Canon recording software RM9 V10 User Manual

							Contents
11
Chapter 7Operation and Management
Storage Server Health Check.................................................................................. 108
Events Indicating Errors or Warning Levels and Corresponding Actions ........................ 108
Status Bar.......................................................................................................................... 109
System Information ........................................................................................................... 109
Disk Space Management (Important)...................................................................... 110
Chapter 8Backup
Backing up data....................................................................................................... 114
Destinations of the Backup Files....................................................................................... 114
Notes on Backup .............................................................................................................. 114
How to Restore a Backup........................................................................................ 115
Restoring from Backup Data............................................................................................. 115
Chapter 9Troubleshooting
Actions Required When Recording Errors Occur .................................................... 118
Solutions When Viewer Problems Occur ................................................................ 118
Viewer and Video windows ............................................................................................... 118
Timeline ............................................................................................................................. 120
[Extract Video] .................................................................................................................. 120
Recording ......................................................................................................................... 120
Connection Problems........................................................................................................ 120
Error Messages ....................................................................................................... 121
Messages Displayed in the Viewer ................................................................................... 121
Messages Recorded in the Log Files ............................................................................... 125
Event Information .................................................................................................... 128
Appendix
Create a Shortcut Icon for Starting the Viewer ........................................................ 130
Camera Maintenance .............................................................................................. 130
About the Latest Camera Firmware .................................................................................. 130
Update the Firmware ........................................................................................................ 130
How to Check the Version ....................................................................................... 131
Checking the Version of the Viewer .................................................................................. 131
Checking the Version of the Storage Server ..................................................................... 131
Functional Limitations for MPEG-4 and H.264 formats ........................................... 131
Using the AXIS Q7404/Q7401 ................................................................................ 132
Supported Firmware ......................................................................................................... 132
Usage Precautions............................................................................................................ 132
Functional Limitations ....................................................................................................... 132
Index........................................................................................................................ 134 
						

							12 
						

							Chapter 1
Introduction
❏System requirements (operating environment, supported cameras, license conditions)
❏System configuration and design guidelines
❏RM-Lite specification comparison 
						

							14
For High-reliability/H.264 Video Format Systems
Operating Environment
Storage ServerViewer
CPU Intel Xeon 3060, Intel Core 2 Duo 2.4 GHz or 
higher, or an Intel CPU of equivalent class that 
meets the following requirements:
Clock: 2.4 GHz or higher
L2 cache: 4 MB or greater
Number of cores: 2 or moreIntel Core i5 750 2.67 GHz or higher 
Memory 2 GB or greater
Hard disk Interface: SAS / SATA
Cache: 16 MB or greater
Spindle speed: 7200 rpm or faster
100 MB is required for installation (an additional 
500 MB is required if .NET Framework 3.5 SP1 is 
not installed)
Additional space for recording files and other files 
(the actual space required depends on the 
number of cameras and the recording settings)
We recommend that you use separate hard disk 
drives for the OS and the recording data.
The hard disk drive for the recording data should 
have a capacity of 1 GB or greater.100 MB is required for installation (an additional 
500 MB is required if .NET Framework 3.5 SP1 is 
not installed)
Additional space for saving extracted video files, 
as required.
Network controller 1000 BASE-T or similar, 1 Gbps transfer speed
Display — 1280 × 1024 resolution or higher
16-bit colors or greater
Graphics — NVIDIA GeForce GT 220 or higher, or a graphics 
card of equivalent class that meets the following 
requirements:
Video memory size: 1 GB or greater
Memory interface width: 128-bit or larger
Memory clock: 790 MHz or higher
Others — Audio support is required for audio playback 
(p. 102).
Operating system Windows Server 2008 Standard Edition (Service Pack 2) 32-bit or 64-bit version
Windows Server 2008 R2 Standard Edition (Service Pack 1) 64-bit version
Windows Vista Ultimate/Business/Enterprise (Service Pack 2) 32-bit or 64-bit version
Windows Vista Home Premium (Service Pack 2) 32-bit or 64-bit version
Windows 7 Ultimate/Professional/Enterprise (Service Pack 1) 32-bit or 64-bit version
Windows 7 Home Premium (Service Pack 1) 32-bit or 64-bit version
Language support Japanese, English, French, German, Italian, and Spanish
Multi-Language Windows is not supported. 
						

