compaq presario 1200xl User Manual

							14 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
*ECC = Error Correction Code
Hard Drive Test Error Codes
Error CodeDescriptionRecommended Action
1701-xx Hard drive format test failed.1. Run the Configuration and Diagnostics 
Utilities and verify drive type.
2. Verify that all secondary drives have 
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
1702-xxHard drive read test failed.
1703-xx Hard drive write/read/compare 
test failed.
1704-xxHard drive random seek test 
failed.
1705-xx Hard drive controller test failed.
1706-xxHard drive ready test failed.
1707-xx Hard drive recalibration test 
failed.
1708-xxHard drive format bad track test 
failed.
1709-xx Hard drive reset controller test 
failed.
1710-xxHard drive park head test failed.
1715-xx Hard drive head select test 
failed.
1716-xxHard drive conditional format 
test failed.
1717-xx Hard drive ECC* test failed.
1719-xxHard drive power mode test 
failed.
1724-xx Network preparation test failed.
1736-xxDrive monitoring test failed. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 15
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes
Error CodeDescriptionRecommended Action
501-xx Video controller test failed. The following steps apply to error codes 
501-xx through 516-xx: 
1. Disconnect external monitor and test 
with internal LCD display.
2. Replace the display assembly and 
retest.
3. Replace the system board and retest.
502-xxVideo memory test failed.
503-xx Video attribute test failed.
504-xxVideo character set test failed.
505-xx Video 80 x 25 mode 9 x 14 
character cell test failed.
506-xxVideo 80 x 25 mode 8 x 8 
character cell test failed.
507-xx Video 40 x 25 mode test failed.
508-xxVideo 320 x 200 mode color 
set 0 test failed.
509-xx Video 320 x 200 mode color 
set 1 test failed.
510-xxVideo 640 x 200 mode test 
failed.
511-xx Video screen memory page test 
failed.
512-xxVideo gray scale test failed.
514-xx Video white screen test failed.
516-xxVideo noise pattern test failed. 
						

							16 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2402-xx Video memory test failed. The following steps apply to error codes 
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics 
Utilities.
2. Replace the display assembly and 
retest.
3. Replace the system board and retest.
2403-xxVideo attribute test failed.
2404-xx Video character set test failed.
2405-xxVideo 80 x 25 mode 9 x 14 
character cell test failed.
2406-xx Video 80 x 25 mode 8 x 8 
character cell test failed.
2408-xxVideo 320 x 200 mode color 
set 0 test failed.
2409-xx Video 320 x 200 mode color 
set 1 test failed
2410-xxVideo 640 x 200 mode test 
failed.
2411-xx Video screen memory page test 
failed.
2412-xxVideo gray scale test failed.
2414-xx Video white screen test failed.
2416-xxVideo noise pattern test failed.
2418-xx ECG/VGC memory test failed. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 17
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error CodeDescriptionRecommended Action
2419-xx ECG/VGC ROM checksum test 
failed.1. Run the Configuration and Diagnostics 
Utilities.
2. Disconnect external monitor and test 
with internal LCD display.
3. Replace the display assembly and 
retest.
4. Replace the system board and retest.
2421-xxECG/VGC 640 x 200 graphics 
mode test failed.
2422-xx ECG/VGC 640 x 350 16-color 
set test failed.
2423-xxECG/VGC 640 x 350 64-color 
set test failed.
2424-xx ECG/VGC monochrome text 
mode test failed.
2425-xxECG/VGC monochrome graphics 
mode test failed.
2431-xx 640 x 480 graphics test failure
2432-xx320 x 200 graphics (256-color 
mode) test failure.
2448-xx Advanced VGA Controller test 
failed.
2451-xx132-column Advanced VGA test 
failed.
2456-xx Advanced VGA 256-Color test 
failed.
Video Test Error Codes 
Error CodeDescriptionRecommended Action
2458-xx Advanced VGA BitBLT test failed. The following applies to error codes 
2458-xx through 2480-xx:
Replace the system board and retest.
2468-xxAdvanced VGA DAC test failed.
2477-xx Advanced VGA data path test 
failed.
2478-xxAdvanced VGA BitBLT test failed.
2480-xx Advanced VGA LineDraw test 
failed. 
						

