Comdial Small Office And VVP Dxp, Dxp Plus, Fx Instructions Manual

							R
Welcome to VVP
Comdial Small Office & VVP
Serial Integration For
DXP, DXP Plus, and FX Series
Featuring Visual Voice Mail
User’s Guide 
						

							This user’s guide applies to the following system and
telephone models:
System Model:
·DXP systems with software 11B and later
·DXPPlussystems with software 11B and later
·FX Series telephone systems with software
revision 12A and later
Telephone Models:
·Impact LCD
·DigiTech LCD
·Impression LCD
Voice Mail Models:
·Small Office & VVP 8.2
Contact your Comdial dealer for updates of this as
well as other Comdial publications.
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Accredited by the Dutch Council
for Accreditation for certification
and registration activities.CERTIFICAT
ION
Comdials Quality Management System Is
Certified To The ISO 9001 Standard.
ACCR
RE
ISTR
RA
ED
D
ITE
GANSI-RAB
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.Ò
Ò
2/12/97 
						

							Table Of Contents
Introducing The Versatile Voice Processing
System Featuring Visual Voice Mail. . . . . 1
WhatIsVoiceProcessing?.............. 1
HowDoIUseVoiceMail? ............. 1
UsingVoiceMailEtiquette ............. 1
About Your Telephone . . . . . . . . . . . . . . . . . 1
Using The Visual Voice Mail (VVM)
Feature............................ 2
GettingStarted ............................. 3
UsingTheTutorial .................... 4
EnteringYourVoiceMailbox ................. 5
Using Your Keypad To Enter Your Voice
Mailbox........................... 6
ListeningToYourMessages .................. 7
UsingYourKeypadToListenToYour
Messages ........................... 8
SendingMessages ........................... 9
Using Your Keypad To Send Messages . . . . 10
ChangingYourOptions ...................... 11
RecordingYourName ....................... 12
Recording Your Greeting . . . . . . . . . . . . . . . 13
ChangingYourPassword............... 15
UsingCallTransfer.................... 16
UsingMessageNotification............. 17
Reviewing Messages For Future Delivery . . 18
UnderstandingOtherFeatures ................ 19
Calling Your Mailbox From Another
Location........................... 19
SettingUpDistributionLists ............ 20
Using The Call Screening Feature . . . . . . . . 20
UsingYourDirectory.................. 20
Understanding Your Mailbox Schedules . . . 20
UsingTheMessageWaitingLight........ 20
UsingTheRecordFeature .............. 21
ListeningToIncomingMessages......... 22
PersonalDirectory........................... 24
ImportantNumbers ......................... 25
MultipleGreetingsRecord.................... 25 
						

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							Introducing The Versatile Voice Processing
System Featuring Visual Voice Mail
Congratulations and thank you for using a Comdial voice mail system. This is
a powerful system that can greet your callers and record your messages. Using
the visual display and interactive buttons on your telephone along with the
voice prompts, you’ll find theSmall Office / Versatile Voice Processing (VVP)
system withVisual Voice Mail (VVM)feature quick and easy to use.
What Is Voice Processing?
Voice processing increases your productivity and efficiency when using your
telephone system. Voice processing allows you to direct calls to your parties
without delays caused by the operator handling other calls. You can retrieve
and record messages in a voice mailbox 24 hours per day, seven days per week.
Messages you record in your own voice are accurate, detailed, and more
personal than a third party message.
How Do I Use Voice Mail?
You are assigned a voice mailbox. Your voice mailbox is similar to the
extension number for your telephone. To access your voice mailbox, you must
first dial up the voice mail system and enter your password if you wish to have
one. This is called logging on to your mailbox. Voice mail greets your callers
and records their messages.
Using Voice Mail Etiquette
It is important that you exercise good voice mail etiquette at all times. Voice
mail is intended to enhance productivity. When someone leaves a message in
your voice mailbox, it is your responsibility to reply promptly and courteously.
If voice mail is abused, the result can be frustrated callers and unhappy users.
To avoid any possible frustration, please be patient and courteous to all callers
until they become used to your new voice mail system.
About Your Telephone
To get the maximum benefit from VVP, you will need a Comdial proprietary
phone with a two-line, 32-character liquid crystal display (LCD) and three
interactive buttons. When using an industry standard touch tone phone, or
calling in from another telephone system, you can still use VVP by listening
to the voice prompts and entering your selections from the telephone keypad.
The keypad selections are also included in this guide.
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Small Office & VVP Users Guide – 1 
						

