compaq armada e500 v300 User Manual
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2-18Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-8 Solving Audio Problems Problem Possible Cause Solution Computer does not beep after the Power- On Self-Test (POST). System beeps have been turned down. Use the Fn+F5 hotkeys to turn up the system volume. Internal speaker does not produce sound when an external audio source is connected to the stereo line-in jack. Volume may be turned off or set too low.Adjust the overall volume with the Fn+F5 hotkeys. Adjust the overall volume by pressing the Fn+F5 hotkeys. Adjust the sliding mixer controls by double-clicking the speaker icon on the Windows taskbar. Line input may not be connected properly.Check line input connection. Headphones or speakers are connected to the stereo speaker/ headphone jack, which disables the internal speakers.Disconnect the headphones or speakers to enable the internal speakers. Volume may be mutedUncheck the mute box in the volume properties. External microphone does not work.You are using the wrong type of microphone or microphone plug for the computer.Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug. The microphone may not be connected properly.Ensure that the microphone plug is properly connected to the mono microphone jack. Continued
Troubleshooting2-19 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-8 continued Problem Possible Cause Solution External microphone does not work (continued).Sound source not selected.Ensure that microphone is selected as the recording source in Control Panel Multimedia and that the recording level is adjusted. External microphone does not work (continued).Audio settings are not set correctly.Check the game programs audio settings. Volume control on the computer is turned down.Adjust the computer volume with the Fn+F5 hotkeys. No sound from headphonesVolume or mixing controls set incorrectly.Adjust the overall volume with the Fn+F5 hotkeys. Use the mixing features available by double-clicking the speaker icon on the Windows taskbar. Sound source not selected. Verify that the sound source is selected in Control Panel Multimedia. The headphones are connected to the wrong jack. Check the connection. Volume too low or too loud Volume or mixing controls set incorrectly.Adjust the overall volume with the Fn+F5 hotkeys. Check the mixing features available by double-clicking the speaker icon on the Windows taskbar.
2-20Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-9 Solving Battery/Battery Gauge Problems Problem Possible Cause Solution Computer is beeping and battery power light is blinking Battery pack charge is low.Charge the battery pack by connecting to an external power source. Replace the battery pack with another fully charged battery. Initiate Hibernation or turn the computer off until AC power or a fully charged battery is available. Computer battery charge light blinks to indicate low battery condition, but computer does not beep.Volume turned down too low.Turn up the volume using the Fn+F5 hotkeys. Battery pack will not charge.Battery pack was exposed to temperature extremes.Allow time for the battery pack to return to room temperature. Battery pack is already charged.No action required. Battery pack has exceeded its useful life cycle.Use a different battery pack. Computer shut down and memory was lost when replacing the battery pack.Hibernation was not initiated before removing the battery pack.Work is lost. Battery charge does not last very long.Battery is exposed to higher temperatures.Put the computer in a cooler place and recharge the battery pack. Continued
Troubleshooting2-21 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-9 continued Problem Possible Cause Solution Battery charge does not last very long (continued).Battery is exposed to extremely cold temperatures.Put the computer in a warmer place and recharge the battery pack. NOTE: The recommended operating temperature range for the battery is from 10°C to 40°C (50°F to 104°F). The recommended storage temperature range for the battery is from 0°C to 30°C (32°F to 86°F). Battery conservation is disabled or set to drain.Reset the battery conservation level. An external device is draining the battery.Turn off or remove any external device or PC Cards when not in use. Battery gauge may be inaccurate and require recalibration.Recalibrate the gauge. Date and time must be set every time computer is turned on.The real time clock (RTC) battery has reached the end of its useful life.Replace the RTC battery (refer to Section 5.9). Battery gauge seems inaccurate.The battery pack may need calibration.Recalibrate the battery. The battery pack has reached the end of its useful life.Replace the battery pack. Battery pack is warm after charging.Warming occurs during charging.No action required.
2-22Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-10 Solving Compact Disc and DVD-ROM Problems Problem Possible Cause Solution Drive cannot read a discDisc is not properly seated in the drive.Open the loading tray, insert the disc, then close the tray. Disc is loaded in the loading tray upside down.Open the loading tray, turn over the disc (label facing up), then close the tray. Disc has a scratch on its surface.Insert a different disc. CD-ROM drive or DVD-ROM drive is not detected by the computer.Drive is not connected properly.If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it.
