compaq armada e500 v300 User Manual

							2-8Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-3
Fatal Error Beep Codes
Beep Code Beep Sequence Description Recommended
Action
0 S-S-S-P-S-S-L-P The DMA page
registers are
faulty.Replace system
board.
1 S-S-S-P-S-L-S-P The refresh
circuitry is faulty.
2 S-S-S-P-S-L-L-P The ROM
checksum is
incorrect.
3 S-S-S-P-L-S-S-P The CMOS RAM
test failed.
4 S-S-S-P-L-S-L-P The DMA
controller is faulty.
5 S-S-S-P-L-L-S-P The interrupt
controller failed.
6 S-S-S-P-L-L-L-P The keyboard
controller failed.
7 S-S-L-P-S-S-S-P Graphics adapter
is faulty.
8 S-S-L-P-S-S-L-P Internal RAM is
faulty.Replace memory
board or system
board if memory
on system board
is faulty.
NOTE:  S = Short, L = Long, P = Pause 
						

							Troubleshooting2-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
2.5  Compaq Utilities
Compaq Utilities contain several functions that

Determine if various computer devices are recognized by the
system and are operating properly.

Provide information about the system once it is configured.
 Compaq Utilities include the following programs:

Computer Setup

Compaq Diagnostics
To access Compaq Utilities:
1.  Turn on or restart the computer by clicking Start

Shut
Down

Restart the computer.
2. Press F10 when the blinking cursor appears in the upper-right corner
of the display.
3.  Select a menu option.
Selecting Computer Setup or Compaq Diagnostics
for Windows
The computer features two system management utilities:

Computer Setup is a system information and configuration utility
that can be used even when your operating system is not working or
will not load. It includes custom settings that are not available in
Windows.
 To configure a device in Windows NT 4.0, you must use Computer
Setup.

Compaq Diagnostics for Windows is a system information and
diagnostic utility that is used within the Windows operating system.
Use Compaq Diagnostics for Windows to test system components
and to display system information whenever possible.
To configure a device in Windows 95 or 98 use the operating system
itself. Windows 95 and 98 can be used to add and remove programs, and
provide Wizards to ensure proper device drivers are installed. Diagnostics
for Windows is NOT a configuration tool and might only test devices that
are properly configured by the operating system.
NOTE: It is not necessary to configure a device connected to a USB
connector on the computer or an optional docking base. 
						

							2-10Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Using Computer Setup
All information and settings in Computer Setup are accessed from the
File, Security, or Advanced menus.
NOTE: Your settings in Computer Setup are not affected by updating the
system ROM.
To view information or change a setting in Computer Setup:
1.  Turn on or restart the computer. When the blinking cursor appears in
the upper-right corner of the screen, press F10.

To change the language, press F2.

To view navigation information, press F1.

To return to the Computer Setup menu from anywhere in
Computer Setup, press Esc.
2.  Select the File, Security, or Advanced menu.
3.  To close Computer Setup and restart the computer

Select File
Ignore Changes and Exit, then press Enter.
 or

Select File
Save Changes and Exit, then press Enter.
4.  To confirm your choice, press F10. 
						

							Troubleshooting2-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
File Menu
Begin here To do this
System information
View identification information
about the computer, docking
base, and battery packs.

View specification information
about the processor, memory and
cache size, and ROM date and
family.
  Save to floppy  Save system configuration to a
diskette.
  Restore from floppy  Restore system configuration from a
diskette. (The diskette contains your
personal configuration, so you should
restore from the diskette before using
the Quick Restore CD-ROM.)
  Restore defaults  Replace configuration settings in
Computer Setup with factory default
settings. (Identification information is
retained.)
  Ignore changes and exit  Cancel changes entered during the
current Computer Setup session, then
exit and restart the computer.
  Save changes and exit  Save changes, then exit and restart
the computer.
  
						

							2-12Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
 Security  Menu
 
 Begin here  To do this
  Setup password  Enter, change, or delete a setup
password.
  Power-on password  Enter, change, or delete a power -on
password.
  Password options  Enable/disable:

QuickLock/QuickBlank.

Lock keyboard and pointing stick
or touchpad at startup.
  (These features can be enabled only
when a power-on password is set.)
  DriveLock passwords  Enter, change, or delete a DriveLock
password.
  Device security  Enable/disable

Ports or diskette drives.

Diskette write.

CD-ROM or diskette startup.
  NOTE: Settings for a DVD-ROM can
be entered in the CD -ROM field.
  System IDs  Enter identification numbers for the
computer, a docking base, and
battery packs.
  
