Cisco Spa525g Manual

							Getting Started
Understanding Your Phone Lines and Buttons
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Call Rtn Returns the last missed call by dialing the number that called 
you. See “Viewing and Returning Missed Calls,” on 
page 38.
Callback Plays an audio and visual notification on your phone when a 
busy or unavailable party becomes available.
cbarge Allows callers to join a shared-line call.
CFwdAll Forwards all calls to a specified number. When forwarding is 
active, press this button to cancel forwarding.
Clear Deletes an entire text or number field.
Clr DND Clears Do Not Disturb.
Confrn Initiates a conference call. See “Placing a Three-Way 
Conference Call,” on page 41.
Connect Connects to the selected item (for example, to the wireless 
network or Bluetooth device).
Copy Copies the selected item (for example, a contact in the 
Address Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call 
History list).
Dial Dials the string of numbers that you have entered, or the 
number that you have highlighted in a list such as the Missed 
Calls screen.
Directory Access your personal address book. See “Using Your 
Personal Address Book,” on page 42.
DnD Do Not Disturb; prevents incoming calls from ringing your 
phone. See “Setting Do Not Disturb,” on page 39.
Edit Opens an item so that you can edit numbers or letters, or 
enable or disable a feature.
EditDial Edits a number before dialing.
EndCall Disconnects a call.
Exit Closes the current menu Ta b l e 2 S o f t k e y  B u t t o n s
ButtonFunction 
						

							Getting Started
Understanding Your Phone Lines and Buttons
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Flash Provides hookflash functionality for three-way calling and 
call waiting services provided by the PSTN or Centrex 
service.
Forward Forwards calls coming to your phone. See “Forwarding 
Calls,” on page 39.
GPickup Allows you to pick up (answer) a call at that is ringing at 
another extension in your group. See “Picking Up a Call,” on 
page 41.
Handset Switches audio from the Cisco SPA525G2 to your Bluetooth-
enabled mobile phone. See Using Your Bluetooth-Enabled 
Mobile Phone, page 47.
Handsfree Switches audio from your Bluetooth-enabled mobile phone 
to the Cisco SPA525G2. See Using Your Bluetooth-Enabled 
Mobile Phone, page 47.
Hold Places a call on hold. 
List In some menus, shows a list of configured items (for 
example, a list of locations for weather or news).
LiveRcd  Record a phone conversation.
More View additional softkeys.
NewCall Opens new line on speakerphone to place call. 
Next Moves to the next item in a list (for example, a song in the 
MP3 Playlist).
OK Confirms a selection.
Option Displays a sub-menu of tasks for the current screen.
Paste Pastes the item you copied into a list or field.
PickUp Allows you to pick up (answer) a call that is ringing at another 
extension. See “Picking Up a Call,” on page 41.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the 
MP3 Playlist).
Redial Redials the last number that was called. Brings up the list of 
recently dialed numbers. Ta b l e 2 S o f t k e y  B u t t o n s
ButtonFunction 
						

							Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 12
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Refresh Refreshes the screen. Useful after changing a configuration 
or when you want to update information.
Remove Removes conference participant . 
RmLstC Removes Last Participant from the Conference Call 
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the IP phone screen.
Trnsfer Performs a call transfer. See “Transferring Calls,” on 
page 37.
TrnsfVM  Transfers a call to voice mail.
View Displays more information about a selected item. Ta b l e 2 S o f t k e y  B u t t o n s
ButtonFunction 
						

							Getting Started
Using the Keypad and Buttons with Menus
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Using the Keypad and Buttons with Menus
Press a softkey and keypad buttons to navigate menus and enter parameters on 
the IP phone screen. 
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example, 
to open a menu that is labeled with number 2, press 2. 
NOTEMenus and options can change depending on the software release and what is 
allowed by your phone system administrator. 
Using the Navigation Button
Use the navigation button to scroll up or down highlighting the desired menu item, 
and then press Select or the center Select navigation button to choose the 
highlighted item. 
						

							Getting Started
Entering Numbers and Text in Fields
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Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text by using the 
keypad or softkey buttons. In general, the following guidelines apply:
•Use the keypad to enter numbers and characters, pressing the key multiple 
times to select the correct number or letter. 
•Press the number key multiple times to move to a different letter under that 
number. (For example, to enter “Mary,” you would press 6 five times rapidly 
and then pause (for M); press 2 and then pause (for a), press 7 three times 
rapidly (for r), then press 9 three times rapidly (for y). 
Available characters are shown in the following table:
Press delChar to backspace and delete a character.
Press Option > Clear to remove the entire entry.
KeyCharacter Set
1 1 / :  , ! ; $ ^ |
2abc2ABC
3def3DEF
4ghi4GHI
5jkl5JKL
6mno6MNO
7pqrs7PQRS
8tuv8TUV
9wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
* . @ * & % [ ] _
#/P # + - = ( ) { } 
						

