Canon printer PIXMA SELPHY ES2 User Manual
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Specification 91Appendix Battery Pack NB-ES1L (sold separately) (SELPHY ES2 only) Ty p eLithium ion battery Nominal Voltage DC 22.2 V Nominal Capacity 2000 mAh Charge Cycles Approx. 300 times Number of prints *Postcard size paper: Approx. 50 sheets L size paper: Approx. 50 sheets Card size paper: Approx. 100 sheets Operating Temperatures 5 - 40 °C (41 - 104 °F) Dimensions 140.0 x 60.0 x 22.0 mm (5.5 x 2.4 x 0.9 in.) Weight Approx. 335 g (11.8 oz.)
92Troubleshooting Troubleshooting This section has solutions for when the printer does not function as expected or an error symbol is displayed.
93Troubleshooting You Think There is a Problem If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer support center. Printer and Power Source Printing Problems Power will not turn on • Has the plug come out of the power outlet? (p. 22) • Is the connector of the compact power adapter securely connected to the printers DC IN terminal? (p. 22) • Did you try pressing for a long time? (p. 26) Battery Pack • Is the battery sufficiently charged? (p. 74) • When installing it, did you press on the battery until it clicked into place? (p. 73) Cannot Print • Is the printer power turned on? (p. 26) • Is the printer connected to more than one device? Do not simultaneously connect to a camera, memory card or computer. • Is the cartridge loaded correctly? (p. 17) • Is the ink sheet slack? (p. 17) • Has the printer overheated? The printer will temporarily stop when it exc eeds a certain temperature. This is not a malfunction. Wait until the temperature drops and the printer resumes. A message will appear on the computer display if you are connected to a computer when this happens, but you should wait until printing resumes without cancelling the print. Printing from Memory Cards • Is the memory card inserted all the way into the slot with the label facing upward? (p. 25, 26) • Do the images conform to the Design rule for Camera File system? (p. 24) • Some memory cards require a specific adapter. Have you inserted the memory card directly into the card slot without first inserting the card into the adapter? (p. 25) Printing from Cameras • Is the printer connected to the camera correctly? (p. 53) • Does the firmware of the Canon-brand camera support the printer?
You Think There is a Problem 94Troubleshooting Cannot Print (continued from previous page) • Does the camera battery have sufficient charge?Replace the battery with a fully charged (o r new) battery, or use the compact power adapter for the camera. Printing from Computers • Did you install the printer driver according to the correct procedures? (p. 62, 65) • Is the printer connected directly to a port on the computer with the USB cable? The printer may not operate correctly if it is connected to a USB hub. Problems Exclusive to Windows • Is the printer set to offline? Right-click the printer icon and cancel the offline setting. Problems Exclusive to Macintosh • Is the printer registered on the Printer List? (p. 65) Image Does not Appear When Memory Card is Inserted • Is the memory card inserted all the way into the correct slot with the label facing up? (p. 25, 26) • Do the images conform to the Design rule for Camera File system? (p. 24) • Some memory cards require a specific adapter. Have you inserted the memory card directly into the card slot without first inserting the card into the adapter? (p. 25) Cannot Print the Date Printing from Memory Cards • Is the date imprint option set? (p. 46) If you are using DPOF settings, the date imprint settings are configured on the camera. Printing from mobile phones • When using IrDA or Bluetooth, the date will not be printed. Printing from Cameras • Is the date imprint option set to [Off] on the camera? If the setting is [Default], the printer settings are reflected. Cannot Print Cleanly • Is the ink sheet or paper dirty? • Is dirt lodged within the printer? (p. 82) • Has condensation formed within the printer?Leave it to dry at room temperature for a while. • Is it placed near a device with a strong electromagnetic or magnetic field? Set it at least one meter (3 ft.) apart.
You Think There is a Problem 95Troubleshooting Paper Problems Colors on the Computer Display and the Print Are Different • Color generation methods are different for computer displays and printers. Moreover, the variance may be attributable to the environment in which the display is viewed (color and strength of the light), or to the displays color adjustment settings. After using the computer to cancel a print in progress, an image that had already been printed was printed again when resumed printing. • Are you using a Macintosh computer? When you restart printing on a Macintosh after canceling, an already printed image may print again when printing resumes. Frequent Paper Jams • Has too much paper been left in the print receptacle?Do not leave more than 50 sheets in the print receptacle. • Has the ejected paper fallen over? Paper jams occur if ejected paper falls over (lean forward). Remove the jammed paper. Cannot Print the Specified No. of Prints. • Is the printers power being turned on and off repeatedly? The printer initialization consumes ink. There may not be enough ink left for the allotted sheets in the set. • Is the ink sheet being pulled? Do not forcefully pull out the ink sheet. Print is not Ejected. • Has paper jammed inside the printer?Remove the jammed paper. • Is the print receptacle cover open? If the print receptacle cover does not open automatically and paper gets jammed, press the print receptacle button on the left side of the operation panel to open the print receptacle cover and remove the jammed paper.
