Canon printer PIXMA Pro9000 User Manual

							Troubleshooting67
Printed Surface is 
Scratched/Back of 
Paper is Smudged Thick paper is used Select the 
Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
Clear the  Prevent paper abrasion  check box once printing is 
complete, and then click  Send.
1. Open the printer properties dialog box.
2. Click the  Maintenance  tab and then  Custom Settings .
In Windows XP and Windows 2000
When not logged on as a computer administrator or 
Administrators, you cannot open the  Custom Settings dialog 
box.
For further information on how to log on as an administrator, 
refer to your Windows documentation.
3. Select the  Prevent paper abrasion  check box and click Send.
Click  OK when the confirmation message appears. 
1. Open the  Canon IJ Printer Utility  dialog box.
2. Select  Custom Settings  from the pop-up menu.
3. Select the  Prevent paper abrasion  check box and click Send.
Click  OK when the confirmation message appears. 
Paper abrasion can be prevented by pressing the  RESUME/
CANCEL  button on the printer. With the printer on, hold down the 
RESUME/CANCEL  button until the POWER lamp flashes green 
seven times, and then release the button. To cancel the setting, 
turn off the printer.
Board paper or 
especially thick paper 
is used If you are printing on board paper or especially thick paper (from 0.6 mm / 23 
mil to 1.2 mm / 47 mil), select 
Board Paper from Media Type  in the printer 
driver. 
The printed surface may be scratched or a malfunction may occur if  Media 
Type  is set to anything other than  Board Paper.
Paper that is thicker than 1.2 mm / 47 mil cannot be used.
Fine Art Paper “Photo 
Rag” is used If the surface of the Fine Art Paper “Photo Rag” is scratched, set the printer 
driver to prevent scratching the paper according to 
“Thick paper is used ” on 
page 67.
If the printed surface of the paper is still being scratched, undo the settings 
that prevent the paper from being scra tched and select a paper size which 
says “Art XX [Margin 35 mm]” from  Page Size.
ProblemPossible CauseTr y This 
						

							Troubleshooting
68
Troubleshooting Printer Hardware
Printed Surface is 
Scratched/Back of 
Paper is SmudgedMedia is curled If the paper is curled, it may 
become marked or not feed properly. Use paper 
after correcting paper curl as follows.
1. Place the paper on a flat surface with the print side
*1 face up, then cover it 
with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
3. Check the printing paper if paper curl is corrected within approximately 2  to 5 mm / 0.08 to 0.2 inches
*2.
It is recommended to print the curl-corrected paper one sheet at a time.
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs Ink tank is empty If the ink lamp is flashing fast, ink is empty. Replace the ink tank and close the Top 
Cover. If printing is not finished yet, just press the  RESUME/CANCEL button on the 
printer to continue printing in the “no ink” state. Replace the ink tank as soon as 
possible after printing finishes.
Continuing to print in the “no ink” state may cause damage to the printer. See 
“ Replacing an Ink Tank ” on page 36.
If multiple ink lamps are flashing, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 37.
Ink tank is not 
installed in the 
correct position If an ink lamp is flashing even though ink remains in that ink tank, it is inserted in 
the wrong position. Make sure that the correct ink tank color is inserted in each 
position. 
See 
“Replacing an Ink Tank ” on page 36.
ProblemPossible CauseTr y This
(1)
*1(2)
*2
*1 
						

