Canon printer PIXMA iP3300 User Manual

							67
Troubleshooting
Error Message Appears on the Screen
„ Writing Error/Output E rror/Communication Error
CauseAction
The printer is not ready. Confirm that the  POWER lamp is lit.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green. 
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer.
For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on 
page 65.
Paper is not loaded. An out of paper error may have been left unattended for a period of time. Load paper and press the RESUME/CANCEL button.
If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or 
Front Feeder) is selected correctly. If the paper source is not selected correctly, 
use the printer driver to change the paper source.
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
(1)
Click  Start > Control Panel  > Printers and Other Hardware  > Printers and 
Faxes .
In non-XP Windows, click  Start > Settings  > Printers .
(2) Click the  Canon iP3300  icon.
(3) Open the  File menu and select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (Canon iP3300) (where n is a 
number) is selected for  Print to the following port(s) .
In Windows Me or Windows 98, click the  Details tab and make sure that 
MPUSBPRNnn (Canon iP3300)  is selected for Print to the following port .
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the printer driver.
The printer is not connected properly. Make sure that the printer cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the  procedure described in the Printer Driver Guide on-screen manual and reinstall 
them following the procedure described in the  Easy Setup Instructions. 
						

							68Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
CauseAction
The printer is not ready. Make sure that the printer is turned on, and that it is connected securely to the 
computer.
If the POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green.
When the  ALARM lamp is flashing orange, an error may have occurred on the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 65.
Printer is not connected properly. Make sure that the USB cable is plugged in securely to the computer and the  printer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your printer is not selected in  Printer 
on the  Print dialog box. Select 
iP3300  in Printer  on the  Print dialog box.
If  iP3300  does not appear in  Printer, follow the procedure below to check that 
the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that  iP3300 is displayed in the list of printers and that the check box is 
selected.
In Mac OS X v.10.2.8, check that  iP3300 is displayed in the  Printer List.
(3) If iP3300  is not displayed, click  Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in the  Easy Setup 
Instructions  to reinstall the printer driver.
CauseAction
The ink absorber is almost full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced. 
						

							69
Troubleshooting
„ Error No.: 2001 Is Displayed
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this printer. Disconnect the cable connecting the printer and the device, and then reconnect 
it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
printer. You may also have to turn on the camera or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according your device’s instruction manual 
before reconnecting it to the printer.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer. 
						

							70Troubleshooting
Cannot Print Properly from a Digital Camera
The following are the possible errors that may occur  when printing directly from a digital still camera 
or digital video camcorder*, and the actions to resolve them.
* Hereafter, the digital still cameras and digital  video camcorders are collectively referred to as 
“digital camera” or “camera”.
Note
z PictBridge compatible digital cameras can be connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge compatible cameras. The 
error messages and operations may vary depending on the camera you are using. If you are using a 
non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from 
the camera, check the status of the  ALARM lamp and dismiss the error message. For details on 
dismissing an error message from the printer, see “ALARM Lamp Flashes Orange” on page 65.
z If you connect a digital camera not compatible with PictBridge, the  ALARM lamp on your printer will 
flash orange nine times. In this case, unplug the cable connecting the camera to the printer to dismiss 
the error message.
z A communication time out occurs if printing takes a long time or if it takes too much time to send data. 
This may cancel printing. In such cases, disconnect the cable between the printer and the camera, and 
then reconnect it. Turn the camera on if it does not turn on automatically. If the problem is still not 
resolved, select a different photo and check if it can be printed.
z Your PictBridge compatible device may need to be switched to printing mode before it is connected to 
the printer, depending on the model of the camera. Also, it may need to be turned on manually or 
switched to playback mode after connected to the printer. Refer to your camera’s instruction manual 
and perform necessary operation before connection.
z The print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When 
Printing Becomes Faint or Colors Are Incorrect” on page 31.
z If the paper is curled or its surface is scratched during printing, make sure that you are using the correct 
type of paper. If the problem is not resolved by using the correct type of paper, adjust the position of the 
Paper Thickness Lever for the type of paper. See “Paper Handling” on page 4.
z For the errors indicated on the camera and their solution, also refer to your camera’s instruction 
manual. For details on other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On CameraAction
“Printer in use” The printer is busy, perhaps processing a print job from the computer.
Wait until printing is complete. If the printer is warming up, wait until the warm-
up is complete. When it is ready, the printer starts printing your print job 
automatically.
“No paper” Load paper in the Auto Sheet Feeder, and select  Continue
*1 in the display on 
your camera.
“Paper jam” Select  Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL 
button on the printer, and reprint.
“Printer cover open” Close the Top Cover on the printer.
“No Print Head” The Print Head is not installed or is defective. (The  ALARM lamp on the printer 
flashes five times.)
Follow the directions described in the  Easy Setup Instructions to install the Print 
Head.
If the Print Head is already installed, remove the Print Head and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon service representative.
“Waste tank (ink absorber
*2) full”/
“ink absorber*2 full” The printer has a built-in ink absorber to hold the ink used during Print head 
cleaning, for example.
This error message indicates that the ink absorber is nearly full.
You can continue printing for a while by selecting 
Continue
*1 in the display on 
your camera.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact a Canon service representative as early as possible. (You will need to 
replace a particular part of the printer.) 
						