							Getting Started
Using Phone Hardware and Accessories
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Using Phone Hardware and Accessories
Using the Speakerphone
The IP phones provide a speakerphone. To use the speakerphone, press Speaker 
(the handset can be either on or off hook).
Using Wired and Wireless Headsets
The SPA IP phones support headsets from different manufacturers. For the latest 
supported models, contact your reseller. Additional information can be found at 
the manufacturer websites. 
Connecting the Headset
Each brand and type of headset might require different steps to establish a 
connection. Consult the documentation for your particular headset for more 
information:
•Bluetooth headsets—See the “Connecting Bluetooth Headsets” section 
on page 16.
•Wireless (non-Bluetooth) headsets (such as Plantronics or Jabra)—Follow 
the instructions for your product to connect the phone to the wireless 
headset base.
•Wired headsets—Connect the 2.5mm connector from the headset into the 
headset port on the right side of the IP phone.
•Electronic Hookswitch (EHS)—Some headsets enable you to answer and 
end phone calls by using controls located on the headset. The SPA525G2 
supports the following EHS capable Plantronics headsets:
-Savi W7xx series ( Savi W710, W720, W730, W740 and W745)
-CS5xx series ( CS540, CS510 and CS520) 
						

							Getting Started
Using Phone Hardware and Accessories
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Connecting Bluetooth Headsets
Your phone is Bluetooth compatible and works with Bluetooth devices such as 
headsets.
To configure the phone to work with your headset, enable Bluetooth:
STEP 1Press Setup.
STEP  2Select User Preferences > Bluetooth Configuration. 
						

							Getting Started
Using Phone Hardware and Accessories
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STEP  3With Bluetooth highlighted, press the Arrow keys to toggle Bluetooth on or off.
STEP  4Press Set.
STEP  5Create a profile for your headset. In the Bluetooth Configuration screen, scroll to 
Bluetooth Profiles. Press the Right Arrow key to enter the profile screen. You are 
not allowed to navigate to the Bluetooth profiles screen, unless Bluetooth is 
enabled and set.
STEP  6Press Scan to scan for your headset.
STEP  7In the list of found devices, select your headset and press Select to edit the profile.
STEP  8Scroll to PIN and enter the PIN for your Bluetooth headset.
STEP  9Scroll to Connect Automatically and press the Arrow key to turn to On.
STEP  10Press Connect. The profile screen displays and a check mark appears next to the 
headset if the connection was successful.
After enabling Bluetooth, set the Bluetooth mode:
STEP 1Press Setup.
STEP  2Scroll to User Preferences > Bluetooth Configuration. 
						

							Getting Started
Using Phone Hardware and Accessories
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 18
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STEP  3Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the 
following :
•Phone—Your IP phone pairs with a Bluetooth headset. Choose this option if 
you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone. 
•Handsfree—Your IP phone will operate as a handsfree device with a 
Bluetooth-enabled mobile phone.
•Both—Your Cisco IP phone uses a Bluetooth headset or operates with a 
Bluetooth-enabled mobile phone. Your IP phone will connect to only one 
device at a time (either the Bluetooth headset or the Bluetooth-enabled 
mobile phone. See Using Your Bluetooth-Enabled Mobile Phone, page 47 
for more information.
If multiple Bluetooth devices are in range of the Cisco SPA525G or SPA525G2, the 
order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and 
the device with a higher priority is activated first.
STEP  4Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile 
screen.
STEP  5Press Scan to scan for your headset. Depending on the network environment (for 
example, the number of Bluetooth devices and noise level), your Bluetooth 
headset might not appear on the found devices list. Ensure the headset is 
powered on and has Bluetooth activated, and retry the scan.
STEP  6In the list of found devices, select your headset and press Select to edit the profile.
STEP  7Scroll to PIN and enter the PIN for your Bluetooth headset.
STEP  8Scroll to Connect Automatically and press the Right Arrow key to turn to On.
STEP  9Press Connect. The profile screen displays and a check mark appears next to the 
headset if the connection was successful.
Using a Headset with Your IP Phone
Steps to use your headset with the IP phone might vary. Consult the user 
documentation for your headset for more information.
•To use a wired headset, press Headset and dial the number to place a call, 
or press the headset button to answer a ringing call.
•To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift 
the receiver off hook before speaking or listening through the headset. 
						

							Getting Started
Using the Cisco Attendant Console
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•To use a Bluetooth headset, make sure your headset is powered on. Press 
Headset on your phone (or, if supported, press Answer on your Bluetooth 
headset twice) and dial the number to place a call. Press Answer on your 
Bluetooth headset to answer a ringing call. See the user documentation for 
your Bluetooth headset for more information.
Switching Between the Handset, Headset, and 
Speakerphone
Any of these audio devices can be used during a call. Only one device can be 
used at a time. The handset can be on the hook when using the speaker or 
headset function. 
To switch from the handset to the speaker, press Speaker and place the handset 
back on the hook.
To switch from the speakerphone to a headset, press Headset.
To switch from the speaker to the handset, pick up the handset.
To switch from the headset to the speakerphone, press Speaker.
Using the Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and 
orange) programmable line buttons, and the Cisco SPA500DS provides 30 
buttons. The Cisco Attendant Console attaches to the IP phone with the 
attachment arm provided. It obtains power directly from the IP phone; it does not 
require a separate power supply. Two Cisco Attendant Console units can be 
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) 
separate lines. 
Detailed information on the installation of the Cisco Attendant Console are 
provided in the Cisco Small Business SPA500S Attendant Console Quick Star t 
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant 
Console for SPA500 Family Phones Quick Star t Guide.