Canon printer PIXMA MG6821 User Manual

Installation and Download Problems
Cannot Install MP Drivers
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear
(Windows)
Updating MP Drivers in Network Environment (Windows)
Uninstalling IJ Network Tool
941 

Cannot Install MP Drivers
For Windows:
For Mac OS:For Windows:

Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu DoesNot Appear (Windows)
If Easy-WebPrint EX does not start or its menu does not appear on Internet Explorer, check the following.
Check1  Is Canon Easy-WebPrint EX  displayed on Toolbars menu in Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest version of Easy-WebPrint EX from the Canon website.
Note

Updating MP Drivers in Network Environment (Windows)
Download the latest MP Drivers.
The latest MP Drivers for your model are available for download on the Canon website.
Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that
you downloaded. In the connection method selection screen, select  Use the printer with wireless LAN
connection . The machine is detected automatically in the network.
Make sure the machine was found, and install the MP...

Uninstalling IJ Network Tool
To uninstall IJ Network Tool from your computer, follow these steps.
For Windows:
For Mac OS:For Windows:
Important

1.Select Applications  from Go menu of Finder, double-click  Canon Utilities > IJ Network
Tool , and then drag  Canon IJ Network Tool  icon into Trash.2.
Restart computer.
Empty the  Trash and restart your computer.
Note

Errors and Messages
An Error Occurs
Message Appears
Error Message Appears on PictBridge (Wireless LAN) Compliant Device
948 

An Error OccursIf an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.
If an error occurs, a support code (error number) appears on the computer screen or the touch screen.
When a Support Code and a Message Are Displayed on Computer Screen:

For more on resolving errors with support codes, see List of Support Code for Error.
Note