Christie Digital Systems Ds+5k, Kc-8k, Dw3k-6k, Kc, Mirage S+2-4-8k, Dlv1400-dx, Matrix 4000 Users Manual

							Section 5 
Troubleshooting 
 
   User’s Manual    5-1 
 
If the projector does not appear to be operating properly, note the symptoms present and use the following guide to 
assist you. If you cannot resolve the problems yourself, contact your dealer for assistance. 
NOTE: A qualified service technician
 is required when opening the projector to diagnose any “probable cause”. 
 
 
The projector is on but there’s no display... 
1.  Was a lens cover accidentally left on? Remove lens cover. 
2.  Make sure the shutter is OPEN. 
3.  Is the lamp ignited? Check for interlock problems such as an open lamp door OR 
check for light spillage out the back. 
4.  Is the correct input selected? Check cable connections. 
5.  Check if menus appear on screen. 
6.  Can you access test patterns? Make sure there is not a full black test pattern 
selected for display—press 
Menu  to access test patterns, then cycle patterns 
with 
 keys. Check your source connections again. 
Severe motion artifacts… 
1.  Most likely there is a synchronization problem with reversed 3/2 pull-down in 
60Hz-to-24Hz film-to-digital conversion in your source. Correct at the source. 
Image appears “squeezed” or vertically stretched into center of screen 
1.  Check your Resizing selection. 
The display is jittery or unstable… 
1.  If the display is jittery or blinking erratically, ensure that the source is properly 
connected and of adequate quality for detection. With a poor quality or 
improperly connected source, the projector will repeatedly attempt to display an 
image, however briefly. 
2.  The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
3.  The sync signal may be inadequate. Correct the source problem. 
The display is faint… 
1.  Brightness and/or contrast and/or gamma may be set incorrectly.  
2.  The source may be double terminated. Ensure the source is terminated only once. 
3.  The source (if non-video) may need a different sync tip clamp location. 
5.1 Displays 
 Symptom '
  CAUSE / REMEDY: 
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  CAUSE / REMEDY:  
						

							Section 5: Troubleshooting 
5-2     User’s Manual 
    
The upper portion of the display is waving, tearing or jittering… 
1.  This can sometimes occur with video or VCR sources. Check your source. 
Portions of the display are cut off or wrap to the opposite edge… 
1.  Resizing and/or blanking may need adjustment. 
2.  The horizontal or vertical scan frequency of the input signal may be out of range 
for the projector. Refer to Section 6, Specifications for scan frequency ranges. 
The display appears compressed … 
1.  The frequency of the pixel-sampling clock is incorrect for the current source. 
2.  Resizing, vertical stretch and positioning options may be improperly adjusted for 
the incoming source signal. 
Data is cropped from edges 
1.  Check settings for Blanking. 
2.  If incoming data is still missing from the image, reduce the image size to within 
the display area available in the projector.  
Display quality appears to drift from good to bad, bad to good… 
1.  The source input signal may be of low quality. 
2.  The H or V frequency of the input may have changed at the source end. 
The display has suddenly frozen… 
1.  It’s possible that excessive voltage noise on the AC or ground input has 
interrupted the projector’s ability to lock on to a signal. Power down the projector 
and disconnect from AC. Then plug in again and power up as usual. 
Colors in the display are inaccurate… 
1.  Try Auto Setup. 
2.  The color, tint, color space, color temperature and/or other settings may require 
adjustment. 
3.  Ensure signal connections are correct. 
4.  Make sure you are using the proper channel for this source. 
Values in Color Saturation slide bars vary over time… 
1. Once defined, Color Saturation slide bar values fluctuate over time and will likely 
be different upon subsequent visits to this menu. This is normal and should be 
ignored, as these changes do not redefine the x/y coordinates or color gamut. 
The display is not rectangular… 
1.  Check leveling of the projector. Make sure that the lens surface and screen are as 
parallel to each other as possible. 
2.  Is the vertical offset correct? Adjust as necessary using the vertical offset knob. 
   Symptom '
  CAUSE / REMEDY: 
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							Section 5: Troubleshooting 
 
   User’s Manual    5-3. 
The display is “noisy”… 
1.  Display adjustment at your input source may be required. Adjust pixel tracking, 
phase and filter. Noise is particularly common on YPbPr signals from a DVD 
player. (If using a PC source, adjust using a high-frequency test pattern with one 
pixel on/off throughout.) 
2.  The video input may not be terminated. Make sure the video input is terminated 
(75Ω). If it is the last connection in a loop-through chain, the video input should 
be terminated at the last source input only. 
3.  The input signal and/or signal cables carrying the input signal may be of poor 
quality. 
4.  If the distance between the input source device and the projector is greater than 25 
feet, signal amplification/conditioning may be required. 
5.  If the source is a VCR or off-air broadcast, detail may be set too high. 
 
