Canon printer PIXMA iP2000 User Manual

							Troubleshooting
67
Paper Does Not 
Feed ProperlyPaper Jams in the 
Inside of the PrinterRemove the paper according to the following procedure.
1. Open the Rear Cover, and slowly pull the paper out.
• If you cannot pull the paper out, ensure that the Paper Output Tray is pulled out, 
turn the printer off and turn it back on. 
The paper will be ejected automatically.
2. Close the Rear Cover.
3. Reload the paper into the printer and press the R
RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
Paper jam error (See "H
Handling Error Messages"on page 68) continues after 
removing the paper, contact the Customer Care Center.
ProblemPossible CauseTr y This
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							Troubleshooting
68
Handling Error Messages
When a printer error occurs, the PPOWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error.
* The waste ink absorber absorbs ink used during cleaning.
Number of 
FlashesPossible CauseTr y This
Two flashes Printer is out of 
paperReload paper and press the RRESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then 
press the R
RESUME/CANCEL button. See "PPaper Jams in the Auto Sheet Feeder, 
Front Sheet Feeder or Paper Output Slot"on page 66.
Four flashes Ink tanks installed 
incorrectlyReinstall the ink tanks. Ensure that the tanks are firmly seated in the Print Head.
Five flashes No Print Head 
installed / Defective 
Print HeadInstall a Print Head correctly. Press the P
POWER button to turn off the printer, and 
press the PPOWER button again to turn on the printer. If the same error occurs, the 
Print Head may be defective. Contact the Customer Care Center.
Eight  flashes Waste ink absorber* 
almost fullThe printer has a built-in waste ink absorber to hold the ink consumed during Print 
Head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the R
RESUME/CANCEL button to clear the error so printing can continue. 
Contact the Customer Care Center.
Nine flashes A specified period 
of time has lapsed 
without receiving 
any response from 
the digital camera / 
The digital camera 
or digital video 
camcorder is not 
compatible with this 
printerDisconnect the cable, press the R
RESUME/CANCEL button, and then connect the 
cable again.
If the error persists, the connected digital camera or digital video camcorder may 
be incompatible with this printer. Use a compatible digital camera or digital video 
camcorder.
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Reconnect the printer cable, and then 
plug the printer back in and turn the printer back on after leaving it for a while. If 
the problem remains, contact the Customer Care Center.
Note PPOWER lamp flashes 
alternately green and 
orange
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							Troubleshooting
69
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to USBnnn or 
MPUSBPRNnn Printer not ready The POWER lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the R
RESUME/CANCEL button.
Faulty connection Ensure that the printer cable is securely connected to the computer.
Printer port error Verify the printer port status.
Double-click U
Universal Serial Bus (USB) controllers on the DDevice Manager
dialog box, then double-click CCanon PIXMA iP2000 to see the status. 
Refer to the User's Guide for instructions on how to verify the status.
Printer port settings 
and printer 
interface do not 
matchEnsure that the destination Printer Port is set to MPUSBPRNnn (C
Canon PIXMA
iP2000) or USBnnn (CCanon PIXMAiP2000) (Where nn represents a number).
If the settings are not correct, follow the procedures described in the Easy Setup 
Instructions and reinstall the printer driver.
Refer to the User’s Guide for instructions on how to verify status and the correct 
action to take.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click S
Start, and select AAll Programs (or PPrograms), CCanon PIXMA iP2000, and 
Uninstall.
2. Follow the on-screen instructions to uninstall driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
“Error No.: 300” Printer not ready If the P
POWER lamp is off, turn the printer on.
If the PPOWER lamp is flashing green, the printer is initializing. Wait until the 
POWER lamp stops flashing.
Printer not properly 
connectedEnsure that the printer is securely connected to the computer.
Your printer name is 
not displayed in the 
Printer List of 
Printer Setup Utility
(or P
Print Center).1. Select A
Applications from the GGo menu.
2. Double-click the PPrinter Setup Utility icon in the UUtilities folder.
If you are using the OS other than Mac OS X v.10.3, double-click the PPrint 
Center icon.
3. Ensure that i
iP2000 is displayed in the PPrinter List.
If iiP2000 is not displayed in the PPrinter List, reinstall the printer driver.
NoteIf you are using switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try printing 
again. 
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
NoteIf you are using switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try printing 
again. 
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
NoteIf the problem persists, delete all unnecessary documents 
from the Extensions and Control Panels folder.
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							Troubleshooting
70
ProblemPossible CauseTr y This
Have you replaced 
ink tank with a new 
one? message is 
displayedIf the ink tank has 
been replaced with 
a new one
Click Yes to reset the ink counter.
 See "
Resetting the Ink Counter"on page 56.
If the Front Cover 
has been open for a 
certain period (the 
ink tank has not 
been replaced)Click No or Cancel on the dialog box described above.
You can choose the option to disable the diaplay of this confirmation message.
1. Ensure that the printer is turned on and open the PPrinter Properties dialog 
box.
