Canon printer PIXMA MX310 User Manual

							97
Troubleshooting
Scanning Problems
„ ScanGear Won’t Start
„ Other Scanning Troubles
Refer to the  Scanning Guide  on-screen manual.
Problems Receiving Faxes
„Cannot Receive a Fax, Cannot Print a Fax
“No ink”/
“Ink cassette error” z
The FINE Cartridge has or may have run out of ink.
z The FINE Cartridge may not be installed properly or may not be compatible 
with this machine.
Check the error message on the LCD and take the appropriate action to resolve 
the error.
See “An Error Message Is Displayed on the LCD” on page 78.
“Hardware Error” FINE Cartridge errors have occurred. Replace the FINE Cartridge. See  “Replacing a FINE Cartridge” on page 66.
“Printer error” An error requiring servicing may have occurred. (Machine  Power lamp flashes 
green and  Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant 
device, turn off the machine, and unplug the power cord of the machine from the 
power supply. After a while, plug the power cord of the machine back in, turn on 
the machine, and then reconnect the PictBridge compliant device to the 
machine.
If the same error occurs, contact your Canon service representative.
CauseAction
The scanner driver (ScanGear) is not 
installed. Follow the procedure described in your setup sheet to reinstall the MP Drivers.
CauseAction
The machine is not powered on.
zYou cannot receive faxes if the power is turned off. Press the  ON/OFF button 
to turn the power on.
z After a power failure or disconnecting of the power cord, press the  ON/OFF 
button to turn the power on.
The machine’s memory is full. Either print or delete documents in memory (see “Printing or Deleting a  Document in Memory” on page 54.) to free up memory. Then ask the sender to 
resend the fax.
There was an error during reception. zCheck the LCD for an error message. See “An Error Message Is Displayed 
on the LCD” on page 78.
z Print the Activity report and check for an error. See “Printing the Activity 
Report Manually” on page 57.
The telephone line is not correctly 
connected. Check that the telephone line is connected correctly to the Telephone Line Jack 
and that the telephone (or another external device such as an answering 
machine or a computer modem) is connected correctly to the External Device 
Jack. Refer to your setup sheet.
Error Message 
On PictBridge 
Compliant DeviceAction 
						

							98Troubleshooting
* Legal may not be available depending on t he country or region of purchase.
„Machine Does Not Switch  Automatically between Voice and Fax Calls
*1This setting is only available in US and Canada.*2This setting may not be available depending on the country or region of purchase.
„Quality of Received Fax is Poor
A paper size other than A4, Letter or 
Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not 
printed and are stored in memory. Change the paper to A4, Letter or Legal* size, 
then press the 
OK button on the machine.
The machine is not set to the 
appropriate receive mode. Check the receive mode setting, and change it to a mode suited to your 
connection if necessary.
FA X  O N LY  M O D E
See “If You Want to Receive Only Faxes Automatically with the Machine, or 
Have a Dedicated Telephone Line for Fax Use Only:” on page 48.
TEL PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
Use Voice Calls More Frequently:” on page 48.
FAX PRIORITY MODE
See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and 
Want to Receive Faxes Automatically:” on page 49.
DRPD
See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service 
with Your Telephone Company (US and Canada only):” on page 50.
NETWORK SWITCH
See “If You Want the Machine to Automatically Switch between Fax and Voice 
Calls by the Call Ring Patterns (Network Switch):” on page 50.
CauseAction
The receive mode displayed on the 
bottom left of the LCD is 
FA X O N LY.If the receive mode is set to 
FAX ONLY MODE, there will be no automatic 
switching between voice and fax calls. Set the receive mode to  TEL PRIORITY 
MODE , FAX PRIORITY MODE , DRPD
*1, or  NETWORK SWITCH*2.
If the receive mode is  TEL PRIORITY MODE , connect an answering machine to 
the machine and check that a message plays back when the answering 
machine answers.
CauseAction
ECM RX  is set to  OFF.Set  ECM RX to ON . Refer to “ECM RX” in “FAX SETTINGS” of the  User’s Guide 
on-screen manual.
The sender’s original document or fax 
machine is dirty. The image quality of the fax is mainly determined by the sender’s fax machine. 
Contact the sender and check whether the scanning area of his/her fax machine 
is not dirty.
ECM sending/receiving is not enabled 
although the line/connection is poor. z
On the machine, set  ECM RX to ON . Refer to “ECM RX” in “FAX SETTINGS” 
of the  User’s Guide  on-screen manual.
z Contact the sender and check that his/her machine is set to enable ECM 
sending.
z If the sender’s or receiver’s fax is not ECM-compatible, the fax will be sent/
received in the standard mode.
z Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
SETTINGS” of the  User’s Guide on-screen manual.
CauseAction 
						