 
1.  If the lamp won’t ignite, there may be an interlock failure such as an open lamp 
door, or failed lamp fan. An error code will display on the status LED display 
located on the built in keypad. 
2.  If a temperature is too high (e.g. “DMD over critical temp limit”), the lamp will 
not ignite until the temperature is low enough. Cool the projector and try again. 
3.  For suspected communication failures, power-down the projector and try again.  
4.  If the lamp does not ignite after a second and third try, replace the lamp. 
1.  Try increasing the lamp power. 
2.  The DMDs may be overheated. 
3.  Replace the lamp. 
1.  Increase lamp power, if possible. 
2.  Replace the lamp. 
1.  Make sure “Intensity” is selected in the Lamp menu. Other lamp modes disable 
LiteLOC . 
2.  If the lamp power has increased to its maximum in order to maintain a LiteLOC 
setting, LiteLOC is automatically terminated. If the values shown in the Lamp 
menu indicate that the lamp power has reached this “over-drive” state, either 
reduce your LiteLOC setting or install a new lamp. 
 
1.  Make sure the Ethernet settings are valid for your site—all network devices 
should have the same subnet mask and unique IP addresses. 
2.  Make sure to save any address change, and re-boot to implement.  
If you still have trouble establishing communications with a projector added to an 
existing Ethernet network, the projector’s IP address is likely in conflict with 
another address already in use. Contact your network administrator. 
   Symptom '
  CAUSE / REMEDY: 
5.2 Lamp 
 Lamp Does Not Ignite '
 Lamp Suddenly '
 
Turns Off 
 Flicker, Shadows 
'
 
Or Dimness 
 LiteLOC
 Does Not '
  Seem To Work 
5.3 Ethernet  
						

							Section 6 
Specifications 
 
   User’s Manual     6-1 
 
NOTES: 1) Due to continuing research, specifications are subject to change without notice. 2) 
Specifications apply to all models unless otherwise noted. 
 
Resolution 
SXGA+ (1400 x 1050) for DS+5K-5Kc-8K/MirageS+2K-4K-8K/Matrix  
HD2 (1280 x 720, widescreen) for DW3K-3Kc/DW6K-6Kc 
Achievable Brightness (* all values +/-10%) 
500W 
Mirage S+2K  2000 ANSI lumens 
DLV1400-DX  2000 ANSI lumens 
1000W 
Christie DS+5K/5Kc, Mirage S+4K 5000 ANSI lumens 
Matrix 4000 4000 ANSI lumens 
DW3K/3Kc  3000 ANSI lumens 
1200W 
Christie DS+8K, Mirage S+8K  8000 ANSI lumens 
DW6K/6Kc  6000 ANSI lumens 
Contrast Ratio (ANSI, full field) 
450-600:1 ANSI, 1500-2000:1 full field all models except 
DLV1400-DX:  up to 600:1 ANSI 
 
Color Primaries (nominal) 
 
X Y 
R 0.660 0.330 
G 0.310 0.640 
B 0.145 0.065 
Colors and Gray Scale 
Resolution   10 bits  
Displayable colors  1.1billion 
Color Temperature 
Default 5800K +950K/-650K 
Range of Adjustment (see Note 1)  3200K – 9300K 
NOTE 1: Via electronic controls, with Comprehensive Color Adjustment
 turned off. 
6.1 Specifications 
  Display  ' 
						

							Section 6: Specifications 
6-2    User’s Manual 
    
%Pixels%Pixels%Pixels%Pixels0.73:1 fixed 38-809088-01 37% +/-196 69% +/-721 22% +/-153 61% +/-853
1.2:1 fixed (RP) 38-809093-01
1.2:1 fixed (FP) 38-809095-01 100% +/-525 100% +/-1050 50% +/-350 75% +/-1050
1.45-1.8:1 zoom 38-809089-01 100% +/-525 100% +/-1050 50% +/-350 75% +/-1050
1.8-2.5:1 zoom 38-809090-01 100% +/-525 100% +/-1050 50% +/-350 75% +/-1050
2.5-4.5:1 zoom 38-809091-01 100% +/-525 100% +/-1050 50% +/-350 75% +/-1050
4.5-7.3:1 zoom 38-809092-01 100% +/-525 100% +/-1050 50% +/-350 75% +/-1050Info not yet available
Maximum amount of 
projected image to one side  Lens TypeVertical Offset              (% of Half Height)Maximum amount of 
projected image above or Horizontal Offset           
(% of Half Width) Part No.
 NOTES: 1) 0% offset is equal to half the image above and below lens center (525 pixels) OR half the 
image to the left or right of lens center (700 pixels). 2) Offsets are subject to a ± 7% centering tolerance. 
 