2. Click the M
Maintenance tab and then click LLow Ink Warning Setting.
3. Clear a check box of DDiaplay a confirmation message of ink tank replacement 
and click  Send.
Low Ink Warning 
Accompanied by Ink 
Tank Icon With '?'Failure to reset ink 
counter when 
installing new ink 
tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink 
tank is not synchronized with its ink counter.
Always be sure to reset the ink counter in your printer driver when you replace 
ink tank. See "R
Resetting the Ink Counter"on page 56.
A “?” is displayed next to the Ink counter between the time one ink tank is 
removed and the ink counter is reset when the next one is installed. Display of 
the “?” can be disabled by unchecking the D
Display low Ink Warning check box.
1. Open the P
Printer Properties dialog box.
2. Click the MMaintenance tab and then click LLow Ink Warning Setting icon.
3. Clear a check box of DDisplay low ink warning off and click SSend.
If you do not want to display the remaining ink level in the IInk Level Information,
clear a check box of Display the remaining ink level.
1. Select A
Applications from the GGo menu.
2. Double-click the PPrinter Setup Utility icon in the UUtilities folder.
If you are using the OS other than Mac OS X v.10.3, double-click the PPrint 
Center icon.
3. Select i
iP2000 from the NName List and click UUtility or CConfigure.
4. Select iiP2000 from the PProduct list and click MMaintenance.
5. Select RRemaining ink Level setting from the pop-up menu.
6. Click RRemaining Ink Level Indicator Setting icon.
7. Clear a check box of DDisplay the remaining ink Level and click SSend.
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							Troubleshooting
71
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera. 
*
1To resume printing, you can press the RRESUME/CANCEL button on the printer instead of selecting CContinue.
*2The waste ink absorber absorbs ink used during cleaning.
Camera Error MessagePossible CauseTr y This 
Printer in use Images are being printed from 
the computerWait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts 
printing automatically.
No paper  No paper is loaded Load the paper in the Auto Sheet Feeder of the printer and 
select C
Continue*1 in the display on your camera. The Front 
Sheet Feeder cannot be used for printing.
Paper error The Paper Output Tray is 
closedOpen it. Printing will resume.
Paper Jam  A paper jam occurrs in the 
printerSelect C
Cancel in the display on your camera to cancel the print 
job. Remove the jammed paper, load new media, and press the 
RESUME/C
CANCEL button.
Printer cover open The Front Cover is open Close the Front Cover.
No Print Head  No Print Head is installed (The 
POWER lamp on the printer 
flashes five times)Install a Print Head according to the 
Easy Setup Instructions.
If a Print Head has already been installed, remove it, check that 
its contacts are clean, and then reinstall it.
If the problem still remains, the Print Head may be defective. 
Contact the Customer Care Center. The Print Head is defective 
(The P
POWER lamp on the 
printer flashes five times)
Waste tank (Waste ink 
absorber*
2) fullThe waste ink absorber*
2 is 
nearly fullThe printer has a built-in waste ink absorber to hold the ink 
used during Print Head cleaning. This error message indicates 
that the waste ink absorber is nearly full.
Selecting C
Continue*1 in the display on your camera resumes 
printing. Printing can be continued for a while, but printing 
cannot be continued when the waste ink absorber becomes full. 
Contact the Customer Care Center as soon as possible. 
Ink is low It is about time to replace the 
ink tank with a new oneSelect C
Continue*1 in the display on your camera to resume 
printing.
Ink tank is empty Replace the ink tank with a 
new onePrinting resumes once the Front Cover is closed after ink tank 
replacement.
You can continue printing by selecting C
Continue*1 in the display 
on your camera with the ink tank empty. But, it is recommended 
you replace it with a new one immediately after printing. It may 
damage the printer if you continue printing with empty ink 
tanks.
Printer error An error requiring servicing 
might have occurred (The 
POWER lamp on the printer 
flashes alternately orange and 
green) Select C
Cancel in the display on your camera to cancel the print 
job.
Disconnect the cable connected to the camera, turn off the 
printer, and unplug the power cord of the printer from the 
outlet. Leave the printer for a while, plug the power cord of the 
printer back in the outlet, turn on the printer, and connect the 
camera to the printer.
If the error persists, contact the Customer Care Center.
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							Troubleshooting
72
Note• PictBridge or Canon Bubble Jet Direct compatible digital cameras can be 
connected to your printer for direct printing.
• This section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and 
operations may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number 
of flashes the P
POWER lamp on the printer makes and check for the cause of 
the error and take the appropriate action. For details, see "H
Handling Error 
Messages"on page 68.
• Connecting a digital camera not compatible with PictBridge or Bubble Jet 
Direct makes the P
POWER lamp on your printer flash nine times. In such a 
case, unplug the cable connecting the camera to the printer, and press the 
RESUME/CANCEL button on the printer.
