Fax, 142, 
154
Auto Receive Fax, 142, 153
Auto Receive Tel/Fax, 142, 153
Auto Regi Adjust, 399
Auto Registration 
Adjustment, 145, 157
Auto Reset, 139, 147, 392
 
						

							508Index
Automatic Document Feeder 
(ADF), 33, 36
Automatic Redialing, 302
Avoiding Jam, 229, 459
B
B&W / Color LED, 224
B5, 196
Back button, 224, 415
Backspace button, 224, 415
Base memory, 430
Basic Information, 165
Basic printer problem, 477
Blue plug, 48
Bonjour(mDNS), 163, 167
BTR Refresh, 400
BTR Refresh Mode, 341
C
C5, 196
Cable, 431
Cancel button, 224, 415
Canceling a job, 230
Canceling print job
From computer, 2 30
Carbonless copy paper, 191
CCP, 191Changing the settings of menu 
item, 133
Chart Print, 356
Clean Developer, 157-158, 356, 
399
Clearing jam, 459
From ADF, 4 6 1
Clearing Paper Jam
From ADF, 4 6 1
From Back of the Printer, 4 67
From Front of the Printer, 46 5
From Output Tray, 4 70
Clock Mode, 289
Clock Settings, 146, 159
Coated, 145, 156-157, 337-338, 
397-398
Collated, 141, 151, 239, 359
Color, 140, 142, 150-151, 238, 
359, 365
Color Balance, 363
Color Button Set, 365
Color Mode button, 224
Color Registration 
Adjustment, 157
Color Registration Chart, 451
Color Test Page, 374
Community Name (Read 
only), 176
Community Name 
(Read/Write), 176
Community Name (Trap), 176