Canon printer PIXMA MX310 User Manual

							87
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl 
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Paper Handling” on page 12.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. 
It may also reduce print quality.
NoteIf the corners or edges of the paper are smudged, try to print with the Paper 
Thickness Lever set to the right.
Printing graphics with the intensity 
setting set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Changing the Copy Settings” on page 19 and reduce the 
INTENSITY
 setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide  on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
(A)
(1) (2)
(B)
(A) 
						

							88Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 84.
Printing Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 64 to perform Print Head Alignment using  the Operation Panel.
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass or the ADF.
See “Loading Original Documents” on page 8.
The original document is loaded with 
the wrong side facing upwards. When loading the original on the Platen Glass, the side to be copied should be 
face down.
When loading in the ADF, the side to be copied should be face up.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital 
camera or your computer.
The Platen Glass, the inner side of the 
Document Cover, or the ADF is dirty. Clean the Platen Glass, the inner side of the Document Cover, or the ADF.
See “Cleaning Your Machine” on page 73.
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted. 
						

							89
Troubleshooting
Paper Does Not Feed Properly
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 13.
Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so  perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 74.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of 
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against 
the right side of the Rear Tray and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 14.
Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper  feeding of paper may not be possible at this maximum capacity depending on 
the type of paper or environmental conditions (either very high or low 
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 14.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 16, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
z Set the Paper Thickness Lever to the right.
CauseAction 
						

							90Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it 
back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 11.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 89 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative. 
						

							91
Troubleshooting
Document Jams
CauseAction
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
Press the  Stop/Reset  button.
(2) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Feeder Cover.
(3) Remove the jammed page from under the roller to the Feeder Cover side.
(4) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from 
step (2) under “Document jams in the ADF (inner side).” on page 92. 
						

							92Troubleshooting
Document jams in the ADF (Document 
Tray).
(Continued) (5)
Close the Feeder Cover.
z If documents remain in the ADF after pressing the  Stop/Reset button during 
scanning, “ DOCUMENT IN ADF ” appears on the LCD. Press the  OK button 
so that the remaining document is automatically fed out.
z When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
NoteThe document may not feed properly depending on the media type, or your 
environment, such as when the temperature and humidity are either too high or 
too low.
In this case, reduce the number of document pages to approximately half of the 
loading capacity. See “Original Document Requirements” on page 8.
If the document still jams, use the Platen Glass instead.
Document jams in the ADF (inner side). Remove the document following the procedure below. (1)Follow steps (1) to (3) under “Document jams in the ADF (Document Tray).” 
on page 91.
(2) Open the Document Cover and pull out the document from the inner side.
(3) Close the Document Cover.
(4) Close the Feeder Cover.
z When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
CauseAction 
						

							93 Troubleshooting
Document Jams in the ADF (Document 
Output Slot).If the document is jammed in the Document Output Slot, pull it out.
zWhen rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
CauseAction 
						

							94Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An Error Message Is Displayed on the 
LCD” on page 78.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
* In the following instruction, “
XXX” signifies your machine’s name.
(1) Log into a user account with the administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX Printer  icon, and select Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX Printer  appearing in the  Printer column is selected for  Print to the 
following port(s) .
If the port setting is not correct, reinstall the MP Drivers or change the port 
setting according to the interface you are using.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet. 
						

							95
Troubleshooting
„ Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An Error Message Is Displayed on the 
LCD” on page 78.
Machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer.
(1) Select  Print & Fax Preferences  in Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List in Printer .
(2) Check that your machine’s name is displayed in the list of printers and that 
the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in 
Printer List .
(3) If your machine’s name is not displayed, click  Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup 
sheet to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. See “REQ. SERVICE SOON” in “An Error Message Is Displayed on the LCD”  on page 78.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder is not compatible with this 
machine.See “INCOMPATIBLE CAMERA” in “An Error Message Is Displayed on the 
LCD” on page 78. 
						

							96Troubleshooting
„Error No.: 2002 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via a USB hub. See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the 
LCD” on page 78.
Note
z
This section describes errors that are indicated on Canon-brand PictBridge compliant devices.
The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take 
the appropriate action to clear the error. For details, see “An Error Message Is Displayed on the LCD” 
on page 78.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message 
On PictBridge 
Compliant DeviceAction
“Printer in use” If the machine is printing from the computer or warming up, wait until the job  ends. When it is ready, the machine starts printing automatically.
When printing first after changing the media type, the message asking you to 
confirm the position of the paper thickness lever may appear on the LCD on the 
machine. If this message is displayed, make sure that the paper thickness lever 
is set appropriate, then press the OK button on the machine.
“No paper” Load paper in the Rear Tray, and select  Continue* in the display on your 
PictBridge compliant device.
* To resume printing, you can also press the  OK button on the machine instead 
of selecting  Continue on the camera.
“Paper Error” Open the Paper Output Tray. The machine resumes printing.
“Paper jam” Select  Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the  OK button on the 
machine, and try printing again.
“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.
“No print head” The FINE Cartridge is not installed or the Cartridge may not be compatible with  this machine.
For details on how to resolve the error, see “CHECK INK U051/U052/U053/
U059” in “An Error Message Is Displayed on the LCD” on page 78.
“Waste tank full”/
“Ink absorber full” The ink absorber is nearly full.
For details on how to resolve the error, see “REQ. SERVICE SOON” in “An 
Error Message Is Displayed on the LCD” on page 78.