Canon scanner imageFORMULA ScanFront 330 User Manual

							9-3
Chapter 9   Maintenance
❏Cleaning the Scanning Glass and 
Rollers
If scanned images contain streaks or scanned documents 
become dirty, the scanning glass and rollers inside the 
scanner may be dirty. Use the procedure below to clean 
them on a regular basis. 
1.Pull the lock lever toward you and then fully open the 
panel unit. 
 
CAUTION
The open/close movement of the panel unit is linked to the up/
down movement of the document eject tray. Do not press on the 
document eject tray when you open the panel unit. 
 
2.Use a commercially available air blower to remove 
any dust and paper particles that have accumulated 
inside the scanner. 
3.Use a clean, dry cloth to wipe any dirt off the 
scanning glass. 
 
Hint
There is one scanning glass for the front side of documents, and 
another for the back side. Wipe both of them clean. 
CAUTION
Do not spray water or detergent directly on the scanner. Doing 
so may damage precision mechanisms, such as the light 
source. 
IMPORTANT
Scratches on the scanning glass may cause streaks on 
scanned images, as well as feeding errors. If there are 
scratches on a scanning glass, contact your local authorized 
Canon dealer. 
Lock lever
Scanning Glass 
						

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Chapter 9   Maintenance
4.Remove any dirt from the rollers using a cloth that 
has been soaked in water and thoroughly wrung out.
 
IMPORTANT
Rotate the rollers on the panel unit side while cleaning them. Do 
not rotate the rollers on the opposite side, and remove dirt on 
the visible portions only. Forcefully rotating the rollers on this 
side may cause feed errors.
5.Remove any dirt from the document holding guide 
using a cloth that has been soaked in water and 
thoroughly wrung out.
 
6.Remove the retard roller and feed roller, and remove 
any dirt from them.
See “Cleaning the Retard Roller” on p. 9-5.
See “Cleaning the Feed Roller” on p. 9-6.
 
IMPORTANT
After you remove the retard roller and feed roller and finish 
cleaning them, make sure to reattach them to the scanner. 
7.Gently close the panel unit. Press on both sides of 
the unit until you hear a click, which indicates the unit 
is locked. 
 
8.Gently close the document eject tray. 
 
Clean the rollers 
while rotating 
them
Clean the visible 
portions
Retard Roller
Feed Roller 
						

							9-5
Chapter 9   Maintenance
❏Cleaning the Retard Roller
Use the procedure below to remove and attach the retard 
roller during cleaning or replacement. 
CAUTION
Do not use excessive force when removing or attaching the 
retard roller. Doing so may cause the roller to become 
deformed, resulting in feed errors. 
1.Open the roller cover. 
 
2.Lift up the roller lock lever a, and slide it in the 
direction of the arrow b. 
 
3.Move the retard roller in the direction of the arrow a, 
and then remove it from the shaft b. 
 
4.Remove any dirt from the roller using a cloth that has 
been soaked in water and thoroughly wrung out.
 
5.Place the roller in the roller compartment inside the 
roller cover, and then align the notch in the roller with 
the shaft of the scanner. 
  
						

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Chapter 9   Maintenance
6.Slide the roller lock lever in the direction of the arrow, 
and then insert it into the hole of the retard roller. 
 
7.Lower the lever to lock the shaft of the retard roller 
into position. 
 
8.Close the roller cover. Make sure that you hear a 
click, which indicates the cover has returned to its 
original position. 
 
❏Cleaning the Feed Roller
Use the procedure below to remove and attach the feed 
roller during cleaning or replacement. 
CAUTION
Do not use excessive force when removing or attaching the feed 
roller. Doing so may cause the roller to become deformed, 
resulting in feed errors. 
1.Open the roller cover. 
 
2.Lift up the roller lock lever a, and slide it in the 
direction of the arrow b. 
  
						

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Chapter 9   Maintenance
3.Move the feed roller in the direction of the arrow a, 
and then remove it from the shaft b. 
 
4.Remove any dirt from the roller using a cloth that has 
been soaked in water and thoroughly wrung out.
 
5.Align the notch in the shaft of the roller with the shaft 
of the scanner, and place the feed roller into position. 
 
6.Move the roller lock lever in the direction of the arrow, 
and then insert it into the hole in the feed roller. 
 
7.Lower the roller lock lever to lock the feed roller into 
position. 
 
8.Close the roller cover. Make sure that you hear a 
click, which indicates the cover has returned to its 
original position. 
  
