Dell 1355cnw User Guide
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Clearing Jams469 4Lower the fuser release levers to their original position. 5Close the rear cover.
470Clearing Jams Clearing Paper Jams From the Output Tray CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Product Information Guide. CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance. CAUTION: To avoid burns, do not clear paper jams immediately after printing. The fuser becomes extremely hot during use. NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path. 1Push the rear cover release handle and open the rear cover.
Clearing Jams471 2Lift up the fuser release levers. 3Remove any paper jammed from the back of the printer. If no paper is found in the paper path, face the front of the printer and check the output tray.
472Clearing Jams 4Lift and open the scanner unit. 5Remove any paper jammed out of the output tray.
Clearing Jams473 6Lower and close the scanner unit. 7Lower the fuser release levers to their original position.
Troubleshooting477 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer. • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned on, the display on the operator panel is blank, keeps showing the DELL logo, or the back light is not lit. • Turn off the printer, wait for 10 seconds, and turn on the printer. • Self Test Message appears on the operator panel. When the test is completed, Ready is displayed.
478Troubleshooting Printing Problems Menu settings changed from the operator panel have no effect.Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. Problem Action Job did not print or incorrect characters printed.Ensure that Ready appears on the operator panel before you send a job to print. Ensure that print media is loaded in the printer. Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet or USB cable and that it is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the interface of your printer from the Admin Menu . Determine the host interface you are using. Print a device settings page to verify that the current interface settings are correct. Refer to Printing a System Settings Page on page 232 for details on how to print a device settings page. Problem Action