• A communication time out occurs if printing takes a long time or if it takes 
too much time to send data. This may stop printing. In such a case, 
disconnect the cable between the printer and the camera, press the 
RESUME/CANCEL button on the printer, and reconnect the cable between 
the printer and the camera. Then, turn the camera on, if it does not 
automatically turn on. If the problem is still unresolved, select some other 
photo and check if it can be printed or not.
• The Print Head Nozzles may be clogged if printing becomes faint or colors 
are incorrect. See "W
When Printing Becomes Faint or Colors are Incorrect"on
page 38.
• If the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select P
Prevent paper abrasion on 
Custom Settings in the printer driver. See "P
Print Quality is Poor or Contains 
Errors"on page 63.
• To disconnect the cable connected between the digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
• For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer.
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							Appendix
73
Appendix
Installing the Printer Driver when using Mac OS 9.x
When using other than Mac OS X (Mac OS 9.x), install the printer driver following the 
procedure below.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
TURN THE PRINTER ON.
2Open the Mac OS 9 folder on the CD-ROM, then double-click the Printer 
Driver folder.
3Double-click the Installer icon in the Printer Driver folder.
4Read the License Agreement and click Accept, if you agree.
5Click Install.
The printer driver will load automatically.
6If the message “No other applications can be running…” is displayed, click 
Continue.
7When the “Installation was successful” screen displays, click Restart.
8Open the Mac OS 9 folder on the CD-ROM, then double-click the Application 
folder.
9Double-click on the software to be installed.
Follow the on-screen instructions.
10When the “Installation has Finished” screen appears, click OK.
11When prompted, restart your computer.
12Select the Apple menu, then Chooser.
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							Appendix
74
13Click the iP2000 icon in the Chooser.
14Close the Chooser.
15To ensure highest quality output, carry out Print Head alignment.
Refer to the Mac OS 9 Printer Driver Guide for instructions or how to align the Print Head.
Note•If iiP2000 is not displayed in Printer field, check if the printer is turned on 
or properly connected to the computer.
• Do not click the PIXMA iP2000 (s) icon.
NoteRegister your product at www.registercanon.com
 to ensure product support.
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							Appendix
75
User’s Guide Table of Contents
Your printer’s User’s Guide offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Function
Front View
Operation Panel
Rear View
Inside the Printer
Using the Auto Sheet Feeder and the Front 
Sheet Feeder
Loading Paper
Changing the Paper Source
Further Printing Techniques
Printing Photographs
Specifying Paper in the Front Sheet Feeder
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
Photo Paper Pro PR-101
Photo Paper Plus Glossy PP-101
Photo Paper Plus Semi-Gloss SG-101
Matte Photo Paper MP-101
Glossy Photo Paper GP-401
High Resolution Paper HR-101N
Photo Paper Plus Double Sided PP-101D
T-Shirt Transfers TR-301
Transparencies CF-102
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (or Print Center) 
(Macintosh)
Routine Maintenance
When Printing Becomes Faint or Colors are 
Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning Print Head
Replacing an Ink Tank
Transporting Printer
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During Print 
Jobs
Paper Does Not Feed Properly or Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Problems Relating to Windows (Windows)
Appendix
Printing Area
Uninstalling Printer Drivers
Uninstalling the User’s Guide (Windows)
Cleaning the Inside of the Printer
Specifications
Index
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							Appendix
76
Specifications
Printer
Printing resolution: 4800* x 1200 dpi. max.(*Ink droplets can be placed in a pitch of 1/4800 inch at minimum.)
Print speed *
*Print speed may vary with the content of the 
document and the processing speed of the 
host computer. Black printing 
Max Speed (Custom Setting 5): 20 ppm
Standard: 14.4 ppm
Color printing 
Max Speed (Custom Setting 5): 14 ppm
Standard: 7.3 ppm
Print width: 203.2 mm max. (8.0 in) (for Borderless Printing: 215.9 mm / 8.5 in)
Resident print control mode: Canon extended mode
Receive buffer: 42 KB
Interface: USB/Direct Print Port
Acoustic noise level: Approx. 43 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation)
Power supply: AC 110-120 V, 50/60 Hz AC 220-240 V, 50/60 Hz
Power consumption: Standby: Approx. 2 W Printing: Approx. 11 W
OFF: 1 W or lower
Dimensions 
(with a Paper Support and Front Cover retracted): 418 (W) x 260 (D) x 169 (H) mm
16.46 (W) x 10.24 (D) x 6.65 (H) in
Weight: Approx. 4.4 kg (9.8 lb.)
Print Head: Black: 160 x 2 nozzles (600 dpi) Cyan, Magenta, Yellow: 128 x 2 nozzles per each color (600 dpi)
Ink Tanks: Capacity (pages): Black (BCI-24 Black) approx. 300
*1, approx. 520*2
Color (BCI-24 Color) approx. 170*2
*1
 1500 characters per page, normal text, at standard and plain  paper mode with Windows XP printer driver
*2 Based on printing the ISO JIS-SC ID No.5 pattern at standard and 
plain paper mode with Windows XP printer driver
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