							Using The Visual Voice Mail (VVM) Feature
You will quickly learn that as every voice menu or prompt plays, you will see
a different message on your telephone display. Most of these messages offer
you a choice of three different options. You select the option you want by
simply pressing the interactive button adjacent to the desired item on your
display. For example, suppose you are playing a message you received from
another party. Your display will be as follows:
Press left button to hear
your message again
Part of the way through the message you were distracted by some noise in the
office and you want to hear the message again. In this example, you need only
to press the interactive button underRplay(for replay) on your display and
the message will start playing again from the beginning. After hearing your
message, you can then save it or delete it by pressingSaveorDelas
appropriate.
In the above example, you could achieve the same results by pressing1to
replay the message,3to save it and4to delete the message. You will always
know which keypad button to press from the VVP voice prompts.
Because many of the menus have more than three options, only the most
popular options are displayed. You can select menu options that are not
presented on your display by pressing the applicable buttons on your telephone
keypad. You will soon learn which ones they are from looking through this
manual and listening to the various voice menus. For example, when listening
to a message as in the above example, you can press “8”torewindthemessage
five seconds, press “9” to fast forward the message five seconds, or press “0”
to pause the playback for approximately 30 seconds.
Rplay Save  Del
Playing message
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							Getting Started
The password you will use to log-on to your mailbox the first time will be the
same as your mailbox number which is your extension number. You can
record this number in the space provided at the end of this guide.
As soon as possible, you should personalize your mailbox by recording your
name, greeting, and a new password.
The first time you call voice mail and enter your password, you will hear a
welcome greeting followed by the tutorial. The tutorial prompts you to enter
your name, greeting, and a new password, if you choose to use a password.
You can delete or change any of these items as often as you like. After you
become familiar with the operation of your voice mail system, you may want
to turn the tutorial off. SeeUsing The Tutorialin this guide.
NOTE: We strongly recommend that you use a password and that you
choose one known only by you to keep your messages private.
To personalize your mailbox,
1. PressVMAILto call voice mail.
2. Enter your password when prompted.
3. Follow the system’s voice prompts for
entering your name, greeting, and new
password.
Write your greeting here (see examples on page 13):
Thu 25 8:25
Vmail OPTION
S
Press this interactive
button to call voice mail.
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							Using The Tutorial
Versatile Voice Processing has a tutorial to help you personalize your mailbox
when you first get it, and to learn some of the many and varied operations of
the voice mail system. When enabled, the tutorial will play automatically every
time you log-on to your mailbox. You can press[any time while the tutorial
is playing to turn it off. You can re-enable the tutorial by selecting the options
menu from the main menu and then pressing9from the options menu.
1. Log-on to your mailbox and get the welcome greeting.
2. The tutorial starts to play automatically following the welcome
greeting. While the tutorial is playing, you will be prompted to enter
your name, greeting, and a new password.
3. PressExitto stop the tutorial while it is playing. This will not prevent
the tutorial from playing the next time you log-on to your mailbox. You
are informed about any new messages, if present, and the main menu
will appear following the tutorial.
Tutorial menu
Yes   No Exit
Main Menu
Msgs  Send  Opts
Welcome to VVP
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							Entering Your Voice Mailbox
Before you can perform any task on your voice mail system, you must enter
your mailbox, or log-on to your mailbox. After logging on, you will then be
able to listen to messages left in your mailbox, send messages to other
subscriber’s mailboxes, and change any of your mailbox options, such as your
name or greeting. You can auto log-on by pressing the left button under your
display. Two auto log-on examples follow:
Press (see note 1)VMAIL
Note 1:VMAIL
5 MSG is replaced by the new message count indicator when new
messages are in your mailbox (example, means five new messages
are in your mailbox).
Enter your password
Hear welcome message
Hear tutorial
(only if option is
turned on)
Select the following from
the Main Menu:
- Listening to messages
- Sending messages
- Changing mailbox options
Display 5
VMAIL OPTIONSThu 25 8:25
Enter your
password
Welcome to VVP
Main menu
Msgs Send Opts
Tutorial menu
Ye s N o E x i t
Display 1
Display 2
Display 3
Display 4
Display 5
Press (see note 1)5 MSG
5 MSG OPTIONSThu 25 8:25
Enter your
password
Display 1
Display 2
Enter your password and
immediately hear first new
message (no additional
button presses required.)
See note 2.
No New Messages in Mailbox
and Tutorial Turned OnNew Messages in Mailbox
and Tutorial Turned Off
Note 2:Displays 3, 4, and 5
appear the same as they do
in the example on the left
when the tutorial is turned on.
The tutorial plays the first time
you log on to help you person-
alize your mailbox. You can
choose to leave it on or turn it
off (see page 21).
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Small Office & VVP Users Guide – 5 
						

							UsingYourKeypadToEnterYourVoiceMailbox
Normally, you will auto log-on when entering your mailbox as described on
the facing page. However, you can enter your mailbox from your telephone
keypad as follows:
1. PressINTERCOMand dial the extension number for voice mail. Your
system administrator can provide you with this number.
2. If you are using a password, dial this number when prompted by VVP.
3. You will hear a welcome message and VVP will inform you of the
number of new messages and saved messages in your mailbox. You
will then hear voice prompts to help you complete various tasks from
your main menu.
The first time you call voice mail and enter your password, you will
hear a welcome greeting followed by the tutorial. The tutorial prompts
you to enter your name, greeting, and a new password, if you choose
to use a password. You can delete or change any of these items as often
as you like. After you become familiar with the operation of your voice
mail system, you may want to turn the tutorial off. SeeUsing The
Tutorialin this guide.
Selecting Tasks From Your Main Menu
·To listen to your messages, press1. This is for listening to new and
saved (old) messages.
·To send a message, press2. This allows you to send a message to
another subscriber’s mailbox in the VVP system. You can choose
immediate or future delivery options.
·To change your mailbox options, press3. Options are—
- Record your name
- Record your greeting
- Change your password
- Change the call transfer feature
- Change the message notification feature
- Change the Tracker pager feature
·To begin immediate playback of new messages, press9.
·To exit the main menu, press#.
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