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compaq armada e500 v300 User Manual

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Page 51

2-18Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
 
 Table  2-8
Solving Audio Problems
 Problem  Possible  Cause  Solution
  Computer does not
beep after the Power-
On Self-Test (POST).  System beeps have
been turned down.  Use the Fn+F5 hotkeys to
turn up the system
volume.
  Internal speaker does
not produce sound
when an external
audio source is
connected to the...

Page 52

Troubleshooting2-19
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-8  continued
Problem Possible Cause Solution
External microphone
does not work
(continued).Sound source not
selected.Ensure that microphone is
selected as the recording
source in Control Panel
 Multimedia and that
the recording level is
adjusted.
External microphone
does not work
(continued).Audio settings...

Page 53

2-20Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
 
 Table  2-9
Solving Battery/Battery Gauge Problems
 Problem  Possible  Cause  Solution
  Computer is beeping
and battery power
light is blinking  Battery pack charge
is low.Charge the battery
pack by connecting to
an external power
source.
Replace the battery
pack with another
fully charged battery.
Initiate...

Page 54

Troubleshooting2-21
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-9  continued
Problem Possible Cause Solution
Battery charge does
not last very long
(continued).Battery is exposed to
extremely cold
temperatures.Put the computer in a
warmer place and
recharge the battery pack.
NOTE: The recommended
operating temperature
range for the battery is
from 10°C to 40°C (50°F
to...

Page 55

2-22Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem Possible Cause Solution
Drive cannot read a
discDisc is not properly
seated in the drive.Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside
down.Open the loading tray,
turn over the disc (label
facing up),...

Page 56

Troubleshooting2-23
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem Possible Cause Solution
Drive cannot write to
a diskette.Diskette is not
formatted.Format the diskette.
Diskette is
write-protected.Use another diskette that
is not write-protected or
disable the write-protect
feature.
Writing to the wrong...

Page 57

2-24Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-12
Solving Hard Drive
 Problems
Problem Possible Cause Solution
Accessing
information on the
hard drive is much
slower than usual.Hard drive entered
low power state due
to timeout and is now
exiting from it.Wait for the system to
restore the previously
saved data to its state
prior to initiating a low
power...

Page 58

Troubleshooting2-25
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-13
Solving Infrared
 Problems
Problem Possible Cause Solution
Cannot communicate
with another
computer.The appropriate
software is not
running on both
computers.Install the appropriate
software on the second
device, start the second
device, and start the
program on both
computers.
The other computer
does not...

Page 59

2-26Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-13  continued
Problem Possible Cause Solution
Cannot transmit data. Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.Remove the interfering
light source(s).
There is interference
from other wireless
devices.Keep remote control units
such as wireless...

Page 60

Troubleshooting2-27
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-14
Solving Keyboard
 Problems
Problem Possible Cause Solution
Screen is blank
and keyboard is
working.A screen timeout has
been initiated.Press any key to refresh
the screen.
QuickLock/QuickBlank
has been initiated.To enable the keyboard
and return your
information to the screen,
enter your power-on
password....
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