							
Operating Environment
15
Introduction
1
Important
• The system requirements described above are the minimum configuration, assuming the following operating environment:
 If you need to operate a high-reliability system (such as for 24-h our operation) in a system environment, we recommend that yo u use a 
server operating system on the computer that is used for the Storage Server.
 When high-reliability operation is required (such as for 24-hour op eration, and high frequency disk access) we strongly recomm end 
that you use a high-reliability SAS hard disk. Using a low-reliability SATA hard disk may result in a disk error in a one to tw o year period. 
Therefore, you may need to check the disk for errors on a regular  basis, using features such as scan disk. In such a case, reco rding 
performance may suffer during checking, due to the increased load on the disk.
 With systems intended for users requiring high-reliability/H.264,  when operating both the Storage Server and the Viewer on one 
computer, the operating environment must satisfy the requirements  for both the Storage Server and the Viewer. However, to help 
ensure stable operation, we recommend that you use separa te computers for the Storage Server and for the Viewer.
*1 Number of cameras selected in [Motion Detection 
Using]>[Storage Server] for motion detection recording.
*2 Total number of all types of events.
*3 Assumes a standard resolution ([Image Quality] setting is [3]) and that the receive size and display size are the same. If th e receive 
size and display size are different, performance ma y decrease due to an increase in processing load.
*4 If multiple image sizes are combined on a system, the equivalent sizes are four 320 x 240 images for 640 x 480, and eight 320  x 240 
images for 1280 x 960. For example:
*5 The number of videos you can display at once depends on the amount  of memory available. If there is not enough memory, you will 
not be able to display videos.
Storage Server Maximum recording/playback data rate 80 Mbps
Overall recording frame rate 1280 fps or  slower (640 fps or slower when 
recording audio)
Maximum number of cameras with motion 
detection *
110
Maximum events processed *
220,000 events per day
Viewer Estimated display frame rate *
31280 x 960: 40 fps *4
640 x 480: 80 fps *4
320 x 240: 320 fps
Total number of simultaneously displayable 
MPEG-4 and H.264 videos 6 or less*
5 
1280 x 960 (10 fps)equivalent to 80 fps (10 fps x 8)
640 x 480 (20 fps)equivalent to 80 fps (20 fps x 4)
320 x 240 (160 fps)160 fps (same as original)
Total of 320 fps (80 + 80 + 160) 
						

							
16
For Small-scale Systems (Both Storage Server and Viewer Installed)
Storage Server
CPU Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equivalent class that meets the following  requirements:
Clock: 2.4 GHz or greater
L2 cache: 512 KB or greater
L3 cache: 3 MB or higher (only required if the L2 cache is less than 3 MB)
Number of cores: 2 or more
Memory 2 GB or greater
Hard disk Interface: SAS / SATA Cache:16 MB or greater
Spindle speed: 7200 rpm or faster
200 MB is required for installation (an additional 500 MB  is required if .NET Framework 3.5 SP1 is not 
installed)
Additional space for recording files and other files (the actual space required depends on the number 
of cameras and the recording settings)
Additional space for saving extracted video files, as required.
The hard disk drive for the recording data should have a capacity of 1 GB or greater.
Network controller 100 BASE-TX or similar, 100 Mbps transfer speed
Display 1280 × 1024 resolution or higher 16-bit colors or greater
Others Audio support is required for audio playback (p. 102).
Operating system Windows Server 2008 Standard Editi on (Service Pack 2) 32-bit or 64-bit version
Windows Server 2008 R2 Standard Editi on (Service Pack 1) 64-bit version
Windows Vista Ultimate/Business/Enterprise (Service Pack 2) 32-bit or 64-bit version Windows Vista Home Premium (Service Pack 2) 32-bit or 64-bit version
Windows 7 Ultimate/Professional/Enterprise  (Service Pack 1) 32-bit or 64-bit version
Windows 7 Home Premium (Service Pack 1) 32-bit or 64-bit version
Language support Japanese, English, French, German, Italian, and Spanish Multi-Language Windows is not supported.
Important
 The system requirements described above are the minimum configuration, assuming the following operating environment:
*1 Do not use H.264 in small-scale systems, as th is can have a negative effect on system operation.
*2 Total number of all types of events.
*3 Assumes a standard resolution ([Image Quality] setting is [3]) and that the receive size and display size are the same. If th e receive 
size and display size are different, performance ma y decrease due to an increase in processing load.
*4 The number of videos you can display at once depends on the amount  of memory available. If there is not enough memory, you will 
not be able to display videos.
Storage Server Maximum recording/playback data rate 16 Mbps *
1
Recording frame rate 256 fps or slower (128 fps or slower when 
recording audio)
Maximum number of cameras with motion 
detection 0
Maximum events processed *
210,000 events per day
Viewer Estimated display frame rate *
31280 x 960: 2 fps
640 x 480: 10 fps
320 x 240: 30 fps
Total number of simultaneously displayable 
MPEG-4 and H.264 videos 6 or less*
4 
						

