Canon printer PIXMA MP800R User Manual

Chapter 12 159Troubleshooting
„Writing Error/Output Error in CNBJNPnnnnnn
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Setup Guide and reinstall the 
MP Drivers.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the...

160Chapter 12Troubleshooting
„When an Error is Displayed Regarding Automatic Duplex Printing
„Error No.: 300 is Displayed
The MAC address filtering or the IP 
address filtering is configured on 
the access point.On the access point, additionally register the IP address or MAC address 
of the machine and the computer, or disable the MAC address filtering or 
the IP address filtering.
The access control is set to the 
machine.Print out the network setting information and verify if the access control 
with...

Chapter 12 161Troubleshooting
„Error No.: 306 is Displayed
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box.Select [MP800R] from the [Printer] pop-up menu in the [Print] dialog box of 
the printer driver.
If [MP800R] is not displayed in the printer list, follow the procedure below 
to confirm the settings. 
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check...

162Chapter 12Troubleshooting
„Error No.: 1856 is Displayed
„Error No.: 2001 is Displayed
„Error No.: 2500 is Displayed
„For Windows Users
CauseAction
During regular printing, Inner Cover 
is opened.Close Inner Cover, press [OK] on the machine, then try printing again. 
One page of the print data being sent at the time of the error will be 
erased, so print that page again.
CauseAction
A specified period of time has 
elapsed without receiving a 
response from the digital camera./
The digital camera or...

Chapter 12 163Troubleshooting
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the 
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
zProduct name: PIXMA MP800R
zSerial number: written on label inside machine
zDetails of the problem
zWhat you tried to solve the problem, and what...

Chapter 13
164Chapter 13Appendix
Appendix
Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual 
printable area will be the area without these margins. By selecting Borderless Printing*, printing with 
no margins is possible.
* This is available in A4, Letter, 4" x 6" /101.6 x 152.4 mm, 4" x 8" /101.6 x 203.2 mm, 5" x 7" / 127.0 
x 177.8 mm, and 2.13" x 3.39" / 54.0 x 86.0 mm sizes of paper. If you are making...

Chapter 13 165Appendix
„Letter, Legal
„Envelopes
SizePrintable Area (width x height)
Letter 203.2 x 271.4 mm / 8.0 x 10.7 inches
Legal 203.2 x 347.6 mm / 8.0 x 13.7 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing” enables you to make prints with no margins....

166Chapter 13Appendix
How to Read the On-screen Manuals
The on-screen manuals are manuals to be viewed on your computer.
Read these manuals for detailed information on usage of the machine that is not mentioned in this 
document, troubleshooting, or usage of the application softwares supplied with the Setup CD-ROM, 
etc.
You can install the on-screen manuals using the Setup CD-ROM by either of the following.
zSelect “Easy Install” to install the on-screen manuals along with the MP driver and application...

Chapter 13 167Appendix
Uninstalling the Canon IJ Network Scan Utility
Follow the steps described below to uninstall the Canon IJ Network Scan Utility from your computer.
1Click [Start], and select [All Programs] (or [Programs]), [Canon IJ Network Utilities], 
[Canon IJ Network Scan Utility], and then [Uninstaller].
2Click [Yes] when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click [OK] to restart 
your computer.
zIf you are using Mac OS X...

168Chapter 13Appendix
Uninstalling the On-screen Manuals
Follow the steps described below to uninstall all of the installed on-screen manuals from your 
computer.
If the on-screen manuals have been installed, all of them will be deleted collectively.
1Click [Start], and select [All Programs] (or [Programs]), [Canon MP800R Manual], 
and then [Uninstall].
2Click [OK] when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click [OK] to restart 
your...