Compaq IPAQ H3800 Series Reference Guide

							Expansion Cards
Reference Guide6–5
Remove the modem card
1. Close all applications using the modem card.
2. Push the eject button.
3. Pull the modem card from the expansion pack and cable.
Find information about modem cards
You can locate information about modem cards at:
www.compaq.com/products/handhelds/pocketpc/pccardlist.shtml
Use Optional CompactFlash Card
You can use an optional CompactFlash (CF) card to:

Create a LAN connection with a CompactFlash LAN card. 
Your PC must be configured for a network connection, have 
an Ethernet card, and have an Ethernet hub or a crossover 
cable

Create a modem connection with a CompactFlash modem 
card, which requires a phone line and a dial-up Internet 
Service Provider 

Increase the memory capacity of your iPAQ Pocket PC with a 
CompactFlash memory card
With a CF card, you must connect to a LAN or the Internet with a 
cable (Ethernet or phone line).
253194-002.book Page 5 Monday, March 4, 2002 10:11 AM 
						

							6–6Reference Guide
Expansion Cards
Install the CF card
Ä
CAUTION: We recommend that you connect your iPAQ Pocket PC 
to the AC adapter when installing the expansion pack. 
1. Install the CompactFlash (CF) Card Expansion Pack.
2. Insert a CF card into the CF Card Expansion Pack. Push 
the connection edge of the card firmly into the expansion 
pack slot. 
Remove the CF card
1. Close all applications using the CompactFlash (CF) card.
2. Pull the CF card from the expansion pack.
Find information
You can locate information about CF cards at:
www.compaq.com/products/handhelds/pocketpc/cfcardlist.shtml
Use Optional Secure Digital Memory Card
You can use an optional Secure Digital (SD) memory card to 
increase the memory capacity of your iPAQ Pocket PC.
ÄCAUTION: Install the SD card only into the SD slot on the iPAQ 
Pocket PC. You cannot install this card into a Single-Slot or 
Dual-Slot PC Card Expansion Pack or a CompactFlash Card 
Expansion Pack.
253194-002.book Page 6 Monday, March 4, 2002 10:11 AM 
						

							Expansion Cards
Reference Guide6–7
Install the SD card
1. Locate the Secure Digital (SD) slot on your iPAQ Pocket PC.
2. Insert the SD memory card into the external SD slot.
3. Push the connection edge of the card firmly into the external 
slot until it clicks into place or is flush with the top of the slot.
Remove the SD card
1. Close all applications and files using the Secure Digital (SD) 
memory card.
2. Push down on the SD memory card.
3. Pull the SD memory card from the slot.
Find information
You can locate information about SD memory cards at:
www.compaq.com/products/handhelds/pocketpc/cfcardlist.shtml
253194-002.book Page 7 Monday, March 4, 2002 10:11 AM 
						

							253194-002.book Page 8 Monday, March 4, 2002 10:11 AM 
						

							Reference Guide7–1
7
Troubleshooting
Use the following suggestions to troubleshoot problems with 
Compaq iPAQ H3800 Pocket PC.
The symptom 
or situation 
is... A possible remedy is...
I cannot see 
anything on the 
screen.

Make sure the screen is on.

Make sure the iPAQ Pocket PC is connected to the AC 
adapter and the universal cradle.
I cannot keep 
my battery 
charged.

Always keep the iPAQ Pocket PC connected to a 
universal cradle or AC adapter when you are not 
using it.

In the backlight settings slide the bar to the lowest level 
to conserve the most power.
The backlight 
keeps turning 
off.Change the time the backlight stays on and choose to have 
the backlight turn on when you touch the screen or push a 
button.
Microsoft 
ActiveSync 3.5 
cannot locate 
my iPAQ 
Pocket PC 
when I 
synchronize.

Make sure your connection is secure.

Make sure the screen is on.

Make sure the battery is charged.

Remove your iPAQ Pocket PC from the cradle or cable, 
press the Power button, then put it back in the cradle or 
connect it to the cable.

Insert the stylus into the Unit Reset Switch, then press 
the switch for one second.
253194-002.book Page 1 Monday, March 4, 2002 10:11 AM 
						

							7–2Reference Guide
Troubleshooting
I want to travel 
with my iPAQ 
Pocket PC.

Back up your information.

Take a copy of your backup with you on a 
CompactFlash memory card.

Disconnect all external devices.

Take the AC adapter with you.

Keep your iPAQ Pocket PC in a protective case and 
take it with your carry-on luggage.
I want to travel 
internationally 
with my iPAQ 
Pocket PC.

Follow the instructions in “I want to travel with my iPAQ 
Pocket PC.”

Make sure you have the modem, cable, and plug 
adapter appropriate for the country you are visiting.
I want to ship 
my iPAQ 
Pocket PC to a 
repair facility.

Back up your information.

Disconnect all external devices.

Pack your iPAQ Pocket PC and all external devices in 
protective packaging.
I cannot 
connect to a 
network.

