Canon scanner imageFORMULA DRM160II User Manual

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4Click [OK] to close the scanner properties.
Removing the Document Feed Tray
When you will store or otherwise not use the scanner for a long period 
of time, remove the document feed tray.   
						

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 Troubleshooting
Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your 
local authorized Canon dealer.
Problem 1 The scanner will not turn on.
Solutions Confirm that the AC adapter is plugged firmly into a 
power outlet.
Problem 2 The scanner is not recognized.
Solutions (1) Confirm that the scanner is properly connected to 
the computer with a USB cable.
(2) Confirm that the scanner is turned on. See the 
previous problem (1) if the scanner does not turn 
on.
(3) The computer’s USB interface may not support the 
scanner. The scanner cannot be guaranteed to 
work with all USB interfaces.
(4) Confirm that the supplied USB cable is used to 
connect the scanner to the computer. The scanner 
cannot be guaranteed to work with all available 
USB cables.
(5) If the scanner is connected to the computer via a 
USB hub, try removing the hub and connecting 
directly to the computer.Problem 3 Documents feed askew (scanned images are 
slanted).
Solutions (1) Align the document guides to fit the documents as 
closely as possible, and load the documents so that 
they feed straightly.
(2) Open the document feed extension support and 
place the document.
(3) Enable [Automatically straightens skewed] (or 
[Deskew]) in the scanner driver settings.
(4) If many pages have been scanned since roller 
cleaning, clean the rollers. If documents still feed 
askew, roller replacement or other maintenance 
may be needed. See “Maintenance” on p. 80 for 
roller replacement procedures.
Problem 4 Both sides are not scanned even when the Duplex 
scanner driver setting is enabled.
Solutions When you scan using a job registered with 
CaptureOnTouch, the registered job settings have 
priority over the scanner driver settings. Edit existing 
job settings, or create a new job using the desired 
scanning conditions.
Problem 5 If white lines or streaks appear in scanned images.
Solutions Clean both sides of the scanner glass, and the rollers. 
If a sticky substance such as glue or correction fluid is 
found, carefully wipe with just enough pressure to clean 
the area where the lines appear. If the problem cannot 
be solved by cleaning, the internal glass may be 
scratched. Contact your local authorized Canon dealer. 
						

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Problem 6 Pages are missing.
Solutions When the scanner driver’s [Scanning Side] setting is 
[Skip Blank Page], documents with very little black may 
be unintentionally skipped. Decrease the Set the 
likelihood of skipping blank page value (When you 
want to delete the images of the blank pages in two-
sided documents on P. 59) or set the [Scanning Side] 
to another mode, such as simplex or duplex. 
If pages are skipped due to the document double 
feeding, see Problem 7 Documents jam (or double-
feed).
Problem 7 Documents jam (or double-feed).
Solutions (1) If the roller has been installed correctly, clean it if 
necessary.
(2) Proper scanning may not be possible when 
document pages stick together due to static 
electricity. Fan the documents before you load 
them.
(3) Set the scanner to non separation mode, and 
manually feed the scanner one page at a time.
Problem  8 Scanned images are saved in TIFF instead of JPEG 
format.
Solutions When documents are scanned with CapturePerfect 
while [Color Mode] is set to [Detect automatically] in the 
scanner driver, documents detected as black and white 
are automatically saved in TIFF format, even if the file 
type is specified as JPEG format. This occurs because 
JPEG format does not support black and white binary 
format images. If you want to save all images in JPEG 
format, change the scanning [Color Mode] to either [24-
bit Color] or [256-level Gray].Problem  9 Multiple pages of scanned images cannot be saved 
to a single file.
Solutions  Depending on the file format, multiple scanned image 
pages cannot be saved as a single file with 
CaptureOnTouch.
 When you select [Scan Batch to File] from the [Scan] 
menu in CapturePerfect, a dialog box appears with a 
[Multi Page Settings] pull-down that allows you to 
select [Single Page]. If you select [Single Page] here, 
each page of a multi-page document is saved as a 
separate image file. To save multiple pages to a 
single image file, select [Multi Page (All Pages)].
Problem 10 All of the placed documents have been scanned, 
but the scanned image does not appear on the 
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is 
selected as the feeding method on the scanner drivers 
Detail Settings screen, a scanning operation will not 
continue after all of the documents are fed, as the 
scanner awaits additional documents to be fed. You 
can finish the operation and send the scanned images 
to the application by pressing the Stop button on the 
operating panel.
File type Processing for multiple pages
BMP (Windows 
only), JPEGScanned images are always saved one 
page per file.
PPTX 
(Windows only)Multi-page images are always saved to 
a single file.
TIFF, PDFYou can save multiple pages to a single 
file by clicking   and selecting [Save 
all pages as one file] in the displayed 
dialog box. 
						

