compaq presario 1200xl User Manual

							4 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Power-On Self-Test (POST)
To run POST, complete these steps: 
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears, press 
the ESC key to clear the logo and display the POST messages as they occur. 
If the Notebook does not beep, POST has successfully completed its test and has detected 
no errors. POST then reboots from the hard drive or from a bootable diskette if one is 
installed in the diskette drive. 
However, if POST detects errors, these are indicated by messages displayed on the screen 
and/or audible messages. A list of the POST error codes and what they mean is shown in 
the table below. 
Note: If the system is not functioning well enough to run POST, or if the display is not 
functioning well enough to show POST error messages, refer to the
Troubleshooting Tables
.
Power-On Self-Test Messages
102-System Board Failure
Probable Cause Recommended Action
DMA, timers, etc.Replace the system board.
162-System Options Not Set
Probable Cause Recommended Action
Incorrect configuration.Run Computer Setup.
CMOS reflects an invalid 
configuration setting.Run Computer Setup.
RAM failure.1. Replace the memory 
modules.
2. Replace the system board.
Memory test data error.1. Replace the memory 
modules.
2. Replace the system board.
XX000YZZ RAM failure.Replace the system board. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
XX000YZZ 201-Memory Error
Probable Cause Recommended Action
Keyboard failure.1. Ensure that no keys are 
pressed during POST. 
2. Reconnect the keyboard 
with the Notebook off. 
3. Replace the keyboard. 
301-Keyboard Error
Probable Cause Recommended Action
Keyboard failure.1. Ensure that no keys are 
pressed during POST.
2. Reconnect the keyboard 
with the Notebook off.
3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause Recommended Action
Keyboard or system board 
error.1. Replace the keyboard. 
2. Replace the TouchPad or 
mouse. 
3. Replace the system board.
601-Diskette Controller Error
Probable Cause Recommended Action
Mismatch in drive type or 
failure in the diskette 
controller.1. Run Computer Checkup 
(TEST).
2. Check or replace cables.
3. Replace the system board. 
605-Diskette Drive Error
Probable Cause Recommended Action
Mismatch in drive type.Run Computer Setup. 
						

							6 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostics 
utilities when you want to view or test system information, and if you have installed or 
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the 
diagnostic program is version 10.11 or later. 
The Diagnostics menu includes the following utilities: 
•Computer Checkup (TEST)
View System Information (INSPECT)
Diagnostic Error Codes
Troubleshooting without Diagnostics
Before Replacing Parts
Solving Minor Problems
Solving Hard Drive Problems
Solving Hardware Installation Problems
Solving Keyboard/Numeric Keypad Problems
Solving Memory Problems
1780-Primary Hard Drive 0 Failure
Probable Cause. Recommended Action
Disk 0 failed to respond1. Run Computer Checkup 
(TEST). 
2. Replace the hard drive. 
Hard drive format error.1. Run Computer Checkup 
(TEST). 
2. Replace the hard drive. 
1782-Hard Drive Controller
Probable Cause Recommended Action
Hard drive controller failure.1. Run Computer Setup.
2. Replace the hard drive. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving PC Card Problems
Solving Power Problems
Solving Printer Problems
Solving TouchPad/Pointing Device Problems
Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for 
support. Run Computer Checkup and select to save the device list to a file and print or to 
save the log of errors. Run the View System Information (INSPECT) utility and select to 
print or save that information. Have the files or the printed information available when you 
call for support.  
						

							8 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and 
devices are recognized by the system and functioning properly. You can display, print, or 
save the information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low-battery condition could 
interrupt the program.)
2. Turn on the external devices you want to test. Connect the printer if you want to print 
a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the Notebook. The Notebook starts from drive A, and the 
Diagnostics Welcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed.
6. Select Computer Checkup on the Diagnostics menu to display a Test Option menu. 
7. Select View the Device List from the Test Option menu. A list of the installed 
Compaq devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed. 
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu:
Quick Check Diagnostics. Runs a quick, general test on each device with a 
minimal number of prompts. If errors occur, they are displayed when the testing is 
complete. You cannot print or save the error messages.
Automatic Diagnostics. Runs unattended, maximum testing of each device with 
minimal prompts. You can choose how many times to run the tests, to stop on 
errors, or to print or save a log of errors.
Prompted Diagnostics. Allows maximum control over testing the devices. You 
can choose attended or unattended testing, decide to stop on errors, or choose to 
print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is 
complete, the Test Option menu is displayed.
10. Exit the Test Option menu and the Diagnostics menu. 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook 
and installed or connected devices. You can display, print, or save the information. 
Follow these steps to run View System Information (INSPECT) from the Compaq 
Diagnostics diskette: 
1. Turn on the external devices you want to test. Connect the printer if you want to print 
the information. 
2. Insert the Compaq Diagnostics diskette in drive A. 
3. Turn on or restart the Notebook. The Notebook starts from drive A, and the 
Diagnostics Welcome screen is displayed. 
4. Press Enter to continue. The Diagnostics menu is displayed. 
5. Select View System Information (INSPECT) from the Diagnostics menu. 
6. Select the item you want to view from the following list:
7. Follow the on-screen instructions to cycle through the screens, return to the list and 
choose another item, or print the information.
System Memory
ROM Audio
Keyboard Operating system
System ports System files
System storage Windows files
Graphics 
						

