compaq presario 1200xl User Manual

4 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Power-On Self-Test (POST)
To run POST, complete these steps: 
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears, press 
the ESC key to clear the logo and display the POST messages as they occur. 
If the Notebook does not beep, POST has successfully completed its test and has detected 
no errors. POST then reboots from the hard drive or from a...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
XX000YZZ 201-Memory Error
Probable Cause Recommended Action
Keyboard failure.1. Ensure that no keys are 
pressed during POST. 
2. Reconnect the keyboard 
with the Notebook off. 
3. Replace the keyboard. 
301-Keyboard Error
Probable Cause Recommended Action
Keyboard failure.1. Ensure that no keys are 
pressed during POST.
2. Reconnect the keyboard 
with the Notebook off.
3....

6 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostics 
utilities when you want to view or test system information, and if you have installed or 
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the 
diagnostic program is version 10.11 or later. 
The Diagnostics menu includes the following...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving PC Card Problems
Solving Power Problems
Solving Printer Problems
Solving TouchPad/Pointing Device Problems
Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for 
support. Run Computer Checkup and select to save the device list to a file and print or to 
save the log of errors. Run the View System...

8 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and 
devices are recognized by the system and functioning properly. You can display, print, or 
save the information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low-battery condition could...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook 
and installed or connected devices. You can display, print, or save the information. 
Follow these steps to run View System Information (INSPECT) from the Compaq 
Diagnostics diskette: 
1. Turn on the external devices you want to test. Connect the...

10 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the 
Compaq Diagnostics program. These error codes help to identify subassemblies with 
possible damage or defects.
The following tables list error codes, a description of the error condition, and the action 
required to resolve the error condition.
Important:...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 11
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Processor Test Error Codes
Error CodeDescriptionRecommended Action
101-xx CPU test failed. Replace the processor and retest.
102-xxCoprocessor or Weitek Error.1. Run the Configuration and Diagnostics 
Utilities.
2. Replace the processor board and 
retest.
103-xx DMA page registers test failed. Replace the system board and retest.
104-xxInterrupt controller master test...

12 TROUBLESHOOTINGPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
211-xx Random pattern test failed.
214-xxNoise test failed.
215-xx Random address test failed.
Keyboard Test Error Codes
Error CodeDescriptionRecommended Action
300-xx Failed ID Test.1. Check the keyboard connection. If 
disconnected, turn off the computer 
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
301-xxFailed...

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIESTROUBLESHOOTING 13
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive Test Error Codes
Error CodeDescriptionRecommended Action
600-xx Diskette ID drive types test 
failed.1. Replace the diskette media and retest.
2. Check and/or replace the diskette 
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.
601-xxDiskette format failed.
602-xx Diskette read test failed....