Canon printer PIXMA iP3300 User Manual
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57 Troubleshooting „ Printed Paper Curls or Has Ink Blots Media Type setting in the printer driver does not match the actual type of paper. Make sure that the Media Type set in the Main sheet of the printer driver (Windows) or the Quality & Media sheet of the Print dialog box (Macintosh) matches the type of the loaded printing paper. Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly Check if any of the missing colors are due to empty tanks. If there is plenty of ink and the printer does not print, clean the Print Head and then print the nozzle check pattern to check that ink is ejecting properly. z If the problem is not resolved after performing Print Head Cleaning twice Perform Print Head Deep Cleaning. If the problem is not resolved after performing Print Head Deep Cleaning, turn off the printer and perform Print Head Deep Cleaning again after 24 hours or later. z If the problem is still not resolved after performing Print Head Deep Cleaning twice The Print Head may be damaged. Contact your Canon service representative. For details on how to print the nozzle check pattern, how to clean the Print Head, and how to perform Print Head Deep Cleaning, see “When Printing Becomes Faint or Colors Are Incorrect” on page 31. The media is loaded with the wrong side facing upwards. Many types of paper are made to be printed on only a particular side of the paper. Printing on the wrong side may cause unclear prints or prints with reduced quality. Refer to “Printing Media” in the User’s Guide on-screen manual. Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed misaligned. If ruled lines are printed misaligned or print results are otherwise unsatisfactory, perform Print Head Alignment. See “Aligning the Print Head” on page 40 and perform Print Head Alignment. Print quality is not set appropriately. Set the Print Quality setting to High in Windows or Fine in Macintosh. (1)Open the printer properties dialog box. (2) On the Main sheet, click High for the Print Quality setting. (1)Open the Print dialog box. (2) Select Quality & Media in the pop-up menu and then click Detailed Setting. (3) Drag the slide bar to set Print Quality to Fine . NoteDepending on the type of paper, you may not be able to set Print Quality to High (Windows) or Fine (Macintosh). CauseAction Paper is too thin. When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See “Media Types You Cannot Use” on page 5. Media Type setting in the printer driver does not match the actual type of paper. Make sure that the Media Type set in the Main sheet of the printer driver (Windows) or the Quality & Media sheet of the Print dialog box (Macintosh) matches the type of the loaded printing paper. CauseAction
58Troubleshooting „Printed Surface Is Scratched/Paper Is Smudged CauseAction Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this procedure only when necessary. For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” on page 45. Inside of the printer is dirty. Performing duplex printing may leave some ink inside the printer, causing printouts to be smudged. In this case, perform bottom plate cleaning to clean the inside of the printer. For details on cleaning, see “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 48. Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled. See “Media Types You Cannot Use” on page 5. z When performing Borderless Printing, print quality may be reduced at the top and bottom edges of the paper. Make sure that the paper you are using is suitable for Borderless Printing. For details, refer to the Printer Driver Guide on-screen manual. Paper is curled. If you are using paper with either any of the corners or the whole printing surface curled, the paper may become dirty, not feed properly, or both. Use such paper after correcting paper curl as follows. (1)With the printing side (A) facing up, cover the paper with a fresh sheet of plain paper to avoid staining or scratching the surface. (2) Roll up the paper in a direction opposite to paper curl as seen below. (3) Check to see that the paper curl is corrected to within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height. We recommend printing curl-corrected paper one sheet at a time. Inappropriate Paper Thickness Lever setting. Adjust the position of the Paper Thickness Lever according to the type of paper you are printing on. See “Loading Paper” on page 10. Depending on the printing content, the printing surface may become scratched even for the types of paper to set the lever to the left. In this case, set the Paper Thickness Lever to the right. * Reset the Paper Thickness Lever to the left when you finish printing. If the lever is not set back to the left, the inside of the printer is more likely to get dirty due to the wider clearance between the print head and the loaded paper. It may also reduce print quality. (A) (1) (2) (B) (A)