							Operating Environment
17
Introduction
1
Important Notes Concerning System Requirements
 This software does not support external storage, such as USB hard disks and NAS.
 We recommend that you operate this software in its own dedicated LAN environment.
 The software may not be able to record images if you use an environment where the IP addresses of the cameras are 
occasionally changed. Use fixed IP addresses to ensure proper operation.
 Be sure to operate the cameras, Storage Servers and Viewers over networks using the same network protocol (e.g. all 
over IPv4 networks, or all over IPv6 networks).
 For details on the operating system, see “Additional Considerations” in “Operating Environment” (p. 18).
 Audio cannot be transmitted from a Viewer if you use the Viewer on a computer running Windows 7 or Windows 
Server 2008 R2.
 Before applying a service pack or updating the operating system, please refer to Canon’s compatibility information.
 Running Windows Update may cause system operation to become unstable and cause the system to restart.
 Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.
 Running software other than this product or compatible camera management software may cause system operation to 
become unstable.
 When there is a high load on the CPU or hard disk, images may not be recorded or displayed at the specified frame rate, 
recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted 
when the available hard disk space is low.
 Operation may slow down if the amount of stored data (number of recording files) becomes large.
 Depending on the performance of the computer and the network environment, changes in the recording environment 
(such as the time of day and the weather) may result in it not being possible to display recorded or live images according 
to the specified settings.
 Using IPsec may degrade the performance for recording and displaying images.
 You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the 
following items before using the feature.
– The Viewer supports transmission and reception of audio data.
– Audio data cannot be recorded separately, and is always recorded together with the images.
– Synchronization is enabled only when playing back recorded images (JPEG) and recorded audio. However, the audio 
and images may not be synchronized, depending on the operating environment (p. 76).
– The audio stream may be interrupted, depending on the performance of your computer and network environment.
– Audio may be interrupted when using anti-virus software.
 Be sure to test the system under your operating environment before starting regular operation.
Note
 The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate 
settings, etc.), as well as the pre-event recording settings. For details, contact your local supplier.
 Microsoft .NET Framework 3.5 SP1 is required for this software to operate. It is automatically installed when installing RM-64/25/9. For 
RM-Lite, install it from the included CD-ROM before installing RM-Lite.
 The following are guidelines for implementing a system for a small-scale user.
 The Viewer PC specifications on p. 14 are required even for small scale systems (up to four cameras) using RM-Lite, if you want 
to display multiple H.264 images in 1280 x 960 size.
System componentsGuideline
Number of cameras Approx. 9 cameras (assuming RM-9 is used for operation)
Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution (approx. 8 Mbps in terms of data rate)
Live view frame rate 3 fps x 9 cameras ( = 27 fps) with 320 x 240 standard resolution
Playback 5 fps for each camera with 320 x 240 standard resolution
Maximum number of playable cameras:
Up to 6 (30 fps total) with a playback-dedicated layout
Up to 1 with the live view layout (see above) (3fps x 8 live view cameras + 5 fps x 1 playback 
camera)
Others H.264 is not used 
						