							Troubleshooting69
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs Ink tank is not fully 
inserted
When the ink lamp is unlit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights red when
 the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1. 
If any orange parts are left like in Figure 2, remove all of the orange parts.
Incorrect page size 
is selected  Press the 
RESUME/CANCEL  button on the printer to clear the error. Then check the 
Page Size  setting in the  Page Setup tab (Windows) or the  Page Setup dialog box 
(Macintosh) in the printer driver and load paper that is the same size as the setting 
and try printing again.
If printing does not start even when the paper loaded in the printer is the same as 
the setting, set the printer driver not to detect the width of the paper.
See  “Error Regarding the Width of Paper ” on page 78.
Incorrect paper type 
and page size When using Fine Art Paper “Museum Etching”, Fine Art Paper Premium Matte, or 
non-Canon genuine specialty paper, be sure 
to select the type of each media from 
Media Type  and a paper size which says “Art XX [Margin 35 mm]” from  Page Size.
For more details on printer driver settings, refer to the appropriate section in 
“Printing Media” in the 
User’s Guide.
Check the settings with the following procedure and then try printing again.
1. Ensure that a paper size which says “Art XX [Margin 35 mm]” is selected in the  application.
If the paper size you want to use is not displayed, open the  File menu of the 
application and select  Print. Then ensure that the name of your printer is 
selected.
2. Ensure that the paper selected for  Media Type in the Main tab (Windows) or the 
Print  dialog box (Macintosh) in the printer driver matches the paper loaded in 
the printer.
3. Ensure that the  Page Size setting in the  Page Setup tab (Windows) or the  Page 
Setup  dialog box (Macintosh) in the printer driver is the same as the size set in 
step 1.
Other than Letter-
sized paper is 
loaded when 
printing the nozzle 
check pattern or the 
head alignment 
patterns Press the 
RESUME/CANCEL  button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
If an error occurs while performing Automatic Print Head Alignment, 
there could be a different cause. For details, see “Eleven flashes” in 
“ Handling Error Messages ” on page 73.
ProblemPossible CauseTr y This
*
(2) Incorrect
There remains the 
orange tape. Peel off 
the tape completely 
along the perforation.
(1) Correct
* An L-shaped notch appears on the ink 
tank. 
						

							Troubleshooting
70
Printer Does Not 
Start or Printer 
Stops During 
Print JobsThere may be 
problems with your 
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use 
Canon IJ Status Monitor in 
Windows or click the printer’s icon in the Dock in Macintosh for the deletion.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
on page 33.
2. Click the  Maintenance  tab and then  View Printer Status .
3. Click  Display Print Queue .
4. Select  Cancel All Documents  (or Purge Print Documents ) in the Printer menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5. When the confirmation message is displayed, click  Ye s.
The print job is deleted.
1. Click the printer’s icon in the Dock and display the list of print jobs in progress.
If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start 
up the  Print Center  and double-click on the name of your printer in the  Printer 
List  to open a list of print jobs in progress.
2. Select an undesired document and click  .  The print job is deleted.
Cannot Print to 
End of Job Incorrect page size 
is selected Ensure that the page size setting matches the size of the paper loaded in the 
printer:
z
Check the  Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
z Check  Paper Size  on the Page Setup  tab in the printer properties dialog box of 
the printer driver (Windows) or the  Page Setup dialog box of the printer driver 
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print 
data is too large Check the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the printer properties dialog box.
2. On the 
Page Setup  tab, click Print Options .
3. Select the  Reduce spool data size  check box, and click OK.
When  Reduce spool data size  is set, the print quality may be 
degraded.
ProblemPossible CauseTr y This 
						

							Troubleshooting71
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type is used Check to see if the paper you are printing on is too thick, too heavy, or curled.
See 
“Print Media to Avoid ” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only 
when necessary.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Hold down the 
RESUME/CANCEL button and release after the  POWER lamp 
flashes green three times.
The Paper Feed Rollers will rotate as they clean.
3. Repeat step 2 twice.
4. Load three or more sheets of Letter-sized plain paper lengthways in the Auto  Sheet Feeder.
5. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
flashes green three times.
Paper is fed and output.
6. Repeat step 5 three times.
If repeating this procedure three times or more does not solve the problem, 
contact the Customer Care Center.
Paper is loaded 
incorrectly Always load paper in the portrait orientatio
n in the Auto Sheet Feeder or Front Tray 
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly.  When loading paper in the Auto Sheet 
Feeder, slide the Paper Guide against the paper stack. See  “Loading Paper ” on 
page 4.
A large quantity of 
plain paper is 
loaded in the Auto 
Sheet Feeder Depending on the environment in which it is used (high temperature/high 
humidity/low temperature/low humidity), 
some types of plain paper may not feed 
correctly.
If this happens, reduce the number of  pages loaded to about the half the 
recommended maximum (stack approx. 5 mm or 0.2 inches high).
Heavy art paper is 
loaded in the Auto 
Sheet Feeder If you are using art paper that is not produced by Canon, ensure that the paper is 
200 gsm (53 lb) or less.
Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy. 
Check the paper’s package for information on its weight. If it is more than 200 gsm 
(53 lb), load it in the Front Tray. 
						