96Troubleshooting Error Messages The power button of the printer blinks or lights red and a message is displayed on the LCD monitor if any error occurs during printing. If a problem occurs while the printer is connected to the camera, the cameras LCD monitor may display an error message. Power Button LCD Monitor Blinks red • An error (e.g. paper jam) preventing printing from restarting has occurred. Turn the printer off then back on again, and try printing again. • There is a problem with the battery and it cannot be charged. Replace with a different battery, or use a compact power adapter for the printer (SELPHY ES2 only). Blinks orange • Battery pack depleted. Change it with a fully charged battery pack or recharge the current battery pack. You can also use the printers compact power adapter. • Temperature is not within the operating temperature range for charging (SELPHY ES2 only). Charge within 5 - 40 °C (41 - 104 °F). Lights red • Check the error message on the LCD monitor. No paper/ink • Check that the cartridge is correctly installed. • Make sure that the cartridge contains paper/ink. • If paper is not feeding correctly, remove the cartridge, and manually remove any paper remaining in the printer. Paper jam • Press the to eject the paper. If the paper is not ejected, turn the power off and turn it on again. If the printer fails to eject the paper, contact a Canon Customer Support center for assistance.
Error Messages 97Troubleshooting Ink Error • Remove the cartridge from the printer, take up the slack in the ink sheet, and then reload the cartridge. If the cartridge is stuck in the printer, contact a Canon Customer Support center for assistance. Recharge the printer battery • Change it with a fully charged battery pack or recharge the battery pack. You can also use the printers compact power adapter. Cannot print! / Could not print XX images • The following images cannot be printed.- An image with a data size that is too big. Images larger than 8000 x 8000 pixels cannot be printed - An image that is corrupted - An image other than JPEG • When you want to print an image with the printer connected to the camera, check if the size of the image matches the recording pixels of the image in the camera. If the size is not appropriate, resize the image and convert it as necessary to a JPEG image that the camera can display. • Limit the size of image files to less than 8000 x 8000 pixels. No Image. • Check whether there are images recorded on the memory card. • Check whether readable image data are recorded on the memory card. • The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean). Change double-byte characters to single-byte alphanumeric characters. • Print data that has been edited or processed on a personal computer from the personal computer. Hardware Error • Check if there are other problems than cartridge problems. • Turn the printer and camera power off, then turn on again. If the error message does not clear, contact a Canon Customer Support center for assistance. Cartridge cover is open • Close the cartridge cover. If the error message does not clear, turn the power off and on again.
Error Messages 98Troubleshooting This camera cannot print B/W Insert memory card to print • Black and white printing is not possible when a camera is connected (except when (PictBridge) is displayed on the LCD monitor of the camera). Insert a memory card to print. Cartridge has been changed • The cartridge was changed for a cartridge of a different size after the print menu was displayed. Insert a cartridge of the same size or change the print settings. Cartridge has been changed Trim Setting Adjusted • If the cartridge is changed after the trimming setting have been made, the printer automatically sets the trimming frame again to fit the paper size. Cartridge not compatible • Use a cartridge that is compatible with this printer. Communication error • Turn the printer, camera and computer power off, then turn on again. • Check the Printing Images When Connected with Camera section (p. 53). If the error message continues to display, contact a Canon Customer Support center for assistance. Disconnected • Make sure that the printer and the sender are in appropriate distance. • Check the senders power supply. Print output tray is full • Remove accumulated paper from the print receptacle. Cartridge incorrectly inserted or not loaded • Load the cartridge. • Remove the cartridge and insert the cartridge all the way, then close the cartridge cover.
Error Messages 99Troubleshooting Image too large. • Images larger than 8,000 x 8,000 pixels, or 32 MB or larger files cannot be played back. Select another image. • When printing from a mobile phone (wirelessly), the maximum image file size that can be transmitted is 3 MB (maximum file size varies depending on the mobile phone). Incompatible JPEG. • You attempted to play back or print an incompatible JPEG image. Select another image. Memory card error • Memory card has experienced an anomaly. Use another memory card. • A memory card adapter without an inserted memory card has been inserted. Be sure to insert a memory card into the adapter before inserting it into the printer. If an empty adapter had been inserted, remove the adapter and turn the printers power off and on again. • Some memory cards require a specific adapter. You have inserted the memory card directly into the card slot without first inserting the card into the adapter. (p. 25) Unidentified Image • You attempted to play back or print an image with corrupted data, an image recorded in a foreign camera or data type, or an image that has been edited on a computer. Select another image. Cannot magnify ! • You attempted to magnify an image with corrupted data, an image recorded with another camera or data type, or an image that has been edited on a computer, or a movie. Select another image. Too many marks • Too many images have been marked with print settings. Mark 998 or less images. Cannot trim • You attempted to trim an image smaller than 640 x 480 pixels or an image with a width-to-height ratio narrower than 16:9. Select another image to trim.
Error Messages 100Troubleshooting Image not compatible • You attempted to put a speech bubble in an image smaller than 320 x 240 pixels or an image with a width-to-height-ratio narrower than 16:9. Select another image size that allows speech bubbles to be set. Device Not Supported • This displays when you attempt to conn ect an unsupported USB device, e.g. USB memory. Disconnect the USB device. • This displays when you attempt to transfer an image from a mobile phone using IrSimple. If your mobile phone supports another transfer method, switch to that method and transfer the image. Device Not Supported (HUB) • You attempted to connect an unsupported USB connector, e.g. a USB hub. Disconnect the USB hub.