							18
 The following runtime modules are installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall any of these modules.
– Microsoft Visual C++ 2008 Redistributable
 Microsoft .NET Framework 4.0 is not supported.
 The information in this guide is current as of February, 2012. For the latest information on this product, visit the Canon Web site.
Additional Considerations
 Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or 
image files. You cannot save images or videos to those folders.
 You cannot use the shadow backup feature with this software. For example, once you delete the configuration file for this 
software, the file cannot be restored with the shadow backup feature.
Note
 See “Using the AXIS Q7404/Q7401” (p. 132) for details on limitations when using the AXIS Q7404/Q7401.
 The information in this guide is current as of February, 2012. For the latest information on this product, visit the Canon Web site.
The number of cameras that can be added to a Storage Server Group depends on the specific software product.
The following table describes the number of licenses required for servers and Viewers, as well as the number of Storage 
Servers that can be configured as a Storage Server Group, for each product.
Supported Cameras
CameraFirmware Version
VB-M700F Ver. 1.0.2 or later
VB-M600D Ver. 1.0.2 or later
VB-M600VE Ver. 1.0.2 or later
VB-M40 Ver. 1.0.2 or later
VB-C500VD/VB-C500D Ver. 1.1.0 or later
VB-C60 Ver. 1.1.0 or later
VB-C300 Ver. 1.1 Rev. 3 or later
VB-C50i/VB-C50iR Ver. 1.2 Rev. 77 or later
VB-C50FSi/VB-C50Fi Ver. 1.0 Rev. 77 or later
Product Type and Number of Licenses
Software 
productNumber of 
server 
licensesNumber of 
Storage Server 
GroupsNumber of Storage Servers that can be 
configured as a Storage Server GroupMaximum number of cameras that 
can be added to a Storage Server 
GroupNumber of 
Viewer 
licenses
RM-64 1 1 1 64 1
RM-25 1 1 1 25 1
RM-9 1 1 1 9 1
RM-Lite 1 1 1 4 1 
						

							Product Type and Number of Licenses
19
Introduction
1
About Licenses
Each software product includes one license for the Storage Server and one license for the Viewer. The number of 
computers that a product with one license can be installed on is described below.
Storage Servers
One server license allows you to install one Storage Server on a computer.
Viewers
One Viewer license allows you to install one Viewer on a computer.
Up to 6 Viewers can connect to a Storage Server at one time.
You are able to purchase individual Viewer licenses, therefore you must purchase the same number of licenses as you have 
Viewer installations.
Maximum System Configuration
The following table describes the maximum system configuration supported by this software.
Notes on the Software
„Compatibility with Network Video Recorder VK-64/16/Lite
Notes on Installation
This software cannot exist with VK-64/16/Lite on the same computer. Do not install this software onto a computer where 
VK-64/16/Lite is installed. You can install this software after uninstalling VK-64/16/Lite. However, please be aware of the 
following:
 You cannot use the cameras and recording schedule settings you added with VK-64/16/Lite. You must add and 
configure the cameras and schedules again.
 You cannot use the recording files and event information associated with VK-64/16/Lite.
 You cannot play back recordings made with VK-64/16/Lite.
 This software requires a computer with specifications that are higher than those required for VK-64/16/Lite. The computer 
used for VK-64/16/Lite may not meet the operation requirements for this software.
Notes on Protocol Compatibility
This software is not compatible with VK-64/16/Lite protocols, because the protocol used between the Viewer and the 
Storage Server has been significantly changed. Therefore, you cannot connect to a VK-64/16/Lite Storage Server from the 
Viewer in this software. Similarly, you cannot connect to this software’s Storage Server from the Viewer in VK-64/16/Lite.
Notes on Recording Data and Event Data Compatibility
This software uses event data and recording file formats that are different from VK-64/16/Lite. VK-64/16/Lite recordings can 
be played back using QuickTime Player. However, the recordings for this software are not supported by QuickTime Player. 
Note, however, that you can use QuickTime Player to play back a .mov file created using the [Extract Video] feature in this 
software.
Number of Storage Server Groups 1
Number of cameras Max. 64 (with RM-64)
Number of simultaneously connected Viewers Max. 6
Number of Storage Servers 1
Number of cameras that can be used by a ViewerMax. 64 (same as the max. number of cameras)
Number of camera images that can be simultaneously displayed by a Viewer Max. 64  
						

							20
This software records images from cameras using an IP network, such as a LAN.
Configuration Example 1: Storage Server and Viewer Installed on One Computer
This example shows the simplest system configuration, where the Storage Server and Viewer are installed on one computer. 
Images from the cameras are displayed or recorded using the same computer.
System Configuration Example
Important
 The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See 
“Determining the Capacity of the Storage Server” (p. 22) to consider your configuration.
 Accessing one camera or Storage Server from many Viewers at the same time may affect system performance.
 Regularly check that the time setting is correct on the computers that are running the Storage Server and the Viewer. Also, before 
changing the time setting on the computers, be sure to first stop the Storage Server and Viewer.
Storage Server Group
Network
Images from the cameras Storage Server/Viewer