							Troubleshooting
72
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the Auto Sheet Feeder/
Front Tray/Rear 
Support Remove the paper according to the following procedure.
1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the 
back of the printer, whichever is easier. 
If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it. After removing all paper, close the Top Cover, turn the printer off 
and turn it back on.
Be careful not to touch the components inside the printer at this 
time.
2. Reload the paper into the printer, and press the  RESUME/CANCEL button on the 
printer.
• Set the Paper Guide correctly when prin ting from the Auto Sheet Feeder. The 
paper may not feed properly if the Paper Guide is not set correctly.
See step (3) in  “Load the paper. ” on page 6.
• If you have turned off the printer in step 1, you will need to try printing again,  because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 71 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact the Customer Care 
Center.
Feeding from the Auto Sheet  Feeder Feeding from the Front Tray 
						

							Troubleshooting73
Handling Error Messages
When a printer error occurs, the  ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashes No paper in the  Auto Sheet Feeder Reload paper to the Auto Sheet Feeder and press the 
RESUME/CANCEL button.
Three flashes Front Tray or Rear  Support is closed/
Paper jam If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press 
the 
RESUME/CANCEL  button on the printer.
If the error still remains when the Front Tr ay or the Rear Support is opened, paper 
may be jammed. Remove the jammed paper,  reload paper in the printer, then 
press the  RESUME/CANCEL  button. 
See  “Paper Jams ” on page 72.
Four flashes The ink tank  installed may not 
be installed 
properly/The ink 
has run out Possible causes are as follows:
z
The ink tank may not be installed properly (The lamp on the ink tank is off). 
Install the appropriate ink tank.
z The ink has run out (The lamp on the ink tank flashes). 
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the  RESUME/
CANCEL  button with the ink tank installed. Then printing can continue under 
the ink out condition. Replace the empty ink tank immediately after the 
printing. The printer may be damaged if printing is continued under the ink out 
condition. 
If multiple ink lamps are flashing, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 37.
Five flashes Print Head not  installed/Print 
Head not installed 
correctly/Defective 
Print Head Install the Print Head. If the Print Head is already installed, remove the Print Head 
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer 
Care Center.
Six flashes Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the 
printer.
Seven flashes The ink tank is not  installed in the 
appropriate 
position Possible causes are as follows:
z
Some ink tanks are not installed in place. 
z More than one ink tanks of the same color are installed. 
Confirm that the ink tanks are installed in the appropriate positions. 
See  “Replacing an Ink Tank ” on page 36.
Note the number of flashes Repeats 
						

							Troubleshooting
74
Eight  flashes Ink absorber almost full The printer has a built-in ink absorber for the ink used during print head cleaning, 
for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the ink absorber becomes completely full, contact the Customer Care 
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this error 
occurs. Once the ink absorber becomes completely full, printing 
cannot be performed until the ink absorber is replaced.
Nine flashes A specified period  of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer Disconnect the camera cable and reconnect it.
Depending on the model or brand 
of your PictBridge compliant 
device, you may have to select a  print mode before connecting the 
device. 
You may also have to turn on the device or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. PictBridge-
compatible digital camera or digital vi deo camcorder can be connected to your 
printer for Direct Printing.
Ten flashes The Front Tray is not  set to its correct 
position/The Front 
Tray was moved 
during printing When printing from the Auto Sheet Feeder, return the Front Tray to its normal 
printing position. Ensure that paper is lo
aded in the Auto Sheet Feeder and then 
press the  RESUME/CANCEL  button on the printer to resume printing.
Refer to  “Returning the Front Tray to Its Normal Printing Position ” on page 14 for 
details about how to return the Front Tray to its normal printing position.
If you have moved the Front Tray during printing, return the Front Tray to the 
correct position, then press the  RESUME/CANCEL button on the printer and try 
printing again.
Do not move the Front Tray during printing.
Number of 
FlashesPossible CauseTr y This 
						