59 Troubleshooting Printer Does Not Start CauseAction The printer is not powered on. / The power cord is no connected. Make sure that the power cord is securely plugged into the Power Connector of the printer. Plug the power cord all the way in, since it may be difficult to plug. Ink tank is empty. Open the Top Cover and check the ink lamps. If an ink lamp is flashing red at about 1-second intervals, the tank is empty. Replace the ink tank, and close the Top Cover. See “Replacing an Ink Tank” on page 22. To continue printing, confirm the number of times the ALARM lamp is flashing and take the appropriate action. See “ALARM Lamp Flashes Orange” on page 65. NoteIf multiple ink lamps are flashing, check how fast they are flashing. Fast flashing (at about 1-second intervals) indicates the tank is empty. Slow flashing (at about 3-second intervals) indicates ink is low. For details on different flashing speeds, see “Getting the Ink Level Information” on page 22. Ink tank not installed in proper position. Open the Top Cover and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be installed in a wrong position. Confirm that the ink tanks are installed in the appropriate positions. See “Replacing an Ink Tank” on page 22. Ink tank is not installed securely. / Part of the orange tape is remaining. Open the Top Cover and check the ink lamps. If the ink lamp is not lit, press the mark on the ink tank until it clicks into place. The ink lamp lights up red when the ink tank is fully inserted. Make sure all of the orange tape is peeled off the ink tank and the air hole is completely exposed, as illustrated in (A). If any orange parts are left as in (B), remove all of the orange parts. (A) Correct L-shaped air hole (B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the perforation. (B) (A)
60Troubleshooting Paper Does Not Feed Properly Unnecessary print jobs are left in queue. / Computer problems. Restarting your computer may solve the problem. If there are any unnecessary print jobs, follow the procedure below to delete them. (1) Open the printer properties dialog box. Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual. (2) Click the Maintenance tab and then View Printer Status . (3) Click Display Print Queue . (4) Select Cancel All Documents ( Purge Print Documents in Windows Me or Windows 98) on the Printer menu. You may not be able to select individual print jobs in Windows XP or Windows 2000. (5) When the confirmation message is displayed, click Ye s. The print jobs are deleted. (1) Click the printer icon in the Dock to display the list of print jobs in progress. In Mac® OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and double-click the name of your printer in the Printer List. (2) Select the print job to delete and click . The print jobs are deleted. CauseAction Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled. See “Media Types You Cannot Use” on page 5. Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this procedure only when necessary. For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” on page 45. Paper not loaded properly. Make sure of the following when you load paper in the printer. zWhen loading two or more sheets of paper, align the edges of the sheets before loading. z Always load the paper in portrait orientation, either in the Auto Sheet Feeder or the Front Feeder, regardless of the printing orientation. z When loading paper in the Auto Sheet Feeder, load the paper with the print side facing UP. Align the right edge of the paper stack against the Cover Guide and slide the Paper Guide so that it just touches the left edge of the stack. z When loading paper in the Front Feeder, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Front Feeder and slide the Paper Guide against the left edge of the stack. z When loading paper in the Front Feeder, make sure that the paper is not set over the protrusion above the Load Limit Mark on the Paper Guide. For details on loading paper, see “Loading Paper” on page 10. Paper source selection is inappropriate. z You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Feeder. When using any other type of paper, load it in the Auto Sheet Feeder. z In the printer driver, select the paper source where you loaded the paper for Paper Source . For details, see “Basic Printing” on page 15. CauseAction
61 Troubleshooting Too much plain paper loaded. You can load approximately up to 150 sheets of 17 lb / 64 gsm plain paper in the Auto Sheet Feeder (0.52 inches / 13 mm in stack height), and up to 110 sheets of 17 lb / 64 gsm plain paper in the Front Feeder (0.39 inches / 10 mm in stack height). However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches / 5 mm in paper stack height). For details on loading paper, see “Loading Paper” on page 10. Foreign object in the Auto Sheet Feeder or Front Feeder. Make sure that there are no foreign objects in the Auto Sheet Feeder or Front Feeder. Envelopes not prepared or loaded properly. z Refer to “Envelopes” in the User’s Guide on-screen manual, and prepare the envelopes before printing. Once you have prepared the envelopes, load them in the Auto Sheet Feeder in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. z If the Paper Support is extended, retract it. z Set the Paper Thickness Lever to the right. Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the rear of the printer. CauseAction
62Troubleshooting Paper Jams CauseAction Paper jammed in the Paper Output Slot, the Auto Sheet Feeder, or the Front Feeder. Remove the paper following the procedure below. (1) Slowly pull the paper out, either from a paper source or from the Paper Output Slot, whichever is easier. (A) When feeding from the Auto Sheet Feeder (B) When feeding from the Front Feeder z If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. After removing all paper, close the Top Cover, turn the printer off, and turn it back on. * Be careful not to touch the components inside the printer. z If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically. (2) Reload the paper in the printer, and press the RESUME/CANCEL button on the printer. If you turned off the printer in step 1, all print jobs in queue are canceled. Reprint if necessary. Notez For details on how to load paper, see “Loading Printing Paper” on page 4. z When reloading the paper in the printer, see “Paper Does Not Feed Properly” on page 60 to confirm that you are using the correct paper and are loading it into the printer correctly. z A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. Landscape credit card-sized paper jammed inside the printer. Do not load credit card-sized paper in the landscape orientation. Slowly pull out the paper from the Auto Sheet Feeder and remove it. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. (B) (A)
