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Canon printer PIXMA MX310 User Manual

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    							97
    Troubleshooting
    Scanning Problems
    „ ScanGear Won’t Start
    „ Other Scanning Troubles
    Refer to the  Scanning Guide  on-screen manual.
    Problems Receiving Faxes
    „Cannot Receive a Fax, Cannot Print a Fax
    “No ink”/
    “Ink cassette error” z
    The FINE Cartridge has or may have run out of ink.
    z The FINE Cartridge may not be installed properly or may not be compatible 
    with this machine.
    Check the error message on the LCD and take the appropriate action to resolve 
    the error.
    See “An Error Message Is Displayed on the LCD” on page 78.
    “Hardware Error” FINE Cartridge errors have occurred. Replace the FINE Cartridge. See  “Replacing a FINE Cartridge” on page 66.
    “Printer error” An error requiring servicing may have occurred. (Machine  Power lamp flashes 
    green and  Alarm lamp flashes orange alternately.)
    Disconnect the USB cable between the machine and the PictBridge compliant 
    device, turn off the machine, and unplug the power cord of the machine from the 
    power supply. After a while, plug the power cord of the machine back in, turn on 
    the machine, and then reconnect the PictBridge compliant device to the 
    machine.
    If the same error occurs, contact your Canon service representative.
    CauseAction
    The scanner driver (ScanGear) is not 
    installed. Follow the procedure described in your setup sheet to reinstall the MP Drivers.
    CauseAction
    The machine is not powered on.
    zYou cannot receive faxes if the power is turned off. Press the  ON/OFF button 
    to turn the power on.
    z After a power failure or disconnecting of the power cord, press the  ON/OFF 
    button to turn the power on.
    The machine’s memory is full. Either print or delete documents in memory (see “Printing or Deleting a  Document in Memory” on page 54.) to free up memory. Then ask the sender to 
    resend the fax.
    There was an error during reception. zCheck the LCD for an error message. See “An Error Message Is Displayed 
    on the LCD” on page 78.
    z Print the Activity report and check for an error. See “Printing the Activity 
    Report Manually” on page 57.
    The telephone line is not correctly 
    connected. Check that the telephone line is connected correctly to the Telephone Line Jack 
    and that the telephone (or another external device such as an answering 
    machine or a computer modem) is connected correctly to the External Device 
    Jack. Refer to your setup sheet.
    Error Message 
    On PictBridge 
    Compliant DeviceAction 
    						
    							98Troubleshooting
    * Legal may not be available depending on t he country or region of purchase.
    „Machine Does Not Switch  Automatically between Voice and Fax Calls
    *1This setting is only available in US and Canada.*2This setting may not be available depending on the country or region of purchase.
    „Quality of Received Fax is Poor
    A paper size other than A4, Letter or 
    Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not 
    printed and are stored in memory. Change the paper to A4, Letter or Legal* size, 
    then press the 
    OK button on the machine.
    The machine is not set to the 
    appropriate receive mode. Check the receive mode setting, and change it to a mode suited to your 
    connection if necessary.
    FA X  O N LY  M O D E
    See “If You Want to Receive Only Faxes Automatically with the Machine, or 
    Have a Dedicated Telephone Line for Fax Use Only:” on page 48.
    TEL PRIORITY MODE
    See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
    Use Voice Calls More Frequently:” on page 48.
    FAX PRIORITY MODE
    See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
    Want to Receive Faxes Automatically:” on page 49.
    DRPD
    See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service 
    with Your Telephone Company (US and Canada only):” on page 50.
    NETWORK SWITCH
    See “If You Want the Machine to Automatically Switch between Fax and Voice 
    Calls by the Call Ring Patterns (Network Switch):” on page 50.
    CauseAction
    The receive mode displayed on the 
    bottom left of the LCD is 
    FA X O N LY.If the receive mode is set to 
    FAX ONLY MODE, there will be no automatic 
    switching between voice and fax calls. Set the receive mode to  TEL PRIORITY 
    MODE , FAX PRIORITY MODE , DRPD
    *1, or  NETWORK SWITCH*2.
    If the receive mode is  TEL PRIORITY MODE , connect an answering machine to 
    the machine and check that a message plays back when the answering 
    machine answers.
    CauseAction
    ECM RX  is set to  OFF.Set  ECM RX to ON . Refer to “ECM RX” in “FAX SETTINGS” of the  User’s Guide 
    on-screen manual.
    The sender’s original document or fax 
    machine is dirty. The image quality of the fax is mainly determined by the sender’s fax machine. 
    Contact the sender and check whether the scanning area of his/her fax machine 
    is not dirty.
    ECM sending/receiving is not enabled 
    although the line/connection is poor. z
    On the machine, set  ECM RX to ON . Refer to “ECM RX” in “FAX SETTINGS” 
    of the  User’s Guide  on-screen manual.
    z Contact the sender and check that his/her machine is set to enable ECM 
    sending.
    z If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/
    received in the standard mode.
    z Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
    SETTINGS” of the  User’s Guide on-screen manual.
    CauseAction 
    						