Standard Analog RGB or YPbPr 
(Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range (See Note 2)  23.97 – 150 Hz 
Scan format  Interlaced or progressive 
Pixel Clock Rate (max.)  220 MHz max  
Signal Format  Analog RGB, YPbPr, Composite (on 
“G, PB” input and S-video (luma on 
“R/Pr/Y” input and chroma on 
“B/Pb/C” input) 
Input Levels   R, G, B, - with sync:  1.0V
p-p ±2 dB 
      R, G, B, - without sync:  0.7V
p-p ±2 dB 
     Pb, Pr  0.7
p-p ±2 dB 
Nominal Impedance   75 ohms 
 
NOTE 2: Value specifies frame rate of non-interlaced sources and field rate for 
interlaced sources. Frame/field rates higher than the maximum refresh rate of the 
panels will be displayed at a lower rate (i.e., frames will be dropped). 
 
Sync 
(Interlaced or Progressive Scan Format) 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range (See Note 3)  23.97 – 150 Hz 
Sync Type  Separate H and V, direct or swapped 
 Composite 
(bi-level, tri-level, XOR, OR) 
 Sync-On-Green/luma 
(bi-level, tri-level) 
 
Serration and /or Equalization pulses 
MacroVision for standard & 
progressive video 
Polarity (See Note 3)  Positive or Negative 
Input Levels (See Note 3)    0.5V
pp – 4.0Vpp 
DC Offset (See Note 3) ±3V 
Nominal Impedance  (See Note 3)  75 ohms 
Horizontal Sync Duty Cycle  3% min, 20% max 
NOTE 3: Does not apply to sync-on-green/luma. 
Composite Video and S-Video 
Signal Formats  Composite-video 
(CVBS), S-video Y/C)  
Video Standards    NTSC, NTSC 4.43, PAL, PAL M, 
  PAL N, PAL60, SECAM 
 
Input Levels  Composite-video:  1.0 Vp-p ±3 db (including sync tip) 
  S-video luma (Y):  1.0 Vp-p ±3 dB (including sync tip)   
  Lenses ' 
                            (optional) 
 Inputs ' 
						

							Section 6: Specifications 
 
   User’s Manual     6-3. 
  S-video chroma I:  630 mV nominal (burst) 
DC Offset ±2 V 
Nominal Impedance  75 ohms 
Return Loss (VSWR)  20 dB min (1.2:1 max.) @ 6 MHz 
DVI-I Input 
Interface Standard  DDWG DVI 1.0 
Color Space  RGB or YPbPr 
Horizontal Frequency Range  31 – 120 kHz 
Vertical Frequency Range  23.97 – 150 Hz 
Pixel Clock Rate  25 – 165 MHz 
Scan Format  interlaced or progressive 
Active Pixels per scan line  640 min., 2048 max. 
Active Lines per field / non-interlaced frame  200 min., 1536 max 
Connector type  DVI-I 
NOTE: HDCP compatible 
RS-232 Serial Input 
Connector Type  1 female 9-pin Dsub (RS232 IN) 
    1 male 9-pin Dsub (RS232 OUT) 
RS-422 Serial Input 
Connector Type  1 female 9-pin Dsub   
GPIO 
Connector Type  1 male 9-pin Dsub   
Number of I/O lines  7 
(each individually assignable as input or output) 
Power Output    +12VDC @ 200mA max. 
Output sink current (logic low)  100mA @ 1V 
Ethernet 
Connector Type  1 female RJ45 
Maximum throughput  115.2kbps 
 
Remote Control 
Number of sensors  2 
Type  IR with wired ability 
Range (using std. keypad)  100 feet 
Battery type (2 required)  AA, 1.5 V Alkaline 
Laser Diode (laser pointer)  Wavelength  670nm 
   Max. Output  1mW 
Wired Control  
Connector type  3.5mm RCA jack 
Input levels  High:  2.2 V – 5.6 V (or open)  
  Low:  -0.6 V – 0.9 V @ 1 mA  
						

