Cisco Spa525g Manual

							Installing Your Phone
Connecting Your Phone to the Network
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 30
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f. Save your changes.
g. On the Cisco SPA525G and Cisco SPA525G2, with PIN Configuration 
highlighted, press Select. To add the connection as a profile, press OK. Your 
phone might reboot before the Wi-Fi connection is established.
Manually Adding a Wireless Profile
To add a new wireless network profile:
STEP 1In the Network Configuration screen, ensure Wi-Fi is enabled.
STEP  2Scroll to Wi-Fi Configuration and press the Right Arrow key to enter the Wi-Fi 
Configuration screen. 
STEP  3Select Wireless Profile. Current wireless profiles are displayed.
STEP  4Do one of the following tasks:
•Scan for available networks. See Scanning for Available Networks, 
page 30.
•Manually add the network. See Manually Adding a Network, page 31.
Scanning for Available Networks
NOTEIf your router has SSID (router name) broadcast disabled, it might not appear in the 
list of networks. In that case, you must manually add the SSID (see Manually 
Adding a Network, page 31).
STEP 1In the Wireless Profile screen, press Scan.
STEP  2In the list of available networks, scroll to the desired network and click Add to 
select the highlighted network. 
STEP  3(Optional) Press the Right Arrow key under Security Mode to set the security 
options:
•WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, 
Key Type and Length, and the keys.
•WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES 
CCMP) and the shared key. 
						

							Installing Your Phone
Connecting Your Phone to the Network
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 31
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•WPA /WPA2 Enterprise: This type of authentication requires some advanced 
expertise because it involves setting up a radius server for authentication 
a n d ,  i n  s om e  c a s e s ,  c re a t i o n  of  c e r t i f i c a te s  fo r  b o t h  t h e r a d i u s  s e r ve r  a n d  t h e  
phone. See 
You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type:
-TTLS—Enter the anonymous ID, choose whether the phone should 
check for the server certificate, choose the TTLS Inner Protocol 
(MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the user ID and 
password.
-LEAP—Enter the user ID and password.
-TLS—Enter the user ID, choose whether the phone should check for the 
server certificate, enter the user ID, and configure the root certificate and 
user certificate (see the “Uploading Security Certificates to the 
Phone” section on page 32).
STEP  4To save as a wireless profile, press Save.
Manually Adding a Network
STEP 1From the Wireless Profile screen, press Option and select Add New to manually 
add the network.
STEP  2(Optional) Press the Right Arrow key under Security Mode to set the security 
options:
•WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, 
Key Type and Length, and the keys.
•WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES 
CCMP) and the shared key.
•WPA /WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) 
and the EAP Type:
-TTLS: Enter the anonymous ID (typically, anonymous unless the RADIUS 
server has other rules), choose whether or not the phone should check 
for the server certificate, choose the TTLS Inner Protocol (MSCHV2, 
MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password.
-LEAP: Enter the User ID and password. 
						

							Installing Your Phone
Connecting Your Phone to the Network
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-TLS: Enter the User ID, choose whether the phone should check for the 
server certificate, enter the User ID, and configure the Root certificate 
and User certificate (see the “Uploading Security Certificates to the 
Phone” section on page 32).
STEP  3To save as a wireless profile, press Save.
Uploading Security Certificates to the Phone
If you are using some types of wireless security (for example, WPA2 Enterprise), 
you must upload security certificates to the phone. Certificates must be in the 
following format :
•Root certificate: DER encoded binary x.509 (CER)
•User certificate: Personal Information Exchange (PKCS#12(.PFX))
STEP 1Connect a USB storage device to your PC. 
STEP  2Create a directory named ca on the USB device and copy the certificate files into 
that directory.
STEP  3Remove the USB device from your PC and insert it into the USB slot on the IP 
phone.
STEP  4After creating a wireless profile, in the Profile screen, press the Right Arrow key 
under Security Mode to set the security options (WPA Enterprise or WPA2 
Enterprise).
STEP  5Scroll to Root Certificate and press the Right Arrow key. All files in the ca folder are 
displayed.
STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install 
(for example, the root certificate). press Select.
STEP  7Press Save to save the profile. 
						

							Installing Your Phone
Verifying Phone Startup
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Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up 
sequence. During this sequence, the display shows the Cisco logo. All of the lights 
on the phone will flash. After this sequence (about five seconds) the phone 
displays the standard menu. The date, name and number of the phone appear on 
the top line of the IP phone screen. At the bottom of the IP phone screen, softkeys 
appear over their associated buttons.
If the phone does not display this screen, confirm your installation and 
connections. If these are correct, try unplugging the phone and plugging it back in 
again. If you still don’t see the display, then contact your phone system 
administrator or Internet Telephony Service Provider (ITSP).
Your phone ships with pre-installed firmware. However, later firmware versions 
might be available that add features and fix problems with your phone. You should 
upgrade your phone to the latest firmware for ideal performance. Often this 
happens automatically when you connect the phone to the network.
!
CAUTIONIf you are using your phone with an Internet Telephony Service Provider (ITSP) 
system, do not manually upgrade your phone firmware without consulting your 
service provider. Your provider might automatically upgrade your phones without 
any action on your part.
Updating Your Phone Firmware
Firmware updates are done from the Cisco Configuration Assistant. For detailed 
update instructions, see the
 Cisco Configuration Assistant Smart Business 
Communications System Administrator Guide
 for your software release.
To update the firmware:
STEP 1Download the phone firmware from CCO to your PC that is running the Cisco 
Configuration Assistant software.
STEP  2Launch the Cisco Configuration Assistant (CCA) and connect to the customer site 
or UC 500 device.
STEP  3Choose Home > Topology to open the Topology View if it is not already open. 
						

