Casio Exilim EX H20G User Manual

							171Appendix
The subject is out 
of focus in the 
recorded image.The image may not be focused properly. When composing the 
image, make sure the subject is located inside the focus frame.
The flash does not 
fire.1)If ?
 (Flash Off) is selected as the flash mode, change to 
another mode (page 37).
2) If the battery is dead, charge it (page 17).
3) If a BEST SHOT scene that uses ?
 (Flash Off) is selected, 
change to a different flash mode (page 37) or select a 
different BEST SHOT scene (page 52).
The ? (Flash Off) 
icon flashes red on 
the monitor screen 
and the flash does 
not fire.The flash unit may be malfunctioning. Contact a CASIO 
authorized service center or your original retailer. Note that 
though the flash will not fire, you still can use the camera for 
non-flash shots.
Camera powers 
down during Self-
timer countdown.The battery may be dead. Charge the battery (page 17).
The monitor screen 
image is out of 
focus.1) You may be using Manual Focus and have not focused the 
image. Focus the image (page 39).
2)You may be using ´
 (Macro) for scenery or portraits. Use 
Auto Focus for scenery and portrait shots (page 39).
3) You may be trying to use Auto Focus or )
 (Infinity) when 
shooting a close-up shot. Use the ´
 (Macro) for close ups 
(page 39).
There is a vertical 
line in the monitor 
screen image. Shooting a very brightly lit subject can cause a vertical band to 
appear in the monitor screen image. This is a CCD 
phenomenon known as “vertical smear”, and does not indicate 
malfunction of the camera. Note that vertical smear is not 
recorded with the image in the case of a snapshot, but it is 
recorded in the case of a movie.
There is digital 
noise in images.1) Sensitivity may have been increased automatically for a dark 
subject, which increases the chance of digital noise. Use a 
light or some other means to illuminate the subject.
2) You may be attempting to shoot in a dark location with ?
 
(Flash Off) selected, which can increase digital noise and 
make images appear coarse. In this case, turn on flash (page 
37) or use lights for illumination.
3)Shooting with a high ISO sensitivity setting or with the 
Lighting feature can cause an increase in digital noise. Use a 
light or some other means to illuminate the subject.
ProblemPossible Cause and Recommended Action
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							172Appendix
A recorded image 
was not saved.1)Camera power may have been turned off before the save 
operation was complete, which will result in the image not 
being saved. If the battery indicator shows  , charge the 
battery as soon as possible (page 19).
2) You may have removed the memory card from the camera 
before the save operation was complete, which will result in 
the image not being saved. Do not remove the memory card 
before the save operation is complete.
Though available 
lighting is bright, 
the faces of people 
in the image are 
dark.Not enough light is reaching the subjects. Change the flash 
mode setting to <
 (Flash On) for daylight synchro flash (page 
37), or adjust EV shift to the + side (page 46).
Night shots come 
out bad.Use the following BEST SHOT scenes (page 52) when shooting 
at night.
• Night Scene (for shooting night scenery only)
• Night Scene Portrait (for shooting people against night 
scenery)
Subjects are too 
dark when shooting 
images in a 
seashore or ski 
area.Sunlight reflected by water, sand, or snow, can cause 
underexposure of images. Change the flash mode setting to <
 
(Flash On) for daylight synchro flash (page 37), or adjust EV 
shift to the + side (page 46).
Digital zoom 
(including HD 
zoom and Single 
SR Zoom) does not 
work. The zoom 
bar indicates zoom 
only up to a zoom 
factor of 10.0.The digital zoom setting may be turned off. Turn on digital zoom 
(page 63).
The image is out of 
focus during movie 
recording.1) Focusing may not be possible because the subject is outside 
the focus range. Shoot within the allowable range.
2)The lens may be dirty. Clean the lens (page 158).
ProblemPossible Cause and Recommended Action
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							173Appendix
Playback
The color of the 
playback image is 
different from what 
appears on the 
monitor screen 
when shooting.Sunlight or light from another source may be shining directly 
into the lens when you are shooting. Position the camera so 
sunlight does not shine directly into the lens.
Images are not 
displayed.This camera cannot display non-DCF images recorded onto a 
memory card using another digital camera.
Images cannot be 
edited (with 
resizing, trimming, 
date/time editing, 
rotation).Note that you cannot edit the following types of snapshots.
• Snapshots created using MOTION PRINT
•Movies
• Snapshots recorded with another camera
File Deletion
A file cannot be 
deleted.1)The file may be protected. Unprotect the file (page 87).
2)“Ü Disabled” setting may be “On”. Change the setting to 
“Off” (page 149).
Hybrid-GPS
I can’t receive GPS 
waves.1)“Off” may be selected for the “GPS” setting. Change the 
“GPS” setting to “On” (page 92). Note that positioning may 
sometimes take a number of minutes to complete.
2) You are indoors, near buildings, or in some other environment 
where the camera is unable to receive waves from GPS 
satellites. In outdoor area where there is an unobstructed 
path to the sky, point the camera’s GPS antenna upwards 
toward the sky and hold it still so it can receive waves.
