Canon printer PIXMA iP3300 User Manual

							47
Routine Maintenance
5Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever 
comes to the left. Align the protrusions at the right 
edge of the cover with the slots at the rear of the 
printer and press on the lever to reattach the Rear 
Cover.
Important
Press firmly on the Rear Cover until it is fit squarely in 
the rear of the printer. If the Rear Cover is not 
reattached properly, paper may not be fed properly 
and cause paper jams. 
						

							48Routine Maintenance
„Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty. 
To always get best quality printing result, per iodical cleaning of the inside of the printer is 
recommended.
You can clean this part in two ways:
z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 48.
z See “Cleaning the Protrusions Inside the Printer” on page 51.
z Cleaning with the Printer Driver (Bottom Plate Cleaning)
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer 
before printing.
Note
zYou cannot feed paper from the Front Feeder when performing Bottom Plate Cleaning. Always 
load paper in the Auto Sheet Feeder.
Cleaning the Inside of the  Printer without a Computer
z The inside of the printer can also be cleaned without a computer; it can be performed from the 
printer itself.
1. Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2. Open the Front Feeder and extend the Output Paper Support.
3. Fold a sheet of A4 or Letter-sized plain  paper in half widthwise, and then unfold it.
4. Load this and only this sheet of paper in the Auto Sheet Feeder with the open side to  the front.
5. Set the Paper Thickness Lever to the left.
6. Hold down the  RESUME/CANCEL  button and release it when the  POWER lamp 
flashes green five times.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, clean the inside of the printer again.
If the problem is not resolved after perform ing cleaning twice, the protrusions inside 
the printer may be stained. Clean them according to instructions. See “Cleaning the 
Protrusions Inside the Printer” on page 51. 
						

							49
Routine Maintenance
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Open the Front Feeder and extend the Output Paper Support.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
Set the Paper Thickness Lever to the left.
5Open the printer properties dialog box.
6Click the  Maintenance  tab, and then  Bottom Plate Cleaning .
7When the confirmation message is displayed, click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, clean the inside of the printer again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 51. 
						

							50Routine Maintenance
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Open the Front Feeder and extend the Output Paper Support.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
Set the Paper Thickness Lever to the left.
5Open the Canon IJ Printer Utility  dialog box.
6Make sure that Cleaning is selected in the pop-up menu.
7Click Bottom Plate Cleaning .
8When the confirmation message is displayed, click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, clean the inside of the printer again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 51. 
						

							51
Routine Maintenance
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe  off any ink from the protrusions using a cotton 
swab or the like.
Important
Before cleaning the inner parts, be sure to turn the printer off. 
						

							52Troubleshooting
Troubleshooting
This section describes troubleshooting tips for  problems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 53
z “Cannot Connect to Computer Properly” on page 55
z “Printing Speed Is Slow / USB 2.0 Hi -Speed Connection Does Not Work” on page 55
z  ““Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This Device 
Can Perform Faster” Message Is Disp layed (Windows XP Only)” on page 55
z “Print Results Not Satisfactory” on page 56
z “Cannot Print to End of Job” on page 56
z “Part of the Page Is Not Printed” on page 56
z “Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/
Straight Lines Are Misaligned” on page 56
z “Printed Paper Curls or Has Ink Blots” on page 57
z “Printed Surface Is Scratched/Paper Is Smudged” on page 58
z “Printer Does Not Start” on page 59
z “Paper Does Not Feed Properly” on page 60
z “Paper Jams” on page 62
z “ALARM Lamp Flashes Orange” on page 65
z “ALARM Lamp Flashes Orange” on page 65
z “POWER Lamp Flashes Green and ALARM Lamp Flashes Orange Alternately” on page 66
z “Error Message Appears on the Screen” on page 67
z  “Writing Error/Output Error/Communication Error” on page 67
z  “Error No.: 300 Is Displayed” on page 68
z  “Error No.: 1700/1710 Is Displayed” on page 68
z  “Error No.: 2001 Is Displayed” on page 69
z “Cannot Print Properly from a Digital Camera” on page 70
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
Note
If you cannot find appropriate tips for your problem, refer to the on-screen manuals. 
						

							53
Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the Printer Connection screen, follow the 
procedure below to reinstall the printer driver.
(1)
Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit on the  Welcome  screen, then remove the CD-ROM.
(5) Turn the printer off.
(6) Restart the computer.
(7) Make sure you have no application software running, including anti-virus 
software.
(8) Follow the procedure described in the  Easy Setup Instructions to reinstall the 
printer driver. 
						

							54Troubleshooting
Installation does not start automatically 
when the Setup CD-ROM  is inserted 
into your computer’s disk drive.
Click  Start > My Computer  > double-click the CD-ROM icon.
In non-XP Windows, open the  My Computer window and then double-click the 
CD-ROM icon.
NoteTo use the Run command to start the setup program, specify your disk drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disk 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there may be a problem 
with the CD-ROM. Contact a Canon service representative.
Installation procedure not followed 
correctly. Follow the procedure described in the 
Easy Setup Instructions for proper 
installation.
If the printer driver was not installed correctly, uninstall the driver, restart your 
computer, and then reinstall the driver. Refer to the  Printer Driver Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the driver. 
Restart your computer before reinstalling.
The  Setup CD-ROM  is defective.
Click Start, select  My Computer , and confirm that CD-ROM icon   is visible.
In non-XP Windows, double-click the  My Computer icon and confirm that the 
CD-ROM icon   is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not 
displayed, try different disks and see if they are displayed. If other disks are 
displayed, there is a problem with the  Setup CD-ROM. Contact a Canon service 
representative.
CauseAction 
						

							55
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This 
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, the 
printer operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet (3 meters).
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
The printer is connected to a computer 
that does not support USB 2.0 Hi-
Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 55. 
						

							56Troubleshooting
Print Results Not Satisfactory
„Cannot Print to End of Job
„ Part of the Page  Is Not Printed
„ Ink Does Not Come Out/Printing Do es Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned
CauseAction
Size of the print data is extremely large 
(Windows XP/Windows 2000 only). In Windows XP and Windows 2000, click
 Print Options on the Page Setup  
sheet. Then, select the  Reduce spool data size  check box in the displayed 
dialog.
Selecting  Reduce spool data size  may reduce the print quality.
CauseAction
Page Size/Paper Size setting in the 
printer driver does not match the actual 
size of the paper loaded in the printer. If the Page Size setting, set in the application software you are printing from or 
in the printer driver, does not match the actual size of the printing paper, part of 
the page may not be printed.
Check the page size setting in your application. Then, check 
Page Size on the 
Page Setup  sheet in the printer properties dialog box of the printer driver 
(Windows) or  Paper Size on the Page Setup  dialog box of the printer driver 
(Macintosh).
CauseAction
Ink tank is empty. Open the Top Cover and check the ink lamps.
If an ink lamp is flashing red slowly at about 3-second intervals, ink is running 
low. If an ink lamp is either flashing red fast at about 1-second intervals or is not 
lit, the tank is empty.
Replace the ink tank, and close the Top Cover.
See “Replacing an Ink Tank” on page 22.
NoteFor details on different flashing speeds, see “Getting the Ink Level Information” 
on page 22.
Ink tank is not installed securely. / Part 
of the orange tape is remaining. Open the Top Cover and check the ink lamps.
If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank and the air hole is 
completely exposed, as illustrated in (A). If any orange parts are left as in (B), 
remove all of the orange parts.
(A) Correct
L-shaped air hole
(B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the 
perforation.
(B)
(A)