compaq presario 1200xl User Manual

34 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation 
provided with your printer for instructions. If the self-test fails, the problem is 
printer-specific. Refer also to the printing section of your application documentation.
Solving Printer Problems
ProblemProbable CauseSolution(s)
Printer will not turn on....

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 35
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device 
problems.
Solving TouchPad/Pointing Device Problems
ProblemProbable CauseSolution(s)
TouchPad or mouse 
does not work.Incorrect or no device driver 
is installed.Install the device driver and add 
to the AUTOEXEC.BAT file or 
CONFIG.SYS file....

36 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support: 
Product name 
Product serial number 
Purchase date 
Conditions in which the problem occurred 
Any error messages that have occurred 
Hardware configuration 
Type of printer connected 
Hardware/software installed 
Printed results of Computer Checkup (TEST)...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESREMOVAL SEQUENCE 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removal Sequence
This chapter provides details for removing and replacing each component of the Presario 
1200XL units.
Electrostatic Discharge
When removing or replacing parts, be careful to discharge static electricity before touching 
the internal Notebook components. A sudden discharge of static electricity from a finger or 
other conductor can destroy...

2 REMOVAL SEQUENCEPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Tool and Software Requirements
The following items are required to service the Notebook:
•Torx T-9 screwdriver
5mm nut drivers (for screwlocks and standoffs)
Small standard screwdriver
Small Phillips screwdriver
Diagnostics software
Screws
The screws used in the Notebook are not interchangeable. If an incorrect screw is used 
during the reassembly process, it can...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESREMOVAL SEQUENCE 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
ZIF Connector
The 1200XL Series Notebooks use zero insertion force (ZIF) connectors on the system 
board.
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CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle 
only the connector slide when removing or replacing a cable. Never pull or twist on 
the cable while it is connected.
To remove a cable from a ZIF connector, lift both corners of the ZIF...

4 REMOVAL SEQUENCEPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Cables
Most cables used throughout the unit are ribbon cables.
Cables must be handled with extreme care to avoid damage. Use the following precautions 
when handling cables to avoid damage to the cable and the Notebook:
Always handle cables by their connectors.
In all cases avoid bending, twisting, pulling, or tearing cables.
Apply only the minimum pressure required to...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESREMOVAL SEQUENCE 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive Ribbon Cable
The ribbon cable position for the diskette drive is shown below.
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CAUTION: When servicing this Notebook, ensure that cables are placed in their 
proper location during the reassembly process. Improper cable placement can 
damage the Notebook. 

6 REMOVAL SEQUENCEPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Speaker Assembly Cable
The cable position for the speaker assembly is shown below. The cable is routed under the 
battery charger board and under the edge of the system board.
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CAUTION: When servicing this Notebook, ensure that cables are placed in their 
proper location during the reassembly process. Improper cable placement can 
damage the Notebook. 

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESREMOVAL SEQUENCE 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Keyboard Ribbon Cable
The ribbon cable position for the keyboard is shown below.
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CAUTION: When servicing this Notebook, ensure that cables are placed in their 
proper location during the reassembly process. Improper cable placement can 
damage the Notebook.