3)The camera stops receiving GPS waves after you turn it off 
and stop moving it. Turn on the camera.
4) GPS sensitivity will be reduced when there is a nearby device 
transmitting or receiving strong radio waves. Move the 
camera away from the device causing the problem.
5) GPS waves cannot pass through some types of glass. If you 
suspect that such glass between the camera and the sky may 
be causing the problem, move to another location where 
there is no glass.
ProblemPossible Cause and Recommended Action
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							174Appendix
Positioning takes a 
long time.1) The first positioning operation you perform with the camera 
after you purchase it, immediately after changing the “GPS” 
setting from “Off” to “On”, or after not using it for a long time 
may take a number of minutes to complete.
2) Normally, a positioning operation should take around 
10 seconds. However, changes in the positions of the GPS 
satellites, as well as the shooting location and environment 
can cause it to take longer.
3) Positioning may take longer than normal in environments 
where GPS satellite wave reception is poor (page 97).
The position 
reading is off.1) Depending on wave conditions, GPS satellite positioning is 
subject to error of hundreds of meters.
2)Performing positioning in an environment where it is difficult 
to receive GPS satellite waves and where the motion sensor 
is being influenced by magnetism can result in large errors in 
positioning readings.
3)Performing positioning for a long time with the motion sensor 
in an environment where it is difficult to receive GPS satellite 
waves can cause large errors in the positioning readings.
There is large error 
in direction 
information.1) The camera may be being affected by magnetism. Perform 
direction sensor accuracy adjustment (page 106). Also, move 
the camera away from sources of magnetism and from metal.
2) The direction sensor may not be able to perform direction 
measurements under any of the following conditions.
• Immediately after “On” is selected for the “GPS” setting 
(page 92)
• Immediately after loading the battery and turning on the 
camera
The place name is 
different from the 
location where I 
shoot an image.This can happen immediate after you turn on the camera, when 
the GPS wave condition icon (page 93) shows   (wave 
condition poor), or when there are major differences between 
you current location and the place name data stored in camera 
memory. If this happens, select “- - -” (blank) for the place name 
(page 94).
No place name 
appears on the 
camera screen.1) There may not be a landmark near your current location.
2) There may not be a name in the camera’s built-in place name 
data in the vicinity of your current location. This will be 
indicated by “- - -” (blank) appearing on the screen in place of 
place name candidates (page 95).
ProblemPossible Cause and Recommended Action
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							175Appendix
Other
The wrong date 
and time are 
displayed, or the 
wrong date and 
time are being 
stored along with 
image data.The date and time setting is off. Set the correct date and time 
(page 146).
The messages on 
the display are in 
the wrong 
language.The wrong display language is selected. Change the display 
language setting (page 147).
Images cannot be 
transferred over a 
USB connection.1) The USB cable may not be connected securely. Check all 
connections.
2) The wrong USB communication protocol is selected. Select 
the correct USB communication protocol in accordance with 
the type of device you are connecting (pages 122, 131).
3)If the camera is not turned on, turn it on.
4) Your computer may not be able to recognize the camera if 
you connect via a USB hub. Always connect directly to the 
computer’s USB port.
Language selection 
screen appears 
when the camera is 
turned on.1) You did not configure initial settings after purchasing the 
camera or the camera may have been left with a dead 
battery. Check the camera setup (pages 20, 147).
2) There may be a problem with the camera’s memory data. If 
this is the case, perform the reset operation to initialize the 
camera’s setup (page 151). After that, configure each setting. 
If the language selection screen does not re-appear when you 
turn the camera on, it means that the camera’s memory 
management data has been restored.
If the same message appears after you turn power back on, 
contact your retailer or a CASIO authorized service center.
ProblemPossible Cause and Recommended Action
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							176Appendix
The time and date 
settings configured 
the first time after 
purchasing the 
camera are reset to 
their factory 
defaults when 
remove the 
camera’s battery.Load the camera’s battery and reconfigure the time and date 
settings (page 20). Do not remove the battery from the camera 
for at least 24 hours after configuring time and date settings. 
After that, the settings will not be reset if you remove the 
battery.
• If the time and date are reset to their factory default settings 
when you remove the battery after it has been loaded for 
more than 24 hours, it could mean that the camera’s setting 
memory is defective. Contact your retailer or a CASIO 
authorized service center.
Buttons are not 
responsive right 
after the power has 
been turned on.With large capacity memory cards there is a delay after the 
power has been turned on before the buttons become 
responsive.
Display Messages
ALERTThe camera’s protection function may have activated 
because camera temperature is too high. Turn off the 
camera and wait until it cools down before trying to use it 
again.
Battery is low.Battery power is low.
Cannot find the 
file.The image you specified with the slideshow “Images” setting 
cannot be found. Change the “Images” setting (page 80) and 
try again.
Cannot register 
any more files.You are attempting to save a user BEST SHOT scene in the 
“SCENE” folder when the folder already contains 999 user 
scenes (page 54).
Card ERRORThere is something wrong with the memory card. Turn off the 
camera, remove the memory card and then reload it into the 
camera. If this message re-appears when you turn the 
camera back on, format the memory card (page 151).IMPORTANT!
