Canon printer PIXMA iP3300 User Manual

							57
Troubleshooting
„ Printed Paper Curls or Has Ink Blots
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media sheet of the Print dialog box (Macintosh) 
matches the type of the loaded printing paper.
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and the printer does not print, clean the Print Head 
and then print the nozzle check pattern to check that ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning 
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning, 
turn off the printer and perform Print Head Deep Cleaning again after 24 
hours or later.
z If the problem is still not resolved after performing Print Head Deep 
Cleaning twice
The Print Head may be damaged. Contact your Canon service 
representative.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 31.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to “Printing Media” in the 
User’s Guide on-screen manual.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. If ruled lines are printed misaligned or print results are otherwise 
unsatisfactory, perform Print Head Alignment.
See “Aligning the Print Head” on page 40 and perform Print Head Alignment.
Print quality is not set appropriately. Set the  Print Quality setting to High in Windows or  Fine in Macintosh.
(1)Open the printer properties dialog box.
(2) On the  Main sheet, click  High for the  Print Quality  setting.
(1)Open the  Print dialog box.
(2) Select  Quality & Media  in the pop-up menu and then click  Detailed Setting.
(3) Drag the slide bar to set  Print Quality to Fine .
NoteDepending on the type of paper, you may not be able to set  Print Quality to 
High  (Windows) or  Fine (Macintosh).
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 5.
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media sheet of the Print dialog box (Macintosh) 
matches the type of the loaded printing paper.
CauseAction 
						

							58Troubleshooting
„Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the 
Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this 
procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 45.
Inside of the printer is dirty. Performing duplex printing may leave some ink inside the printer, causing  printouts to be smudged. In this case, perform bottom plate cleaning to clean 
the inside of the printer.
For details on cleaning, see “Cleaning with the Printer Driver (Bottom Plate 
Cleaning)” on page 48.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 5.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to the  Printer Driver Guide on-screen manual.
Paper is curled. If you are using paper with either any of the corners or the whole printing  surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is corrected to within approximately 0.08 to 
0.2 inches / 2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Loading Paper” on page 10.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the printer is more likely to get dirty 
due to the wider clearance between the print head and the loaded paper. It may 
also reduce print quality.
(A)
(1) (2)
(B)
(A) 
						

							59
Troubleshooting
Printer Does Not Start
CauseAction
The printer is not powered on. / The 
power cord is no connected. Make sure that the power cord is securely plugged into the Power Connector of 
the printer. Plug the power cord all the way in, since it may be difficult to plug.
Ink tank is empty. Open the Top Cover and check the ink lamps. If an ink lamp is flashing red at about 1-second intervals, the tank is empty. 
Replace the ink tank, and close the Top Cover.
See “Replacing an Ink Tank” on page 22.
To continue printing, confirm the number of times the  ALARM lamp is flashing 
and take the appropriate action. See “ALARM Lamp Flashes Orange” on 
page 65.
NoteIf multiple ink lamps are flashing, check how fast they are flashing. 
Fast flashing (at about 1-second intervals) indicates the tank is empty. Slow 
flashing (at about 3-second intervals) indicates ink is low. For details on different 
flashing speeds, see “Getting the Ink Level Information” on page 22.
Ink tank not installed in proper position. Open the Top Cover and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 22.
Ink tank is not installed securely. / Part 
of the orange tape is remaining. Open the Top Cover and check the ink lamps.
If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank and the air hole is 
completely exposed, as illustrated in (A). If any orange parts are left as in (B), 
remove all of the orange parts.
(A) Correct
L-shaped air hole
(B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the 
perforation.
(B)
(A) 
						

							60Troubleshooting
Paper Does Not Feed Properly
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start 
Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  (
Purge Print Documents in Windows Me or 
Windows 98) on the  Printer menu.
You may not be able to select individual print jobs in Windows XP or 
Windows 2000.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac® OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your printer in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 5.
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the  Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this 
procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 45.
Paper not loaded properly. Make sure of the following when you load paper in the printer. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Auto Sheet Feeder 
or the Front Feeder, regardless of the printing orientation.
z When loading paper in the Auto Sheet Feeder, load the paper with the print 
side facing UP. Align the right edge of the paper stack against the Cover 
Guide and slide the Paper Guide so that it just touches the left edge of the 
stack.
z When loading paper in the Front Feeder, load the paper with the print side 
facing DOWN. Align the right edge of the paper stack against the right edge 
of the Front Feeder and slide the Paper Guide against the left edge of the 
stack.
z When loading paper in the Front Feeder, make sure that the paper is not set 
over the protrusion above the Load Limit Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 10.
Paper source selection is 
inappropriate. z
You cannot load paper other than A4, Letter, or B5-sized plain paper in the 
Front Feeder. When using any other type of paper, load it in the Auto Sheet 
Feeder.
z In the printer driver, select the paper source where you loaded the paper for 
Paper Source . For details, see “Basic Printing” on page 15.
CauseAction 
						