    							99
    Troubleshooting
    „ Repeated Errors Occur When You Receive a Fax
    Problems Sending Faxes
    „Cannot Send a Fax
    CauseAction
    The telephone line condition or the 
    connection is poor. Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
    SETTINGS” of the 
    User’s Guide on-screen manual.
    If there is a poor line or connection, reducing the reception start speed may 
    correct the error.
    The sender’s fax machine is not 
    operating normally. Contact the sender and check whether his/her fax machine is operating 
    normally.
    CauseAction
    The machine is not powered on.
    zYou cannot send faxes if the power is turned off. Press the  ON/OFF button to 
    turn the power on.
    z After a power failure or disconnecting of the power cord, press the  ON/OFF 
    button to turn the power on.
    The  In Use/Memory  lamp is flashing. Another document is being sent from memory. Wait until the machine finishes 
    sending it.
    The telephone line is connected to the 
    External Device Jack. Reconnect to the Telephone Line Jack. Refer to your setup sheet.
    If you still cannot send a fax, there is a problem with the telephone line. Contact 
    your telephone company and the manufacturer of your terminal adapter or 
    telephone adapter.
    The telephone line type is not set 
    correctly. If the telephone line type is not set correctly, you will not be able to send faxes, 
    but will still be able to receive them. In this case, check the telephone line type 
    setting and change it as necessary. See “Setting the Telephone Line Type” on 
    page 32.
    DIAL TONE DETECT  is set to ON. Resend the fax after a while. If you still cannot send the fax, set  DIAL TONE 
    DETECT  to OFF .
    The fax number is not correctly 
    registered in a speed dial. Make sure that the fax number is correctly registered when speed dialing. See 
    “Registering Coded Speed Dialing” on page 39.
    There was an error during 
    transmission. z
    Check the LCD for an error message. See “An Error Message Is Displayed 
    on the LCD” on page 78.
    z Print the Activity report and check for an error. See “Printing the Activity 
    Report Manually” on page 57.
    Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If so,  then there is a problem with your telephone line. Contact your telephone line 
    provider.
    The document is not loaded properly. Remove the document then reload it on the Platen Glass or the ADF. See  “Loading Original Documents” on page 8.
    A fax destination is displayed on the 
    LCD. Another document is being sent from memory. Wait until the machine finishes 
    sending it.
    There was a printer error. Resolve the printer error. If you are out of paper, set the paper. If you are in a hurry, you can send the fax before resolving the printer error by 
    pressing the Stop/Reset button. In this case, be sure to press the  FA X button to 
    print the faxes stored in memory once the transmission is complete. 
    						