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Problem 11 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large 
amount of the computer’s memory, scanning may stop 
because of insufficient memory. Although this depends 
on the computer’s memory size, the possibility of 
insufficient memory increases if any of the following 
scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the 
[Page Size]. Alternatively, the page size is set to 
[Scanner’s Maximum].
 A high resolution (600dpi etc.) is specified for [Dots 
per inch].
If an error message appears due to insufficient memory 
while scanning is in progress, exit the application, 
change the scanning conditions (e.g. reduce the 
resolution or page size) and then try scanning again. In 
addition, the amount of memory used can be contained 
by turning off [Moire Reduction] and [Prevent Bleed 
Through/Remove Background] if they are set to on. 
						

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Software Troubleshooting
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch and 
CapturePerfect).
If scanning is too slow
(1) Close other running programs, if any.
(2) Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
(3) When insufficient hard disk space is available, the scanner may 
be unable to create the necessary temporary files for scanned 
data. Delete unneeded data on the hard disk to free up more 
space.
(4) Scanning is slow if the computer’s USB port is not Hi-Speed USB 
2.0 compliant.
(5) If using a common USB cable that is not Hi-Speed USB 2.0 
compliant, replace the cable with the supplied compliant cable.
(6) When the scanner is connected to the computer via a USB hub 
that is not Hi-Speed USB 2.0 compliant, remove the hub and 
connect the scanner directly to the computer.
If scanned image files cannot be opened in an application
(1) Scanned images saved as multi-page TIFF files can be opened 
only by programs that support this file format.
(2) Images saved as compressed TIFF files (single- as well as multi-
page) can only be opened by programs that support the 
compressed format. This can occur with programs that are not 
compatible with CaptureOnTouch or CapturePerfect. In this case, 
select “None” as the image file compression format before 
scanning. 
						

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Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination be 
changed?
Images are saved to the following locations, according to program 
settings.
For example, save locations such as the following can be set in 
CaptureOnTouch.
CaptureOnTouch
 For Scan First scanning, files are saved in the folder specified on the 
Output Settings screen.
 For selected job scanning, files are saved in the folder specified on 
the [Output setting] during job registration.
CapturePerfect
 During normal scanning operations such as single-page scanning, 
the image file save destination can be specified each time scanning 
is performed.
 When scanning using a registered job, files are saved to the folder 
specified by the job settings.
How are the scan settings configured?
CaptureOnTouch
 For Scan First scanning, click [Scanner setting] on the first (top) 
screen to display available scan settings.
 For selected job scanning, click [Scanner setting] during job 
registration to display available scan settings.
CapturePerfect
 For normal scanning, click [Scanner Setting] from the [Scan] menu 
to open the scanner driver setting screen, and make settings there.
 Scan job settings are made for each job.
How do I save multiple pages in one file, or save one file per 
page?
When scanned images are saved in BMP (PICT) or JPEG format, 
each image is always saved in a separate file.
When scanned images are saved in PDF or TIFF format, you can 
specify multi- or single-page files. See also “Problem 9” in “Common 
Problems and Solutions”.Can I copy or back up scanner setting configurations?
CaptureOnTouch
Scanner settings are backed up from the Environment settings. See 
also the following question, “Can I copy or back up CaptureOnTouch 
settings?”.
CapturePerfect
Scanner setting configurations cannot be copied or backed up in 
CapturePerfect.
Can I copy or back up CaptureOnTouch settings?
The setting configurations can be backed up and restored using 
[Back Up/Restore] on the [Basic settings] tab on the [Environmental 
settings] dialog box.
What rules apply to scanned image file names?
In CaptureOnTouch, scanned image file names are constructed 
according to the settings in the [File name settings] dialog box.  This 
dialog box appears when you click   on the [File name] on the Scan 
First output settings screen, and on the [Output setting] tab on the 
Register new job screen.
Scanned image file names are constructed partly or wholly according 
to the following three settings in the dialog box.
A sample file name is displayed as the [File name] in the [File name 
settings] dialog box.Setting Description
Start file name 
with character 
stringAny specified text string to be included in the file 
name.
Add date and 
timeAppends the date and time to file names. Select 
the date format from the list box. YYYY = year, 
MM = month, and DD = day of month. The time 
is appended after the date.
Add counter to 
file nameAppend serial numbers in the order of scanned 
image saving. Specify the number of digits and 
starting number. 
						

