Casio Qt6000 Service Manual

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Perform proper operation.
Return the mode to its original setting.
Input correct check number or assign the
proper clerk.
Reallocate memory.
Close cash drawer.
Replace journal paper.
Replace receipt paper.
Check the internal R/J printer.
Switch to another mode and then back to
the REF/REG– mode again.
Input a check number.
Input a table number.
Enter the number of customers.
Input a seat number.
Perform stock maintenance.
Perform stock maintenance.
Re-enter the PLU code.
Finalize the transaction.
Press ST key.
Enter tendered amount.
Enter amount tendered again.
Perform pickup operation.
Enter correct unit price/amount.
Perform money declaration.
Issue a guest receipt.
Perform validation operation.
Perform check print operation.
Perform check endorsement operation.
Finalize the transaction.
Allocate sufficient buffer.
Perform slip printing operation.
Insert new slip paper.
Finalize and close the check number
currently used.
Finalize and close the check number
currently used.
Operation error
Check tracking (Open mode error)
Error clerk/Error clerk in check tracking
Memory allocation over
Drawer compulsory
Journal paper end
Receipt paper end
Internal R/J printer error
Prohibit plural operation in REF/REG–
mode
Check number compulsory
Table number compulsory
Cover compulsory
Seat number compulsory
Alarm when any item drops below its
programmed minimum stock quantity
during registration.
Error when actual stock value for a
registration items is a negative value.
Scanning PLU is not found or OBR code
is mismatched.
Attempted registration whilst partial
tender operation is being done.
ST compulsory
Amount tender compulsory
Change amount exceeds the limit.
Contents of the drawer exceed the
programmed limit — Sentinel function.
H.D.L., H.A.L., L.D.L. error
Money declaration compulsory
Guest receipt compulsory
Validation compulsory
Check print compulsory
Check endorsement compulsory
Registration buffer full
Slip compulsory
Alarm when no paper is inserted in the
Slip.
Check tracking index full/near end
Check tracking memory full/near end
9. ERROR CODE LIST
9-1 Error messages
When an error occurs on a QT-6000 terminal, a buzzer sounds and the appropriate error
message appears on the main display, indicating what action to take.
The following table lists the error messages and describes the action to take.
Operator mistake.
E001 Wrong mode.
E003 Wrong operator.
E005 Insufficient memory.
E011 Close the drawer.
E012 Journal paper end.
E014 Receipt paper end.
E015 Check R/J printer.
E016 Change back to REG
mode.
E017Enter Check/TBL number.
E018 Enter Table number.
E019 Enter Number of covers.
E020 Enter Seat number.
E023 Stock running short.
E024 No stock is available.
E028 Not found PLU or C/D is
mismatch.
E029 No registration is
possible while you are in
the tender operation.
E031 Press ST key before
Finalization.
E033 Enter tendered amount.
E035 Change amount
exceeds the limit.
E036 Remove money from the
drawer.
E037 Digit or Amount
Limitation Over.
E038 Perform Money
Declaration
E040 Issue Guest Receipt.
E041 Print Validation.
E044 Print Cheque.
E045 Print Check-
Endorsement.
E046 REG Buffer Full. Please
Finalize or NB.
E047 Print bill.
E048 Insert Slip Paper and
retry.
E049 CHECK memory full.
E050 Detail memory full.
Action Meaning
Prompt message 
						

