Canon printer PIXMA MP800R User Manual

Chapter 12 139Troubleshooting
Inner Cover is not closed 
completely.Close the Inner Cover completely. Paper does not feed properly if the 
Inner Cover is even slightly open.
The media type is not selected 
correctly in the printer driver.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded. The print surface is smudged with 
some printing jobs despite being set correctly. Should this occur, on the 
[Maintenance] tab, click [Custom Settings] and place a...

140Chapter 12Troubleshooting
„Paper Curls/Ink Blots
Paper Jams
CauseAction
Paper being used is too thin. Use Photo Paper Pro or other Canon specialty paper to print images that 
have a high color saturation. See “Media types you cannot use” on 
page 22.
The media type is not selected 
correctly on the Operation Panel.Ensure that the media type selected on the Operation Panel matches that 
of the paper loaded.
CauseAction
Paper jams in the Paper Output Slot/
Auto Sheet Feeder.Remove the paper according to...

Chapter 12 141Troubleshooting
Paper jams inside the machine 
(Transport Unit).Remove the paper according to the following procedure.
1. Open the Rear Cover.
2. When you can see the jammed paper, slowly pull the paper out.
Be careful not to touch the components inside the machine.
If you cannot pull the paper out, turn the machine off and turn it back 
on. The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper in step 2, remove the Cassette.
5. Slowly pull...

142Chapter 12Troubleshooting
Paper jams inside the machine 
(Duplex Transport Section).Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from 
the Auto Sheet Feeder.
2. Stand the machine with the left side down.
CautionAlways stand the machine with the left side down when standing the 
machine. Be careful that the right side is not down.
3. Slowly pull the jammed paper out while pulling the green cover toward...

Chapter 12 143Troubleshooting
Cannot Print Properly from a Photo Index Sheet
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera 
or camera.
CauseAction
 
is displayed.zConfirm the orientation and position of the Photo Index Sheet...

144Chapter 12Troubleshooting
Error Message On CameraAction
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. When it is ready, the machine starts printing 
automatically.
No paper/Paper Error
zLoad paper in either the Auto Sheet Feeder or Cassette which you have 
selected with [Feed Switch] on the machine, and select “Continue”
*1 in 
the display on your camera.
zThe camera does not support the page size that is selected on this 
machine. Check the print...

Chapter 12 145Troubleshooting
*1 To resume printing, you can press [OK] on the machine instead of selecting Continue.
No Ink You can check the machine status according to the way the ink tank lamps 
(red) flash.
Check the status of each lamp and take the appropriate action to clear the 
error. See “Getting the Ink Level Information” on page 108.
When the ink tank lamp is off:
zThe ink tank may not be installed properly. Install the appropriate ink 
tank.
zThe ink tank may not be compatible with this...

146Chapter 12Troubleshooting
Cannot Print Properly through Wireless 
Communication
The following are the causes of trouble may occur when printing through infrared communication 
between a mobile phone and the machine. They do not apply to troubles when printing from a 
computer over a wireless LAN.
For the trouble when printing through Bluetooth communication, refer to the Bluetooth User’s Guide.
CauseAction
The installation place, distance, 
and/or angle is improper.When printing through infrared...

Chapter 12 147Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the 
Printer Connection screenReinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other...

148Chapter 12Troubleshooting
Cannot Connect to the Computer Properly
„Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work
The computer has an old version of 
the software installed. (Canon 
MultiPASS is registered as a 
program in the [Start] menu.)Uninstall the old version of the software following the instructions in the 
manual of that version, and reinstall the new version.
Installation procedure not followed 
correctlyFollow the Setup Guide packaged with your machine for proper MP...