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CapturePerfect
The rules for the file names of scanned images and the folder in which 
scanned images are saved can be set and then applied during 
scanning. For details, see the “Operating Guide” or help of 
CapturePerfect.
How do I scan half-folded documents (folio scanning)?
Fold the document in half, and set it in the scanner with the fold at the 
right. Specify half-size document (the size after folding) and select 
[Folio] for the [Scanning side], select [Non Separation Feeding Mode] 
in the [Feeding] tab, then scan. For details, see p. 30.
How can I skip blank pages, and scan only non-blank pages?
Specify [Skip Blank Page] on the scanner driver setting screen, then 
scan.
How do I scan cards?
Set a card in landscape orientation in the scanner. Specify the same 
size as the card (or [Match original size]), then scan. For details, see 
p. 29.
Is it possible to add or insert images in a scanned image file?
CapturePerfect includes a function to add or insert pages in scanned 
image files. Refer to the CapturePerfect Operation Guide for details.
How do I paste OCR results from CapturePerfect into Excel or 
Word?
After scanning with OCR recognition enabled in CapturePerfect, click 
[Modify Barcode/OCR] in the [Edit] menu to open the [Modify Barcode/
OCR] dialog box, where you can copy the text in the [OCR Characters] 
box. Alternatively, PDF files that were scanned with OCR enabled can 
be opened with an application, where the desired text can be copied.
How do I load and scan documents with mixed sizes?
Set [Page Size] to [Match original size] (or [Detect automatically) on 
the scanner driver setting screen, then scan. For details, see p. 60 
(see p. 62).
What is the best way to scan business cards or photos?
Set [Page Size] to [Match original size] (or [Detect automatically) on 
the scanner driver setting screen, then scan. Alternatively, register the 
size of the cards or photos to be scanned. For details, see p. 29.How do I print scanned data?
CaptureOnTouch
 For Scan First scanning, select [Print] on the Output Method 
selection screen.
 For selected job scanning, select [Print] as the [Output method 
selection] when registering the job.
CapturePerfect
Scan using the [Scan Batch to Printer] function. Alternatively, register 
a job with a printer selected as the output destination.
How do I save scanned data in a shared folder?
CaptureOnTouch
 For Scan First scanning, select [Save to folder] on the output method 
selection screen, and specify the shared folder as the save 
destination on the Output Setting screen.
 For selected job scanning, select [Save to folder] in [Output method 
selection] during job registration, and specify the shared folder as 
the save destination on the Output Setting screen.
CapturePerfect
Scan using the [Scan Batch to File] (or [Scan Page]) function. 
Alternatively, register a job with the output destination as a file, and set 
the save destination to the shared folder.
How can I attach scanned data to an e-mail (or send it as e-mail)?
CaptureOnTouch
 For Scan First scanning, select [Attach to E-mail] on the output 
method selection screen.
 For selected job scanning, select [Attach to E-mail] as the [Output 
method selection] when registering the job.
CapturePerfect
Scan using the [Scan Batch to Mail] function. Alternatively, register a 
job with the output destination as e-mail. 
						

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Clearing a Paper Jam
When paper jams are detected during scanning, the following error 
codes are displayed in the scanner’s display panel and scanning is 
interrupted.
When a paper jam or double feed occurs during scanning, use the 
following procedures to clear them.
CAUTION
Be careful when removing jammed paper. take care not to cut your 
hand on the edges of the paper.
1Remove any documents that have been left in the eject 
tray.
2Pull the OPEN lever and pull open the front unit toward 
you.
Hint
The “C” error code appears in the operating panel when the front 
unit is open.
3Remove the jammed document.
Paper jam error code 
						

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IMPORTANT
Make sure to pull the document out carefully, without applying too 
much force. If the jammed paper tears while you are pulling it out, 
make sure to remove any remaining pieces from inside the 
scanner.
4Close the front unit by gently pushing it up on both sides 
until it clicks into place. Make sure that the front unit is 
completely closed by pushing until you hear a click.
After removing the jammed paper, check to see if the last page 
was scanned correctly, and then continue scanning.
Hint
When the [Rapid recovery system] check box is enabled in the 
scanner driver settings screen, you can resume a scanning operation 
even if it is interrupted by a paper jam by removing the document and 
resuming from the document that was being fed when the interruption 
occurred.
As the image of the document that was being fed at the time of the 
interruption may not be saved in such cases, be sure to verify the last 
scanned image before resuming the operation. 
						

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Uninstalling the Software
If the ISIS/TWAIN driver, CaptureOnTouch or CapturePerfect is not 
operating normally, follow the procedure below to uninstall them. 
Then, re-install the software from the Setup disc. (See p. 7)
IMPORTANT
Log on to Windows as an Administrator.
1From the Windows task bar, click the [Start] button and 
then [Control Panel].
2Click [Uninstall a program] ([Add or Remove Programs] in 
Windows XP).
The [Uninstall or change a program] dialog box appears.
3From the Programs list, select the software you want to 
remove and then click [Remove].
The delete confirmation screen appears.
4Click [Yes].
Uninstallation of the software is now complete.
No uninstaller is provided for OS X drivers. To uninstall, use Finder 
to delete the following files.
/Library/Image Capture/TWAIN Data Sources/DRM160
/Applications/CaptureOnTouch DR-M160