Canon printer PIXMA MX310 User Manual

87
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may...

88Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 84.
Printing Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 64 to perform Print Head Alignment using  the Operation Panel....

89
Troubleshooting
Paper Does Not Feed Properly
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too...

90Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit...

91
Troubleshooting
Document Jams
CauseAction
Document jams in the ADF (Document 
Tray). Remove the document following the procedure below.
(1)
Press the  Stop/Reset  button.
(2) If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF, then open the Feeder Cover.
(3) Remove the jammed page from under the roller to the Feeder Cover side.
(4) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from 
step (2)...

92Troubleshooting
Document jams in the ADF (Document 
Tray).
(Continued) (5)
Close the Feeder Cover.
z If documents remain in the ADF after pressing the  Stop/Reset button during 
scanning, “ DOCUMENT IN ADF ” appears on the LCD. Press the  OK button 
so that the remaining document is automatically fed out.
z When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error...

93 Troubleshooting
Document Jams in the ADF (Document 
Output Slot).If the document is jammed in the Document Output Slot, pull it out.
zWhen rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the document jam error continues after removing the document, contact 
your Canon service representative.
CauseAction 

94Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An...

95
Troubleshooting
„ Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An...

96Troubleshooting
„Error No.: 2002 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via a USB hub. See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the 
LCD” on page 78.
Note
z
This section describes errors that are indicated on Canon-brand PictBridge compliant...