Canon printer PIXMA MX700 User Manual

							107
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
* When printing from a PictBridge compliant devic e, set the print quality setting by using the 
Operation Panel on the machine. You cannot ma ke this setting from a PictBridge compliant 
device.
The method to confirm the paper and print qualit y settings differs depending on what you do with 
your machine.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z“Printing Does Not Start/Printing Is Blurred/Co lors Are Wrong/Straight Lines Are Misaligned” 
on page 108
z “White Streaks” on page 108
z “Printed Paper Curls or Has Ink Blots” on page 108
z “Printed Surface Is Scratched/Paper Is Smudged” on page 108
z “Colors Are Uneven or Streaked” on page 110
To copy or to print from your 
memory card by operating 
the machine
Confirm by using the Operation Panel on the machine. Refer to the 
User’s Guide
 on-screen manual.
To print from a PictBridge 
compliant device Confirm by using your PictBridge 
compliant device or the Operation 
Panel on the machine.
See “Printing Photographs Directly from a Compliant Device” on 
page 36.
To print from a computer Confirm by using the printer driver. Refer to the PC Printing Guide  on-screen manual. 
						

							108Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 101 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Part of the orange tape is remaining. Make sure all of the orange tape is peeled off the ink tank and the air hole is  exposed, as illustrated in (A). If the orange tape is left as in (B), remove all of the 
orange parts.
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
Part of the orange tape is remaining. Peel off the tape properly along the 
perforation.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 86 and  perform any necessary maintenance operation.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
For detailed information on the printable side, refer to the instruction manuals 
supplied with the paper.
Print Head is misaligned. See “Aligning the Print Head” on page 91 to perform Print Head Alignment.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 86 and  perform any necessary maintenance operation.
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 12.
CauseAction
Paper feed rollers are dirty. Clean the paper feed rollers. Cleaning the paper feed roller of the Rear Tray will wear the roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 96.
(A) (B) 
						

							109
Troubleshooting
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the 
actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 98.
NoteTo prevent the inside of the machine from getting stained, set the paper size 
correctly.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 12.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl 
the paper before printing.
This may improve the print result.
CauseAction
(1) (2)
(A)
(B)
(A) 
						

							110Troubleshooting
„Colors Are Uneven or Streaked
The Printing Result Not  Satisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 107.
Printing on thick paper. Selecting the  Prevent paper abrasion setting will widen the clearance between 
the Print Head and the loaded paper. If you notice abrasion even with the media 
type set correctly to match the loaded paper, set the machine to prevent paper 
abrasion by using the Operation Panel on the machine or the printer driver. 
* Deactivate the  Prevent paper abrasion  setting once printing is complete. If 
not, this setting remains enabled for all subsequent print jobs. 
z Setting with the Operation Panel on the machine
Press the  Menu button, select  Maintenance/settings , Device settings , 
Print settings , and set Prevent paper abrasion  to ON . For details, refer to 
“Changing the Machine Settings” in the  User’s Guide on-screen manual.
z Setting with the printer driver
Refer to “Print Results Not Satisfactory” in the  User’s Guide on-screen 
manual.
Printing graphics with the intensity 
setting set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Setting Items” on page 22 and reduce the intensity setting. 
Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide
 on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 86 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 91 to perform Print Head Alignment.
CauseAction
The original document is not loaded 
correctly. Check that the original is loaded correctly on the Platen Glass or the ADF.
See “Loading Original Documents” on page 6.
The original document is loaded with 
the wrong side facing upwards. When loading the original on the Platen Glass, the side to be copied should be 
face down.
When loading in the ADF, the side to be copied should be face up.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout. 
Instead of copying a printout, print the original directly either from the digital 
camera, memory card, or your computer.
The Platen Glass, the inner side of the 
Document Cover, or the ADF is dirty. Clean the Platen Glass, the inner side of the Document Cover, and the ADF.
See “Cleaning Your Machine” on page 94.
CauseAction 
						

							111
Troubleshooting
Printing Does Not Start
CauseAction
Ink tank is empty. See “An Error Message Is Displayed on the LCD” on page 101 to identify the ink 
error, and then take the appropriate action depending on the error condition.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 80.
Ink tank is not installed securely. Open the Scanning Unit (Printer Cover) and check the ink lamps. If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing. 
						