Troubleshooting2-23 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to a diskette.Diskette is not formatted.Format the diskette. Diskette is write-protected.Use another diskette that is not write-protected or disable the write-protect feature. Writing to the wrong drive.Check the drive letter in your path statement. Not enough space is left on the diskette.Save the information to another diskette. Drive is disabled. Enable the proper drive through Device Manager. Disable diskette write ability is turned on.Run Computer Setup (Section 2.5). Select the Storage icon. Make sure Disable diskette write ability is not checked. System cannot start up from diskette or SuperDisk LS-120 drive.A bootable diskette is not in the drive.Verify that a diskette with the necessary system files is in the drive. Diskette bootability is disabled in Computer Setup.Enable diskette bootability in Computer Setup, Security menu.
2-24Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-12 Solving Hard Drive Problems Problem Possible Cause Solution Accessing information on the hard drive is much slower than usual.Hard drive entered low power state due to timeout and is now exiting from it.Wait for the system to restore the previously saved data to its state prior to initiating a low power state. Hard drive is fragmented/not optimized or has errors.Run ScanDisk and Disk Defragmenter. Hard drive does not work.Hard drive is not seated properly.Turn off and unplug the computer, remove the hard drive, and reinsert the hard drive. Errors occur after starting from an additional hard drive.Additional hard drive has not been specially prepared with necessary software.Boot from the original hard drive or a specially prepared hard drive. System does not recognize a hard drive.The drive is not seated properly.Remove, then reinsert the drive. The drive is damaged.Try using the hard drive in another bay to verify that the problem is with the drive. Run ScanDisk on the drive. The drive was inserted while system was on or in Suspend or Hibernation.Shut down the computer before inserting or removing a hard drive. DriveLock settings cannot be accessed in Computer Setup.The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.Completely turn off the computer. Turn the computer back on, then run Computer Setup (Section 2.5) by pressing F10 when the blinking cursor light appears upper-right on the screen.
Troubleshooting2-25 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-13 Solving Infrared Problems Problem Possible Cause Solution Cannot communicate with another computer.The appropriate software is not running on both computers.Install the appropriate software on the second device, start the second device, and start the program on both computers. The other computer does not have an IrDA-compliant infrared port. Your Compaq computer uses the IrDA communications protocol.Communication between infrared devices must use the same communications protocol. Check the manufacturer’s instructions for connecting with infrared devices or try connecting with a device you know to be IrDA-compliant. The pathway between the infrared ports is obstructed, one port is more than 30 degrees (plus or minus 15 degrees off the center line) from the other, or the ports are more than one meter apart.Remove the obstruction, align the infrared ports to within 30 degrees, and position computers within 1.5 feet (about 0.5 meter) of each other. There is an interrupt request (IRQ) conflict.Check for IRQ conflicts in the Device Manager. If two devices have the same IRQ address, reassign one of the devices. There is a baud rate conflict.Select the same baud rate for both computers. There is a conflict with the # bits.Select the same # bits setting for both computers. There is a stop byte conflict.Select the same stop byte for both computers. There is a parity conflict.Select the same parity setting for both computers. Continued
2-26Troubleshooting COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-13 continued Problem Possible Cause Solution Cannot transmit data. Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections.Remove the interfering light source(s). There is interference from other wireless devices.Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. There is a physical obstruction in the way.Do not place objects that will interfere with a line -of- sight data transmission between the two units. One of the units was moved during data transmission.Do not move either unit during data transmission. The orientation of the units is wrong.Adjust the devices so that they point directly at each other. The distance between the units is too great.Verify that devices are not more than 1.5 feet (0.5 meter) apart. Infrared port doesn’t work.Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections.Remove the interfering light source(s). There is interference from other wireless devices.Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. IR has been disabled.Run IR configuration utility in Control Panel.
Troubleshooting2-27 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM Part Number: 128679-004 File name: Ch02 Table 2-14 Solving Keyboard Problems Problem Possible Cause Solution Screen is blank and keyboard is working.A screen timeout has been initiated.Press any key to refresh the screen. QuickLock/QuickBlank has been initiated.To enable the keyboard and return your information to the screen, enter your power-on password. LCD has been disabled.Press Fn+F4 to cycle from external monitor to internal LCD. Embedded numeric keypad on computer keyboard is disabled.Num Lock function is not turned on.Press Fn+ Num Lk to enable the Num Lock function and embedded numeric keypad.