Comdial LCD Speakerphone Station Users Guide
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5.3 Sending An LCD Message ·To send an LCD message when you call and receive busy signal or no answer, 1. While still on the call, press the appropriate fixed RESPONSE MESSAGEbutton to send a preselected message (Call [your name], for example) to the other telephone, —OR— 1. While still on the call, press the scrolling RESPONSE MESSAGEbutton to scroll through the system-supplied messages. 2. Press#when your display shows the message you wish to send (this displays the message at the called telephone). ·To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixedRESPONSE MESSAGEbutton to send a preselected message (I Will Call Back, for example) to the calling telephone. —OR— 1. While still on the call, press the scrollingRESPONSE MESSAGE button to scroll through the system-supplied messages. 2. Press#when your display shows the message you wish to send (this displays the message at the calling telephone and terminates the SOHVA call). GCA70–258 Sending And Receiving Non-Verbal Messages LCD Speakerphone Station Users Guide 5 – 3
Transferring Calls 6.1 Transferring Outside Calls ·To announce a call before transferring it, 1. Answer outside call. 2. PressTRANSFER/CONFERENCE(this places the call on hold). 3. Dial station number, or press DSS button for that station. 4. Upon answer, announce the call. 5. Hang up the handset (this transfers the call), or if in speakerphone mode, pressSPEAKERto disconnect. ·To transfer a call without first announcing it, 1. Answer outside call. 2. PressTRANSFER/CONFERENCE(this places the call on hold). 3. Dial station number. 4. Hang up handset, or if using speakerphone, pressSPEAKERto disconnect. Call will re-ring your telephone if no one answers it within a preprogrammed time. ·If you hear a busy signal or receive no answer, 1. PressRECONto return the call to your station. 2. PressSOHVAto tell intercom party that a call awaits. 3. PressMSGto leave a message-waiting indication at the called station. 6 GCA70–258 Transferring Calls LCD Speakerphone Station Users Guide 6 – 1
·To make a hot transfer, 1. Answer call. 2. PressTRANSFER/CONFERENCE(this automatically places the call on hold). 3. Dial extension number of telephone to receive the transfer or press the DSS button for that extension. 4. Announce call. 5. PressTRANSFER/CONFERENCE. 6. PressSPEAKERto disconnect (if in speakerphone mode) or hang up. The person receiving the transfer has the call. ·To do a quick screened transfer to intercom or tie line, 1. Answer call. 2. Dial intercom number for transfer location. 3. When party at transfer location answers, announce call. 4. Hang up or pressRELEASEbutton. ·To do a quick unscreened transfer to intercom or tie line, 1. Answer call. 2. Dial intercom number for transfer location. 3. Hang up or pressRELEASEbutton. Transferring Calls GCA70–258 6 – 2 LCD Speakerphone Station Users Guide
Conferencing Calls 7.1 Conferencing Stations Together ·To set up a conference call that includes any combination of outside lines and intercom parties, 1. Make first call. 2. PressTRANSFER/CONFERENCE(this places the on hold). 3. Select next line and make next call. 4. PressTRANSFER/CONFERENCEto establish conference. 5. Repeat the last three procedures to add up to two more parties for a 5-party conference (including yourself) when using the DXP system. NOTE: When using a DXP Plus system, you can have up to seven parties (including yourself) on a conference call. ·To retrieve a line from hold and bring that party into the conference, 1. PressTRANSFER/CONFERENCE. 2. Press line button. 3. PressTRANSFER/CONFERENCE. NOTE: If all conference circuits are busy, you will not be able to add a party to the conference. The message “Conference Full” will appear in your display. 7 GCA70–258 Conferencing Calls LCD Speakerphone Station Users Guide 7 – 1
·To continue conversation on remaining line after other outside lines have dropped out of conference, 1. Press the line button of the remaining party. ·To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Dial#(lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until hanging up or reconnecting with you on line). NOTE: The installer must program your system to include this feature or it will not operate as described. ·To rejoin an unsupervised conference between two outside lines, 1. PressTA P. NOTE: Conference volume levels depend upon the quality of the external lines. Conferencing Calls GCA70–258 7 – 2 LCD Speakerphone Station Users Guide
Programming Your Telephone 8.1 Storing DSS Numbers ·To store extension numbers at DSS buttons, 1. PressOPTIONS. 2. PressNEXTuntilDSSoption appears, 3. PressDSS. 4. Press programmable button to choose storage location. 5. Dial extension number. 6. Press next programmable button and dial another extension number. 7. Repeat previous step until finished then pressEXIT. 8. PressSPEAKERto end. 8 GCA70–258 Programming Your Telephone LCD Speakerphone Station Users Guide 8 – 1
8.2 Storing Feature Buttons ·To store special-purpose feature buttons, 1. PressOPTIONS. 2. PressNEXTuntilFEAToption appears. 3. PressFEAT. 4. PressNEXTuntil the feature you want is displayed. 5. Press desired feature button. 6. Press programmable button to choose storage location. 7. PressFEATagain to program another feature orEXITto end. NOTE: To clear a feature button assignment, repeat this procedure, but press CLEAR before pressing storage location button. 8.3 Storing A Response Message Button ·To store a scrolling RESPONSE MESSAGE button, 1. PressINTERCOM. 2. DialSS6. 3. Press programmable button forRESPONSE MESSAGEbutton location. 4. Dial00. 5. Press#to save programming. 6. PressSPEAKERto end. 7. Label button location. ·To store a fixed RESPONSE MESSAGE button, 1. PressINTERCOM. 2. DialSS6. 3. Press programmable button forRESPONSE MESSAGEbutton location. Programming Your Telephone GCA70–258 8 – 2 LCD Speakerphone Station Users Guide
4. Dial message number (01-30) from list of messages provided by your system attendant or installer. 5. Press#to save programming. 6. PressSPEAKERto end. 7. Label button location. 8.4 Programming Speed Dial Numbers ·To store an outside number as a speed dial number, 1. PressOPTIONS. 2. PressNEXTuntilSDIALoption appears. 3. PressSDIALto choose speed dial programming. 4. Press programmable button (or1–0on keypad) to choose storage location. NOTE: You can store another number at a second level of a programmable button by first pressing SHIFT. 5. Press line button, or dial01–16to select line groups 1–16, or dial 00for system to select line. 6. Dial number you want to store (maximum 16 digits). To store a hookflash in a number sequence, pressTA P;pressHOLDto store a pause (only if needed). 7. PressSAVE, press next programmable button, and dial another number to store. 8. Repeat previous step until finished, then pressEXIT. 9. PressSPEAKERto end. NOTE: When you are programming emergency numbers and making test calls to emergency numbers, the Federal Communications Commission (FCC) requires that you do the following: (1) remain on the line and briefly explain to the dispatcher the reason for the call; (2) always make test calls during the off-peak hours, such as early morning or late evening. GCA70–258 Programming Your Telephone LCD Speakerphone Station Users Guide 8 – 3
·To store an intercom number as a speed dial number, 1. PressINTERCOM. 2. DialSS1. 3. Press the button you want to program. 4. PressINTERCOM, —OR— press8to preselect intercom. 5. Enter the intercom number you want to store (up to 16 digits that can include#andS). 6. PressSPEAKERto end. 7. Repeat procedure for each speed dial number. NOTE: You cannot program pauses or hookflashes with intercom speed dial numbers, and the system will not acceptS#0# or S#746Sas programming entries. Programming Your Telephone GCA70–258 8 – 4 LCD Speakerphone Station Users Guide