						

							Troubleshooting2-13
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
 Advanced  Menu
 
 Begin here  To do this
  Language (or press F2)  Change the Computer Setup
language.
  Boot Options  Enable/disable

QuickBoot, which starts the
computer more quickly by
eliminating some startup tests. (If
you suspect a memory failure and
want to test memory automatically
during startup, you may want to
disable QuickBoot.)
  MultiBoot, which enables you to set a
startup sequence that can include any
drives in the system.
  Device Options
Enable/disable the embedded
numeric keypad at startup.

Enable/disable multiple standard
pointing devices at startup. When
this feature is disabled, only one
pointing device is activated at
startup.

Enable/disable USB legacy
support for one USB mouse and
one USB keyboard. (When USB
legacy support is enabled, the
keyboard and mouse work without
a loaded USB driver.)

Set an optional external monitor
or overhead projector connected
to a video card in a docking base
as the primary device. (When the
computer display is set as
secondary, the computer must be
shut down before undocking.)

Set video-out mode to NTSC
(default), NTSC-J, PAL, or
PAL-M.
Change the parallel port mode to or
from EPP, standard, bidirectional, or
ECP. 
						

							2-14Troubleshooting
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Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Using Compaq Diagnostics for Windows
1.  Access Compaq Diagnostics for Windows by selecting
Start

Settings
Control Panel
Compaq Diagnostics.
2.  To select a category, choose one of two methods:

Select the Categories menu, then select a category from the
drop-down list.

Select a category icon on the toolbar.
3.  To run diagnostic tests:
a)  Select the Test tab.
b)  In the scroll box, select the category or device you want to test.
c)  Select the Quick, Complete, or Custom test type.
d)  Select the Interactive or Unattended test mode.
e)  Select the Begin Testing button.
f)  View test information by selecting a report from the Status,
Log, or Error tab.
4.  To print the information or save it to a drive, select the File menu,
then select Print or Save As.
5.  To exit, select the File menu

Exit. 
						

							Troubleshooting2-15
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Factory Default Settings
Table 2-4
Initialization
Enable POST Memory Test Checked (enabled)
Keyboard Num Lock Unchecked (Off)
Hard drive boot sequence
1 Hard drive in the computer
MultiBay
2 Hard drive in the computer hard
drive bay
Boot display Auto
Language Language of country
Table 2-5
Ports
Serial port 3F8, IRQ4
Infrared port 2F8, IRQ9
Parallel port 378, IRQ7
Ethernet port 300, IRQ11 
						

							2-16Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
Table 2-6
Power
Low Battery Warning Beep Checked (enabled)
External Energy Saving
Monitor ConnectedUnchecked (not connected)
Power Management
Enabled While operating on battery power
Conservation Level High
Level Definition
High Suspend Time:  3 minutes
Hibernation Timeout:   Immediate
Drive Timeout:  1 minute
Screen Timeout:  1 minute
Medium Suspend Time:  5 minutes
Hibernation Timeout:   1 hour
Drive Timeout:  2 minutes
Screen Timeout:  3 minutes
CustomAllows the desired times to be
customized. Default settings are:
Suspend Time:  disabled
Hibernation Timeout:   low battery
Drive Timeout:  always on
Screen Timeout:  always on
Table 2-7
Security
Enable
QuickLock/QuickBlankUnchecked (Disabled)
Enable Power-on Password Unchecked (Disabled)
Disable Serial/Infrared Ports Unchecked (Enabled)
Disable Parallel Port Unchecked (Enabled)
Disable PC Card Slots Unchecked (Enabled)
Setup Password Password blank
Power-on Password Password blank
Diskette Drives
Disable Diskette Drives Unchecked (Enabled)
Disable Diskette Boot Unchecked (Enabled) 
						

							Troubleshooting2-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert    Saved by: JAbercrombie    Saved date:  07/06/00 3:56 PM
Part Number: 128679-004     File name: Ch02
2.6  Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some
common hardware, memory, and software problems. It also explains
several types of messages that may be displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms
of the computer malfunction against the problem description in the
Troubleshooting tables to avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible
solutions before replacing parts:

Verify that cables are connected properly to the suspected defective
parts.

Verify that all required device drivers are installed.

Verify that all printer drivers have been installed for each
application.
 Obtaining Update Information with Info Messenger
 Compaq Info Messenger allows you to set a customized search of the
Compaq Web site. By registering for this utility, you can stay up to date
with software and hardware information specific to your system.

Verify that cables are connected properly to the suspected defective
parts.

Select the Categories menu, then select a category from the
drop-down list.

To register, follow the instructions on the Info Messenger page.
When your registration is complete, you can

Implement your customized search whenever you prefer from
the Info Messenger page.

Set Info Messenger to send you the information by email as it
becomes available.
 Info Messenger will also inform you if there are updates to the system
ROM for your computer.