							— 80 —
Action Meaning
Prompt message
E051 CHK/TBL No. is
occupied.
E052 CHK/TBL No. is Busy.
E053 CHK/TBL No. is not
opened.
E054 Out of CHK/TBL No.
Range.
E056 Store range full.
E057 No item exists in detail.
E058 Enter post entry item.
E059 Press Eat-in or Take-out
key.
**********
E060 Printer offline.
**********
E061 Printer error
**********
E061 Printer error.
YES:Retry to print.
NO :Backup to R/J printer.
ESC:Discard data.
**********
E062 Printer paper end.
**********
E062 Printer paper end.
YES:Retry to print.
NO :Backup to R/J printer.
ESC:Discard data.
E064 Printer buffer full.
YES:Retry to print.
NO :Backup to R/J printer.
ESC:Discard data.
**********
E070 Terminal out of action.
Cannot print.
**********
E071 Target terminal printer
BF full.
YES:Retry to print.
NO :Backup to R/J printer.
ESC:Discard data.
**********
E072 Target printer terminal is
busy.Attempt is made to use the  key to open a new check
using a number that is already used for
an existing check tracking memory.
Attempt to use the same check number
whilst the specified number is being
used in the other terminal.
Check number not found
Check number range over
All check number are occupied in range.
Round repeat cannot be found in detail.
Post entry item exists in detail.
Press eat-in or take-out key.
Printer offline. “****” means ECR logical
ID and printer number.
Printer downed. “****” means ECR
logical ID and printer number.
Printer downed. “****” means ECR
logical ID and printer number.
Paper near-end/end “****” means ECR
logical ID and printer number.
Paper near-end/end “****” means ECR
logical ID and printer number.
Print buffer full at sender side
Down at target ECR which has printer
“****” means ECR logical ID and printer
number.
Printer buffer full at target ECR which
has printer
“****” means ECR logical ID and printer
number.
Busy at target ECR which has printer
“****” means ECR logical ID and printer
number.Finalize and close the check that is
currently under the number that you want to
use or use a different check number.
Use another check number or close the
check at that terminal.
Use the correct check number (if you want
to reopen a check that already exists in the
check tracking memory) or use  to open a new check.
Enter correct number.
Recall the stored data.
Enter Post entry item.
Press Eat-in or Takeout key.
The contents are printed on the backup
printer.
Follow the prompt message.
The contents are printed on the backup
printer.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message. 
						

							— 81 —
Action Meaning
Prompt message
**********
E073 Your receipt/order may
not be issued.
YES:Retry to print.
NO :Backup to R/J printer.
ESC:Discard data.
E075 Negative Balance,
cannot be finalized.
E080 Electronic Journal Full
Please clear E-Journal.
E082 ***** Illegal Data *****
E083 Cannot create E-
Journal.
Check Flash memory.
**********
E105 Check/TBL tracking
Master down. Please
call Manager!!
YES:Retry for connection.
NO :Remove it from system.
**********
E106 Check/TBL tracking
Backup master down.
Please call Manager!!
YES:Retry for connection.
NO :Remove it from system.
**********
E107 Both Master&Backup
master down. CHK/TBL
tracking or Clerk
interrupt is not available.
**********
E108 CHK/TBL Master is
removed from system.
**********
E109 CHK/TBL Backup
master is removed from
system.
E110 CHK data mismatch
between Master and
Backup master.
E130 Middle of Pick up or
Loan Press Cancel Key.
E131 Middle of 
Press Cancel Key.
E133 Middle of  Press Cancel
Key.
E134 Middle of Clerk Transfer
Press ESC Key.
E136 Middle of Separate
Check Press ESC key.
E139 Not allowed to be
negative by Minus/
Coupon key.Time out at ECR which has printer
 “****” means ECR logical ID and printer
number.
Attempted finalization when balance is
less than zero.
Electronic journal full
Illegal Electronic journal data
Electronic journal file cannot be created.
CHK master down
“****” means ECR logical ID.
CHK BM down
“****” means ECR logical ID.
CHK M/BM down
“****” means ECR logical ID.
Master down then take it off from
system “****” means ECR logical ID.
Backup master down then take it off
from system
“****” means ECR logical ID.
Data mismatch has occurred.
During picking up
During bill copy
During media change
During clerk transfer
During separate check
Credit balance error
Follow the prompt message.
Register item(s) until the balance becomes
positive amount.
Reset the electronic journal memory.
Check flash memory.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Enter proper minus/coupon amount. 
						