							99
Troubleshooting
„ Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
„Cannot Send a Fax
CauseAction
The telephone line condition or the 
connection is poor. Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
SETTINGS” of the 
User’s Guide on-screen manual.
If there is a poor line or connection, reducing the reception start speed may 
correct the error.
The sender’s fax machine is not 
operating normally. Contact the sender and check whether his/her fax machine is operating 
normally.
CauseAction
The machine is not powered on.
zYou cannot send faxes if the power is turned off. Press the  ON/OFF button to 
turn the power on.
z After a power failure or disconnecting of the power cord, press the  ON/OFF 
button to turn the power on.
The  In Use/Memory  lamp is flashing. Another document is being sent from memory. Wait until the machine finishes 
sending it.
The telephone line is connected to the 
External Device Jack. Reconnect to the Telephone Line Jack. Refer to your setup sheet.
If you still cannot send a fax, there is a problem with the telephone line. Contact 
your telephone company and the manufacturer of your terminal adapter or 
telephone adapter.
The telephone line type is not set 
correctly. If the telephone line type is not set correctly, you will not be able to send faxes, 
but will still be able to receive them. In this case, check the telephone line type 
setting and change it as necessary. See “Setting the Telephone Line Type” on 
page 32.
DIAL TONE DETECT  is set to ON. Resend the fax after a while. If you still cannot send the fax, set  DIAL TONE 
DETECT  to OFF .
The fax number is not correctly 
registered in a speed dial. Make sure that the fax number is correctly registered when speed dialing. See 
“Registering Coded Speed Dialing” on page 39.
There was an error during 
transmission. z
Check the LCD for an error message. See “An Error Message Is Displayed 
on the LCD” on page 78.
z Print the Activity report and check for an error. See “Printing the Activity 
Report Manually” on page 57.
Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If so,  then there is a problem with your telephone line. Contact your telephone line 
provider.
The document is not loaded properly. Remove the document then reload it on the Platen Glass or the ADF. See  “Loading Original Documents” on page 8.
A fax destination is displayed on the 
LCD. Another document is being sent from memory. Wait until the machine finishes 
sending it.
There was a printer error. Resolve the printer error. If you are out of paper, set the paper. If you are in a hurry, you can send the fax before resolving the printer error by 
pressing the Stop/Reset button. In this case, be sure to press the  FA X button to 
print the faxes stored in memory once the transmission is complete. 
						

