Canon printer PIXMA Pro9000 User Manual

							Printing Maintenance57
3Start Print Head Deep Cleaning.
Print Head Deep Cleaning  starts when the POWER lamp starts blinking green. 
Do not perform any other operation until the  Print Head Deep Cleaning 
finishes. This takes about 120 seconds.
4Print the nozzle check pattern to check the Print Head condition.
See  “Printing the Nozzle Check Pattern ” on page 46.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 36.
z If the print head nozzles are still not clean, turn off the printer. Be sure 
to perform another  Print Head Deep Cleaning  24 hours after turning off 
the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
(1) Ensure that  Cleaning is 
selected from the pop-up 
menu.
(2) Click  Deep Cleaning .
(3) Select the ink group to clean.
Clicking Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click  OK. 
						

							Printing Maintenance
58
Aligning the Print Head
Aligning the Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with 
automatic Print Head alignment only.
z Automatic print head alignment cannot  be performed from the Front Tray. 
Always load paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. If the printer driver 
is not installed in the computer, align the print head in this way.
1. With the printer on, load two sheets of Letter-sized plain paper in the Auto 
Sheet Feeder. 
2. Hold down the  RESUME/CANCEL button until the POWER lamp flashes 
green four times, and then release it immediately.
Two pattern sheets are printed. Do not open the Top Cover while printing.
1With the printer on, load two sheets of  Letter-sized plain paper in the Auto 
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head 
alignment patterns. Be sure to use Letter-sized plain paper.
2Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 33. 
						

							Printing Maintenance
59
3Print the pattern.
Two pattern sheets are printed. It takes about four minutes to complete printing. Do 
not open the Top Cover while printing.
Print head alignment is automatically adjusted by printing the patterns. The printer 
is now ready to use.
(1) Click the Maintenance tab. 
(2) Click Print Head Alignment.
(3) Read the message and click Print 
Head Alignment. 
						

							Printing Maintenance
60
zIf the patterns are not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 73.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide and align the Print Head 
manually.
z Clicking  Check Setting  prints the current settings and finishes the print 
head alignment.
z Two different patterns other than the ones shown above may be 
printed if you align the Print Head automatically for the first time after 
installing the printer driver.
1With the printer on, load two sheets of  Letter-sized plain paper in the Auto 
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head 
alignment patterns. Be sure to use Letter-sized plain paper.
2Open the  Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2.8, select the name of your printer from the  Name 
list and click  Configure.
(4) Select the name of your printer from the  Product list and click  Maintenance.
3Print the pattern.
(1) Select Te s t  P r i n t  from the 
pop-up menu.
(2) Click  Print Head Alignment . 
						

							Printing Maintenance61
Two pattern sheets are printed. It takes about four minutes to complete printing. Do 
not open the Top Cover while printing.
Print head alignment is automatically adjust ed by printing the patterns. The printer 
is now ready to use.
z If the patterns are not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 73.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide and align the Print Head 
manually.
z Clicking  Check Setting  prints the current settings and finishes the print 
head alignment.
z Two different patterns other than the ones shown above may be 
printed if you align the Print Head automatically for the first time after 
installing the printer driver.
(3) Read the message and click 
Print Head Alignment .  
						

							Troubleshooting
62
Troubleshooting
This section provides troubleshooting tips for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
z “Cannot Install the Printer Driv er or an Application Program” on page 63
z “Cannot Connect to PC Properly ” on page 64
z “Print Results Not Satisfactory or Contains Errors ” on page 65
z “Troubleshooting Printer Hardware ” on page 68
z “Paper Does Not Feed Properly ” on page 71
z “Paper Jams ” on page 72
z “Handling Error Messages ” on page 73
z “An Error Message Appears on the Screen ” on page 76
z “Cannot Print Properly from the Digital Camera ” on page 80
Refer to the 
User’s Guide for additional information on to pics not covered in this section.
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a 
troubleshooting message is displayed automatically. Take the appropriate action described 
in the message.
The message may vary depending on the version of your Windows operating system. 
						

							Troubleshooting
63
Cannot Install the Printer Driver or an Application Program
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Installation does 
not start 
automatically when 
the 
Setup CD-ROM 
is inserted into the 
driveIf the printer driver installation did not start automatically when you inserted the Setup CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer. 
2. Double-click the CD-ROM icon.
For non-Windows XP, open the My Computer window, and then double-click the 
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed 
beyond the Printer 
Connection screenReinstall the printer driver.
1. Click Cancel on the Printer Connection 
screen.
2. Click Start Over on the Installation 
Failure screen.
3. Click Back on the screen that appears 
next.
4. Click Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications 
(including anti-virus programs) are 
running.
9. Carefully follow the procedures 
described in the 
Easy Setup 
Instructions and reinstall the driver.
Easy-PhotoPrint 
Pro does not start 
up or Easy-
PhotoPrint Pro 
menu does not 
appearAfter Easy-
PhotoPrint Pro had 
been installed, 
Adobe Photoshop is 
installedIf the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although 
you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not 
running and install Adobe Photoshop Plug-In as described below.
1. Click Start, and select All Programs (or Programs), Canon Utilities, Easy-
PhotoPrint Pro and then Photoshop Plug-In Installer.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select Applications from the Go menu, and double-click the Canon Utilities 
folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
In Macintosh
If you have never started up Adobe Photoshop before, Adobe 
Photoshop Plug-In cannot be installed. 
						