							71
Troubleshooting
“No ink” You can check the printer status according to the way the  ALARM lamp on the 
printer (orange) and ink lamps (red) flash. Check the status of each lamp and 
take the appropriate action to resolve the error.
z Printer  ALARM  lamp flashes orange four times and the ink lamp is off
The ink tank may not be installed properly.
Install the appropriate ink tank.
z Printer  ALARM  lamp flashes orange four times and the ink lamp flashes fast 
(at about 1-second intervals)
Ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, select  Continue
*1 
in the display on your camera with the ink tank installed. Then printing can 
continue. Replacing the ink tank is recommended after the printing. The 
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 22.
NoteIf multiple ink lamps are flashing, check how fast they are flashing. Fast 
flashing (at about 1-second intervals) indicates the tank is empty. Slow 
flashing (at about 3-second intervals) indicates ink is low.
For details on different flashing speeds, see “Getting the Ink Level 
Information” on page 22.
z Printer  ALARM  lamp flashes orange seven times and the ink lamp flashes 
fast (at about 1-second intervals)
Some ink tanks are not installed in the correct position, or more than one ink 
tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 22.
z Printer  ALARM  lamp flashes orange fourteen times and the ink lamp is off
The ink tank is not compatible with this printer.
Install an appropriate ink tank. See “Replacing an Ink Tank” on page 22.
z Printer  ALARM  lamp flashes orange sixteen times and the ink lamp flashes 
fast (at about 1-second intervals)
Ink has run out.
Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the 
function for detecting the remaining ink level. Press and hold the  RESUME/
CANCEL  button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink 
level is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 22.
“Ink Error” If the  ALARM lamp on the printer flashes orange thirteen times, an ink tank that 
was once empty is installed.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink  level is memorized. Please be advised that Canon shall not be liable for any 
printer malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 22.
“Hardware Error” When the  ALARM lamp on the printer flashes orange fifteen times, an ink tank 
error has occurred. Replace the ink tank. See “Replacing an Ink Tank” on 
page 22.
Error Message On CameraAction 
						

							72Troubleshooting
*1To resume printing, you can also press the  RESUME/CANCEL button on the printer instead of 
selecting  Continue  on the camera.
*2The ink absorber absorbs ink used  during cleaning, for example. If this message appears, you will 
need to call for servicing to replace the absorbe r and to check the printer for proper operation.
“Printer error” An error requiring servicing may have occurred. (Printer  POWER lamp flashes 
green and  ALARM lamp flashes orange alternately.)
Disconnect the cable between the printer and the camera, turn off the printer, 
and unplug the power cord of the printer from the power supply. After a while, 
plug the power cord of the printer back in, turn on the printer, and then 
reconnect the camera to the printer.
If the same error occurs, contact your Canon service representative.
Error Message On CameraAction 
						

							73
Appendix
Appendix
Reading the On-screen Manuals
Along with this  Quick Start Guide , on-screen manuals are also suppl ied with your printer. For 
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  iP3300 On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon iP3300 Manual  > iP3300 On-
screen  Manual .
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the  iP3300 On-screen Manual alias on the desktop.
System Requirements
Browser: Help Viewer
Note
z Microsoft Internet Explorer® 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
If you installed the  User’s Guide from the Manual folder in the  Setup CD-ROM , open the folder in which 
you copied the  User’s Guide and double-click  top.htm.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc. 
website and install it. 
						

