Canon scanner imageFORMULA ScanFront 330 User Manual

9-3
Chapter 9   Maintenance
❏Cleaning the Scanning Glass and 
Rollers
If scanned images contain streaks or scanned documents 
become dirty, the scanning glass and rollers inside the 
scanner may be dirty. Use the procedure below to clean 
them on a regular basis. 
1.Pull the lock lever toward you and then fully open the 
panel unit. 
 
CAUTION
The open/close movement of the panel unit is linked to the up/
down movement of the document eject tray. Do not press on the 
document eject tray when you open the...

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Chapter 9   Maintenance
4.Remove any dirt from the rollers using a cloth that 
has been soaked in water and thoroughly wrung out.
 
IMPORTANT
Rotate the rollers on the panel unit side while cleaning them. Do 
not rotate the rollers on the opposite side, and remove dirt on 
the visible portions only. Forcefully rotating the rollers on this 
side may cause feed errors.
5.Remove any dirt from the document holding guide 
using a cloth that has been soaked in water and 
thoroughly wrung out.
 
6.Remove...

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Chapter 9   Maintenance
❏Cleaning the Retard Roller
Use the procedure below to remove and attach the retard 
roller during cleaning or replacement. 
CAUTION
Do not use excessive force when removing or attaching the 
retard roller. Doing so may cause the roller to become 
deformed, resulting in feed errors. 
1.Open the roller cover. 
 
2.Lift up the roller lock lever a, and slide it in the 
direction of the arrow b. 
 
3.Move the retard roller in the direction of the arrow a, 
and then remove it from...

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Chapter 9   Maintenance
6.Slide the roller lock lever in the direction of the arrow, 
and then insert it into the hole of the retard roller. 
 
7.Lower the lever to lock the shaft of the retard roller 
into position. 
 
8.Close the roller cover. Make sure that you hear a 
click, which indicates the cover has returned to its 
original position. 
 
❏Cleaning the Feed Roller
Use the procedure below to remove and attach the feed 
roller during cleaning or replacement. 
CAUTION
Do not use excessive force...

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Chapter 9   Maintenance
3.Move the feed roller in the direction of the arrow a, 
and then remove it from the shaft b. 
 
4.Remove any dirt from the roller using a cloth that has 
been soaked in water and thoroughly wrung out.
 
5.Align the notch in the shaft of the roller with the shaft 
of the scanner, and place the feed roller into position. 
 
6.Move the roller lock lever in the direction of the arrow, 
and then insert it into the hole in the feed roller. 
 
7.Lower the roller lock lever to lock...

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Chapter 9   Maintenance
2.Replacing the Rollers and Document Holding Guide
When the rollers start to wear out, document feed errors such as paper jams are more likely to occur.
If document feed errors continue to occur even after cleaning the rollers, purchase an Exchange Roller Kit, and replace the rollers 
(feed roller and retard roller) and the document holding guide. 
❏Exchange Roller Kit
The Exchange Roller Kit is a kit consisting of 
replacements for the feed roller, retard roller, and...

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Chapter 9   Maintenance
2.Remove the document holding guide from the rolloer 
cover by sliding it up.
 
3.Hook the new document holding guide (four hooks) 
onto the roller cover, and slide it down to set it in 
place.
 
4.Insert the retard roller cover straight with the 
document holding guide attached.
 
❏Checking the Page Count and Resetting 
the Counter
Check the page count on the Roller Counter Reset screen 
of the Administrator Setting screen. 
IMPORTANT
The roller counter counts the number of...

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Chapter 9   Maintenance
[Roller counter reset] screen
 
Total pages scanned
This counter is for the total number of document pages fed 
by the scanner. 
Pages scanned from the previous roller 
change
This counter is for the number of document pages fed by 
the scanner since the roller was replaced and the counter 
was reset. 
3.Press the [Reset] button to reset the counter. 
 
4.Press [Close] to log out of the Administrator setting 
screen. 

Chapter 10   Troubleshooting
1. Troubleshooting ............................................. 10-2
2. Error Messages (ScanFront) ......................... 10-6
3. Error Messages (Web Menu)......................... 10-9
4. Adjusting the Touch Panel ........................... 10-11
5. Initializing ScanFront ................................... 10-13 

10-2
Chapter 10   Troubleshooting
1.Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution. 
Network, Web Menu
Cannot log in to the Web menuCauseJavaScript is disabled in the Web browser.
SolutionEnable JavaScript.
Cannot use an LDAP address 
book (cer tain users only)
CauseThe administrator has set user function restrictions. See “Restricting 
User Functions” on p. 6-10.
SolutionContact the administrator of the ScanFront.
Cannot update the...