compaq armada e500 v300 User Manual

2-28Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-15
Solving Modem
 Problems
Problem Possible Cause Solution
Modem loses
connection.The cable
connection from the
phone line to the
modem is loose.Check to make sure the
telephone cable is
properly connected.
Call Waiting has not
been disabled.Disable Call Waiting:
1. Select Start 
 Setting

 Control Panel 
...

Troubleshooting2-29
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-15  continued
Problem Possible Cause Solution
Modem does not dial
correctly.Telephone number is
not entered correctly
in the modem’s
dialing software.
Make sure the
telephone number you
dialed is correct if you
are using the dialing
directory or the
terminal mode.

Dial 1 if using dialing
long distance.

The...

2-30Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-15  continued
Problem Possible Cause Solution
Phone line noise
causing a
disconnection.Hang-up Delay S
Register (S10) set
too low.Change S10 default to
150.
To set S10=150:
1. Select Start 

Programs 

Accessories 

HyperTerminal, then
go to Command
Mode.
2. Type ATS10=150 and
press Enter.
This command causes...

Troubleshooting2-31
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-15  continued
Problem Possible Cause Solution
No dial tone
(continued)The modem is not
responding to
commands from the
computer keyboard.Verify the modem and
computer are connected:
1. Select Start 

Programs 

Accessories 

HyperTerminal, then
go to Terminal Mode.
2. Type AT and press
the Enter key. If the...

2-32Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-15  continued
Problem Possible Cause Solution
Modem does not
connect at highest
speed (continued).The service or site
called does not
support 56K or
supports an
incompatible 56K
implementation.An internal modem
supports K56flex.
To find an Internet service
provider (ISP) that
supports K56flex, go to
the Compaq...

Troubleshooting2-33
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-16
Solving PC Card
 Problems
Problem Possible Cause Solution
Computer does not
beep when a PC
Card is inserted.PC Card is not
inserted properly.Try reinserting the card.
Ensure that the PC Card
is inserted in the correct
orientation. Insert the
card gently to prevent
damage to the pins.
Speakers are turned
off...

2-34Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-16  continued
Problem Possible Cause Solution
Network PC Card
does not work
(continued).Network PC Card or
driver is not PCMCIA
compliant.Check the list of PC
Cards tested successfully
in Compaq PC Card
platforms.
Storage PC Card
does not work.SRAM and flash
memory PC Cards
require the memory
card driver to be...

Troubleshooting2-35
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-17
Solving Power
 Problems
Problem Possible Cause Solution
Computer will not
turn on.Battery is discharged
and computer is not
connected to a
power source.
Charge the battery
pack.

Replace the battery
pack.

Connect the
computer to an
external power
source.
  Battery is discharged
and cables to the
external...

2-36Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
 
 Table  2-18
Solving Screen
 Problems
 Problem  Possible  Cause  Solution
  Characters on
computer display are
dim.  Computer is in direct
light.
  The brightness control
is not set properly.  Move the computer or
adjust the screen.
  Adjust the brightnesscontrol by pressing the
Fn+F10 hotkeys.
  You may have a...

Troubleshooting2-37
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-18  continued
Problem Possible Cause Solution
Characters on
computer display are
dim (continued).Power Management,
which controls
Suspend and
Hibernation, is
disabled and the
battery pack has
discharged.
Replace the battery
pack and turn on the
computer.

Connect the
computer to an
external power
source and...