Comdial Dxp Proprietary Single Line Telephone Station Users Guide

							Making Calls
3.1 Making Calls
NOTE: The following procedures assume your telephone is
programmed for prime intercom (intercom dial tone when you
pick up the handset). If your telephone is programmed for
primeline(outsidelinedialtonewhenyoupickupthe
handset), press INTERCOM to select an intercom path.
·To make a call,
1. Lift handset and listen for intercom dial tone.
2. Select line by dialing line group access code:
9=group1,
80 through 89= groups 2 through 11,
60 through 64= groups 12 through 16.
3. Listen for outside dial tone.
3. Dial number.
·To dial a personal or system speed dial number,
1. Lift handset and listen for intercom dial tone.
2. PressTA P.
3. Dial desired code:
1–0= personal speed dial number.
S000–S999= system speed dial number.
NOTE: Earlier systems are limited to speed dial codesS100–S599.
·To redial the last number you dialed at your telephone,
1. Lift handset and listen for intercom dial tone.
2. PressTA Pand dial#.
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							·To queue for a line group if all lines are busy,
1. Lift handset and listen for intercom dial tone.
2. Dial line group access code:
9=group1,
80 through 89= groups 2 through 11,
60 through 64= groups 12 through 16.
3. Hear busy tone and dialS6.
4. Hang up handset and wait for queuing ring-back.
·To answer queuing ring-back,
1. Lift handset and hear dial tone for line.
·To cancel queuing before it rings back at your telephone,
1. Lift handset and listen for intercom dial tone.
2. Dial#6.
3. Hang up handset.
·If you are required to enter an account code when making
outside calls,
1. Lift handset and select line:
9=group1,
80 through 89= groups 2 through 11,
60 through 64= groups 12 through 16.
2. PressINTERCOMand dialS04(call is placed on HOLD).
3. Dial your account number, hear outside dial tone, and dial
outside number.
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							3.2 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb
tone, you can press a button that will cause the system to ring your
telephone when the station is available. This is called “camping on at a
station.” Please note that you can camp on to only one station at a time.
·To arrange for the system to call back when a busy station
becomes idle or rings with no answer,
1. Make intercom call and hear busy signal or ring-back tone.
2. DialS6.
3. Hang up. (When called station becomes idle or is operated by
its user, your station will ring with five short tone bursts. Call
back is canceled if you do not lift your handset when you hear
this ringing).
·To answer call-back ring,
1. Lift handset. (Called station will ring. Call-back is canceled if
you do not lift your handset.)
·To cancel automatic call back before your telephone sounds
the tone bursts,
1. Lift handset and listen for intercom dial tone.
2. Dial#6.
3. Hang up handset.
·To camp on at a station with a Do Not Disturb condition set,
1. DialS6when you hear the DND tone. A call back will occur
when called station is no longer set in the Do Not Disturb
mode.
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							3.3 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing bur receive no answer, you
can press a button that will cause the system to ring your telephone when
an activity is initiated at that station.
·To camp on at a station for which you hear ringing but receive
no answer,
1. DialS6.
2. Call back will occur after any activity is initiated at dialed
station.
·To cancel the camp-on condition at any time,
1. Lift handset and listen for intercom dial tone.
2. Dial#6.
3. Hang up.
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							3.4 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone
to the telephone and wait on the line for an answer.
·To activate call waiting,
1. MakeINTERCOMcall and receive busy tone.
2. DialS6(called party hears tone).
3. Wait on line for reply.
Called party can place the current call on hold or disconnect from the
call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
·To cancel call waiting,
1. Hang up handset.
·To answer a call waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with the original caller.
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							3.5 Overriding A Call Or A
Do Not Disturb Condition
At Another Telephone (Executive Override)
·To override an in-progress call or a Do Not Disturb condition
at another telephone,
1. Lift handset and listen for intercom dial tone.
2. Make intercom call and hear a busy signal.
3. DialS03(all parties will hear several tone bursts).
4. Hear ring-back tone and be prepared to speak your
announcement.
NOTE: This action disables a DND condition at the other telephone
until DND is reset.
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							Placing Calls On Hold
4.1 Holding Calls
·To place a call on hold,
1. PressHOLD.
2. Hang up handset.
·To return to a call that is on hold,
1. Lift handset and pressTA P.
·To place a call on exclusive hold,
1. PressHOLDtwice and hang up handset.
·To retrieve an exclusive hold,
1. Lift handset and pressTA P.
·To place a call on hold at another telephone,
1. While on line, pressINTERCOM(system places call on hold).
2. DialS90, then dial extension number of telephone to receive
held call.
3. Hang up handset.
·To retrieve a held call at another station,
1. Lift handset and listen for intercom dial tone.
2. PressINTERCOMand dial#90.
3. Dial extension number of station that has the held call.
4. Answer call.
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							·To answer a call at the extension receiving held call,
1. Lift handset and listen for intercom dial tone.
2. Dial#90.
·To park a call,
1. PressINTERCOM(if on an outside call), or pressHOLD,
thenINTERCOM(ifonaninsidecall).
2. DialS, then dial park orbit access code (91–99for orbit1–9).
If chosen orbit is busy, dial alternative orbit number.
3. Hang up handset.
4. Remember the code for later use or make it known to those
whoneedtoknowitinordertoretrievethecall.
NOTE: If call is not retrieved within a programmable time limit, it
reverts to the parking station as a standard held call, and only
one call can be placed in an orbit at a time.
·To retrieve a parked call,
1. Lift handset and listen for intercom dial tone.
2. Dial#.
3. Dial park orbit access code (91–99for orbit1–9).
4. Answer call.
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							Transferring Outside Calls
5.1 Transferring Calls
·To announce a call before transferring it,
1. Answer outside call.
2. PressTRANSFER/CONFERENCE(call is placed on hold).
3. Dial station number. If you hear a busy signal or receive no
answer, pressTA Pand return to outside call.
4. When the party answers, announce the call.
5. Hang up the handset (call is transferred).
·To transfer a call without first announcing it,
1. Answer outside call.
2. PressTRANSFER/CONFERENCE(call is placed on hold).
3. Dial station number. If you hear a busy signal, pressTA Pand
return to outside call.
4. Hang up handset. Call will re-ring your telephone if it is not
answered within a preprogrammed time.
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							·To make a hot transfer,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer.
4. Announce call.
5. PressTRANSFER/CONFERENCE.
6. Hang up. The person receiving the transfer then has the call.
·To do a quick screened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number (or tie line access code) for transfer
location.
3. When party at transfer location answers, announce call.
4. Hang up.
·To do a quick unscreened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up.
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