							100Troubleshooting
„Cannot Send a Fax Clearly
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„ Telephone Disconnects During a Call
CauseAction
The document is not loaded correctly, 
or the Platen Glass, the inner side of 
the Document Cover, or the ADF is 
dirty. z
Remove the document, then reload it on the Platen Glass or the ADF. See 
“Loading Original Documents” on page 8.
z Clean the Platen Glass, the inner side of the Document Cover, or the ADF 
and reload the document. See “Cleaning Your Machine” on page 73.
The image quality setting or the scan 
contrast setting is not suitable for the 
document. On the LCD, set an image quality suitable and a scan contrast suitable for the 
document. See “Adjusting the Scan Contrast or the Image Quality (Fax 
Resolution)” on page 42.
The original document is loaded with 
the wrong side facing upwards. When loading the document on the Platen Glass, the side to be scanned should 
be face down.
When loading in the ADF, the side to be scanned should be face up.
You are scanning thick (max. 0.39 
inches / 10 mm) or curled documents. Press on the Document Cover with your hand when scanning.
CauseAction
The telephone line condition or the 
connection is poor.Reduce the transmission start speed. Refer to “TX START SPEED” in “FAX 
SETTINGS” of the 
User’s Guide on-screen manual.
If there is a poor line or connection, reducing the transmission start speed may 
correct the error.
CauseAction
The telephone line is not correctly 
connected. Check that the telephone line is connected correctly. Refer to your setup sheet.
The telephone line type is not set 
correctly. Check the telephone line type setting and change it as necessary. See “Setting 
the Telephone Line Type” on page 32.
CauseAction
The power cord, the telephone line, or 
the telephone (or another external 
device such as an answering machine 
or a computer modem) is not 
connected securely.Check that the power cord, the telephone line, and the telephone (or another 
external device such as an answering machine or a computer modem) are 
connected securely. 
						

							101 Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready 
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this 
guide to familiarize yourself with the basic operation of some of the main 
functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the Quick Start Guide does not provide you enough information please refer to 
the User’s Guide which can be installed from the Setup CD-ROM. This guide 
provides detailed instructions for:
zcopying
zprinting from your computer
zscanning
zfaxing
Additional guides are also available for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
FAX Driver Guide (Windows only)
Refer to this guide for full instructions on fax driver setting.
PC Photo Printing Guide (Windows only)
Refer to this guide for instructions on using the various application software 
included on the Setup CD-ROM. 
						

							102Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the 
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen 
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your 
machine’s name) on the desktop.
System Requirements
Browser: Help Viewer
NotezMicrosoft® Internet Explorer 5.0 or later must be installed.
zThe on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
zWe recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and 
install it. 
						

							103 Appendix
Specifications
General Specifications
Printing resolution (dpi)4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
InterfaceUSB 2.0 High Speed*
* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the 
USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 
1.1), it can be used at USB Full-Speed (USB 1.1).
Print width8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise levelApprox. 40 dB (A)
* When printing in the highest print quality mode on Photo Paper Pro.
Operating environmentTemperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environmentTemperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supplyAC 100-240 V, 50/60 Hz
Power consumptionPrinting (Copy): Approx. 16 W
Standby (minimum): Approx. 1.8 W
OFF: Approx. 1.1 W
External dimensionsApprox. 18.4 (W) x 17.3 (D) x 9.1 (H) inches /
Approx. 465 (W) x 440 (D) x 230 (H) mm
* With the Paper Support, Paper Output Tray, and Document Tray retracted.
WeightApprox. 8.6 kg (Approx. 19.0 lb.)
* With the FINE Cartridges installed.
Canon FINE CartridgesNozzles:
Black: 320 nozzles
Cyan/Magenta/Yellow: 384 x 3 nozzles
ADF capacity
zMax. 30 pages of A4- or Letter-sized sheets (75 gsm / 20 lb paper), up to 4 mm in 
height
zMax. 5 pages of Legal-sized sheets (75 gsm / 20 lb paper), up to 1 mm in height
z1 sheet for sizes other than these
Copy Specifications
Multiple copy1 - 99 pages
Intensity adjustment9 positions, Auto intensity (AE copy)
Zoom25% - 400% (1% unit)
Scan Specifications (Platen Glass)
Scanner driverTWAIN / WIA (Windows Vista and Windows XP only)
Maximum scanning sizeA4/Letter, 8.5 x 11.7 / 216 x 297 mm
Scanning resolutionOptical resolution (horizontal x vertical) max: 1200 dpi x 2400 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation (Input/Output)16bit/8bit
48bit/24bit (RGB each 16bit/8bit) 
						