							18 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Audio Test Error Codes
Error CodeDescriptionRecommended Action
3206-xx Audio System Internal Error. Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error CodeDescriptionRecommended Action
8601-xx Mouse test failed.1. Replace the TouchPad and retest.
2. Replace the system board and retest.
8602-xxInterface test failed.
 Drive Test Error Codes
Error CodeDescriptionRecommended Action
3301-xx CD or DVD drive read test failed.1. Replace the CD or DVD and retest.
2. Verify that the speakers are 
connected.
3. Verify that drivers are loaded and 
properly installed.
4. Replace the CD or DVD drive and 
retest.
5. Replace the system board and retest.
3305-xxCD or DVD drive seek test failed.
6600-xx ID test failed.
6605-xxRead test failed.
6608-xx Controller test failed.
6623-xxRandom read test failed. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 19
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Troubleshooting without Diagnostics
This section provides information for identifying and correcting some common hardware, 
memory, and software problems. It also explains several types of common messages that 
may be displayed on the screen. The following pages contain troubleshooting information 
about:
Since symptoms can be similar, carefully match the symptoms of the computer malfunction 
against the problem description in the tables to avoid a misdiagnosis.
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WARNING: To avoid a potential shock hazard during troubleshooting procedures, 
disconnect all power sources before removing the keyboard cover or the 
display bezel.
Before Replacing Parts
Verify that cables are connected properly to the parts that are suspected to be defective. 
Run Computer Setup after connecting external devices. 
Verify that all required device drivers are installed. 
Verify that all required changes have been made to the CONFIG.SYS file. 
Verify that all required changes have been made to the AUTOEXEC.BAT file. 
Verify that all printer drivers have been installed for each application.
AudioMemory
BatteryPC Card
CD or DVD DrivePower
Diskette DrivePrinter
DisplayTouchPad
Hard DriveKeyboard/Numeric Keypad
Hardware Installation 
						

							20 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the 
problem appears related to a software application, check the documentation provided with 
the software.
Solving Audio Problems
A common audio problem and solution is listed in the following table.
Solving Battery Pack/Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following 
table. The Solving Power Problems section in this chapter may also be applicable.
Solving Audio Problems
ProblemProbable CauseSolution
Notebook does not 
beep after the Power-
On Self-Test (POST).This is typical; it indicates 
successful completion of the 
Power-On Self-Test (POST).No action is required.
Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s)
Computer won’t turn 
on when battery pack 
is inserted and power 
cord is unplugged.Battery pack is discharged.Connect the Notebook to an 
external power source and 
charge the battery pack.
OR
Replace the battery pack with a 
fully charged battery pack.
Check the battery connectors on 
the system board to verify that 
they are evenly spaced and not 
bent or broken. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 21
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Notebook is beeping 
and battery icon is 
blinking.Battery charge is low. Immediately save any open 
file(s). Then complete one of the 
following steps:
Connect the Notebook to an 
external power source to 
charge the battery pack.
Turn off the Notebook or initiate 
Hibernation until you can find 
another power source or charge 
the battery pack.
Battery icon on the 
front of the unit blinks 
to indicate low-battery 
condition, but 
computer does not 
beep.Volume is turned down too 
low.Adjust the volume.
Battery icon doesn’t 
light and battery pack 
won’t fast-charge.Battery pack is already 
charged.No action is necessary.
Battery pack was exposed to 
temperature extremes.Allow time for the battery pack to 
return to room temperature.
Battery pack is at the end of 
its life.Replace the battery pack.
You have to set the 
date and time every 
time you turn on the 
Notebook.RTC battery is dead.Replace the RTC battery.
Battery charge does 
not last as long as 
expected.Battery is exposed to high 
temperatures or extremely 
cold temperatures.Keep the battery pack within the 
recommended temperature range 
for operation or storage.
Operating Range: 50°F to 
104°F (10°C to 40°C)
Storage Range: -4°F to 86°F 
(-20°C to 30°C)
Recharge the battery pack.
Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s) 
						

							22 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Battery charge does 
not last as long as 
expected.Battery has partially 
self-discharged.Recharge the battery. Discharge 
the battery completely and then 
recharge it.
Power management is 
disabled.Set a power management level in 
Computer Setup.
An external device or PC card 
is draining the battery.Turn off or disconnect external 
devices when not in use.
Battery pack is warm 
to the touch after 
charging.Normal warming has occurred 
due to charging.No action is required.
Battery pack operating 
time is far less than 
the documented 
average operating 
time.Power management is turned 
off or disabled.Enable power management in 
Computer Setup and Windows 
Power Properties.
An external device or PC card 
is draining the battery.Turn off or disconnect external 
devices when not in use.
Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s) 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 23
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Battery pack has partially 
self-discharged.Condition the battery pack by fully 
charging, fully discharging, then 
fully recharging it.
To maintain the charge, leave the 
battery pack in the Notebook 
when it is connected to an 
external power source.
If the Notebook is disconnected 
from external power for more 
than two weeks, remove battery 
packs to reduce the discharge 
rate.
Battery pack is exposed to 
high or extremely cold 
temperatures.Keep the battery pack within the 
recommended temperature range 
for operation or storage.
Operating Range: 50°F to 
104°F (10°C to 40°C)
Storage Range: -4°F to 86°F 
(-20°C to 30°C)
Recharge the battery pack.
Solving Battery Pack/Gauge Problems
ProblemProbable CauseSolution(s)