							Installing Your Phone
Updating Your Phone Firmware
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STEP  4Locate the phone firmware file that you downloaded from Cisco.com (for example: 
spa525g2-7-4-4.bin).
STEP  5In the Topology View, use the mouse to drag the phone load file from the folder on 
your PC to the UC 500 icon.
If CCA recognizes the file as a valid phone load, a popup dialog displays and you 
are prompted to upload the file.
STEP  6Select the file and click Upload. The dialog displays the upload and updated 
progress.
STEP  7Right-click the phone icon in the CCA topology view and restart the phone. 
						

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Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 35
 
Using Basic Phone Functions
This chapter describes how to use the basic functions of your Cisco SPA525G 
and SPA525G2 IP phone. It includes the following sections:
•Placing or Answering a Call, page 36
•Adjusting Call Volume and Muting, page 36
•Using Mute, page 37
•Putting a Call on Hold, page 37
•Resuming a Call, page 37
•Ending a Call, page 37
•Transferring Calls, page 38
•Managing Call Waiting, on page 38
•Recording a Live Call, on page 39
•Viewing and Returning Calls, page 39
•Forwarding Calls, page 40
•Setting Do Not Disturb, page 40
•Picking Up a Call, page 42
•Placing a Three-Way Conference Call, page 42
•Using the Phone Directories, page 43
•Using the Call History Lists, page 46
•Accessing Voicemail, page 48 
						

							Using Basic Phone Functions
Placing or Answering a Call
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Placing or Answering a Call
You might have to dial a number or numbers to reach an outside line. Ask your 
system administrator.
Depending on the phone system setup, you might be able to place or answer calls 
by using various methods.
To place or answer a call:
•Pick up the handset.
•Press the Speaker button.
•Press the Headset button.
•Press a line button to place a call or a blinking line button to answer a call. 
•Dial the number, and then lift the handset. 
•Dial the number and press Dial. 
•Press New Call and dial the number. 
•Select a number from the directory and press Dial. 
•Press Redial to dial the last number that you called.
•If you are on a call and another call comes in, press Answer to place the 
current call on hold and answer the incoming call. To return to the first call, 
select it by using the Up Arrow key or the Down Arrow key and then press 
Resume.
•To place a new call while another call is active on the same line, press Hold, 
press New Call, and enter the number. 
Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press + on the Volume button to 
increase the volume, or press - to decrease the volume. Press Save.
Pressing the Volume button while not on a call adjusts the volume of the phone 
ringer. 
						

							Using Basic Phone Functions
Putting a Call on Hold
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Using Mute
To mute the phone microphone, speaker, or headset microphone, press Mute. The 
button lights red. Press Mute again to unmute.
Putting a Call on Hold
To put an active call on hold, pres s the Hold button/Hold softkey. A series of beeps 
or music on hold plays for the caller to indicate that the call is on hold. 
Resuming a Call
To resume a call, press the (optionally configured) flashing red line button for the 
call or press the Hold button or the Resume softkey. If you have multiple calls, all 
calls are put on hold except the active call.
Ending a Call
To end a call:
•If you are using the handset, hang up or press the EndCall softkey.
•If you are using the speakerphone, press Speaker.
•If you are using the headset, either press the Headset button (wired) or 
replace the receiver (wireless).
•Press EndCall to hang up one call, and preserve another call. If necessary, 
remove the call from hold by pressing the line button. 
						

							Using Basic Phone Functions
Transferring Calls
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Transferring Calls
You can transfer a call to another extension.
STEP 1During an active call, or with a call on hold, press Trnsfer. 
STEP  2Do one of the following:
•Enter the number to where you want to transfer the call; or
•Use the directory to choose a number from the personal directory.
STEP  3Press Dial or wait a few seconds. The call is placed on hold and a new line is 
opened to dial the number.
STEP  4Do one of the following:
•To transfer the call without waiting for the other person to answer, press 
Trnsfer after the call begins to ring and hang up. If you hang up before the 
second call rings, the transfer fails and the first call is disconnected. If you 
misdial, press the second line button again to receive a dial tone.
•To transfer after speaking privately to the other person, press 
Trnsfer at any 
time during the conversation.
Managing Call Waiting
If you are on a call when a second call comes in, you will hear a call-waiting tone 
and, or, see a flashing indicator light on the handset rest, depending on the 
configuration of your phone.
To answer the new call on the same line:
STEP 1Use the navigation button to select the call.
STEP  2Press Answer to answer the call. The call on the other line is automatically put on 
hold. 
						

							Using Basic Phone Functions
Recording a Live Call
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To return to the original call, use the following method: 
STEP 1Use the navigation button to select the call.
STEP  2Press Resume to reconnect to the call.
Recording a Live Call
If this feature is available on your phone, you can record a call.
STEP 1Press LiveRcd. This puts the other party on hold and initiates a call to the 
configured live record number.
STEP  2Press LiveRcd again to stop the recording.
Viewing and Returning Calls
You can view, edit, and return calls by looking the number up in the call history. For 
example, the IP phone screen on your IP phone notifies you if a call came in that 
was unanswered. To return the missed call, you can press Missed to view a list of 
missed calls and dial a selected number. 
To redial any call by selecting it from a call history list:
STEP 1Press Setup.
STEP  2Scroll to Call Histor y and press Select.
STEP  3Scroll to the desired list, such as Missed Calls, and press Select. 
If a call is from an outside line or a long distance number, it might be necessary to 
edit the call before returning it. For example, it might be necessary to add a prefix 
digit that your system requires for an outgoing call. You can:
•Press Dial to dial the number that called you.
•Press EditDial to edit the number before calling it, and then press Dial.