							104Appendix
Fax Specifications
Applicable linePublic Switched Telephone Network (PSTN)
CompatibilityG3 / Super G3 (Mono & Color Fax)
Data compressing systemMH, MR, MMR, JPEG
Modem typeFax modem
Modem speed33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / 14400 / 12000 / 9600 
/ 7200 / 4800 / 2400 bps
Automatic fallback
Transmission speedBlack & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from 
memory 
(Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 
for others, both in standard mode or Canon FAX Standard chart No.1, standard mode.)
Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from memory 
(Based on Canon COLOR FAX TEST SHEET.)
Scanning image processingHalftones: 256 levels of gray
Density adjustment: 3 levels
MemoryTransmission/reception: 50 pages
(Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 
for others, both in standard mode.)
Fax resolutionBlack & white STANDARD: 8 pels / mm x 3.85 lines / mm (203 pels / inch x 98 lines / 
inch)
Black & white FINE, PHOTO: 8 pels / mm x 7.70 lines / mm (203 pels / inch x 196 lines 
/ inch)
Color: 200 x 200 dpi
DialingAutomatic dialing
Coded speed dialing (20 destinations)
Regular dialing (with numeric buttons)
Automatic redialing
Manual redialing (with the Redial/Pause button)
Telephone NetworkingAutomatic reception
Automatic fax/tel switchover
DRPD (Distinctive Ring Pattern Detection)
Remote reception by telephone (Default ID: 25)
ECM deactivation
Activity report (after every 20 transactions)
Non-delivery report
TTI (Transmit Terminal Identification)
Telephone Specifications
ConnectionTelephone/answering machine (CNG detecting signal)/data modem 
						

							105 Appendix
Camera Direct Print (PictBridge)
Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*, Credit card, 8 x 10 / 203.2 x 
254.0 mm, A4, Letter, Wide*
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper typeDefault (Selections based on the machine setting), Photo (Photo Paper Plus Glossy, 
Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo 
Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper 
(A4/Letter only)
LayoutDefault (Selections based on the machine setting), Borderless, Bordered, N-up (2, 4, 
9, 16)
*1, 35-up*2
*1
Layout compatible with Canon-brand sticker above. Refer to “Printing Media” in the 
User’s Guide on-screen manual.
*2Selected photos are printed in 35 mm film style layout (contact printing layout).
This print setting is only available with certain Canon-brand PictBridge compliant 
devices.
You can print shooting Info (Exif Data) on photos in list format, or in the margins of 
specified photos.
Select Layout, then select the item displayed with the [i] icon.
(Note that this print setting cannot be used for some models.)
Image optimizeDefault (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise 
Reduction)*, “Face”*, “Red eye”*
* If using a Canon PictBridge compliant camera, you can select it.
Print data & file no.Default (Off: No printing), Date, File No., Both, Off
TrimmingDefault (Off: No trimming), On (follow camera’s setting), Off 
						

							106Appendix
zOmniPage SE: Windows 2000 Professional SP2 and SP3 not supported
zMP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only)
zSome functions may not be available with Windows Media Center
zTo upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon 
inkjet printer.
Specifications are subject to change without notice.
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System
Processor
RAMWindows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB
Note: Operation can only be guaranteed on a PC pre-
installed Windows Vista, XP or 2000.Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.2.8 - v.10.3
PowerPC G3
128 MB
Note: Hard disk must be formatted 
as Mac OS Extended (Journaled) or 
Mac OS Extended.
BrowserInternet Explorer 6.0- Safari
Hard Disk Space800 MB
Note: For bundled software installation.450 MB
Note: For bundled software 
installation.
CD-ROM DriveRequired
Other restrictionsXGA 1024 x 768
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be 
installed. The on-screen manual may not be displayed 
properly depending on your operating system or Internet 
Explorer version. We recommend that you keep your 
system up to date with Windows Update. Browser: Help Viewer
Note: The on-screen manual may not be displayed properly 
depending on your operating system or Help Viewer 
version. We recommend that you keep your system up to 
date with Software Update.