							74Appendix
Specifications
General Specifications
Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Print width 8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level Approx. 37 dB (A) (when printing in the highest quality mode on Photo Paper Pro)
Operating environment Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply AC 100-240 V, 50/60 Hz
Power consumption Printing: Approx. 13 W
Standby: Approx. 1 W
OFF: Approx. 0.6 W
External dimensions 
(with the Paper Support and 
Front Feeder retracted) Approx. 17.2 (W) x 11.8 (D) x 5.8 (H) inches /
Approx. 437 (W) x 300 (D) x 147 (H) mm
Weight Approx. 4.6 kg (Approx. 10.4 lb.)
Print Head Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles) 
						

							75
Appendix
*1 Conform to the operating system’s requirement when it is higher than this. 
For updated compatibility, visit our website.
*2 Operation can only be guaranteed on a computer with built-in USB or USB 2.0 Hi-Speed port and  pre-installed Windows XP, 2000, Me, 98, or Mac OS X v.10.2.8 - v.10.4.
*3 Including compatible processors.
*4 For bundled software installation.
z CD-ROM drive
z Display: Windows; 800 x 600 Color 16 bit, Macintosh; 800 x 600 Thousands Colors
z Macintosh File System: Mac OS Extended (Journaled), Mac OS X Extended.
Camera Direct Print (PictBridge) 
Paper size Default  (the setting to follow that of the printer) 
4 x 6 / 10 x 15 cm  (Photo Paper Plus Glossy, Photo Paper Pro, Photo Paper Plus 
Semi-gloss, Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo 
Stickers
*1)
5 x 7  / 13 x 18 cm  (Photo Paper Plus Glossy)*2 
8.5 x 11 / A4  (Photo Paper Plus Glossy, Photo Paper Pro, Photo Paper Plus Semi-
gloss, Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Plain Paper)
Credit card  / 5.4 x 8.6 cm  (Glossy Photo Paper Card Size)
*1 Canon-brand sticker. Printing on this paper is available only when the Layout  function on your camera has a 16-up option. See “Recommended Paper and 
Requirements” on page 4.
*2 If using a Canon PictBridge-compatible camera, you can select it.
Paper type Default  (the setting to follow that of the printer), Photo (Photo Paper Plus Glossy, 
Glossy Photo Paper),  Fast Photo (Photo Paper Pro),  Plain Paper (Only A4/Letter)
Layout Default  (the setting to follow that of the printer), Borderless, Bordered , N-up  (2, 4, 
9, 16)
*
* Layout compatible with Canon-brand sticker above. See “Recommended Paper  and Requirements” on page 4.
Image optimize Default  (the setting to follow that of the printer), On, Off , “VIVID” *, “NR”  (Noise 
Reduction)*,  “VIVID+NR”*
* If using a Canon PictBridge-compatible camera, you can select it.
Print date & file no. Default  (Off: No printing), Date, File No. , Both , Off
Trimming Default  (Off: No trimming), On (follow camera’s setting),  Off
Minimum System Requirements*1 
*2
Interface  Operating System  Processor  RAM  Hard Disk 
Space*4
USB 2.0 Hi-Speed  Windows XP SP1, SP2  Pentium III*3 
(Celeron 566 
MHz) 128 MB  400 MB
Windows 2000 Professional SP4
USB  Windows XP SP1, SP2  Pentium II 300  MHz 
*3 
Windows 2000 Professional SP2, SP3, 
SP4 
Windows Millennium Edition
Windows 98, 98 Second Edition
*2
Interface  Operating System  Processor  RAM  Hard Disk 
Space*4
USB 2.0 Hi-Speed
USBMac OS X v.10.4  Intel processor
PowerPC G3/
G4/G5 256 MB 250 MB
Mac OS X v.10.2.8 - v.10.3  128 MB 
						

							76Appendix
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be 
installed. The on-screen manual may not be displayed 
properly depending on your operating system or Internet 
Explorer version. We recommend that you keep your 
system up to date with Windows Update. Browser: Help Viewer
Note: The on-screen manual may not be displayed properly 
depending on your operating system. We recommend that 
you keep your system up to date.