compaq presario 1200xl User Manual

14 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
*ECC = Error Correction Code
Hard Drive Test Error Codes
Error CodeDescriptionRecommended Action
1701-xx Hard drive format test failed.1. Run the Configuration and Diagnostics 
Utilities and verify drive type.
2. Verify that all secondary drives have 
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
1702-xxHard...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 15
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes
Error CodeDescriptionRecommended Action
501-xx Video controller test failed. The following steps apply to error codes 
501-xx through 516-xx: 
1. Disconnect external monitor and test 
with internal LCD display.
2. Replace the display assembly and 
retest.
3. Replace the system board and retest.
502-xxVideo memory test failed.
503-xx Video attribute...

16 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2402-xx Video memory test failed. The following steps apply to error codes 
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics 
Utilities.
2. Replace the display assembly and 
retest.
3. Replace the system board and retest.
2403-xxVideo attribute test failed.
2404-xx Video character...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 17
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2419-xx ECG/VGC ROM checksum test 
failed.1. Run the Configuration and Diagnostics 
Utilities.
2. Disconnect external monitor and test 
with internal LCD display.
3. Replace the display assembly and 
retest.
4. Replace the system board and retest.
2421-xxECG/VGC 640 x 200 graphics 
mode test...

18 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Audio Test Error Codes
Error CodeDescriptionRecommended Action
3206-xx Audio System Internal Error. Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error CodeDescriptionRecommended Action
8601-xx Mouse test failed.1. Replace the TouchPad and retest.
2. Replace the system board and retest.
8602-xxInterface test failed.
 Drive Test...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 19
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Troubleshooting without Diagnostics
This section provides information for identifying and correcting some common hardware, 
memory, and software problems. It also explains several types of common messages that 
may be displayed on the screen. The following pages contain troubleshooting information 
about:
Since symptoms can be similar, carefully match the symptoms of the...

20 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the 
problem appears related to a software application, check the documentation provided with 
the software.
Solving Audio Problems
A common audio problem and solution is listed in the following table.
Solving Battery Pack/Gauge Problems
Some common causes and...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 21
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Notebook is beeping 
and battery icon is 
blinking.Battery charge is low. Immediately save any open 
file(s). Then complete one of the 
following steps:
Connect the Notebook to an 
external power source to 
charge the battery pack.
Turn off the Notebook or initiate 
Hibernation until you can find 
another power source or charge 
the battery pack.
Battery icon on the...

22 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Battery charge does 
not last as long as 
expected.Battery has partially 
self-discharged.Recharge the battery. Discharge 
the battery completely and then 
recharge it.
Power management is 
disabled.Set a power management level in 
Computer Setup.
An external device or PC card 
is draining the battery.Turn off or disconnect external 
devices when not in use.
Battery pack...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 23
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Battery pack has partially 
self-discharged.Condition the battery pack by fully 
charging, fully discharging, then 
fully recharging it.
To maintain the charge, leave the 
battery pack in the Notebook 
when it is connected to an 
external power source.
If the Notebook is disconnected 
from external power for more 
than two weeks, remove battery 
packs to reduce the...