							Section 6: Specifications 
6-4    User’s Manual 
    
 
 General   
 Voltage  range  
 500W models 100 – 240VAC 
 1000W models
 100 – 240VAC 
 1200W models 200 – 240VAC 
Line frequency   50 Hz – 60 Hz nominal 
Max. Inrush current  60A max. 
Current rating  
 500W models  10A @ 100V, 5A @ 200V 
 1000W models
 12A @ 100V, 8A @ 200V 
 1200W models  10A @ 200V 
Power consumption  
 500W models  1000 W max. 
 1000W models
 1600 W max. 
 1200W models  2000 W max. 
Current rating or AC input connector   15A 
Type of Connector (back of projector)  IEC 320 C14 
 
 Line Cords  
500W models   heavy duty 10’, 125VAC 15A 
 1000W models
 heavy duty 10’, 125VAC 15A 
 1200W models
 heavy duty 12’, 250VAC 15A  
 Plugs 
500W models NEMA 5-15P 
 1000W models
 NEMA 5-15P 
 1200W models
  NEMA 6-15P 
 
Type CERMAX
 Xenon 
Power    
 Mirage S+2K, DLV1400-DX, 500W 
 Mirage S+4K 
   Christie DS+5K/5Kc 
 Matrix 4000 1000W 
 Mirage S+8K, Christie DS+8K 1200W  
Adjustment Ranges  
 500W models 350 – 500W 
 1000W models 700 – 1000W 
 1200W models 800 – 1200W 
Lamp Life (typical) 
 Mirage S+2K,   1000 hrs at Max Brightness, 2000 hrs 
DLV1400-DX  when continuous running (24 
  hours/day, 7 days a week) Lamp at 
  350W continuous power mode 
Mirage S+4K,  
Christie DS+5K/5Kc,  
Matrix 4000 1000 hrs 
 
Mirage S+8K, Christie DS+8K 1000 hrs 
   Power Re
quirements '
 Lamps  ' 
						

							Section 6: Specifications 
 
   User’s Manual     6-5. 
Call for warranty information 
Operating position   Full rotation allowed about the lamp 
 axis,  ± 15 degrees minimum tilt of 
  lamp axis from horizontal 
Warm up to full brightness  10 minutes max. 
Dimensions (without lens)  26.0” x 22.3” x 12.3”  
(Including feet at min. height position) 660mm x 566mm x 313mm  
 
Weight  (without lens) 
 500W models  72 lb. Max 
 1000W models  72 lb. Max 
 1200W models  75 lb. Max 
UL 60950 and CAN/CSA C22.2. No. 60950 (2003, 1
st edition bi-national) 
IEC 60950 (1999, 3rd edition) 
CCC (China Compulsory Certification)
  
FCC CFR47, Part 15, Subpart B, Class A — Unintentional Radiation 
CISPR 22: 1997 / EN55022: 1998 — Radio disturbance characteristics for ITE 
CISPR 24 / EN55024:1998 (all parts of immunity characteristics for ITE) 
Temperature 5°C to 35°C (41°F to 95°F) 
Humidity  20% to 80%, non-condensing  
Altitude   0 – 3000 meters 
 
Temperature -40°C to 70°C (-40°F to 149°F) 
Humidity (non-condensing)  0% to 95%  
IR keypad (includes two, 1.5V AA batteries and a mini-stereo cable for conversion to 
wired) 
Line Cord  
User’s Manual 
3D Stereo Sync Cable (Mirage products only) 
y Wired remote keypad  y Ethernet, RS-232 and RS-422 communication cables 
y Two-way remote controller  y KoRE Librarian for downloading new software 
y Remote IR sensor y Ceiling Mount 
y Ceiling Mount Extension y Stacking Frame for HD8K 
y Service Manual    Size and Wei
ght '
 Safety '
 
 EMC Emissions 
'
 EMC Immunity '
 Operating Environment '
 Non-Operating  '
 Environment 
 Standard Com
ponents '
 Optional Accessories ' 
						

							Section 6: Specifications 
6-6    User’s Manual 
    
Lenses  
(SXGA+) 
0.73:1 fixed (38-809088-01) 
1.2:1 fixed 1m-3m (38-8098093-01) 
1.2:1 fixed 3m-15m  (38-809095-01) 
1.45-1.8:1 zoom (38-809089-01) 
1.8-2.5:1 zoom (38-809090-01) 
2.5-4.5:1 zoom (38-809091-01) 
4.5-7.3:1 zoom (38-809092-01) 
Optional Input Modules 
RGB500 Input Module 
RGB400 Active Loop-Through Input Module 
RGB400 Buffered Amplifier Input Module 
PC250 Analog Input Module  
Serial Digital Input Module 
DVI Input Module 
Dual SD/HD-SDI Module