Canon scanner imageFORMULA DRM160II User Manual

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4Click [OK] to close the scanner properties.
Removing the Document Feed Tray
When you will store or otherwise not use the scanner for a long period 
of time, remove the document feed tray.   

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 Troubleshooting
Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your 
local authorized Canon dealer.
Problem 1 The scanner will not turn on.
Solutions Confirm that the AC adapter is plugged firmly into a 
power outlet.
Problem 2 The scanner is not recognized.
Solutions (1) Confirm that the scanner is properly connected to 
the computer with a USB cable.
(2) Confirm that the scanner is...

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Problem 6 Pages are missing.
Solutions When the scanner driver’s [Scanning Side] setting is 
[Skip Blank Page], documents with very little black may 
be unintentionally skipped. Decrease the Set the 
likelihood of skipping blank page value (When you 
want to delete the images of the blank pages in two-
sided documents on P. 59) or set the [Scanning Side] 
to another mode, such as simplex or duplex. 
If pages are skipped due to the document double 
feeding, see Problem 7 Documents jam (or double-...

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Problem 11 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large 
amount of the computer’s memory, scanning may stop 
because of insufficient memory. Although this depends 
on the computer’s memory size, the possibility of 
insufficient memory increases if any of the following 
scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the 
[Page Size]. Alternatively, the page size is set...

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Software Troubleshooting
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch and 
CapturePerfect).
If scanning is too slow
(1) Close other running programs, if any.
(2) Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
(3) When insufficient hard disk space is available, the scanner may 
be unable to...

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Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination be 
changed?
Images are saved to the following locations, according to program 
settings.
For example, save locations such as the following can be set in 
CaptureOnTouch.
CaptureOnTouch
 For Scan First scanning, files are saved in the folder specified on the 
Output Settings screen.
 For selected job scanning, files are saved in the folder specified on 
the [Output setting] during job...

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CapturePerfect
The rules for the file names of scanned images and the folder in which 
scanned images are saved can be set and then applied during 
scanning. For details, see the “Operating Guide” or help of 
CapturePerfect.
How do I scan half-folded documents (folio scanning)?
Fold the document in half, and set it in the scanner with the fold at the 
right. Specify half-size document (the size after folding) and select 
[Folio] for the [Scanning side], select [Non Separation Feeding Mode] 
in the...

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Clearing a Paper Jam
When paper jams are detected during scanning, the following error 
codes are displayed in the scanner’s display panel and scanning is 
interrupted.
When a paper jam or double feed occurs during scanning, use the 
following procedures to clear them.
CAUTION
Be careful when removing jammed paper. take care not to cut your 
hand on the edges of the paper.
1Remove any documents that have been left in the eject 
tray.
2Pull the OPEN lever and pull open the front unit toward 
you.
Hint...

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IMPORTANT
Make sure to pull the document out carefully, without applying too 
much force. If the jammed paper tears while you are pulling it out, 
make sure to remove any remaining pieces from inside the 
scanner.
4Close the front unit by gently pushing it up on both sides 
until it clicks into place. Make sure that the front unit is 
completely closed by pushing until you hear a click.
After removing the jammed paper, check to see if the last page 
was scanned correctly, and then continue scanning....

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Uninstalling the Software
If the ISIS/TWAIN driver, CaptureOnTouch or CapturePerfect is not 
operating normally, follow the procedure below to uninstall them. 
Then, re-install the software from the Setup disc. (See p. 7)
IMPORTANT
Log on to Windows as an Administrator.
1From the Windows task bar, click the [Start] button and 
then [Control Panel].
2Click [Uninstall a program] ([Add or Remove Programs] in 
Windows XP).
The [Uninstall or change a program] dialog box appears.
3From the Programs list,...