						

							9-8
Chapter 9   Maintenance
2.Replacing the Rollers and Document Holding Guide
When the rollers start to wear out, document feed errors such as paper jams are more likely to occur.
If document feed errors continue to occur even after cleaning the rollers, purchase an Exchange Roller Kit, and replace the rollers 
(feed roller and retard roller) and the document holding guide. 
❏Exchange Roller Kit
The Exchange Roller Kit is a kit consisting of 
replacements for the feed roller, retard roller, and 
document holding guide. For details, contact your local 
authorized Canon dealer or service representative.
Product name: Exchange Roller Kit
Product code: 4593B005
 
IMPORTANT
 The rollers and the document holding guide are consumable 
parts. When the total number of pages scanned with the 
rollers reaches 100,000 pages, purchase an Exchange Roller 
Kit and replace the parts. (See “Checking the Page Count and 
Resetting the Counter” on p. 9-9.)
 When the rollers start to wear out, problems such as paper 
jams and improper document feeding become more likely to 
occur. If this happens, replace the rollers regardless of the 
page count.
 Make sure to reset the roller counter after replacing the rollers.
❏Replacement Method
For details on how to replace the feed roller and retard 
roller, see p. 9-5 and p. 9-6.
Replacing the Document Holding Guide
1.Open the retard roller cover, and pull it out straight.
 
Retard 
roller
Feed 
rollerDocument 
holding 
guide 
						

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Chapter 9   Maintenance
2.Remove the document holding guide from the rolloer 
cover by sliding it up.
 
3.Hook the new document holding guide (four hooks) 
onto the roller cover, and slide it down to set it in 
place.
 
4.Insert the retard roller cover straight with the 
document holding guide attached.
 
❏Checking the Page Count and Resetting 
the Counter
Check the page count on the Roller Counter Reset screen 
of the Administrator Setting screen. 
IMPORTANT
The roller counter counts the number of pages fed by replaced 
rollers. Make sure to reset the counter when you replace the 
rollers since this enables a warning telling you when the page 
number limit has nearly been reached and the roller needs to be 
replaced.
1.Log in to the Administrator setting screen. 
 
2.Press the [Roller counter reset] button to display the 
[Roller counter reset] screen. 
  
						

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Chapter 9   Maintenance
[Roller counter reset] screen
 
Total pages scanned
This counter is for the total number of document pages fed 
by the scanner. 
Pages scanned from the previous roller 
change
This counter is for the number of document pages fed by 
the scanner since the roller was replaced and the counter 
was reset. 
3.Press the [Reset] button to reset the counter. 
 
4.Press [Close] to log out of the Administrator setting 
screen. 
						

							Chapter 10   Troubleshooting
1. Troubleshooting ............................................. 10-2
2. Error Messages (ScanFront) ......................... 10-6
3. Error Messages (Web Menu)......................... 10-9
4. Adjusting the Touch Panel ........................... 10-11
5. Initializing ScanFront ................................... 10-13 
						

							10-2
Chapter 10   Troubleshooting
1.Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution. 
Network, Web Menu
Cannot log in to the Web menuCauseJavaScript is disabled in the Web browser.
SolutionEnable JavaScript.
Cannot use an LDAP address 
book (cer tain users only)
CauseThe administrator has set user function restrictions. See “Restricting 
User Functions” on p. 6-10.
SolutionContact the administrator of the ScanFront.
Cannot update the settings in 
the Web menu
CauseThe ScanFront is being used or a user has not logged out. 
SolutionCheck the ScanFront status and then try again. 
CauseThe Web browser has become unstable.
SolutionDelete the cache and cookies and reset the settings of the Web browser.
Cannot access the Web menu
CauseThe IP address assigned from the DHCP server has changed. 
SolutionContact the administrator of the ScanFront, and check the IP address 
assigned to the ScanFront. 
Cannot create a new folder 
(shared folder/FTP server)
CausePermission to write to the shared folder has not been granted for the 
user name and password that were entered. 
SolutionContact the administrator of the shared folder.
Specifying a mail address as the 
address and then star ting 
scanning results in an error
CauseThe mail server settings have not been registered, or have been deleted. 
SolutionContact the administrator of the ScanFront.
Cannot edit the address book/
job buttons (certain users only)
CauseThe administrator has set user function restrictions. See “Restriction to 
Edit” on p. 6-11.
SolutionContact the administrator of the ScanFront.
Can only select cer tain 
destinations. For example, can 
only select shared folders 
(certain users only)
CauseThe administrator has set user function restrictions. 
SolutionContact the administrator of the ScanFront.
Cannot connect to an FTP 
server that can be accessed 
from outside the company
CauseThe scanner cannot connect to an FTP server that requires firewall 
settings to be configured.
SolutionUse an FTP server that does not require firewall settings to be 
configured.