• Formatting a memory card deletes all its files. Before 
formatting, try transferring recoverable files to a computer 
or some other storage device.
Check 
connections!You are attempting to connect the camera to a printer while 
the camera’s USB settings are not compatible with the USB 
system of the printer (page 115).
Files could not be 
saved because 
battery is low.Battery power is low, so an image file could not be saved.
ProblemPossible Cause and Recommended Action
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							177Appendix
Folder cannot be 
created.You are trying to record a file while there are already 9999 
files stored in the 999th folder. If you want to record more, 
delete files you no longer need (page 31).
Images are being 
transferred.
Stop transfer and 
turn off power?You are attempting to turn off power while image data is 
being transferred using the Eye-Fi card (page 135). 
LENS ERRORThis message appears and the camera turns off whenever 
lens performs some unexpected operation. If the same 
message appears after you turn power back on, contact a 
CASIO authorized service center or your original retailer.
LENS ERROR 2The Camera Shake unit may be malfunctioning. If the same 
message appears after you turn power back on, contact your 
retailer or a CASIO authorized service center.
Load paper!The printer ran out of paper while printing.
MAP ERRORMap data, place name data, and/or recommended 
photogenic spot data is corrupted. Contact your retailer or a 
CASIO authorized service center.
Memory FullMemory is full with images you recorded and/or files saved 
by editing operations. Delete files you no longer need (page 
31).
Printing ErrorAn error occurred while printing.
• The printer is turned off.
• The printer generated an error, etc.
Record ErrorImage compression could not be performed for some reason 
during image data storage. Shoot the image again.
RETRY POWER ONThe lens came into contact with an obstruction while moving. 
The camera will turn off automatically when this message 
appears. Remove the obstruction and turn power back on 
again.
SYSTEM ERRORYour camera system is corrupted. Contact your retailer or a 
CASIO authorized service center.
The card is locked.The LOCK switch of the SD, SDHC, or SDXC 
memory card loaded in the camera is in the 
locked position. You cannot store images to 
or delete images from a memory card that is 
locked.
There are no files.There are no files in built-in memory or on the memory card.
There are no 
printing images.
Set up DPOF.There are currently no files specified for printing. Configure 
the required DPOF settings (page 117).
LOCK
B
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							178Appendix
There is no image 
to register.The setup you are trying to save is for an image that cannot 
be saved as a user BEST SHOT scene.
This card is not 
formatted.The memory card loaded in the camera is not formatted. 
Format the memory card (page 151).
This file cannot be 
played.The file you are trying to access is corrupted or is a type that 
cannot be displayed by this camera.
This function 
cannot be used.This message will appear part way through an operation 
when you attempt to use a function that is not allowed in 
combination with another function.
B
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							179Appendix
Snapshot
Number of Snapshots/Movie Recording Time
Image Size 
(Pixels)Image QualityApproximate 
Image File 
SizeBuilt-in Memory 
(Approx. 14.5MB*1) 
Snapshot Recording 
CapacitySD Memory Card 
(1GB*2) Snapshot 
Recording 
Capacity
14M
(4320x3240)Fine 9.31 MB 1 103
Normal 4.86 MB 3 199
3:2
(4320
x2880)Fine 8.19 MB 1 118
Normal 4.29 MB 3 225
16:9
(4320
x2432)Fine 6.78 MB 2 142
Normal 3.57 MB 4 270
10M
(3648
x2736)Fine 6.4 MB 2 151
Normal 3.38 MB 4 286
6M
(2816
x2112)Fine 3.48 MB 4 277
Normal 1.89 MB 7 511
3M
(2048
x1536)Fine 2.0 MB 7 483
Normal 1.25 MB 11 773
VGA
(640
x480)Fine 430 KB 34 2249
Normal 290 KB 50 3335
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							180Appendix
Movies
*1
Built-in memory capacity after formatting*2The above values are based on use of a PRO HIGH SPEED SD memory card 
(Panasonic Corporation). The number of images you can save depends on the type of 
memory card you are using.
• Snapshot and movie recording capacity values are approximate and intended for 
reference only. Actual capacity depends on image contents.
• File size and data rate values are approximate and intended for reference only. Actual 
values depend on the type of image being shot.
• When using a memory card with a different capacity, calculate the number of images as a 
percentage of 1GB.
• A single movie shoot with the “For YouTube” scene can have a maximum file size of 
2048MB or a recording time of up to 15 minutes.
Image 
Quality 
(Pixels)Maximum 
File SizeApproximate Data 
Rate (Frame Rate)
Built-in Memory 
(Approx. 
14.5MB
*1) Movie 
Recording 
Capacity
SD Memory 
Card (1GB*2) 
Movie 
Recording 
CapacityFile Size of 
1-minute 
Movie
HD
1280x720Maximum 
Movie 
Size: 4 GB10.9 Megabits/
second
(30 frames/second)11 seconds12 minutes
10 seconds81.8 MB
STD
640
x480
3.8 Megabits/
second
(30 frames/second)32 seconds35 minutes
18 seconds28.5 MB
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