    							100Troubleshooting
    „Cannot Send a Fax Clearly
    „ Repeated Errors Occur When You Send a Fax
    Telephone Problems
    „Cannot Dial
    „ Telephone Disconnects During a Call
    CauseAction
    The document is not loaded correctly, 
    or the Platen Glass, the inner side of 
    the Document Cover, or the ADF is 
    dirty. z
    Remove the document, then reload it on the Platen Glass or the ADF. See 
    “Loading Original Documents” on page 8.
    z Clean the Platen Glass, the inner side of the Document Cover, or the ADF 
    and reload the document. See “Cleaning Your Machine” on page 73.
    The image quality setting or the scan 
    contrast setting is not suitable for the 
    document. On the LCD, set an image quality suitable and a scan contrast suitable for the 
    document. See “Adjusting the Scan Contrast or the Image Quality (Fax 
    Resolution)” on page 42.
    The original document is loaded with 
    the wrong side facing upwards. When loading the document on the Platen Glass, the side to be scanned should 
    be face down.
    When loading in the ADF, the side to be scanned should be face up.
    You are scanning thick (max. 0.39 
    inches / 10 mm) or curled documents. Press on the Document Cover with your hand when scanning.
    CauseAction
    The telephone line condition or the 
    connection is poor.Reduce the transmission start speed. Refer to “TX START SPEED” in “FAX 
    SETTINGS” of the 
    User’s Guide on-screen manual.
    If there is a poor line or connection, reducing the transmission start speed may 
    correct the error.
    CauseAction
    The telephone line is not correctly 
    connected. Check that the telephone line is connected correctly. Refer to your setup sheet.
    The telephone line type is not set 
    correctly. Check the telephone line type setting and change it as necessary. See “Setting 
    the Telephone Line Type” on page 32.
    CauseAction
    The power cord, the telephone line, or 
    the telephone (or another external 
    device such as an answering machine 
    or a computer modem) is not 
    connected securely.Check that the power cord, the telephone line, and the telephone (or another 
    external device such as an answering machine or a computer modem) are 
    connected securely. 
    						
    							101 Appendix
    Appendix
    How to Use the Documentation Provided
    Printed Documentation
    Setup Sheet
    Be sure to read this sheet first.
    This sheet includes instructions for setting up your machine and getting it ready 
    for use.
    Quick Start Guide (This guide)
    Read this guide when starting to use the machine.
    After following instructions in your setup sheet, we recommend you read this 
    guide to familiarize yourself with the basic operation of some of the main 
    functions that can be performed on your machine.
    On-screen Manuals
    User’s Guide
    Read this guide when starting to use the machine.
    If the Quick Start Guide does not provide you enough information please refer to 
    the User’s Guide which can be installed from the Setup CD-ROM. This guide 
    provides detailed instructions for:
    zcopying
    zprinting from your computer
    zscanning
    zfaxing
    Additional guides are also available for advanced features.
    Scanning Guide
    Refer to this guide for full instructions on scanning operation and settings.
    PC Printing Guide
    Refer to this guide for full instructions on printer driver setting.
    FAX Driver Guide (Windows only)
    Refer to this guide for full instructions on fax driver setting.
    PC Photo Printing Guide (Windows only)
    Refer to this guide for instructions on using the various application software 
    included on the Setup CD-ROM. 
    						
    							102Appendix
    Reading the On-screen Manuals
    For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
    You can view the on-screen manuals in the following way:
    To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the 
    desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen 
    Manual (where “XXX” is your machine’s name).
    System Requirements
    Browser: Windows HTML Help Viewer
    To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your 
    machine’s name) on the desktop.
    System Requirements
    Browser: Help Viewer
    NotezMicrosoft® Internet Explorer 5.0 or later must be installed.
    zThe on-screen manual may not be displayed properly depending on your operating system or 
    Internet Explorer version. We recommend that you keep your system up to date with Windows 
    Update.
    Note
    zThe on-screen manual may not be displayed properly depending on your operating system. We 
    recommend that you keep your system up to date.
    zWe recommend using Safari as your Web browser to view the HTML format on-screen 
    manuals. If Safari is not installed on your computer, download it from Apple Inc. website and 
    install it. 
    						