							112Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 12.
Paper feed rollers are dirty. Clean the paper feed rollers. Cleaning the paper feed roller of the Rear Tray will  wear the roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller of the Rear Tray” 
on page 96.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or the 
Front Tray, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side facing 
UP. Align the right edge of the paper stack against the Cover Guide and slide 
the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Front Tray, load the paper with the print side 
facing DOWN. Align the right edge of the paper stack against the right edge 
of the Front Tray and slide the Paper Guide against the left edge of the stack.
z Make sure that the paper is not set over the protrusion above the Load Limit 
Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 14.
Paper source selection is 
inappropriate. You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front 
Tray. When using any other type of paper, load it in the Rear Tray.
Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper  feeding of paper may not be possible at this maximum capacity depending on 
the type of paper or environmental conditions (either very high or low 
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 14.
Foreign object in the Rear Tray or Front 
Tray. Make sure that there are no foreign objects in the Rear Tray or Front Tray.
Envelopes not prepared or loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 18, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the Rear Tray in 
portrait orientation. If the envelopes are placed in landscape orientation, they 
will not feed properly.
z If the Paper Support is extended, retract it.
Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can  cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the 
rear of the machine.
Refer to “Rear View” in “Main Components” of the  User’s Guide on-screen 
manual. 
						

							113 Troubleshooting
Paper Does Not Feed from the Paper Source 
Specified in the Printer Driver
CauseAction
The paper source is specified in the 
data created by an application 
software.When the paper source setting is inconsistent between an application program 
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver 
setting, or click Print Options on the Page Setup sheet in the printer driver and 
select Disable the paper source setting of the application software on the 
Print Options screen.
For the print option setting, refer to the PC Printing Guide on-screen manual. 
						

							114Troubleshooting
Paper Jams
CauseAction
Paper jammed in the paper output slot, 
the Rear Tray, or the Front Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the paper source or from the paper 
output slot, whichever is easier.
(A) When printing from the Rear Tray
(B) When printing from the Front Tray
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning Unit (Printer Cover), turn the 
machine off, and turn it back on.
* Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step 1, all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 10.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 112 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
(A)(B) 
						

							115
Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(3) Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the 
protrusions at the right edge of the cover with the slots at the rear of the 
machine and press on the lever to reattach the Rear Cover.
ImportantPress firmly on the Rear Cover until it is fit squarely in the rear of the machine. If 
the Rear Cover is not reattached properly, paper may not be fed properly and 
cause paper jams. Refer to “Rear View” in “Main Components” of the  User’s 
Guide  on-screen manual.
(4) If you were not able to remove the paper out in step 2, remove it from the 
Front Tray. See “Paper jammed in the paper output slot, the Rear Tray, or the 
Front Tray.” on page 114.
(5) Reload the paper in the Front Tray and press the  OK button on the machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. 
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 112 to confirm that you are using the correct paper and are loading it in 
the machine correctly. 
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
The last extension segment of the 
Output Tray Extension is standing 
upright. When printing on Legal-sized paper, do not set the last extension segment of 
the Output Tray Extension upright.
CauseAction 
						

							116Troubleshooting
Document Jams
CauseAction
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
Press the  Stop/Reset  button.
(2) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Feeder Cover.
(3) Remove the jammed page from under the roller to the Feeder Cover side.
(4) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from 
step 2 under “Document jams in the ADF (inner side).” on page 117.
(5) Close the Feeder Cover.
z If documents remain in the ADF after pressing the  Stop/Reset button during 
scanning, “ Document in ADF. Press [OK] to discharge document. ” 
appears on the LCD. Press the  OK button so that the remaining document is 
automatically fed out.
z When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
NoteThe document may not feed properly depending on the media type, or your 
environment, such as when the temperature and humidity are either too high or 
too low.
In this case, reduce the number of document pages to approximately half of the 
loading capacity. See “Original Document Requirements” on page 6.
If the document still jams, use the Platen Glass instead.