							Troubleshooting75
Eleven flashes Automatic print  head alignment 
failed/The Page 
Size setting does 
not match the size 
of the paper loaded 
in the printer When performing Automatic Print Head Alignment
 
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to clear the error, then load 
two sheets of Letter-sized plain paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper from the 
Front Tray. For automatic print head alignment, always load paper in the Auto 
Sheet Feeder.
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button on the printer to clear the error, and then 
print out the nozzle check pattern to  examine the print head condition. 
See  “Printing the Nozzle Check Pattern ” on page 46 for information on how to 
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing 
correct print head alignment. 
Press the  RESUME/CANCEL  button to clear the error and move the printer to a 
darker location.
After carrying out the above measures, if the problem continues after aligning the 
Print Head again, press the  RESUME/CANCEL button to clear the error, and then 
perform manual print head alignment. For details on manual print head alignment, 
refer to “Aligning the Print Head” in the 
User’s Guide.
When printing the nozzle check patter n or performing Manual Print Head 
Alignment
Other than Letter-sized paper is loaded.
Press the  RESUME/CANCEL  button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
When performing an ordinary print job  
Press the  RESUME/CANCEL  button on the printer to clear the error. Then check the 
Page Size  setting in the  Page Setup tab (Windows) or the  Page Setup dialog box 
(Macintosh) in the printer driver and load paper that is the same size as the setting 
and try printing again.
If this error occurs even when the paper loaded in the printer is the same as the 
setting, set the printer driver not to detect the width of the paper.
See  “Error Regarding the Width of Paper ” on page 78.
Twelve flashes The paper is not  loaded correctly in 
the Front Tray Press the 
RESUME/CANCEL  button on the printer to clear the error, and then load 
the paper correctly in the Front Tray according to the procedure described in 
“ Loading Paper in the Front Tray ” on page 10 and try printing again.
Thirteen Flashes Ink level cannot be  detected The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
RESUME/CANCEL button 
for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level  is memorized. Please be advised that Canon shall not be liable for any printer 
malfunction or damage caused by refilled ink tanks.
Fourteen flashes The ink tank cannot  be recognized The ink tank may not be compatible with this printer (The lamp on the ink tank is 
off). 
Install the appropriate ink tank. 
See 
“Replacing an Ink Tank ” on page 36.
Fifteen flashes The ink tank cannot  be recognized Ink tank errors have occurred (The lamp on the ink tank is off). 
Replace the ink tank.
See 
“Replacing an Ink Tank ” on page 36.
ALARM  (orange) lamp is lit The printer is not ready to feed paper from the Front Tray yet. Load the paper 
correctly in the Front Tray according to the procedure described in 
“Loading Paper 
in the Front Tray ” on page 10 and press the  RESUME/CANCEL button on the 
printer.
Number of 
FlashesPossible CauseTr y This 
						

							Troubleshooting
76
An Error Message Appears on the Screen
POWER (green) and  ALARM 
(orange) lamps flash 
alternately An error that requires contacting the Cu
stomer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
Error Printer is not ready Ensure that the 
POWER lamp lights.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 73.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source in the printer driver.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Click 
Start and select  Control Panel , Printers and Other Hardware , and then 
Printers and Faxes .
For non-Windows XP, click  Start, select  Settings , and then  Printers.
2. Select the icon of your printer.
3. Open the  File menu and select  Properties.
4. Click the  Ports tab (or the  Details tab) to confirm the port settings.
A USB port is selected if either  USBnnn (Canon Pro9000) or MPUSBPRNnn 
(Canon Pro9000)  (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the  Ports tab (or the  Details tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properly Uninstall then reinstall the printer driver.
1. Click 
Start, and select  All Programs  (or Programs ), the name of your printer, 
and  Uninstall .
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
Number of 
FlashesPossible CauseTr y This