Canon printer PIXMA MG6620 User Manual

Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
851 

Cannot Print/Scan from NFC Compliant Device
Check1 Are the NFC compliant device and the machine connected to the same
network?
Make sure that the NFC compliant device and the machine are connected to the same network. If not, change the network setting so that the NFC compliant device and the machine are connected to the same
network.
Check2  Is PIXMA Printing Solutions installed in the NFC compliant device?
When you print or scan from a NFC compliant device, install PIXMA Printing Solutions in the NFC...

Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
853 

Cannot Install the MP Drivers•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then...

Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the machine and the
computer.
Check2  Follow the procedure below to connect the machine and the computer
again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it again.
3.
Turn the machine on.
Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
MP...

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not...

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection.
The machine will be detected automatically in the network.
After making sure that...

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network or scan from the computer. However,
you cannot change the network settings and use the card slot of the machine over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on...

About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge (Wireless LAN) Compliant Device
859 

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with...