    							103 Appendix
    Specifications
    General Specifications
    Printing resolution (dpi)4800 (horizontal)* x 1200 (vertical)
    * Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
    InterfaceUSB 2.0 High Speed*
    * A computer that complies with USB 2.0 Hi-Speed standard is required. Since the 
    USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 
    1.1), it can be used at USB Full-Speed (USB 1.1).
    Print width8 inches / 203.2 mm max.
    (for Borderless Printing: 8.5 inches / 216 mm)
    Acoustic noise levelApprox. 40 dB (A)
    * When printing in the highest print quality mode on Photo Paper Pro.
    Operating environmentTemperature: 5 to 35°C (41 to 95°F)
    Humidity: 10 to 90% RH (no condensation)
    Storage environmentTemperature: 0 to 40°C (32 to 104°F)
    Humidity: 5 to 95% RH (no condensation)
    Power supplyAC 100-240 V, 50/60 Hz
    Power consumptionPrinting (Copy): Approx. 16 W
    Standby (minimum): Approx. 1.8 W
    OFF: Approx. 1.1 W
    External dimensionsApprox. 18.4 (W) x 17.3 (D) x 9.1 (H) inches /
    Approx. 465 (W) x 440 (D) x 230 (H) mm
    * With the Paper Support, Paper Output Tray, and Document Tray retracted.
    WeightApprox. 8.6 kg (Approx. 19.0 lb.)
    * With the FINE Cartridges installed.
    Canon FINE CartridgesNozzles:
    Black: 320 nozzles
    Cyan/Magenta/Yellow: 384 x 3 nozzles
    ADF capacity
    zMax. 30 pages of A4- or Letter-sized sheets (75 gsm / 20 lb paper), up to 4 mm in 
    height
    zMax. 5 pages of Legal-sized sheets (75 gsm / 20 lb paper), up to 1 mm in height
    z1 sheet for sizes other than these
    Copy Specifications
    Multiple copy1 - 99 pages
    Intensity adjustment9 positions, Auto intensity (AE copy)
    Zoom25% - 400% (1% unit)
    Scan Specifications (Platen Glass)
    Scanner driverTWAIN / WIA (Windows Vista and Windows XP only)
    Maximum scanning sizeA4/Letter, 8.5 x 11.7 / 216 x 297 mm
    Scanning resolutionOptical resolution (horizontal x vertical) max: 1200 dpi x 2400 dpi
    Interpolated resolution max: 19200 dpi x 19200 dpi
    Gradation (Input/Output)16bit/8bit
    48bit/24bit (RGB each 16bit/8bit) 
    						
    							104Appendix
    Fax Specifications
    Applicable linePublic Switched Telephone Network (PSTN)
    CompatibilityG3 / Super G3 (Mono & Color Fax)
    Data compressing systemMH, MR, MMR, JPEG
    Modem typeFax modem
    Modem speed33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / 14400 / 12000 / 9600 
    / 7200 / 4800 / 2400 bps
    Automatic fallback
    Transmission speedBlack & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from 
    memory 
    (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 
    for others, both in standard mode or Canon FAX Standard chart No.1, standard mode.)
    Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from memory 
    (Based on Canon COLOR FAX TEST SHEET.)
    Scanning image processingHalftones: 256 levels of gray
    Density adjustment: 3 levels
    MemoryTransmission/reception: 50 pages
    (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 
    for others, both in standard mode.)
    Fax resolutionBlack & white STANDARD: 8 pels / mm x 3.85 lines / mm (203 pels / inch x 98 lines / 
    inch)
    Black & white FINE, PHOTO: 8 pels / mm x 7.70 lines / mm (203 pels / inch x 196 lines 
    / inch)
    Color: 200 x 200 dpi
    DialingAutomatic dialing
    Coded speed dialing (20 destinations)
    Regular dialing (with numeric buttons)
    Automatic redialing
    Manual redialing (with the Redial/Pause button)
    Telephone NetworkingAutomatic reception
    Automatic fax/tel switchover
    DRPD (Distinctive Ring Pattern Detection)
    Remote reception by telephone (Default ID: 25)
    ECM deactivation
    Activity report (after every 20 transactions)
    Non-delivery report
    TTI (Transmit Terminal Identification)
    Telephone Specifications
    ConnectionTelephone/answering machine (CNG detecting signal)/data modem 
    						