							61
Troubleshooting
Too much plain paper loaded. You can load approximately up to 150 sheets of 17 lb / 64 gsm plain paper in the 
Auto Sheet Feeder (0.52 inches / 13 mm in stack height), and up to 110 sheets 
of 17 lb / 64 gsm plain paper in the Front Feeder (0.39 inches / 10 mm in stack 
height). However, proper feeding of paper may not be possible at this maximum 
capacity depending on the type of paper or environmental conditions (either 
very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half 
(around 0.2 inches / 5 mm in paper stack height).
For details on loading paper, see “Loading Paper” on page 10.
Foreign object in the Auto Sheet 
Feeder or Front Feeder. Make sure that there are no foreign objects in the Auto Sheet Feeder or Front 
Feeder.
Envelopes not prepared or loaded 
properly. z
Refer to “Envelopes” in the  User’s Guide on-screen manual, and prepare the 
envelopes before printing.
Once you have prepared the envelopes, load them in the Auto Sheet Feeder 
in portrait orientation. If the envelopes are placed in landscape orientation, 
they will not feed properly.
z If the Paper Support is extended, retract it.
z Set the Paper Thickness Lever to the right.
Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can  cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the 
rear of the printer.
CauseAction 
						

							62Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Auto Sheet Feeder, or the 
Front Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from a paper source or from the Paper 
Output Slot, whichever is easier.
(A) When feeding from the Auto Sheet Feeder
(B) When feeding from the Front Feeder
z If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it 
back on.
* Be careful not to touch the components inside the printer. 
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the printer, and press the  RESUME/CANCEL button on 
the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 4.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly” 
on page 60 to confirm that you are using the correct paper and are loading it 
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the printer. Do not load credit card-sized paper in the landscape orientation.
Slowly pull out the paper from the Auto Sheet Feeder and remove it.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
(B)
(A) 
						

							63
Troubleshooting
Paper jammed inside the printer at the 
transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
(3) Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the 
protrusions at the right edge of the cover with the slots at the rear of the 
printer and press on the lever to reattach the Rear Cover.
ImportantPress firmly on the Rear Cover until it is fit squarely in the rear of the printer. If 
the Rear Cover is not reattached properly, paper may not be fed properly and 
cause paper jams.
(4)If you were not able to remove the paper out in step 2, remove it from the 
Front Feeder. See “Paper jammed in the Paper Output Slot, the Auto Sheet 
Feeder, or the Front Feeder.” on page 62.
(5) Reload the paper in the Front Feeder and press the  RESUME/CANCEL 
button on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled. 
Reprint if necessary.
NoteWhen reloading the paper into the printer, see “Paper Does Not Feed Properly” 
on page 60 to confirm that you are using the correct paper and are loading it into 
the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction 
						

							64Troubleshooting
The last extension segment of the 
Output Paper Support is standing 
upright. When printing on Legal-sized paper, do not set the last extension segment of 
the Output Paper Support upright.
CauseAction 
						

							65
Troubleshooting
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Auto Sheet Feeder or Front Feeder and press the 
RESUME/CANCEL
 button.
Three flashes: Paper jam. The paper may be jammed. Remove the jammed paper, reload paper properly  in the printer, and then press the RESUME/CANCEL button. See “Paper Jams” 
on page 62.
Four Flashes: Ink tank is not installed 
properly. / Ink may have run out. Possible causes are as follows:
z
If the lamp on the ink tank is not lit, the ink tank may not be installed properly. 
Install an appropriate ink tank. 
z If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the 
RESUME/CANCEL  button with the ink tank installed. Then printing can 
continue. Replacing the ink tank is recommended after the printing. The 
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 22.
NoteIf multiple ink lamps are flashing, check how fast they are flashing. Fast flashing 
(at about 1-second intervals) indicates the tank is empty. Slow flashing (at about 
3-second intervals) indicates ink is low. 
For details on different flashing speeds, see “Getting the Ink Level Information” 
on page 22.
Five flashes: Print Head is not installed. 
/ Print Head is defective. Follow the directions given in the 
Easy Setup Instructions to install the Print 
Head.
If the Print Head is already installed, remove the Print Head once and then 
reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon service representative.
Seven Flashes: Ink tank is not installed 
in the correct position. Possible causes are as follows:
z
Some ink tanks are not installed in the correct position. 
z More than one ink tanks of the same color are installed. 
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 22.
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced.
Note the number of flashes Repeats 
						

							66Troubleshooting
„POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon service representative. Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected digital camera 
or video camcorder is not compatible 
with this printer.
Disconnect the cable connecting the printer and the device, and then reconnect 
it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
printer. You may also have to turn on the camera or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according your device’s instruction manual 
before reconnecting it to the printer.
If the error is still not resolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
Thirteen Flashes: Ink level cannot be 
detected. The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level 
is memorized. Please be advised that Canon shall not be liable for any printer 
malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 22.
Fourteen Flashes: Ink tank cannot be 
recognized. The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) 
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 22.
Fifteen Flashes: Ink tank cannot be 
recognized. An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 22.
Sixteen Flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level 
is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 22.
CauseAction