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Comdial DSU Digital Telephone System Video Display Terminal Instructions Manual
Comdial DSU Digital Telephone System Video Display Terminal Instructions Manual
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Reviewing Messages For Future Delivery You can record messages and save them for future delivery. Versatile Voice Processing will allow you to review these messages by using thereview future deliveryoption. 1. Log on to your mailbox. 2. PressOptsfrom the main menu for the options menu. 3. Press7on your telephone keypad while the options menu is active and follow the voice prompts for specifying message destination and future delivery date and time. 4. PressPlayto hear the first message marked for future delivery. Press Nextto hear the next message marked for future delivery. PressExit to return to the Options menu. You can achieve the same results by using the voice prompts and your telephone keypad as follows: Press1to hear message scheduled for future delivery. Press2to hear the next message. Press4to cancel the future delivery. Press#to return to the options menu. Main Menu Msgs Send Opts Options menu Xfer Greet Exit Schedule menu Play Next Exit GCA70–339 Small Office & VVP Users Guide SmallOffice&VVPUsersGuide–17
Using The Tutorial Versatile Voice Processing has a tutorial to help you personalize your mailbox when you first get it, and to learn some of the many and varied operations of the voice mail system. When enabled, the tutorial will play automatically every time you log on to your mailbox. You can press[any time while the tutorial is playing to turn it off. You can re-enable the tutorial by selecting the options menu from the main menu and then pressing9from the options menu. 1. Log on to your mailbox and get the welcome greeting. 2. The tutorial starts to play automatically following the welcome greeting. While the tutorial is playing, you will be prompted to enter your name, greeting, or a new password. 3. PressExitto stop the tutorial while it is playing. This will not prevent the tutorial from playing the next time you log on to your mailbox. You are informed about any new messages, if present, and the main menu will appear following the tutorial. Tutorial menu Yes No Exit Main Menu Msgs Send Opts Welcome to VVP Small Office & VVP Users Guide GCA70–339 18 – Small Office & VVP Users Guide
Understanding Other Features This section contains descriptions of some of the other features of your Versatile Voice Processing voice mail system. Consult your system administrator or your dealer if you need additional information on any of these features. Your system may not have all of these features. Calling Your Mailbox From Another Location You can call your voice mailbox when you are away from the office—at home, in your car, or from a public pay station. You can hear your messages the same as you would if you were sitting right at your desk! Also, you can send messages or change your mailbox options, such as your greeting, from any touch tone telephone having a 12-button keypad. 1. Call your office phone. 2. While the greeting is playing, press the#button on the keypad of the telephone you are using. 3. You will be prompted to enter your mailbox number. 4. After entering your mailbox number, you will be prompted to enter your password, if your mailbox uses one. 5. After you enter your password, you will hear the welcome message and the main menu will play giving you all of the identical options you have when you are using your office phone. Setting Up Distribution Lists Your voice mail system can be set up with a list of mailboxes that can be included in certain messages. For instance, if you are a manager, you could create a list of all people that report to you so that you could send one message to everyone at once. Using The Call Screening Feature Versatile Voice Processing can get the caller’s name prior to transferring the call to your extension, and then call your extension to tell you who is calling; giving you the option of accepting the call or having the voice mail system take a message. +Remember, even if the telephone you are using to call your office has a display and interactive buttons, you will not see the proper displays or be able to use the interactive buttons as you can on your office phone. GCA70–339 Small Office & VVP Users Guide SmallOffice&VVPUsersGuide–19
Using Your Directory Recording your name will activate the appearance of your mailbox in the company directory. If you can’t remember the mailbox number of someone else in the system to whom you want to send a message, access the directory by pressing[from the voice menu for messages. Versatile Voice Processing will ask you to enter the first few letters of the last name of the person to which you wish to speak to. You will then hear possible matches that you can respond to withyesornoreplies by pressing the interactive buttons on your directory display. Understanding Your Mailbox Schedules Versatile Voice Processing can be set up to transfer calls to your extension, forward messages to another mailbox, or notify you that you have messages in your mailbox. All of these features have the ability to be on a separate schedule to function the way you need during specified time periods. Consult your system administrator or dealer for additional details. Using The Message Waiting Light The Versatile Voice Processing system will turn on your message waiting light and cause it to flash anytime you have new messages waiting. After you have listened to the last message, and return to the main menu, the message waiting light will turn off. Small Office & VVP Users Guide GCA70–339 20 – Small Office & VVP Users Guide
Using The Record Feature The Record Feature enables you to record conversations and save them. Versatile Voice Processing allows you to listen to the recorded conversations by accessing your mailbox and listening to the conversations as you would a voicemailmessage. 1. When you answer an incoming call or make an outgoing call, one of the following displays appears: 2. Press theRECsoftkey to record the conversation into your mailbox (depending on system programming, a recurring tone may sound to indicate the call is being recorded) . The system will display the words RECORDING,PAUSE,andSTOP. You can pause or stop the recording by pressing the appropriate softkey. If the system is unable to record, it will display an error message for 2 seconds. 3. If you press thePAUSEsoftkey, recording will be paused and the system will display the wordsRECORDING PAUSED,RESUME, andSTOP. PressingRESUMEwill restart recording; pressingSTOP will stop the recording. LINE 11 REC TIMER Incoming Call Display LINE 11 ARDL REC TIMER Outgoing Call Display RECORDING PAUSE STOP Recording Call Display RECORDING PAUSED RESUME STOP Recording Paused Display GCA70–339 Small Office & VVP Users Guide SmallOffice&VVPUsersGuide–21
Listening To Incoming Messages The listen feature allows you to screen the calls ringing in to your extension by listening to an incoming message and determining if the call needs your immediate attention. If you wish to speak to the person leaving the message, simply press the softkey to cancel the recording and take the call. 1. When a calling party is leaving a message, the system will display the following screen: 2. Select theLISTENsoftkey to listen to the party leaving you a message. Select theCLEARoption to clear the LCD and display the date and time. 3. During the listening mode, the system will display thePICKUPand CLEARoptions. Pressing thePICKUPsoftkey allows you to take the call and cancels the recording. TheCLEARoption allows you to stop listening and continue recording the message. LINE5INVM LISTEN CLEAR LISTENING PICKUP STOP Small Office & VVP Users Guide GCA70–339 22 – Small Office & VVP Users Guide
Personal Directory NameMailbox Number GCA70–339 Small Office & VVP Users Guide SmallOffice&VVPUsersGuide–23
Important Numbers VVP’s Extension My mailbox # My password Number Record Multiple Greetings Here Small Office & VVP Users Guide GCA70–339 24 – Small Office & VVP Users Guide