Canon printer PIXMA MG6620 User Manual

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.
Watch the movie (Windows)
Watch the movie (Mac)
•
If you can see the jammed paper at the paper output slot:
1300
•
If you cannot see the jammed paper at the paper output slot:
1303
•
If the paper is jammed when automatic duplex printing:
1304
•
If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
•...

1300Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you cannot pull...

•We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
873 

1303Cause
Paper is jammed inside the machine at the transport unit.
Action
If you cannot see the paper at the paper output slot, remove the paper from the transport unit. Remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn the machine off, then unplug the power cord.
2.
Stand the machine with the...

Note
•
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then removethe jammed paper.
•
If you cannot remove the jammed paper from the transport unit, close the transport unit, take
back the machine in original position, then remove the paper from inside the machine.
Paper Is Jammed inside the Machine
5.
Close the transport unit.
Note
•
After you close the transport unit, take back the machine in original position at once.
6.
Plug the machine back in and turn the...

1304Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out...

6.
Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
Note
•
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
•
If you cannot remove the jammed paper from the transport unit, close the transport unit, take
back the machine in original position, then remove the paper from inside the machine.
Paper Is Jammed inside the Machine
7.
Close the transport unit....

8.Plug the machine back in and turn the machine back on.
All print jobs in the queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
878 

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from thetransport unit, or if the jammed paper remains inside the machine, remove the paper following the procedure
below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord...

4.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5.
Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.
6.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
•
Does the piece of paper remain under the print head holder?
•
Does the little piece of paper remain inside...