							Troubleshooting
64
Cannot Connect to PC Properly
 ProblemPossible CauseTr y This
Printing Speed Is 
Slow / USB 2.0 
Hi-Speed 
Connection Does 
Not WorkYo u r  e n v i r o n m e n t  i s  
not fully compatible 
with USB 2.0.
If your environment is not fully compatible with USB 2.0, the printer will operate at 
a lower speed provided under USB 1.1.
Check the following to ensure that your PC environment supports USB 2.0 Hi-
Speed connection.
z
The USB port on your PC supports USB 2.0 Hi-Speed connection.
z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use 
the cable no longer than 3 meters.
z Your PC supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the OS update program and install it on your PC.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your 
PC.
For details on checking the above, contact the maker of your 
computer, USB cable, or USB hub.
When you 
connect to a 
computer 
running Windows 
XP, the screen 
shows the 
warning message 
“Hi-speed USB 
device plugged 
into non-hi-speed 
USB hub” or 
“This device can 
perform faster” Yo u r  e n v i r o n m e n t  i s  
not fully compatible 
with USB 2.0.
See 
“Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work ” on 
page 64. 
						

							Troubleshooting65
Print Results Not Satisfactory or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appear Print Head nozzles are 
clogged
Open the Top Cover and check if all ink lamps are lit.
See 
“Replacing an Ink Tank ” on page 36 .
Print the nozzle check pattern to check for uneven ink output.
See  “Printing the Nozzle Check Pattern ” on page 46 .
When a specific color is missing from th e nozzle check pattern, clean the Print 
Head.
See  “Print Head Cleaning ” on page 51.
Print Head is 
misaligned Perform Automatic Print Head Alignment.
See 
“Aligning the Print Head ” on page 58 .
If this does not solve the problem, re fer to “Routine Maintenance” of the 
User’s Guide and align the Print Head manually.
Paper loaded wrong 
side up Check the print side of the paper.
Follow the instructions packaged with your specialty media for 
loading and handling.
Incorrect paper type
On the  Main tab of the printer driver, ensure that the  Media Type selected 
matches the paper loaded.
In the  Print  dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then ensure that the  Media Type selected matches the 
paper loaded.
Glossy photo paper 
other than the Canon 
genuine media is used Select 
Other Photo Paper  from
 Media Type. It may resolve the problem. Load 
one sheet at a time and remove each  sheet as soon as it is printed.
Print Quality is not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting.
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog box.
2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
Setting .
3. Drag the  Print Quality  slide bar to the  Fine end.
Printing in grayscale 
without recommended 
margins When printing in grayscale, depending on
 an image, the printing troubles may 
occur on the top and/or bottom edges of the paper such as uneven coloration 
or white streaks, and the print quality may be degraded.
So, we recommend printing with the top and bottom margins of the paper set 
to more than 45 mm / 1.77 inches using the Easy-PhotoPrint Pro provided on 
the 
Setup CD-ROM or your page layout software.
If you want to print with no margin, convert the image to grayscale using your 
image-editing software, then print it without the  Grayscale Printing setting in 
the printer driver. To do so, in Windows, clear the  Grayscale Printing check box 
on the  Main tab, then print. In Macintosh, select  Quality & Media from the 
pop-up menu in the  Print dialog box, and clear the  Grayscale Printing check 
box, then print. If printing using the Easy-PhotoPrint Pro provided on the 
Setup CD-ROM, clear the  Grayscale Photo  check box, then print.
The gray balance of the image converted to grayscale may vary from the one of 
the same image printed with the  Grayscale Printing setting in the printer 
driver or the  Grayscale Photo  setting in the Easy-PhotoPrint Pro. 
						

							Troubleshooting
66
Printed Ruled Lines 
are DisplacedPrint Head is 
misaligned Align the Print Head. See 
“Aligning the Print Head ” on page 58.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting. 
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog box.
2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
Setting .
3. Drag the  Print Quality  slide bar to Fine end.
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use photo paper such as Canons Photo Pa
per Pro to print photos or pictures 
in deep color that have high color saturation.
Incorrect paper type
On the  Main tab of the printer driver, ensure that the  Media Type selected 
matches the paper loaded.
In the  Print dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then ensure that the  Media Type selected matches the 
paper loaded.
Printed Surface is 
Scratched/Back of 
Paper is Smudged Inappropriate paper 
type is used
Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 4.
Note that smudging may occur at the to p and bottom edges of the paper when 
using  Borderless Printing . Ensure that the paper you are using is compatible 
with  Borderless Printing .
Paper feed roller is 
dirty Clean the paper feed roller.
See 
“Paper Does Not Feed Properly ” on page 71.
Inside of the printer is 
dirty If the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
See “Cleaning the Inside of the Printer” in the 
User’s Guide.
ProblemPossible CauseTr y This