    							105 Appendix
    Camera Direct Print (PictBridge)
    Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*, Credit card, 8 x 10 / 203.2 x 
    254.0 mm, A4, Letter, Wide*
    * Can be selected only on certain Canon-brand PictBridge compliant devices.
    Paper typeDefault (Selections based on the machine setting), Photo (Photo Paper Plus Glossy, 
    Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo 
    Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper 
    (A4/Letter only)
    LayoutDefault (Selections based on the machine setting), Borderless, Bordered, N-up (2, 4, 
    9, 16)
    *1, 35-up*2
    *1
    Layout compatible with Canon-brand sticker above. Refer to “Printing Media” in the 
    User’s Guide on-screen manual.
    *2Selected photos are printed in 35 mm film style layout (contact printing layout).
    This print setting is only available with certain Canon-brand PictBridge compliant 
    devices.
    You can print shooting Info (Exif Data) on photos in list format, or in the margins of 
    specified photos.
    Select Layout, then select the item displayed with the [i] icon.
    (Note that this print setting cannot be used for some models.)
    Image optimizeDefault (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise 
    Reduction)*, “Face”*, “Red eye”*
    * If using a Canon PictBridge compliant camera, you can select it.
    Print data & file no.Default (Off: No printing), Date, File No., Both, Off
    TrimmingDefault (Off: No trimming), On (follow camera’s setting), Off 
    						
    							106Appendix
    zOmniPage SE: Windows 2000 Professional SP2 and SP3 not supported
    zMP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only)
    zSome functions may not be available with Windows Media Center
    zTo upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon 
    inkjet printer.
    Specifications are subject to change without notice.
    Minimum System Requirements
    Note
    Conform to the operating system’s requirements when higher than those given here.
    Operating System
    Processor
    RAMWindows Vista
    Pentium II (including compatible processors)
    300 MHz
    128 MB
    Windows XP SP1, SP2
    Pentium II (including compatible processors)
    300 MHz
    128 MB
    Windows 2000 Professional SP2, SP3, SP4
    Pentium II (including compatible processors)
    300 MHz
    128 MB
    Note: Operation can only be guaranteed on a PC pre-
    installed Windows Vista, XP or 2000.Mac OS X v.10.4
    Intel processor
    PowerPC G3
    256 MB
    Mac OS X v.10.2.8 - v.10.3
    PowerPC G3
    128 MB
    Note: Hard disk must be formatted 
    as Mac OS Extended (Journaled) or 
    Mac OS Extended.
    BrowserInternet Explorer 6.0- Safari
    Hard Disk Space800 MB
    Note: For bundled software installation.450 MB
    Note: For bundled software 
    installation.
    CD-ROM DriveRequired
    Other restrictionsXGA 1024 x 768
    Additional System Requirements for On-Screen Manuals
    Browser: Windows HTML Help Viewer
    Note: Microsoft Internet Explorer 5.0 or later must be 
    installed. The on-screen manual may not be displayed 
    properly depending on your operating system or Internet 
    Explorer version. We recommend that you keep your 
    system up to date with Windows Update. Browser: Help Viewer
    Note: The on-screen manual may not be displayed properly 
    depending on your operating system or Help Viewer 
    version. We recommend that you keep your system up to 
    date with Software Update. 
    						
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