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Action Meaning
Prompt message
E140 Wrong menu.
E141 Press 
twice before finalization.
E145 Arrangement syntax
error.
E150 Incorrect value entry.
E151 Incorrect Key Pressed.
E152 PGM File or Memory
number does not Exist.
E164 Employee No. is not
Found in the Employee
File.
E165 Employee No. is not
Clocking-in.
E166 Employee No. is
Occupied.
E167 Incorrect Job code.
E168 Your Operation is out of
Schedule.
Please Call Manager.
E169 Work Hours Exceeded.
Please Call Manager.
E170 No Shift Remains in the
Schedule.
You cannot Clock-in.
E171 Please Break-out and
Retry.
E172 Break Hours Exceeded.
Please Call Manager.
E173 This employee is at work
now.
E174 This employee is taking
a break now.
E175 Please Clock-in/Break-
out before you sign on.
or Please Call Manager.
E176 You cannot Clock-in.
Please reset Employee
Report.
E177 Time&Attendance Data
Communication Error.
Please Call Manager.
E180 IDC FILE (1) memory
full.
Please clear IDC data.
E181 IDC FILE (2) memory
full.
Please clear IDC data.
E182 IDC FILE (3) memory
full.
Please clear IDC data.This sheet holder is prohibited by
program.
 key is not pressed
twice before finalization.
Arrangement syntax error
Incorrect entry for PGM
Linking is incorrect.
No such file, no such record
Employee No. is not set in the
Employee File.
Employee has not done CLOCK-IN
operation yet.
Employee who has done CLOCK-IN
operation attempts to operate CLOCK-
IN again.
Employee attempts to operate CLOCK-
IN with incorrect JOB code.
Employees operate CLOCK-IN/OUT in
not allowance time.
Overtime work.
There is no available shift left.
Employee attempts to operate CLOCK-
OUT whilst he/she is in a break time.
Break hours are exceeded.
Employee is at work without break.
Employee who has not done BREAK-
OUT operation attempts to operate
BREAK-IN.
Sign on after you clock-in or break out.
Employee Report has not been reset.
Time & Attendance Data communication
error.
IDC FILE (1) memory is full of items.
IDC FILE (2) memory is full of items.
IDC FILE (3) memory is full of items.Set correct sheet holder.
Follow the prompt message.
Program the arrangement again.
Enter proper value again.
Enter proper key again.
Enter file/record number again.
Enter employee number again.
Perform CLOCK-IN operation.
Enter the proper employee number again.
Enter proper job code.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message. 
						

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Action Meaning
Prompt message
E200 Insert CF Card.
E201 Format error.
E203 Insufficient memory.
E205 The file already exists.
Do you replace?
YES:Replace the file.
NO :Input new name.
E240 Customer No. is
occupied.
E241 Customer memory full.
E242 Customer not found.
E243 Illegal Site ID.
E244 Credit limit over.
E251 Magnetic card error.
E252 Enter customer name.
E253 Enter address.
E254 Enter phone number.
CF card is not inserted to the slot.
CF card data or formats illegal.
Insufficient memory is remained in CF
card.
File name duplication error
Attempt is made to set a customer that
already exists in the customer file.
Customer file becomes full.
This customer does not exist.
The site No. of the file does not coincide
with the No. of the card.
Attempt to transfer when the balance is
over than the credit limit
This card cannot be read.
This card format is illegal.
Insert CF card.
Check the CF card.
Format or use a new CF card.
Follow the prompt message.
Enter proper customer No.
Delete unnecessary customer No.
Enter proper customer No.
Swipe the proper magnetic card.
Release credit limit by OPEN2
Make minus, void, or refund operation to
decrease the balance under the credit limit.
Perform finalization or cancellation.
Swipe the magnetic card again.
Swipe the proper magnetic card.
Follow the prompt message.
Follow the prompt message.
Follow the prompt message. 
						

