Comdial Quick Q Acd Administrators Guide

							Appendix C
Group Layout / Worksheet
Note - Make additional copies of the Group Layout / Worksheet for each of your system groups.
Group Setup
Thresholds
Overflow Time
Redirect Time
Alarm Time
Alarm (# of Calls)
Priority Override Time
Mode
Call Screening (Yes / No)
Automatic Force Call (Yes / No)
Manual (Yes / No)
Day to Night (Yes / No)
·
Time for Day to Night Mode (24 hr)
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							Agent Group Setup
Grp 01
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 02
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 03
Group Name
Agent Name ID# Password Priority Wrap-up
Grp 04
Group Name
Agent Name ID# Password Priority Wrap-up
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							Line Group Setup
Note - Space is provided on the next page for the Scripting of messages
Grp 01 Grp 02 Grp 03 Grp 04
Group Name
First Message #
Second Message #
Night Message #
Special Message #
Message Delay
Music Interval
Priority
Management Information
Real Time Parameter Setup
Incoming Call Parameter Time
Outgoing Call Parameter Time
Busy Call Parameter Time
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							Message Scripts
Line Group 01
First Message
Second Message
Night Message
Special Message
Line Group 02
First Message
Second Message
Night Message
Special Message
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							Line Group 03
First Message
Second Message
Night Message
Special Message
Line Group 04
First Message
Second Message
Night Message
Special Message
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							Preferred Customer Abandoned Call Record Setup
Select the day or days of the week to print the Preferred Customer Line Abandoned Report (check
appropriate box or boxes).
oSunday
oMonday
oTuesday
oWednesday
oThursday
oFriday
oSaturday
Set up the automatic printing interval (check the appropriate box).
oDisabled
o30 Minutes
o1Hour
o2Hours
o4Hours
o6Hours
o8Hours
o12 Hours
o24 Hours
Wallboard Setup Record
Wallboard Group Type Title Title Display Summary Buzzer
Example 1 2 Color Yes HAVE A GOOD DAY No Yes
Example 2 4 Color No Not used Yes No
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							Wallboard Parameter Setup
Wallboard P1 P2 P3 P4 P5 P6
Example IH ID OH OD SH SD
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NOTE: When a title is used, P4–P6 are not available because the top line of the wallboard
is used to display the title.
Wallboard Messages
Wallboard Text (up to 70 characters for scrolling messages)
Example 1 TEAM 1 RECEIVED (ID) CALLS TODAY AND GRADE OF SERVICE WAS (SD). . . .
Example 2WORK SAFELY TODAY!
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NOTE: Insert up to six tokens (xx) to identify parameters in a message (see example 1).
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							Wallboard Schedules
Message (up to 32) Day Time
Day choices are: Time choices: 0001–2400 (24-hour format)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Monday–Friday
Monday–Saturday
Daily
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							Wallboard Alarms
Parameter Function Threshold Message
(Example)QL >= 5 THERE ARE (QL) CALLS IN THE QUEUE AT THIS TIME....
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