							10 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the 
Compaq Diagnostics program. These error codes help to identify subassemblies with 
possible damage or defects.
The following tables list error codes, a description of the error condition, and the action 
required to resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do 
not proceed with any remaining steps.
For the removal and replacement of a particular subassembly, see Removal and 
Replacement Procedures.
Select error codes by number or type:
101 through 114 (pg 11) Processor Test
200 through 215 (pg 11
)Memory Test 
300 through 304 (pg 12
) Keyboard Test
401 through 403 (pg 12
) Parallel Printer Test
501 through 516 (pg 15
)Video Test
600 through 699 (pg 13
) Diskette Drive Test
1101 (pg 13
) Serial Test
1701 through 1736 (pg 14
)Hard Drive Test
2402 through 2456 (pg 16
)Video Test
2419 through 2456 (pg 17
)Video Test
2458 through 2480 (pg 17
)Video Test
3206 (pg 18
)Audio Test
3301 through 6623 (pg 18
)DVD or CD Test
8601 through 8602 (pg 18
) TouchPad Pointing Device Test 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 11
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Processor Test Error Codes
Error CodeDescriptionRecommended Action
101-xx CPU test failed. Replace the processor and retest.
102-xxCoprocessor or Weitek Error.1. Run the Configuration and Diagnostics 
Utilities.
2. Replace the processor board and 
retest.
103-xx DMA page registers test failed. Replace the system board and retest.
104-xxInterrupt controller master test 
failed.
105-xx Port 61 error.
106-xxKeyboard controller self-test 
failed.
107-xx CMOS RAM test failed.
108-xxCMOS interrupt test failed.
109-xx CMOS clock test failed.
110-xxProgrammable timer load data 
test failed.
113-xx Protected mode test failed.
114-01Speaker test failed.1. Check system configuration.
2. Check cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
Error CodeDescriptionRecommended Action
200-xx Memory machine ID test failed.1. Flash the system ROM and retest.
202-xxMemory system ROM checksum 
failed.2. Replace the system board and retest.
203-xx Write/Read test failed.1. Remove the memory module and 
retest.
204-xxAddress test failed.2. Install a new memory module and 
retest. 
						

							12 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
211-xx Random pattern test failed.
214-xxNoise test failed.
215-xx Random address test failed.
Keyboard Test Error Codes
Error CodeDescriptionRecommended Action
300-xx Failed ID Test.1. Check the keyboard connection. If 
disconnected, turn off the computer 
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
301-xxFailed Self-Test/Interface Test.
302-xx Failed Individual Key Test.
304-xxFailed Keyboard Repeat Test.
Parallel Printer Test Error Codes
Error CodeDescriptionRecommended Action
401-xx Printer failed or not connected.1. Connect the printer.
2. Check power to the printer.
3. Install the loopback connector and 
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
402-xxFailed Port Test.
403-xx Printer pattern test failed.
Memory Test Error Codes
Error CodeDescriptionRecommended Action 
						

							PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 13
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive Test Error Codes
Error CodeDescriptionRecommended Action
600-xx Diskette ID drive types test 
failed.1. Replace the diskette media and retest.
2. Check and/or replace the diskette 
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.
601-xxDiskette format failed.
602-xx Diskette read test failed.
603-xxDiskette Read-Write, read, 
compare test failed.
604-xx Diskette random read test failed.
605-xxDiskette ID media failed.
606-xx Diskette speed test failed.
609-xxDiskette reset controller test 
failed.
610-xx Diskette change line test.
697-xxDiskette type error.
698-xx Diskette drive speed not within 
limits.
699-xxDiskette drive/media ID error.1. Replace media.
2. Run the Configuration and Diagnostics 
Utilities.
Serial Test Error Codes
Error CodeDescriptionRecommended Action
1101-xx Serial Port test failed.1. Check port configuration.
2. Replace the system board and retest.