Make sure you have a compatible Ethernet/LAN card.

Make sure you have a DHCP server.

Make sure you have added the necessary server 
information.

Make sure the network is not busy.

Make sure the proper drivers for your card are installed.

Make sure your user name and password are correct.
I cannot find the 
keyboard.Ta p  t h e  Keyboard icon.
I cannot open 
e-mail in the 
Inbox after I 
restore using 
Microsoft 
ActiveSync 3.5.Synchronize with Microsoft ActiveSync 3.5 to link your 
e-mail from your iPAQ Pocket PC to your computer. The symptom 
or situation 
is... A possible remedy is...
253194-002.book Page 2 Monday, March 4, 2002 10:11 AM 
						

							Troubleshooting
Reference Guide7–3 I try to open the 
Inbox, but 
receive an error 
or the 
application 
hangs.Limit the number of e-mail services you create.
I get an error 
when I try to 
record a note in 
Calendar or in 
Tasks.Try using a more compressed recording format in Calendar 
or Tasks (e.g., 8,000 Hz, Mono (.7 KB/s) is the most 
compressed format available).
I want to see 
the current 
date.

From the Start menu, tap Calendar.

Ta p  t h e  Go-to-Today icon to see today’s date.
I cannot see all 
of my 
appointments.Make sure the appointment you created is in the selected 
category.
I cannot find the 
document or 
workbook I 
saved.Pocket Word and Excel only recognize and display 
documents in one folder below My Documents. For 
example, if you created another folder in the Personal folder 
in My Documents, the documents in that folder will not be 
shown.
I tried to 
synchronize a 
workbook and 
the file is 
unresolved in 
Microsoft 
ActiveSync 3.5.Pocket Excel does not support all Excel formatting; 
therefore, Microsoft ActiveSync 3.5 cannot synchronize 
the file.
 I cannot view 
the map that I 
created using a 
mapping 
application on 
my computer.Create your map in a version 2001 mapping application. The symptom 
or situation 
is... A possible remedy is...
253194-002.book Page 3 Monday, March 4, 2002 10:11 AM 
						

							7–4Reference Guide
Troubleshooting
I created 
annotations in 
my eBook and 
cannot figure 
out how to 
delete them.

Navigate to the page that contains the annotation.

Tap and hold the bookmark, note, or drawing icon or 
the highlighted text.

Ta p  Delete from the pop-up menu.
I cannot 
discover 
another device.

Try to move closer to the device.

Make sure the radio is turned on.

Make sure you have not limited your ability to see 
devices.
I can see other 
devices, but I 
cannot connect 
or exchange 
data with them.

Try to move closer to the device.

Make sure the radio is turned on.

Make sure the other device has not restricted your 
access.

Check your transmission power.
My range 
seems to be 
degraded in 
certain groups.Check your transmission power.
Other devices 
cannot find my 
device.

Try to move closer to the device.

Make sure the radio is turned on.

Make sure you have not restricted other devices from 
finding yours.
Other devices 
can discover 
my device, but 
they cannot 
connect.Make sure you have not restricted other devices from 
connecting to yours.
Other devices 
do not receive 
my correct 
business card 
information.Make sure you have correctly setup your business card 
information. The symptom 
or situation 
is... A possible remedy is...
253194-002.book Page 4 Monday, March 4, 2002 10:11 AM 
						

							Troubleshooting
Reference Guide7–5 When I 
exchange 
business cards, 
I do not receive 
the device’s 
data.Make sure you have the right to retrieve that information 
from the other computer.
I cannot find my 
device I saved 
to a group.See if they have expired due to inactivity.
My device is 
always asking 
me for a 
password.Check your passkey settings.
I cannot find 
files sent to me 
by another 
device.Check your shared directory.
I cannot delete 
the “All 
Devices” group.This action cannot be performed. The “All Devices” group 
cannot be renamed or deleted.
I cannot get my 
iPAQ Pocket PC 
to recognize the 
expansion 
pack.Make sure you have firmly pushed the iPAQ Pocket PC into 
the expansion pack.
I cannot insert 
my card.

Make sure you are not inserting the card at an angle.

Make sure you insert the connection area first. The symptom 
or situation 
is... A possible remedy is...
253194-002.book Page 5 Monday, March 4, 2002 10:11 AM 
						

							7–6Reference Guide
Troubleshooting
I cannot 
establish a 
connection.

Make sure your card is properly inserted into the 
memory slot on your expansion pack.

Follow the manufacturer’s instructions to install the 
driver.
My iPAQ 
Pocket PC 
cannot 
recognize my 
card.Perform a soft reset of your iPAQ Pocket PC by inserting the 
stylus into the unit reset switch at the bottom of your iPAQ 
Pocket PC, then pressing the switch for one second. The symptom 
or situation 
is... A possible remedy is...
253194-002.book Page 6 Monday, March 4, 2002 10:11 AM