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9-2 Operation prompt
All prompt messages, together with descriptors and symbol characters for displaying / printing are
contained in the list below. These messages cannot be added, modified or deleted.
Meaning
Prompt message
Data cannot be printed out.
Backup to R/J printer?
Do you want to clear data?
Cancel OK?
Please wait.
Item Consolidation Mode
Non Consolidation Mode
REG Mode
REFUND Mode
REG- Mode
Training
REG2 Mode
Please Sign on.
Enter Check/Table Number.
Enter Table Number.
Enter Number of covers.
Enter Seat Number.
Perform Slip Printing.
Issue Guest Receipt.
Perform Validation Printing.
Perform Check Printing.
Perform Check Endorsement.
Operation Code?
Re_configuration...
Re_configuration end
Clock-in OK?
Clock-out OK?
Break-in OK?
Break-out OK?
Enter cash tip amount and press
 key.
Communication Error
This procedure stops system maximum 60 sec.
OK ?
Enter #Request to check the X / Z report data which cannot
be printedout.
Confirmation to reset displayed report.
Confirmation of all void operation.
Please wait. ECR now processing.
In the item consolidation mode.
Not in the item consolidation mode.
Mode change : REG mode
Mode change : REF mode
Mode change : REG– mode
Mode change : REG2 mode
Signing on a training operator
The terminal is in signed off.
CHK# compulsory
TBL# compulsory
Covers compulsory
Seat# compulsory
Slip compulsory
GUEST RCT compulsory
VLD compulsory
CHK-PRT compulsory
CHK-END compulsory
Enter secret number for REG 2 mode.
During system reconfiguration
System reconfugiration ends
Time and attendance clock-in operation
Time and attendance clock-out operation
Time and attendance break-in operation
Time and attendance break-out operation
Time and attendance tip declaration compulsory
Communication error during clock-in
Alert before flash memory clear.
Registering Non-add after RC / PD. 
						

							— 85 —
9-3 System error code
All error codes are contained in the list below. These error codes are displayed or printed on error log
report.
Error code Meaning
0010 Handler access error (software)
0011 Cannot execute handler (system configuration)
0012 Break by PC
0013 Break by ECR
0014 DSR off before receiving command packet
0015 Receive illegal command number of command packet
0016 Receive illegal character
0017 Send error (hardware)
0018 Receive error (hardware)
0019 Receive illegal data packet
0020 No response error
0021 Receive illegal command phase
0022 Received illegal packet
0023 CNET receive error
0024 Illegal termination by sender
0025 Received illegal packet during receiving data packets
0026 Not enough data packets received
0040 No “H” information
0041 No “I” information
0042 No “F” information
0044 Illegal packet format
0045 No file exists
0046 Illegal block
0047 Illegal command packet
0048 Illegal command No. (Not CMD)
0049 Illegal command No. (Not DATA)
0050 Sequence error
0051 Turn off DSR signal
0052 Received cancellation
0053 Retry over while waiting command
0054 Retry over while waiting EOT
0055 Retry over while waiting data
0056 Received EOT
0057 Retry over while waiting ACK
0058 Retry over while sending data
0059 Retry over while waiting “C”
0060 Retry over while sending response
0061 Retry over while excluding
0064 Break end
0065 Error during printing report header
0066 Error during printing report data
0067 Error during printing report data in work file
0068 Error during printing report data in consolidation file
0069 Work file clear error
0070 Consolidation file clear error
0071 Z lock error
0072 Z clear error
0073 Z lock release error
0074 Error during accumulating to consolidation file
0075 Error during copying report data from terminal memory to work
0076 Error during copying stock data to terminal memory
0077 Z lock error on satellite terminal
0078 No appropriate file is exist on satellite terminal during collection/consolidation 
						

							— 86 —
Error code Meaning
0079 Z lock release error on satellite terminal
0081 Check tracking master is removed from system.
0082 Check tracking backup master is removed from system.
0128 Parameter error / Maximum length of send error
0130 Error drive
0134 Network parameter error
0138 Detect error in core system
0140 Parameter error (record length exceeds work buffer)
0141 EOF over
0144 Calculation overflow
0145 Undefined value of n_open () mode
0146 Mismatch of type when closing network
0147 Parameter error
0152 Defined NCB is not network resource
0153 Retry over by the target busy
0155 Sequence error
0156 No port exists
0158 Target port in use
0160 Error while getting priority
0161 Fail to change temporary priority
0162 Error semaphore operation to keep resource
0163 Fail to get new sled
0164 Error while getting semaphore
0165 Error to operate semaphore
0166 Error during delay
0167 Error during termination
0168 Error when resource return
0170 Error during getting task ID
0171 No code is found while search/pick up
0172 Cannot get work buffer
0173 File opened/fail to activate task
0174 No file exists
0175 ITRON service error
0176 Cannot create file
0177 Record number error
0178 Detect error while memory area opening
0179 Detect error while returning mail box / double create error
0180 Detect error while handling memory
0190 RCB is not mail box resource
0192 Error send message ID
0194 Send message length over
0197 Ending response
0198 Time out while waiting for ending response / no receive message
0202 No free FCB
0204 Memory capacity shortage
0205 Fail to create mail box
0209 Cannot find the coincide PCB resource
0210 Cannot find the coincide RCB resource
0232 ID collision when network starts
0233 Cannot find the target ID
0235 Protocol error
0247 Stop token 
						