63 Troubleshooting Paper jammed inside the printer at the transport unit. Remove the paper following the procedure below. (1) Hold the Rear Cover Lever and then press to the right and pull to remove the Rear Cover. (2) If you can see the jammed paper, slowly pull the paper out. z Be careful not to touch the components inside the printer. z If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically. (3) Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at the right edge of the cover with the slots at the rear of the printer and press on the lever to reattach the Rear Cover. ImportantPress firmly on the Rear Cover until it is fit squarely in the rear of the printer. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams. (4)If you were not able to remove the paper out in step 2, remove it from the Front Feeder. See “Paper jammed in the Paper Output Slot, the Auto Sheet Feeder, or the Front Feeder.” on page 62. (5) Reload the paper in the Front Feeder and press the RESUME/CANCEL button on the printer. If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary. NoteWhen reloading the paper into the printer, see “Paper Does Not Feed Properly” on page 60 to confirm that you are using the correct paper and are loading it into the printer correctly. If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. CauseAction
64Troubleshooting The last extension segment of the Output Paper Support is standing upright. When printing on Legal-sized paper, do not set the last extension segment of the Output Paper Support upright. CauseAction
65 Troubleshooting ALARM Lamp Flashes Orange „ ALARM Lamp Flashes Orange When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate action to correct the error. CauseAction Two flashes: Printer is out of paper. / Paper does not feed. Reload paper in the Auto Sheet Feeder or Front Feeder and press the RESUME/CANCEL button. Three flashes: Paper jam. The paper may be jammed. Remove the jammed paper, reload paper properly in the printer, and then press the RESUME/CANCEL button. See “Paper Jams” on page 62. Four Flashes: Ink tank is not installed properly. / Ink may have run out. Possible causes are as follows: z If the lamp on the ink tank is not lit, the ink tank may not be installed properly. Install an appropriate ink tank. z If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition. See “Replacing an Ink Tank” on page 22. NoteIf multiple ink lamps are flashing, check how fast they are flashing. Fast flashing (at about 1-second intervals) indicates the tank is empty. Slow flashing (at about 3-second intervals) indicates ink is low. For details on different flashing speeds, see “Getting the Ink Level Information” on page 22. Five flashes: Print Head is not installed. / Print Head is defective. Follow the directions given in the Easy Setup Instructions to install the Print Head. If the Print Head is already installed, remove the Print Head once and then reinstall it. If the error is still not resolved, the Print Head may be damaged. Contact your Canon service representative. Seven Flashes: Ink tank is not installed in the correct position. Possible causes are as follows: z Some ink tanks are not installed in the correct position. z More than one ink tanks of the same color are installed. Confirm that the ink tanks are installed in the appropriate positions. See “Replacing an Ink Tank” on page 22. Eight flashes: Ink absorber is almost full. The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example. Eight flashes indicates that the ink absorber is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the printer.) ImportantCanon recommends that you call for service as soon as this error occurs. Once the ink absorber becomes completely full, printing cannot be performed until the ink absorber is replaced. Note the number of flashes Repeats
66Troubleshooting „POWER Lamp Flashes Green and ALARM Lamp Flashes Orange Alternately If the POWER and ALARM lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while. If the problem is not resolved, contact your Canon service representative. Nine flashes: No response from connected digital camera or video camcorder. / Connected digital camera or video camcorder is not compatible with this printer. Disconnect the cable connecting the printer and the device, and then reconnect it. Depending on the model or brand of your device, you may have to select a PictBridge-compliant print mode on the device before connecting it to the printer. You may also have to turn on the camera or select Play mode manually after connecting the device to the printer. Perform necessary operations according your device’s instruction manual before reconnecting it to the printer. If the error is still not resolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use a digital camera or digital video camcorder compatible with this printer. Thirteen Flashes: Ink level cannot be detected. The remaining ink level cannot be correctly detected. Replace the ink tank and close the Top Cover. Printing with an ink tank that was once empty may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. See “Replacing an Ink Tank” on page 22. Fourteen Flashes: Ink tank cannot be recognized. The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) Install an appropriate ink tank. See “Replacing an Ink Tank” on page 22. Fifteen Flashes: Ink tank cannot be recognized. An Ink tank error has occurred. (The lamp on the ink tank is off.) Replace the ink tank. See “Replacing an Ink Tank” on page 22. Sixteen Flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the Top Cover. Printing under the current condition may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. See “Replacing an Ink Tank” on page 22. CauseAction