							— 87 —
9-4. OS Fatal Error
When a fatal error occurs during an operation of the operating system, normal operation becomes
impossible afterwards.
Therefore, the OS displays a message as shown below and stops the operation of ECR.
Such errors include errors of the OS (ITRON) itself, driver system errors, etc.
The values of Error No. and Error Code vary according to errors.
* These are intentional system halting errors to prevent a system runaway due to software. Types of errors
may be increased in the future.
OS Fatal Error !!
Error No.1
Error Code -13
1 Error No.:
Indicates the type of the error.
A different number is allocated to each of the main causes, allowing you to identify the source.
2 Error Code:
Indicates details of the error that occurred, the source device, etc.
Some codes may not have any meaning depending on the error type.
3 Error No./Error Code Correspondence Table
Error No. Error Code Description of Error Source of Error
-1 Error code returned by ITRON Semaphore acquisition error Network entry system (Net driver)
-2 Error code returned by ITRON Mailbox creation error TP thread (Net driver)
-3 Error code returned by ITRON Mailbox creation error TP thread (Net driver)
-4 Error code returned by ITRON Semaphore acquisition error TP thread (Net driver)
-5 Error code returned by ITRON Mailbox creation error TP thread (Net driver)
-6 Error code returned by ITRON Semaphore acquisition error TP thread (Net driver)
-7 Error code returned by ITRON Mailbox creation error TP thread (Net driver)
-8 Error code returned by ITRON System error when returning unused TP thread (Net driver)
memory (memory pool) area
-9 Error code returned by ITRON System error when returning unused CGS system (Net driver)
memory (memory pool) area
-10 Error code returned by ITRON System error when returning unused CGS system (Net driver)
memory (memory pool) area
-11 Error code returned by ITRON System error when returning unused CGS system (Net driver)
memory (memory pool) area
-12 Error code returned by ITRON System error when returning unused CGS system (Net driver)
memory (memory pool) area
-13 Error code returned by ITRON System error when returning unused CGS system (Net driver)
memory (memory pool) area
-20 Error code returned by ITRON Mailbox send error Network thread (Net driver)
-21 Error code returned by ITRON Mailbox creation error Network system (Net driver) 
						

							— 88 —
4 Description of Errors
(1) Semaphore acquisition error
Error No. -1 / -4 / -6
Description of phenomenon:
This is a system error in ITRON.
This phenomenon may occur when the exclusion function of ITRON is used.
Possible causes:
A software bug or an illegal operation of ITRON.
(2) Mailbox creation error
Error No. -2 / -3 / -5 / -7 / -21
Description of phenomenon:
This is a system error in ITRON.
This phenomenon may occur when a function of ITRON called Mailbox is used.
Possible causes:
A software bug or an illegal operation of ITRON.
(3) Mailbox send error
Error No. -20
Description of phenomenon:
This is a system error in ITRON.
This phenomenon may occur when a function of ITRON called Mailbox is used.
Possible causes:
A software bug or an illegal operation of ITRON.
(4) System error when returning unused memory (memory pool) area
Error No. -8 / -9 / -10 / -11 / -12 / -13
Description of phenomenon:
This is a system error in ITRON.
This phenomenon may occur when ITRON frees the reserved memory area.
This phenomenon may occur when the memory management system of ITRON is
used.
Possible causes:
An abnormality of a memory chip, an illegal operation of ITRON, or a software bug.
9-5. CPU Exceptional Error
The functions of the CPU (SH series) include exception handling. If an exception other than reset and
general interrupt (hereafter called “general exception”) occurs, the OS displays a message as shown
below and stops the operation of ECR, because the operation after that cannot be guaranteed.
The example shown below indicates the screen displayed when “reservation instruction code exception”
occurs.
The values of error no., error point and access adrs vary according to errors.
1 error no.:
Indicates the exception code of the general exception.
From this code, the operation that causes the general exception is known.
CPU Exceptional Error !!
error no. 180
error point ffffd47e
access adrs 0